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Avis sur Comfort Suites Cincinnati Airport

2.5 out of 5
Comfort Suites Cincinnati Airport
775 Petersburg Road, I-275 Exit 4 A, Hebron, KY

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 421 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 299 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 135 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 79 avis sur 1003." "

8,2/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing unique about the hotel. I just like the closeness to the airport, especially if you’re taking an early morning flight.
Séjour de 1 nuit en mai 2024

8/10 Bien

Thomas

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024

10/10 Excellent

julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great option- close to the airport!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Brenda

Séjour de 1 nuit en mai 2024

10/10 Excellent

Omar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Carl

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Pretty worn out property but ok for a crash nite before flying home.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Walter

Séjour de 2 nuits en mars 2024

10/10 Excellent

Karthik

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lady at the front desk for the checkin yesterday was really kind, professional & courteous. Very similar experience with the gentlemen who dropped us off at the airport this morning. Overall impressed by the hotel.
Séjour de 1 nuit en avril 2024
Réponse de Robert le 18 avr. 2024
Thank you! Come back soon!

2/10 Horrible

Crystal

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Lied about shuttle. Did not pick us up even tho we verified. Room bathroom had rust stains, heard planes all night, towels smelled like cheap bleach, shower water was hot thankfully, outlets did not work. No vending, even tho a label for it. Boxes in the main hallway to build cheap chairs for outside. In morning rang bell for 15 min, guy was shuttle, checkout, breakfast, and same rude guy from morning. Dirty on a deep level, surface clean.
Séjour de 1 nuit en avril 2024
Réponse de Robert le 9 avr. 2024
Thank you for staying with us. Unfortunately we were short staffed. I don't believe any representative intentionally stated a mistruth, I do believe our staff was working to accommodate everyone. Stay safe and happy travels. We hope you try us out with a second chance in the future.

10/10 Excellent

Michael

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent service.
Séjour de 1 nuit en avril 2024
Réponse de Robert le 8 avr. 2024
Thank you for taking the time to tell us about your stay. We hope to see you again soon!

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Robert le 8 avr. 2024
Thank you for taking the time to tell us about your stay. We hope to see you again soon!

6/10 Satisfaisant

Luis

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
Convenient location.
Séjour de 1 nuit en mars 2024
Réponse de Robert le 1 avr. 2024
Thank you for staying with us, we are always working to improve our hotel to better serve the needs of our guests. We hope to see you again soon!

10/10 Excellent

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a great place to stay
Séjour de 1 nuit en mars 2024
Réponse de Robert le 26 mars 2024
Hello, thank you for staying with us. We hope to see you again real soon!

10/10 Excellent

Brittany

Voyage en famille
Les points forts : Équipements
Very welcoming
Séjour de 1 nuit en mars 2024
Réponse de Robert le 25 mars 2024
We truly appreciate you staying with us. I hope you come back soo and enjoy some fresh baked cookies with us!Robert

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Robert le 21 mars 2024
Thank you for staying with us! We are always working to improve our selves. We hope you will join us again in the future.

10/10 Excellent

sathiya

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Manager was very kind but property having faulty AC units, bathroom tub and pipes are worst condition. AC unit noise, don’t let you sleep.
Séjour de 6 nuits en mars 2024
Réponse de Sruthi Ayodhya le 12 mars 2024
Dear Sathiya,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Cincinnati Airport. We truly sorry for the experience you faced during your stay. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please assured that your concerns will be addressed appropriately. I have shared your comments with my maintenance to prevent situation happening in the future.

6/10 Satisfaisant

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was close to elevator and bed was comfortable. But based on Expedia's site I believed it was a handicap accessible room but it was not. Breakfast was not entirely enjoyable. Limited choices, eggs were overcooked and rubbery.
Séjour de 1 nuit en mars 2024
Réponse de Sruthi Ayodhya le 12 mars 2024
Dear Steven,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Cincinnati Airport. We truly sorry for the experience you faced during your stay. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please assured that your concerns will be addressed appropriately. I have shared your comments with my breakfast associate to prevent situation happening in the future.

10/10 Excellent

Geoffrey

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was very clean and room was a good size. Flight was early, so we didn't have breakfast. Would defiantly stay again.
Séjour de 1 nuit en février 2024
Réponse de Jill le 14 mars 2024
Geoffrey, Thank you for taking your time and sharing your experience with us! We are thrilled to hear that you had a great experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Sherry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service and clean. Good for families.
Séjour de 2 nuits en mars 2024
Réponse de Jill le 7 mars 2024
Sherry, Thanks so much for the kind words. We’re so happy you enjoyed your stay. We strive to offer every guest the best experience. Your praise mean a lot!

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the service and the condition of everything. I wish there was some food places a little closer, but not a big deal.
Séjour de 1 nuit en mars 2024
Réponse de Jill le 5 mars 2024
Benjamin, Thanks so much for the kind words. We’re so happy you enjoyed your stay with us. We strive to offer every guest the best experience. I am sorry that there are not any restuarants off of the same exit. Please accept our apologies and we hope to see you in the future.

6/10 Satisfaisant

Tichrahn

Voyage d’affaires
Les points forts : Personnel et service
Tub was chipped & bottom finish was pealing with half the surface feeling sticky with a discoloring of beige to rusty brown color. Dusty on side table & TV, smeared screen
Séjour de 1 nuit en février 2024
Réponse de Jill le 5 mars 2024
Thank you for bringing this issue to our attention, Tichrahn. My name is Jill, Please accept my sincere apology for the appearance of the tub and the dusty furniture. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. We will be addressing this issue and we thank you for your feedback.

8/10 Bien

Sharon

Voyage en couple
Les points forts : Propreté
When we arrived, water was running through the toilet & probably had been leaking all day - or since the last cleaning. The young lady at the desk & my husband made many attempts & finally stopped the leak. She was helpful, but did not have access to the janitorial supplies, which made it more difficult.
Réponse de Robert le 21 mars 2024
Thank you for staying with us! We are always working to improve our selves. We hope you will join us again in the future.

10/10 Excellent

donald

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Cincinnati
Séjour de 3 nuits en février 2024
Réponse de Robert le 21 mars 2024
Thank you for staying with us! We are always working to improve our selves. We hope you will join us again in the future.

6/10 Satisfaisant

Kyle

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Robert le 21 mars 2024
Thank you for staying with us! We are always working to improve our selves. We hope you will join us again in the future.

10/10 Excellent

Timothy

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
no
Séjour de 1 nuit en février 2024
Réponse de Robert le 21 mars 2024
Thank you for staying with us! We are always working to improve our selves. We hope you will join us again in the future.

6/10 Satisfaisant

Chelsea

Séjour de 1 nuit en janvier 2024
Réponse de Robert le 21 mars 2024
Thank you for staying with us! We are always working to improve our selves. We hope you will join us again in the future.With your feed back, it helps us to get climbing!

10/10 Excellent

Roy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and warm. Convenient to the airport.
Séjour de 1 nuit en janvier 2024
Réponse de Robert le 21 mars 2024
Thank you for staying with us! We are always working to improve our selves. We hope you will join us again in the future.

4/10 Médiocre

Roosevelt

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mold on the bathroom wall. Heavy smell in the room.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Friendly staff, very clean & comfortable room in a very convienent location.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Desiree

Séjour de 3 nuits en janvier 2024
Réponse de Robert le 21 mars 2024
Thank you for staying with us! We are always working to improve our selves. We hope you will join us again in the future.

6/10 Satisfaisant

Peter

Séjour de 1 nuit en janvier 2024
Réponse de Robert le 21 mars 2024
Thank you for staying with us! We are always working to improve our selves. We hope you will join us again in the future.

10/10 Excellent

Louise

Séjour de 1 nuit en décembre 2023
Réponse de Robert le 21 mars 2024
Thank you for staying with us! We are always working to improve our selves. We hope you will join us again in the future.

10/10 Excellent

John

Les points forts : Infrastructures et conditions de l’hébergement
Limited dining options
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Bryant

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Kathy

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We were in the accessible room. It is in desperate need of an update, especially the bathroom. The tub area was so bad neither of us used it and I had planned on a shower. We were only able to wash up at the sink. Also, it is NOT accessible. My friend uses a walker so we could have gotten her in the tub, but if she were using a wheelchair it would not have worked. It is not a walk in. The grab bars around the toilet are not placed correctly. There is a very limited place to put anything. One of us had to use the coffee table to put luggage, so we could not use it for anything else like sitting at to eat. Marks and holes on the walls, curtains and carpet. It was dark and dingy. The breakfast was even bad. I have never had that experience at any hotel. We were grateful the beds were clean and comfortable at least. And the lobby was nice and clean as well.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Jeffrey M

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at the venue was very nice and helpful. They have an airport shuttle which is convenient since they’re right next to the airport. I have nothing but positive stuff to say about them.
Séjour de 2 nuits en décembre 2023

8/10 Bien

Gerald

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023

8/10 Bien

Sharan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff excellent easy ride to airport. Bed comfy
Séjour de 1 nuit en novembre 2023

8/10 Bien

Stephnshan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was pleasant and property is nice although in need of minor maintenance. We had to change rooms because of smoke smell.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Nikki

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
I waited for 20 minutes to check in because the front desk worker was also the shutttle guy and was taking someone to airport. The Wi-Fi wasn’t working, the ice machine was broke on first floor, and the pool was “out of order” which was very disappointing because we had a toddler.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Pennie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Roger

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to airport, yet room was quiet. Room was spacious and clean, beds were comfortable. Happy with everything.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy in and out of CCG.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Patricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location as far as airport proximity goes. Staff was excellent especially Jen ( or Jill). Very prompt on airport shuttle pick up. Nothing really around the area. One restaurant at Marriott up street and Shell gas and grocery mart. No parks or strip malls, just industrial parks and park/ fly. Pool was good but small. Breakfast not so great. Basic, clean room, served the purpose. Creation Museum close by but better have a rental card, public transit next to nothing and taxis hard to get. Museum is must see!
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Terry

Séjour de 1 nuit en novembre 2023

8/10 Bien

Robert, Roseville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable bed. Convenient to the airport. Fairly priced.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

ella

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Mukesh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Stacy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to airport for early flights, clean, stayed in a suite which was spacious, had fridge and jacuzzi tub. Will stay again for cleanliness and convenience to the airport alone!
Séjour de 1 nuit en novembre 2023