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Avis sur Sonesta ES Suites Cincinnati - Sharonville West

3 out of 5
Sonesta ES Suites Cincinnati - Sharonville West
11689 Chester Rd, Sharonville, OH

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 438 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 250 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 105 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 98 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 109 avis sur 1000." "

8,0/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

2/10 Horrible

navneet

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bad overall
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Navneet,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Satisfaisant

LILLIAN

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
Stayed at the hotel for my niece graduation from Miami of Ohio in Oxford. I was very disappointed at the weekend staff mainly a younger lady who worked the front desk she was very rude and seemed annoyed at everything. The most disappointing piece of this stay was the accommodation for payments. I asked several times before I arrived if it was okay to change my payment to another credit card or cash at check out and I was told yes. Once it was stone to check out this same young lady I spoke of early told me I couldn’t even though I told her when I checked in someone told me I could and she just nodded. The hotel it self was average needs updating the couch and chair was very old and the carpet was also. If it’s updated it will be a nice place to visit with the exception of that young lady.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Lillian,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Horrible

Jill

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kitchen had no pots, pans or baking dishes. I was informed that guests were responsible for supplying their own cookware. Coarse, kinky black hair on the walls and floor.
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Jill,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Médiocre

Macheal

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 18 mai 2024
Dear Macheal,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Horrible

Virgina, Matteson

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms furniture and carpeting was filthy. Upon checking in had to change room twice because air conditioning wasn't working.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Virgina,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Mi Chiele

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Don’t know how to communicate with people because of their accent and it’s frustrating to them to keep explaining their self.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Mi Chiele,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Horrible

Jason

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Jason,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Andre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Dear Andre,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville West and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Médiocre

Jessica

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paid $180 for a suite that was less than average. The pullout couch pad was dirty with stains and smelled of urine. Front desk didn’t have any clean blankets. I observed a blanket and sheet hanging outside on the railing in the direct sunlight. Sliding screen was broke off the track.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 3 mai 2024
Dear Jessica,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Horrible

Tyler

Séjour de 2 nuits en avril 2024
Réponse de General Manager le 20 mai 2024
Dear Tyler,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Horrible

Anthony

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very dirty hotels room terrible we had bugs in our bed we left the room immediately.. also had a basketball court and it was hella noisey but the bed bugs / roaches did it for me and my family that sh*t is foul… typical Ohio sh*t
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Anthony,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Satisfaisant

Shaylyn Rachelle

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The property was outdated. Our room had structural issues (the floor slanted). Having the kitchen and living area was nice. I’m not sure I would stay here again.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 18 avr. 2024
Dear Shaylyn,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Bien

Kànika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Kanika,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville West and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Horrible

David

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear David,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Horrible

rebecca

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
So many stains on the carpet it was disgusting. Lots of dirt and dust. Smoke burns all over everything. Couches stained up with who knows what
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Rebecca,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Horrible

Dieter

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Went to the room and within five minutes found multiple hairs in the bed and bathroom. When we pulled the sheets off the bed a large dead bug fell onto the floor. My wife left the room, got in the car and had a breakout for the stress of the room. We ended up moving to a Holiday inn 21 minutes away.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Dieter,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Brenda

Voyage en famille, Voyage d’affaires
Room was affordable, nice and clean. Very friendly and helpful staff
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Brenda,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Horrible

Alyssa

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There were party’s , fighting , drunk kids throwing bottles everywhere at other people, they had guns one had a gun to a women’s head as she’s screaming to shoot her, it’s unsafe and not okay the staff and police did not help whatsoever
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Alyssa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Médiocre

Deena

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room smelled terrible like cigarettes or burnt food, carpet felt dirty/sticky, there were large groups of people yelling in the parking lot and racing cars past the parking lot all hours of the night - unsafe environment. The cops were present on the property several times both in Friday and Saturday. We had no wash cloths but attendant at desk was nice and gave me a couple. Tried to get complimentary breakfast during breakfast hours in Sunday and there wasn't any. I do not typically complain but I would not recommend this place to anyone. We will not be back.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 30 mars 2024
Dear Deena,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Horrible

Terra

Les points faibles : Propreté et personnel et service
Dirty beds and towels
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Terra,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Satisfaisant

Kristina

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I really enjoyed the room. It was nice and spacious, we had a really good stay. The only problem we had was the water temperature. The shower never got for me and the sink was too hot. Other than that, the room was great.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Kristina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Bien

Linda

Voyage en couple
Les points forts : Propreté et personnel et service
Good location!
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Linda,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Satisfaisant

Brentton, Chicago

Average
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Brentton,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Bien

Robert

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
There was mold growing out of two vents and the one by the bed also had mold on ceiling room 611 . We noticed that there were no wash cloths in the room. Assuming it was just an oversight I went to the front desk to ask for some and was told by management that there were no wash cloths but they have ordered some. Nice… so we had to use a pot holder as a wash cloth.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Robert,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Médiocre

Long

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff was wonderful. But the room had ants! In the bathroom kitchen etc. Morning breakfast most of the things were broken. Toaster, pancake machine etc.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Long,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Horrible

Laqueisha

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Horrible experience!!! Had to change rooms because the first room smelled like smoke and urine it was disgusting and we checked out a day early
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 10 mars 2024
Dear Laqueisha,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 Horrible

Miguel

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property smells like weed
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 8 mars 2024
Dear Miguel,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Bien

Sabrina

Voyage en famille
Les points faibles : Propreté
Had a smell multipl stains on the furniture was surprised by the police at the door for what they THOUGHT was a party. Other than that cool stay.
Séjour de 1 nuit en mars 2024
Réponse de Management le 4 mars 2024
Thanks for your comments.

10/10 Excellent

larry, Dayton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en février 2024
Réponse de General Manager le 26 févr. 2024
Dear Larry,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Joetta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
It was not as nice as it used to be but quite. The property needs a lot of upgrades. The rooms most definitely need a lot of work
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 21 févr. 2024
Thank you for the positive feedback. We appreciate your loyalty. I can validate your comments about property update and we are in the process to renovate the hotel. Looking forward to seeing you again in future.

2/10 Horrible

Ashley

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property has an 8 star review. Lies! The staff was rude. The room has dust & spider webs everywhere. The garbage disposal, ceiling fan, phone, & dishwasher, didn’t work! The stairs were covered with snow. I have a shoe boot and was afraid. Pictures are deceiving. Don’t stay here.
Réponse de Management le 21 févr. 2024
Thank you for the feedback. We apologize for any inconvenience. Our housekeeping dept management and staff does an excellent job, however, it would have helped if you would have presented your concerns to the front desk staff for resolution. They could have assigned you a different room.May peace be with you.

4/10 Médiocre

Richard

Les points forts : Personnel et service
very bad experience
this place was loaded with people just out in the parking areas partying that didn't have rooms there was nowhere for us to park until about 45 min. after we checked in. the front desk girls were very nice but had to call the police to clear out the parking lot a lot of people in their rooms were complaining about excessive noise from all these young kids in rooms partying and being extremely loud. probably will never chose this hotel again. also couldn't get into the first room they gave us the key card worked but the door would not unlock. so from the time we arrived to the time we got into our room total time over an hr and 15 min.
Séjour de 1 nuit en février 2024
Réponse de GM le 20 févr. 2024
Good afternoon Richard. Thank you for your comments and updates. On behalf of our team, I hereby apologize for any inconvenience you may have experienced during your stay.

2/10 Horrible

Beth

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de GM le 20 févr. 2024
Good afternoon Beth. Thank you for addressing your concerns. We appreciate your loyalty. Please accept our sincere apologies for any inconvenience you may have experienced at the hotel. May peace be with you.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Management le 20 févr. 2024
Thank you for your feedback. Greatly appreciate your comments. Please accept our sincere apologies for any inconvenience you may have experienced. May peace be with you.

2/10 Horrible

Tessa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
when we first arrived, we didn’t even have bath towels. I asked for them and we never received them. We never had housekeeping service either. Somebody’s car was going off at 11 PM until 3 AM. They didn’t do nothing about it. People are outside fighting right next to my room and tried breaking in. People are very extremely rude there.. the bedding was dirty
Séjour de 3 nuits en février 2024
Réponse de General Manager le 19 févr. 2024
Dear Tessa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Satisfaisant

Josh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The people sharing the building were loud and disruptive in to the late hours of the night. Music was being played until 3 am and shouting and stomping from upstairs didn't stop at all.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 18 févr. 2024
Dear Josh,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff and very nice room
Séjour de 1 nuit en février 2024
Réponse de General Manager le 16 févr. 2024
Dear Ryan,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville West during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

6/10 Satisfaisant

Elizabeth

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de General Manager le 16 févr. 2024
Dear Elizabeth,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

william

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de General Manager le 16 févr. 2024
Dear William,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville West during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Horrible

Laschelle

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room smelled poorly of cigarettes smoke and my sink had flooded the room plus the bathroom light didn’t work. The Gm was on the property and told me he could not fix the issue I would need to find another hotel.
Réponse de General Manager le 11 févr. 2024
Dear Laschelle,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Bien

clayton

Les points forts : Propreté
The stay was good
Séjour de 2 nuits en février 2024
Réponse de General Manager le 6 févr. 2024
Dear Clayton,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Horrible

Barry

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very unfriendly staff highly unprofessional also Felt unsafe
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 28 janv. 2024
Dear Barry,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Deborah, Mansfield

Séjour de 4 nuits en novembre 2023
Réponse de General Manager le 28 janv. 2024
Good afternoon Deborah. Thank you for the positive review. We appreciate your loyalty. I will share your comments with rest of the staff as a reward for their efforts. Please do not hesitate to contact me with suggestions.

6/10 Satisfaisant

Artamus

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 21 mars 2024
Dear Artamus,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Bien

Nelson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de General Manager le 23 janv. 2024
Dear Nelson,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Kilmer

Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 18 janv. 2024
Dear Kilmer,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville West during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Bien

Patrick

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 16 janv. 2024
Dear Patrick,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Value, Friendly Staff
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 13 janv. 2024
Dear Guest,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Médiocre

Zachary

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 13 janv. 2024
Dear Zachary,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Satisfaisant

Corrine, Kettering

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 29 janv. 2024
Dear Ms. Connie. Thank you for the feedback. We appreciate your loyalty.