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Avis sur Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

3.5 out of 5
Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel
1260 Euclid Ave, Cleveland, OH

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 658 avis sur 1110." "
Note des voyageurs de 8 (Bien), d’après 240 avis sur 1110." "
Note des voyageurs de 6 (Satisfaisant), d’après 114 avis sur 1110." "
Note des voyageurs de 4 (Médiocre), d’après 62 avis sur 1110." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1110." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Karol

Séjour de 1 nuit en septembre 2023
Réponse de Mark--Rooms Division Manager le 27 oct. 2023
Hi Karol......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Marianne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022

10/10 Excellent

Mélanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel très accueillant!
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Leonie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour
Hotel tres bien situé en plein centre de Cleveland. Parking à 2 minutes à pied de l'hôtel, grande chambre avec une tres belle vue !
Séjour de 1 nuit en juillet 2021

4/10 Médiocre

Sarah

Voyage en couple
Les points faibles : Personnel et service et équipements
My husband and I live locally, but we booked here as a special treat to celebrate our anniversary. We chose this hotel because 1: pool 2:across from Playhouse Square 3:room service. We arrived planning to swim and then shower and get ready for the show. Instead, we waited for hours to get checked in because the system was down. We asked if we could at least use a room to get ready for our big night out and were told to change in the public restroom. So instead of getting ready in luxury or in the comfort of home, we had to change in a dirty public bathroom. While it wasn't the staff's fault that the system was down, they could have done a better job of finding a solution to all of us waiting in line, and focused on trying to make it a better experience rather than complaining that everyone was blaming them. When we could finally check in they gave us coupons for the breakfast buffet, which was something, but we were planning on room service. In the morning we called down for room service, and we were told that there wasn't any that day since they were doing the buffet. Nothing on the listing indicates that room service is only certain days. Since we hadn't gotten to swim the day before due to waiting in line for hours, we asked for a late check out. Initially we were told yes, then called back and told no. So 2 of the 3 reasons we booked here were a failure. We would have been better off staying at home. They made our anniversary worse. Disappointment and waste of money.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Valet staff were fantastic.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Harsimrat

Les points faibles : Personnel et service
The property was not very clean, uncomfortable and noisy beds. The toilet paper was too thin, does not seem to be crown plaza at all.
Séjour de 3 nuits en mai 2024

8/10 Bien

Abraham, Columbus

Voyage en famille
Les points forts : Propreté
Good location to attend sporting event. One night is enough
Séjour de 1 nuit en avril 2024
Réponse de Mark--Rooms Division Manager le 20 mai 2024
Hi Abraham......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Otoniel

Good
Séjour de 2 nuits en mars 2024
Réponse de Mark--Rooms Division Manager le 21 mai 2024
Hi Otoniel......Thank you for taking the time to complete the survey and the kind word about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Kevin, DEFIANCE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, helpful staff, will definitely stay here again
Séjour de 3 nuits en mai 2024
Réponse de Mark--Rooms Division Manager le 17 mai 2024
Hi Kevin......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

TJ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The best part about the stay was the staff! Everyone was extremely friendly and easy to talk to..
Séjour de 1 nuit en mai 2024
Réponse de Mark--Rooms Division Manager le 13 mai 2024
Hi TJ......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice for the price. Great location
Séjour de 1 nuit en mai 2024
Réponse de Mark--Rooms Division Manager le 13 mai 2024
Hi Scott......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Katia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location and amenities are great. You can walk to many places and there are many options to eat. The hotel is in the city so expect to pay a high price for parking. The staff and service was OK. They could be more friendly.
Séjour de 2 nuits en mai 2024
Réponse de Mark--Rooms Division Manager le 13 mai 2024
Hi Katia......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en mai 2024
Réponse de Mark--Rooms Division Manager le 13 mai 2024
Hi Tim......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Bobbi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Mark--Rooms Division Manager le 13 mai 2024
Hi Bobbi......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

8/10 Bien

Anthony

Overall it was good. No complaints. Good spot.
Séjour de 1 nuit en avril 2024
Réponse de Mark--Rooms Division Manager le 6 mai 2024
Hi Anthony......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Jessica

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de Mark--Rooms Division Manager le 3 mai 2024
Hi Jessica......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Kurt

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Mark--Rooms Division Manager le 30 avr. 2024
Hi Kurt......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 Satisfaisant

Marlene

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Mark--Rooms Division Manager le 30 avr. 2024
Hi Marlene......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am sorry to see we were not able to meet them in one way or another.Thank you again and we look forward to having you back here again soon to show you your experience was an isolated incident.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Laila

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family (of 3) and I enjoyed the hotel and the room we stayed so much. Located near many restaurants right in downtown Cleveland. It was fun to walk around. The room was spacious (we chose a king bed with a pullout sofa). Mainly because this room is bigger than a normal 2 queens or 1 king. Huge and clean bathroom. It’s just comfortable. The lobby is nice and welcoming. I truly have no complaint.
Séjour de 1 nuit en avril 2024
Réponse de Mark--Rooms Division Manager le 30 avr. 2024
Hi Laila......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Kara, Cincinnati

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a wonderful time!
Séjour de 1 nuit en avril 2024
Réponse de Mark--Rooms Division Manager le 26 avr. 2024
Hi Kara......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Suman J, Evans

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Convient
Séjour de 5 nuits en avril 2024
Réponse de Mark--Rooms Division Manager le 19 avr. 2024
Hi......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 Satisfaisant

Marc

Les points forts : Propreté et personnel et service
The TV in my room 1208 was blown out. One side of the whole TV was overwhelmingly blue.
Séjour de 1 nuit en avril 2024
Réponse de Mark--Rooms Division Manager le 18 avr. 2024
Hi Marc......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. I do apologize about the issue you had with the TV. We are in the process of upgrading out TV system so next time you stay here, it will be much better.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Jennifer

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service during a very busy weekend!
Séjour de 2 nuits en avril 2024
Réponse de Mark--Rooms Division Manager le 18 avr. 2024
Hi Jennifer......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 Satisfaisant

Rickey

Les points forts : Propreté et personnel et service
Thin walls in door way can hear everything. Staff helpful with questions for the area things to do in Cleveland
Séjour de 5 nuits en avril 2024
Réponse de Mark--Rooms Division Manager le 18 avr. 2024
Hi Rickey......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. I do apologize about the extra noise you heard. We do have quiet hours from 11p-7a and we ask all our guests to adhere to that. Sometimes it doesn't work.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

4/10 Médiocre

Angela

Voyage en famille
Les points forts : Propreté
For the price we had to pay here are my complaints. Ice machine broke on our floor. They only give you 2 towels for room, so make sure to ask for more. If you buy breakfast ticket, they push for u to eat the buffet, but it’s a small bad one, and if you’re not there at beginning it’s old by the time u eat it. You can order off menu but they don’t want to tell you that for some reason. But the food would be better than the buffet I promise. Or u can even do both, which they don’t want to tell you. Valet is expensive and only had one worker during the ncaa tournament so except to wait long if you’re there for an event with lots of people.
Séjour de 2 nuits en avril 2024
Réponse de Mark--Rooms Division Manager le 10 avr. 2024
Hi Angela......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am disappointed we were unable to meet them.During the Women's Final Four, we only offered our buffet. The only other option would have been a made-to-order omelette. Regarding valet....staffing was an issue at times so I do apologize for the longer than usual wait. Thank you again and we look forward to having you back here again soon and show you your experience was simply a one time occurrence.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Len

Séjour de 1 nuit en avril 2024
Réponse de Mark--Rooms Division Manager le 30 avr. 2024
Hi Len......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

2/10 Horrible

Mark

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Double charged and no help getting it removed!
Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 5 avr. 2024
Hi Mark......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am sorry we were not able to meet them.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

hector

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 2 avr. 2024
Hi Hector......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Daisy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service!!!!!! That staff was AMAZING -everyone we interacted with was incredibly focus on our experience. Our room was to die for🙏 We will be back😄
Séjour de 3 nuits en mars 2024
Réponse de Mark--Rooms Division Manager le 2 avr. 2024
Hi Daisy......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was all very understanding and kind to me from checking in to check out.
Séjour de 2 nuits en mars 2024
Réponse de Mark--Rooms Division Manager le 29 mars 2024
Hi Heather......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

James S

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the downtown location and valet service, I'd stay again!
Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 2 avr. 2024
Hi James......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I chose this hotel because of its proximity to the Playhouse Theater. It was less than two blocks away, which was perfect! The lobby feels very historical & is well-appointed. The pool area is nice. Our room was a bit dated, but serviceable. It was nice to have a bar in the lobby. Bar/restaurant was a nice amenity, and I would definitely return!
Séjour de 2 nuits en mars 2024
Réponse de Mark--Rooms Division Manager le 27 mars 2024
Hi Karen......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

8/10 Bien

Vicki

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was very convenient clean and safe except for the incident with the homeless person hanging in front of hotel late at night
Séjour de 2 nuits en mars 2024
Réponse de Mark--Rooms Division Manager le 26 mars 2024
Hi Vicki......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Sophie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is beautiful. Only problem is the price for valet service at $44 a night. Too high.
Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 26 mars 2024
Hi Sophie......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Christine, Niles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly
Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 26 mars 2024
Hi Christine......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 Satisfaisant

joe

Les points faibles : Personnel et service
Hour and a half to get checked in.
Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 24 mars 2024
Hi Joe......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am sorry to see we did not meet them. Unfortunately, the server which services our guest check in/out system went down in the middle of the afternoon and we had to wait until it got fixed. I apologize for the delay.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful time, staff was friendly and helpful. It's conveniently located right in the middle of the downtown activities!!
Séjour de 2 nuits en mars 2024
Réponse de Mark--Rooms Division Manager le 22 mars 2024
Hi Danielle......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 Satisfaisant

Jennifer

Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 10 avr. 2024
Hi Jennifer......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am disappointed we were unable to meet them.Thank you again and we look forward to having you back here again soon and show you your experience was simply a one time occurrence.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Telasia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and the location was perfect
Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 21 mars 2024
Hi Telasia......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 Satisfaisant

Courtney

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté
The valet parking is very confusing and no real guidance. Overall stay was okay nothing extravagant, panties left on room floor when we arrived which was irritating.
Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 18 mars 2024
Hi Courtney......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am disappointed to see we were not able to meet them. The lack of cleanliness in your room is deeply disturbing and has been sent to my Housekeeping Manager for further investigation.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Peter

Les points forts : Infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 16 mars 2024
Hi Peter......Thank you for taking the time to complete the survey and the kind word about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Bennylizz

Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Mark--Rooms Division Manager le 18 mars 2024
Hi......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Dakota

Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 5 avr. 2024
Hi Dakota......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

John

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff!!!
Séjour de 2 nuits en mars 2024
Réponse de Mark--Rooms Division Manager le 15 mars 2024
Hi John......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Domonique

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I checked out of another hotel because it was run down and beat up. I checked into crowne plaza during the middle of the night and the guy at the front seat AARON was a huge help! He upgraded my room for the inconvenience of having to leave another hotel and also gave me late checkout. He definitely made my night and i appreciate him!
Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 15 mars 2024
Hi Domonique......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. Thank you for the recognition of Aaron. As his manager, it is greatly appreciated. Also, I will be forwarding your comments to him as well as my Director of Operations and my HR Director.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Amanda

Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 2 avr. 2024
Hi Amanda......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

April

Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 2 avr. 2024
Hi Michelle......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

4/10 Médiocre

Rylee

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 15 mars 2024
Hi Rylee......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Randy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mark--Rooms Division Manager le 8 mars 2024
Hi Randy......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager