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Avis sur Quality Inn & Suites Cincinnati Downtown

2.5 out of 5
Quality Inn & Suites Cincinnati Downtown
800 W 8th St, Cincinnati, OH

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 229 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 253 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 241 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 134 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 146 avis sur 1003." "

6,8/10

Propreté

7,8/10

Personnel et service

6,0/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Amelie

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pas impressionné. Bruyant et pas très propre.
Mais quelle mauvaise chambre. On est arrivés tard et on s'est couché directement. C'était très très bruyant, des beatbox pendant la nuit à toute heure. L'impression que les fenêtres sont ouvertes... On se rend compte que la fenêtre est carrément cassée. Il y a du tapis partout au sol dans la chambre. Pas de mouchoirs. Propreté pas très rigoureuse, la salle de bain et le silicone vraiment sale. Secteur semble très mouvementé et fréquenté par des gens qui veille tard. Consommation de cannabis par des gens autour de l'hôtel. Secteur pas nécessairement à recommender.
Séjour de 1 nuit en juin 2023
Réponse de surjit le 21 juin 2023
Dear Amelie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Stacie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here for a stop on our way more south, was easy to get to off the highway and quick simple check in. Staff were helpful and kind.
Séjour de 1 nuit en mai 2024
Réponse de surjit le 23 mai 2024
Dear Stacie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel near to highway+ staff helpful and kind besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Horrible

Christopher

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Estaba toda la habitación sucia y no la limpiaron, las ventanas llenas de polvo y tenia mal olor la habitación
Séjour de 2 nuits en mai 2024
Réponse de surjit le 22 mai 2024
Dear Christopher, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as dirty room, dusty windows and smell.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Médiocre

MICHELLE

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bedsheets are stained and smelly. The carpet appears very old with strong odor. The bathroom walls are stained. NOT recommended!
Séjour de 2 nuits en mai 2024
Réponse de surjit le 21 mai 2024
Dear Michelle, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as stained bedsheets, strong odour.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Bien

Jesse

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It did what it was supposed to do and provided a convenient spot near downtown to stay in. Nothing less than what was advertised. Staff was friendly and understanding.
Séjour de 7 nuits en mai 2024
Réponse de surjit le 21 mai 2024
Dear Jesse , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with friendly and understanding staff. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Bien

Edwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de surjit le 22 mai 2024
Dear Edwin , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Bien

Dennis

My room wreaked of pot, I called the desk to report it. They said they would mark it down, no attempt to come spray or anything else.
Séjour de 1 nuit en mai 2024
Réponse de surjit le 20 mai 2024
Dear Dennis , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as room wreaked of pot .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Bien

TL

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
decent stay - clean room , comfy bed , good access to parking , covered parking , easy to find downtown - people hanging out in the garage area seemed odd
Séjour de 1 nuit en avril 2024
Réponse de surjit le 17 mai 2024
Dear TL, Thank you for taking the time to complete our online survey regarding your recent DECENT stay at our hotel with clean room, comfy bed and accessible parking besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Horrible

Precious

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We checked in and 30 minutes later checked out. They had people on the property doing drugs and the room was dirty and they had bedbugs. The room was already paid for and they charged me another 100 for reasons unknown. I checked out within 39 minutes of being there
Séjour de 2 nuits en mai 2024
Réponse de surjit le 16 mai 2024
Dear Precious, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as dirty room, bedbugs and unwanted activity in hotel.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Médiocre

Thomas

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de surjit le 14 mai 2024
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Médiocre

Thomas

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty and outdated. Not in a great area. Would never stay there again.
Séjour de 1 nuit en mai 2024
Réponse de surjit le 13 mai 2024
Dear Thomas , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as dirty, outdated and location not ok. Pl note- hote is under renovation. We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Médiocre

Robert

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The whole property just didn’t seem safe but it was a very convenient location for our race downtown. It also had a horrible smell throughout the property. The thing I would give 5 stars to is the breakfast. They did a great job with that.
Séjour de 2 nuits en mai 2024
Réponse de surjit le 11 mai 2024
Dear Robert, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with convenient location and exceptional breakfast. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided for smell and safety to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Satisfaisant

Tom

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Conveniently located to get downtown or to U.C. campus or soccer stadium. It’s a bargain. But in sketchy area. Doesn’t feel safe even when in your car. Parking in garage attached and walking in can feel a bit scary. No restaurants nearby. Used to be a restaurant/bar inside hotel but it went out of business about 3 years ago, according to desk clerk (when asked April 2024). Hallways and room were OK. Decent bed. Noisy because there’s Interstate 75 right outside your window. That probably was not there when they built the place in 1964 — a year before I was born. Doesn’t look that old. Decent free breakfast that included a few hot items — waffle, eggs, and sausage. I’d go again when budget tight and going alone. -Tom
Séjour de 1 nuit en avril 2024
Réponse de surjit le 8 mai 2024
Dear Tom, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with convenient location, decent bed and delcious breakfast. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided for safety and noise to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Médiocre

Kathleen

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The door didn’t lock. Lots of sketchy people hanging around in parking garage. I didn’t feel safe
Séjour de 2 nuits en mai 2024
Réponse de surjit le 7 mai 2024
Dear Kathleen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as door didnot lock, felt unsafe. We have adequate security..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Satisfaisant

Annette

Voyage en famille
Les points forts : Propreté et personnel et service
Check in was fairly quick. I personally don't like to stay at properties that put an actual $100 charge on your card for incidentals.
Séjour de 1 nuit en mai 2024
Réponse de surjit le 6 mai 2024
Dear Annette, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with quick check in. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager100 deposit is fully refundable on departure. Normally it takes 3 to 5 days for credit

2/10 Horrible

Laura

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Lame; nothing “quality” about it Just a cheap hotel Never again
Séjour de 4 nuits en avril 2024
Réponse de surjit le 4 mai 2024
Dear Laura, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great price. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as did not like stay and quality .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Horrible

Gahad, Dearborn

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
A lot of homeless people there. The pool is closed
Séjour de 1 nuit en avril 2024
Réponse de surjit le 30 avr. 2024
Dear Gahad, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as homeless and closed pool .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Horrible

John

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Deadbolt was missing on door when I arrived, hairdryer did not work and caught fire. Very scary parking garage with no gate, feels dated and unsafe
Séjour de 1 nuit en avril 2024
Réponse de surjit le 29 avr. 2024
Dear John, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as deadbolt missing on door, hairdryer did not work, felt unsafe in parking .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Bien

Lee

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The convenience to downtown , and the hywy. A little noisy because of the hyw.
Séjour de 1 nuit en avril 2024
Réponse de surjit le 29 avr. 2024
Dear Lee , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel convenient to downtown and highway besides high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Thomas

Séjour de 1 nuit en avril 2024
Réponse de surjit le 19 mai 2024
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Satisfaisant

June

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de surjit le 28 avr. 2024
Dear June, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean and served the purpose, it was close to my grandchild. Graduation
Séjour de 1 nuit en avril 2024
Réponse de surjit le 27 avr. 2024
Dear Kim, Thank you for taking the time to complete our online survey regarding your recent stay at our CLEAN hotel which served complete purpose besides perfect score 5/5. Hopefully you had good interaction with grandchild. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Bien

James, Toronto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de surjit le 27 avr. 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and high score 4/5 We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Satisfaisant

Kristen

Voyage en groupe
Les points faibles : Équipements
I only stayed here for one night and that was enough. The location was not in a good part of town and there were no places to eat nearby. The location was right off the thruway so it did get a bit noisy at night. The free breakfast wasn’t good but I guess you can’t expect much when it’s free.
Séjour de 1 nuit en avril 2024
Réponse de surjit le 24 avr. 2024
Dear Kristen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as issue with location, bit noisy, and breakfast not ok .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Mary

Séjour de 1 nuit en avril 2024
Réponse de surjit le 12 mai 2024
Dear Mary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Médiocre

Tracy

Les points faibles : Infrastructures et conditions de l’hébergement
The property is run down. The only working ice machine was on the fifth floor. We were with a group and planning to meet in the evenings at the bar. The bar is closed. The neighborhood did not feel safe. The positives : the room was clean and breakfast was good.
Séjour de 2 nuits en avril 2024
Réponse de surjit le 23 avr. 2024
Dear Tracy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with clean room and good breakfast. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as ice machine did not work, closed bar, unsafe neighbourhood .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship ManagerPl note - hotel is under renovation and we have adequate security to take care of guests

6/10 Satisfaisant

Mary Ann

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Check in people nice but would never return to that property
Séjour de 1 nuit en avril 2024
Réponse de surjit le 22 avr. 2024
Dear Mary Ann, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice check in people. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Horrible

Matt

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pictures made the facility look medium upscale, but the hotel itself was dirty. The sheets were stained, the walls were stained. The couch had rips in it, it was frankly disgusting.
Séjour de 2 nuits en avril 2024
Réponse de surjit le 21 avr. 2024
Dear Matt, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as stained sheets and walls, souch with rips.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

TERRY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything acceptable
Séjour de 1 nuit en avril 2024
Réponse de surjit le 20 avr. 2024
Dear TERRY , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with highly acceptable experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Joojong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de surjit le 19 avr. 2024
Dear Joojong, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Arnold

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great!!
Séjour de 2 nuits en mars 2024
Réponse de surjit le 17 avr. 2024
Dear Arnold, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Horrible

Melissa

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I was terrified to see people carrying guns that were obviously very high. Someone tried to break into our room!
Séjour de 3 nuits en avril 2024
Réponse de surjit le 18 avr. 2024
Dear Melissa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you felt unsafe while people carried guns. May we humbly submit that we have adequate security to provide safety to our guests..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Horrible

Kyrianna

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Had problems with the keys and there was even some point where we discovered that our door wasn’t locking even though we thought it was. I was charged an extra $150 for using my father’s card to pay for my room. I don’t plan on booking with Quality Inn and Suites anymore.
Séjour de 3 nuits en avril 2024
Réponse de surjit le 17 avr. 2024
Dear Keryianna , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as problematic door key+ extra150 charged. we shall enquire and revert back with action..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Ashlee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We've stayed at this property twice now, and both times were a great experience. The parking is an attached parking garage, the staff is pleasant, check-in and check out are super quick and easy, and the rooms are very clean and smell fresh. We definitely plan to make this our go-to stay whenever we're in town.
Séjour de 1 nuit en avril 2024
Réponse de surjit le 16 avr. 2024
Dear Ashlee , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great experience, pleasant staff, prompt check in, clean and fresh smelling rooms besides perfect score 5/5.. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Tyler

Séjour de 2 nuits en avril 2024
Réponse de surjit le 5 mai 2024
Dear Tyler, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Satisfaisant

James

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de surjit le 16 avr. 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Médiocre

Kaoru

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
日本人にとっては匂いがきつすぎる。 朝食がやや粗末 アメニティが充実していない。 トイレの水が流れにくかった。
Séjour de 3 nuits en avril 2024
Réponse de surjit le 13 avr. 2024
Dear Kaoru, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smell, issue with breakfast and toilet flushing hard.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Médiocre

Jeanne

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de surjit le 13 avr. 2024
Dear Jeanne, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Bien

Andravius

Les points forts : Propreté et personnel et service
It’s definitely A get what you pay for type of place but overall not bad at all
Séjour de 1 nuit en avril 2024
Réponse de surjit le 16 avr. 2024
Dear Andravius, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience- value for money besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Horrible

Mark

Séjour de 1 nuit en avril 2024
Réponse de surjit le 30 avr. 2024
Dear Mark , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Horrible

Sarah

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place is super gross dirty rundown and sketchy don’t stay here
Séjour de 2 nuits en avril 2024
Réponse de surjit le 9 avr. 2024
Dear Sarah , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you did not like cleanliness and felt sketchy area .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Bien

Janet

Voyage en famille
Les points forts : Personnel et service et équipements
The property is in a transit area. It doesn’t look safe but we had no issues.
Séjour de 1 nuit en avril 2024
Réponse de surjit le 9 avr. 2024
Dear Janet, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience and high score 4/5. While we are in transit area, yet walkable to downtown. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Bien

Claudia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There are bus stops right next to the hotel that take you downtown for $2 a trip that were very convenient and easy to use.
Séjour de 2 nuits en avril 2024
Réponse de surjit le 8 avr. 2024
Dear Claudia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel- with convenient trip to downtown in bus besides high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Tsubasa

Les points forts : Propreté, personnel et service, équipements
値段も安く、部屋もそこそこ広かった。
Séjour de 3 nuits en mars 2024
Réponse de surjit le 3 avr. 2024
Dear Tubasa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with spacious room and great price besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Bien

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The actual hotel and staff were great, the surrounding area not so much. Cincinnati felt the the Philadelphia of Ohio.
Séjour de 1 nuit en mars 2024
Réponse de surjit le 2 avr. 2024
Dear Joseph, Thank you for taking the time to complete our online survey regarding your recent stay at our GREAT hotel and staff besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Horrible

Lori

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel is in a terrible part of Cincinnati. The room looked clean however when I woke up in morning I have several bug bits.
Séjour de 1 nuit en mars 2024
Réponse de surjit le 2 avr. 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you did not like location+ had bug bites . May I humbly submit that we have proper treatment against insects and pests. Still we shall enquire into your complaint with immediate action. We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Sergio

Séjour de 1 nuit en mars 2024
Réponse de surjit le 20 avr. 2024
Dear Sergio, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Samuel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cozy place
Séjour de 1 nuit en mars 2024
Réponse de surjit le 29 mars 2024
Dear Samuel , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with cozy place besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Bien

Lacey

Les points forts : Propreté
Nice room, and decent breakfast, but horrible spot with the stuff across the street. Very loud.
Séjour de 2 nuits en mars 2024
Réponse de surjit le 26 mars 2024
Dear Lacey, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice room, decent breakfast besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided ,for street noise,to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

William, Wichita

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to rest, decent room, and convenient. Staff was personable!
Séjour de 1 nuit en mars 2024
Réponse de surjit le 29 mars 2024
Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with decent room, convenient location and professional staff besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager