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Avis sur AC Hotel by Marriott Cincinnati at Liberty Center

3.5 out of 5
AC Hotel by Marriott Cincinnati at Liberty Center
7505 Gibson St, West Chester, OH

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 392 avis sur 530." "
Note des voyageurs de 8 (Bien), d’après 84 avis sur 530." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 530." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 530." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 530." "

9,6/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Tenisha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and clean hotel
Séjour de 1 nuit en mai 2024

8/10 Bien

Lauren

We were scammed by Expedia and saw photos and listing of a pool. There was no pool on site. Expedia should offer a refund. We specifically booked for a pool In a safe area. We will never book from Expedia site in the future this is our second time something was listed on this site not at the actual location.
Séjour de 2 nuits en mai 2024
Réponse de AC Hotel team le 14 mai 2024
I apologize for the misinformation. I have checked both our hotel website and Expedia's listing of our hotel and do not see a pool. Old photos of a pool do exist on other sites and can not be removed. I will request a partial refund from Expedia on your behalf due to this confusion.

10/10 Excellent

miesha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great
Séjour de 1 nuit en mai 2024

10/10 Excellent

Hani, Centreville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property in a great location
Séjour de 2 nuits en avril 2024

10/10 Excellent

Nichelle

Séjour de 2 nuits en avril 2024

10/10 Excellent

Amanda

Séjour de 1 nuit en mars 2024

10/10 Excellent

Waldine, Dayton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tammy Lyn

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and smartly designed.
Séjour de 1 nuit en avril 2024

8/10 Bien

Monica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel and love staying here. The staff member at checkin was incredibly kind and professional. The only thing I disliked was how vastly different the price for the room was versus what was shown when I booked through Expedia. However this may not have been the hotel's fault! I would just prefer more open disclosure on pricing when booking a room. I will still be staying at this hotel again and again.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Tera

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you for a beautiful place to call home for the night!!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Sherri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

Chu Cheng

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s in walking distance to lots of restaurants and shops. Beautiful hotel with excellent amenities.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Robert

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outside the room, you could see the heating unit it was super loud and every 30 minutes would get really loud and the room would shake felt like a train was coming through our room could not sleep and there was never anybody at the front desk working nowhere to be found was The staff
Séjour de 1 nuit en janvier 2024
Réponse de AC Hotel Team le 29 janv. 2024
Thank you for taking the time to complete a review. Our maintenance department has been made aware of the issue. We have also followed up with the front desk to ensure someone is always available.

10/10 Excellent

Abigail

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Dena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Smooth
The hotel is beautiful and so is the room. Conveniently positioned and accessible. Renovating going on in the front lobby dusty.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Barrett, Nashville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very modern, beautiful hotel. The staff was outstanding, very helpful, courteous. It is in an area that is a “Live, work, eat, play” concept. Good restaurants, shopping, boutiques, movie theater. All within walking distance.
Séjour de 3 nuits en décembre 2023

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay
Overall the day was great. The room was clean and spacious. The only complaints are that we faced the rear of the building over looking the A/C on the roof and the beds were on wheels and really loud ;)
Séjour de 1 nuit en décembre 2023

8/10 Bien

Boedi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is located by the Liberty Center. There are many options for food and shopping.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Alicia

Séjour de 1 nuit en novembre 2023
Réponse de AC Hotel Team le 27 nov. 2023
Thank you for taking the time to complete a review. I'm sorry it looks like you did not enjoy your stay. Any comments would help us to improve our service and better assist you.

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Todd

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
A nice property but did not impress @ almost 2x cost of similar. Rooms felt small and kinda of cheap and a bit "beat up" for such a new hotel. Lack storage in the room (no drawers or separate closet) made it feel even more claustrophobic. Plastic black-out shades did not seal edges to window, so commercial light and sunrise light were problematic. Limited interaction with staff was pleasant but Marriot policy of no stay points when booking through 3rd parties was a disappointment (not hotel specific) Will not likely visit an AC or maybe even a Marriott property again.
Séjour de 1 nuit en novembre 2023
Réponse de AC Hotel Team le 21 nov. 2023
Thank you for taking the time to complete a survey. The AC brand does have a more modern, open and simple room layout. This property is 7 years old and just getting ready for our first refresh. Thank you for your input.Marriott Bonvoy points are awarded per dollar spent at the hotel. Unfortunately, when booking through a third party, your bill with us is 0, as the third party is charged. You do receive night stay credit toward your Bonvoy level. If you wish to receive the dollar points, please book direct. Thank you again for your feedback.

2/10 Horrible

Adreanna

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Montserrat

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Ann

Séjour de 1 nuit en octobre 2023
Réponse de Attina Smith le 6 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Attina Smith le 6 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David, Fort Wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place. A lot of activities around
Séjour de 1 nuit en septembre 2023
Réponse de Attina Smith le 6 nov. 2023
We are glad that you enjoyed your stay with us. If travels bring you back to this area, we hope that you stay with us again.

4/10 Médiocre

Jocelyn

Réponse de Attina Smith le 6 nov. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Attina Smith le 6 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and great customer service! I would stay there again!!
Séjour de 1 nuit en septembre 2023
Réponse de AC Hotel Team le 11 sept. 2023
Thank you for taking the time to complete a review. I'm happy to hear you enjoyed your stay. we look forward to you staying with us again.

8/10 Bien

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de AC Hotel Team le 1 sept. 2023
Thank you for taking the time to complete a review. On behalf of the entire hotel team, I want to thank you for sharing about your resent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alicia

Séjour de 3 nuits en août 2023
Réponse de Attina Smith le 17 août 2023
Thank you so much for your recent stay with us and for taking a moment to fill out a survey. Receiving surveys back like yours filled with all high marks always brings a smile to the faces of our staff so I will be sure to share it with them and hang it for everyone to see. It has truly been our pleasure to serve you and hope to welcome you back the next time your travels bring you to the area!

10/10 Excellent

Steven

Les points forts : Équipements
This is such a fun area and a wonderful hotel!!
Séjour de 1 nuit en août 2023
Réponse de Attina Smith le 14 août 2023
On behalf of the entire hotel team, I want to thank you for sharing about you stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Attina SmithGuest Service SupervisorRaymond Managementatsmith@raymondteam.com5137596500

8/10 Bien

Morgan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Attina Smith le 1 août 2023
Thank you for choosing AC Hotel Liberty, for your recent travels to Liberty Township area. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.

10/10 Excellent

Leighton

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Pretty nice area
Séjour de 1 nuit en juillet 2023
Réponse de Attina Smith le 30 juil. 2023
Thank you for staying with us. We are glad that you enjoyed yourself and liked the area. If travels bring you back to this area we would be glad to have you stay with us again.

10/10 Excellent

Sheila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de AC Hotel Team le 31 juil. 2023
Thank you for completing a survey from your most recent stay.

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great time at the AC Hotel, the breakfast was delicious and the staff was really kind. The property was clean and our room was very nice. Loved everything!!
Séjour de 1 nuit en juillet 2023
Réponse de AC Hotel Team le 21 juil. 2023
Michelle,We are glad that you enjoyed your stay. Please keep us in mind the next time you are in area!Sincerely,The AC Hotel Team

8/10 Bien

Michelle, Tyler

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de AC Hotel Team le 21 juil. 2023
Michelle,We are delighted that you enjoyed your stay with us and hope you will consider staying with us again in the future.Sincerely,AC Hotel Team

10/10 Excellent

Kymberli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de AC Hotel Team le 21 juil. 2023
Kymberli,We are glad that you enjoyed your stay with us. Please keep us in mind the next time you are in the area!Sincerely,AC Hotel Team

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de AC Hotel Team le 21 juil. 2023
Kimberly,We are glad that you enjoyed your stay with us. We look forward to seeing you again in the future!Sincerely,AC Hotel Team

10/10 Excellent

Pamela Carter

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Such a treat to stay in this hotel! We felt like we were being pampered! Everything was appointed elegantly. The pool was a bit chilly, but it certainly looked inviting! My only advice would be to double-check the window overlooking the shopping area...a fairly large smudge blocked the otherwise lovely view from the 6th floor. We will be back for another visit, to be sure!
Séjour de 1 nuit en juin 2023
Réponse de AC Hotel Team le 27 juin 2023
Thank you for taking the time to complete a review. We are so glad you enjoyed your stay.

8/10 Bien

Shane

Séjour de 1 nuit en juin 2023
Réponse de AC Hotel Team le 22 juin 2023
Thank you for taking the time to complete a review. We are happy that you enjoyed your stay and hope that you stay with us when you are in the area again.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Incredible place to stay close to our kids soccer tourney. Highly recommend based on location, amenities, and overall quality of the property.
Séjour de 1 nuit en juin 2023
Réponse de AC Hotel Team le 20 juin 2023
Thank you for taking the time to complete a review. I'm happy you enjoyed your stay!

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023
Réponse de AC Hotel Team le 22 juin 2023
Thank you for taking the time to complete a review. We are happy that you enjoyed your stay and hope that you stay with us when you are in the area again.

10/10 Excellent

Jeanne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de AC Hotel Team le 22 juin 2023
Thank you for taking the time to complete a review. We are happy that you enjoyed your stay and hope that you stay with us when you are in the area again.

10/10 Excellent

Marsha

Séjour de 1 nuit en mai 2023
Réponse de AC Hotel Team le 22 juin 2023
Thank you for taking the time to complete a review. We are happy that you enjoyed your stay and hope that you stay with us when you are in the area again.

10/10 Excellent

Sherri

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience
Our stay was wonderful, the staff was friendly and the King Suite was great with plenty of room.
Séjour de 1 nuit en mai 2023
Réponse de AC Hotel Team le 30 mai 2023
Thank you for choosing to stay with us at the AC! And thank you for taking the time to let us know you enjoyed your stay.