Avis sur Renaissance Cincinnati Downtown Hotel
Renaissance Cincinnati Downtown Hotel
36 East Fourth Street, Cincinnati, OH
Avis
8,6
Excellent
8,8/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Darek Jerome, Front Office Manager le 20 mai 2024
Thanks, Freddy! We are so thrilled to read your review and will be sure to pass along your comments to our teammates.Please come see us again soon!
10/10 Excellent
James, Terrace Park
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear James,Thank you for taking the time to leave us a review. We are honored to have earned a perfect rating thanks to our wonderful team and their dedication to hospitality. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.Sincerely,Paul Pisegna - General Manager
4/10 Médiocre
Marilyn
Voyage en couple
29 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Marilyn
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Marilyn,We want nothing more than a comfortable, clean experience for every guest who steps on our property, and we're disappointed to hear this was not the case for you. We use feedback as an invaluable opportunity for us to grow and evolve as a destination, and we sincerely thank you for taking the time to share your concerns with us.Sincerely,Paul Pisegna - General Manager
8/10 Bien
Mitchell
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mitchell
Séjour de 2 nuits en avril 2024
Réponse de Darek Jerome, Front Office Manager le 20 mai 2024
Hi Mitchell,Thanks so much for taking the time to complete our post-stay satisfaction survey - Looks like we didn't quite make the mark. Is there anything we can do to improve your next stay with us?Please do not hesitate to contact us to let us know any additional comments or concerns - We are always striving to improve.Have a great week!
10/10 Excellent
Jacob
29 avr. 2024
Jacob
Séjour de 1 nuit en avril 2024
Réponse de Darek Jerome, Front Office Manager le 20 mai 2024
Thanks so much for the perfect score, Jacob!Please come see us again soon.
8/10 Bien
Bryanna
28 avr. 2024
Bryanna
Séjour de 1 nuit en avril 2024
Réponse de Darek Jerome, Front Office Manager le 20 mai 2024
Hi Bryanna,Looks like there's some room for improvement - I would love to learn more about your recent stay with us. What would bump us from a four to a perfect five?Feel free to contact us at any time if you have any further comments or concerns. Thanks for staying with us, and we look forward to hearing from you!
10/10 Excellent
Linda
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Linda,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us at Renaissance Cincinnati Downtown.Sincerely,Paul Pisegna - General Manager
10/10 Excellent
star
23 avr. 2024
star
Séjour de 1 nuit en avril 2024
Réponse de Darek Jerome, Front Office Manager le 16 mai 2024
Thanks for the digital love, Star!We are so happy you enjoyed your stay with us.
6/10 Satisfaisant
Mary
23 avr. 2024
Les points forts : Personnel et service
Mary
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Mary,Thank you for taking the time to leave a review. We apologize for any miscommunication and will use your feedback to help us improve the visits of future guests. We hope you'll consider staying with us again soon.Sincerely,Paul Pisegna - General Manager
6/10 Satisfaisant
Karen
Voyage en groupe
22 avr. 2024
Karen
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Karen,Thank you for your feedback. We’re concerned to hear about the oversight regarding the mattress pad in your room. We understand how important these details are in ensuring a comfortable stay and are addressing this immediately to prevent such occurrences in the future. We look forward to the opportunity to welcome you back and provide the refined experience you expect from us.Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Darrell
Voyage en couple
21 avr. 2024
Les points forts : Équipements
Darrell
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Darrell,Thank you for choosing to stay with us and for sharing your five-star rating! We are pleased to hear that our helpful service and amenities met your expectations on your recent visit. It was a pleasure to host you, and we hope to welcome you back to Renaissance Cincinnati Downtown very soon.Sincerely, Paul Pisegna - General Manager
10/10 Excellent
jason
20 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
jason
Séjour de 1 nuit en avril 2024
8/10 Bien
Nicole
Voyage en groupe
13 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nicole
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Nicole,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. However, we apologize for any concerns about cleanliness, and we'll pass your comments along to our housekeeping staff to ensure improvements are made swiftly. If you're in the area again, please come back to see us for another great experience.Sincerely,Paul Pisegna - General Manager
8/10 Bien
Hyeonjik
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hyeonjik
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 6 avr. 2024
Dear Hyeonjik,Thank you for choosing Renaissance Cincinnati Downtown. We're pleased you noticed our focus on friendly service. Although our lobby may have been a bit cozier than you expected, we're glad you liked our clean accommodations. Our team hopes you'll join us again. Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Sherry
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherry
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 6 avr. 2024
Dear Sherry,It was a pleasure to welcome you to Renaissance Cincinnati Downtown. We're pleased that our comfortable accommodations and convenient downtown location were just what you had hoped for. Thank you for the review, and we hope you return soon. Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Carmen
31 mars 2024
Carmen
Séjour de 1 nuit en mars 2024
10/10 Excellent
Shawn
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shawn
Séjour de 1 nuit en mars 2024
8/10 Bien
Levi
11 mars 2024
Levi
Séjour de 1 nuit en mars 2024
8/10 Bien
Jeremy
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeremy
Séjour de 1 nuit en mars 2024
10/10 Excellent
Taylor
Voyage en groupe
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Taylor
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 11 mars 2024
Dear Taylor,Thank you for your kind review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay with us. That said, we regret any inconvenience caused by our parking situation, and we'll be sure to share your feedback internally for further consideration. It was a pleasure having you here, and we hope to welcome you back soon.Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Karin
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karin
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 6 mars 2024
Dear Karin,Thanks so much for your glowing review of Renaissance Cincinnati Downtown! We're honored to have hosted you and grateful for your compliments. We'd love to see you again the next time you're in town.Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Riad
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Riad
Séjour de 1 nuit en février 2024
Réponse de General Manager le 29 févr. 2024
Dear Riad,Thank you for taking the time to leave us a wonderful review. We are glad that you appreciate our high standards of cleanliness. Our team looks forward to welcoming you back. Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Quang, Fishers
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quang
Séjour de 1 nuit en février 2024
Réponse de General Manager le 19 mars 2024
Dear Quang,It is wonderful to hear that so many aspects of your stay met your expectations and allowed you to have an enjoyable visit. Knowing what matters to travelers is very important, and we thank you for taking the time to share your feedback. Safe travels and we would be delighted to welcome you back anytime. Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Michelina
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michelina
Séjour de 1 nuit en février 2024
10/10 Excellent
Daniel
24 févr. 2024
Daniel
Séjour de 1 nuit en février 2024
10/10 Excellent
Rita
Voyage en famille
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rita
Séjour de 2 nuits en février 2024
2/10 Horrible
Tara
Voyage en couple
18 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Tara
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Tara,Thank you for taking a moment to leave a review. We regret to learn of your recent experience. Your feedback will be shared with our team to ensure our high standards of cleanliness are met and to ensure an instance such as this does not occur in the future. We encourage you to reach out to the local authorities if you have not already done so. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line. Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Angela
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Couple Get A-way
Angela
Séjour de 1 nuit en février 2024
Réponse de General Manager le 19 févr. 2024
Dear Angela,Now there's a review that's going to make the day of each team member at Renaissance Cincinnati Downtown. It was a pleasure to have you as our guest, and we are delighted you were impressed with our amazing staff and clean, beautiful hotel. We look forward to welcoming you back for many more memorable visits.Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Patrick
Voyage en groupe
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patrick
Séjour de 1 nuit en février 2024
10/10 Excellent
Christopher
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en janvier 2024
8/10 Bien
Conner
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Conner
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Adrian
Voyage en famille
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Adrian
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Leando
Voyage en couple
26 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Leando
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 28 janv. 2024
Dear Leando,We truly appreciate your positive review and want to thank you for choosing Renaissance Cincinnati Downtown as your hotel of choice. It was an honor having you visit. Please come back and see us again soon.Sincerely,Paul Pisegna - General Manager
6/10 Satisfaisant
Sharon
Voyage en famille, Voyage d’affaires, Voyage en couple
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 24 janv. 2024
Dear Sharon,Thank you for reaching out, and we're glad to hear you enjoyed our friendly service, comfortable beds, and peaceful atmosphere. Please know that your feedback is valued and aids our constant growth and improvement, and we hope you consider returning down the line for a better, more seamless visit. Until then, we wish you well.Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Jennifer
Voyage en famille
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Jennifer,Thank you for choosing our hotel for your recent visit to Cincinnati. We're glad you and your daughter enjoyed your stay with us and our excellent accommodations, warm, inviting hospitality, and exceptional service. You can be sure your kind words will be shared with our valet and front desk teams. It would be our pleasure to host you again at Renaissance Cincinnati Downtown, so come back soon.Sincerely,Paul Pisegna - General Manager
10/10 Excellent
JOSH
Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JOSH
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Cherese
14 janv. 2024
Cherese
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 16 janv. 2024
Dear Cherese,Thank you for your review. We hope you had a pleasant stay, and we'd love to welcome you back soon!Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Jennifer
11 janv. 2024
Jennifer
Séjour de 1 nuit en janvier 2024
8/10 Bien
Laura
Voyage en groupe
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I’m fat and would have liked a better breakfast.
Laura
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 10 janv. 2024
Dear Laura,Thank you for choosing Renaissance Cincinnati Downtown and leaving a review. We're happy that our superb location, efficient check-in process, and friendly staff made for an enjoyable stay. Your feedback regarding our breakfast options is appreciated, and your comments are noted for further consideration. It would be wonderful to welcome you back the next time you're in the area!Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Chad
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chad
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Lara
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lara
Séjour de 1 nuit en janvier 2024
8/10 Bien
Stephen
Voyage en couple
1 janv. 2024
Stephen
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 10 janv. 2024
Dear Stephen,Thank you for choosing our hotel for your recent visit to Cincinnati. We're glad you enjoyed your stay with us and our friendly service. It would be our pleasure to host you again at Renaissance Cincinnati Downtown, so come back soon. Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Sheila, Gig harbor
31 déc. 2023
Sheila
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Nathalia
26 déc. 2023
Les points forts : Propreté et personnel et service
Nathalia
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Kristin
23 déc. 2023
Les points forts : Confort de la chambre
Just Okay
Kristin
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 26 déc. 2023
Dear Kristin,Thank you for your honest feedback. We regret that your experience fell short of expectations. We'll be sure to discuss your comments with our team to seize the opportunity to improve. Take care, and we wish you safe travels.Sincerely,Paul Pisegna - General Manager
8/10 Bien
Kaitlyn
22 déc. 2023
Les points forts : Personnel et service et confort de la chambre
Overall great stay
Kaitlyn
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 23 déc. 2023
Dear Kaitlyn,Thank you for choosing our hotel for your recent visit to Cincinnati. We're glad you enjoyed your visit with us and our convenient downtown location close to attractions such as Paul Brown Stadium, the Over-the-Rhine neighborhood, Cincinnati Zoo, the waterfront, and Duke Energy Convention Center. Our efficient check-in process is a plus for our guests. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations. It would be our pleasure to host you again at Renaissance Cincinnati Downtown, so come back soon!Sincerely,Paul Pisegna - General Manager
8/10 Bien
Jennifer
Voyage en groupe
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend football trip
Jennifer
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 20 déc. 2023
Dear Jennifer,It's always a pleasure hearing from our guests. We're glad our convenient location, comfortable rooms, and delicious food impressed you. Our friendly staff will also be glad you felt welcome while you were here. However, we apologize for any issues with the valet and in-room amenities. We'll keep your comments in mind and look forward to your next visit.Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great stay
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 13 déc. 2023
Thank you for sharing your experience at the Renaissance Cincinnati Downtown. We are delighted to hear that you had a great stay, and we appreciate your feedback. It's fantastic that you found our hotel clean and our staff service to be excellent. We're also pleased to know that our convenient location and proximity to the stadium added to the enjoyment of your stay. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.Sincerely,Paul Pisegna - General Manager
10/10 Excellent
Dana
Voyage en famille
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dana
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Marshall
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marshall
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 12 déc. 2023
Dear Marshall,Thank you for choosing Renaissance Cincinnati Downtown! Our team is delighted you had an excellent stay with us during your recent visit. We appreciate your wonderful feedback and hope to see you the next time you are in the area for another memorable experience. Sincerely, Paul Pisegna - General Manager