2 piscines extérieures, chaises longues

Avis sur Puro Surf Hotel and Academy

3 out of 5
Puro Surf Hotel and Academy
Km 52, Carretera El Litoral, Canton El Zonte, Chiltiupan, La Libertad

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 59 avis sur 82." "
Note des voyageurs de 8 (Bien), d’après 19 avis sur 82." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 82." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 82." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 82." "

9,6/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Jose

Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 21 mai 2024
Thank you for choosing Puro Surf! We are glad to know youve enjoy your stay with us. We can't wait to welcome you back in this little piece of paradise.

8/10 Bien

Alejandro, Weehawken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a really nice place. Not sure if I’ll return since it’s more for people who are into surfing.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Team le 21 mai 2024
First of all thank you for choosing us! Your opinion it’s really important for us. While surfing is a big part of what we offer, we also have plenty of activities for those who prefer not to surf, such as yoga classes, relaxing by the pool, enjoying our delicious cuisine, and exploring the local area. If you decide to return for a relaxing beachside getaway or want to start surfing, we'd love to welcome you back!

10/10 Excellent

Claudia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

10/10 Excellent

Donatella

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property. Well located. High end service. Excellent!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buen servicio y agradable estancia
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Carlos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service, beautiful waves, Amazing People at the front desk
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk Team le 17 oct. 2023
Dear Carlos,Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience at Puro Surf Hotel & Performance Academy.Providing exceptional customer service is our top priority, and we are glad to hear that our team at the front desk made a positive impression on you. We pride ourselves on creating a welcoming and friendly atmosphere for our guests.It's fantastic to hear that you enjoyed the beautiful waves during your stay. El Salvador is truly a surfer's paradise, and we're delighted that you had the opportunity to experience it firsthand.We appreciate your kind words and your support. It would be our pleasure to welcome you back to Puro Surf Hotel in the future for another amazing stay.Thank you again for your feedback!

6/10 Satisfaisant

Nancy

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Only for relaxing
The place is a bit overpriced for its functionality. One must make appointments for any gym time, skating time, yoga etc. The food was decent. I would not eat here if I were not staying here. The service was slow. I had to walk up from the pool area several times for drinks. It’s very far from anything touristic to do. So if you want to relax by the waves and have a quiet week then I recommend it.
Séjour de 2 nuits en septembre 2023
Réponse de Front Desk Team le 17 oct. 2023
Dear guest,Thank you for taking the time to share your feedback with us. We appreciate your honesty and constructive criticism as it helps us continuously improve our services.We apologize if you found our pricing to be higher than expected. We strive to offer our guests a unique and memorable experience, which includes access to our facilities such as the gym, skating area, and yoga classes. In order to ensure the availability and smooth operations for these activities, we do ask our guests to make appointments. We understand that this may not have been convenient for you, and we will take your feedback into consideration to improve our scheduling process.We are glad to hear that you found our food to be decent. As for the service, we sincerely apologize for the slow service you experienced during your stay. Your comments have been passed on to our team, and we will use this as an opportunity to address any areas where improvements need to be made to provide a more efficient and prompt service to our guests.Regarding the location, we understand that our hotel may be further away from some tourist attractions. We pride ourselves on offering a serene and tranquil environment where guests can relax by the waves. However, we appreciate your feedback and will make sure to provide more information to our guests about nearby touristic activities, enabling them to make informed decisions during their stay.Once again, thank you for sharing your thoughts with us. We value your feedback and will take it into consideration as we continue to enhance our offerings and services. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional Puro Surf experience.

10/10 Excellent

Ronaldo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Axel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked everything, actually we all liked everything! Loved it
Séjour de 1 nuit en mai 2023

10/10 Excellent

renata

Séjour de 1 nuit en avril 2023

10/10 Excellent

Carlos de

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2023

8/10 Bien

Jinny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lindo hotel y habitaciones. Limpio. Solo la comida para los precios overprice. No tiene sazón la comida.

10/10 Excellent

Kym

Séjour de 3 nuits en mars 2023

8/10 Bien

Stephen

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
This hotel is situated on a beautiful beach cove and is perfect for surfing (5-20 ft. waves). I am not a strong surfer or swimmer, but had a lot of fun riding the wakes from the waves to the shore. The beach is about 250 yards, so not huge, but is a short walk to other beaches. Front desk staff was totally useless, but restaurant staff was great. Hotel did not provide any information about activities, cleaning, what is nearby; so do your research. Breakfast was good. Other restaurant food, nothing to write home about. Long story short, good accommodations on a beautiful beach, but given lack of help from staff, not sure I would stay there again given other nearby options.
Séjour de 3 nuits en janvier 2023

10/10 Excellent

Amber R

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great overall. Two things that need change is 1. Check in: tall skinny lady is not very friendly at check in has a lack of communication seems she’s bothered when asked questions which I don’t understand why if that is her job. 2. Waiters were nice very respectful and all but would take a long time to come check to see if anything else was needed I would to keep looking for my waiter when I needed any condiments or a refill.
Séjour de 1 nuit en janvier 2023

8/10 Bien

Manuel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay, very quiet. Perfect to chill
Réponse de Front Desk Team le 19 déc. 2022
Dear Manuel,Thank you for choosing Puro Surf Hotel. We are glad to hear that you had a great time with us and that you enjoyed this little piece of paradise! We hope to have you as our guest soon.Best regards

10/10 Excellent

Daniela Regina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El area de piscina, la playa, habitación muy amplia.
Séjour de 1 nuit en octobre 2022
Réponse de Front Desk Team le 19 déc. 2022
Querida Daniela,Primero que nada, agradecerte por habernos elegido. Nos alegra saber que hayas disfrutado tu estadía con nosotros. Estas mas que invitada a regresar cuando quieras!

6/10 Satisfaisant

Kelly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2022

6/10 Satisfaisant

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Not for a family trip
This hotel is definitely overrated and I don’t recommend it. If you have a couple get away or family time, this is not the property for your trip, is ideal for people traveling for surfing. Unfortunately our AC did not work, tried to call front desk and our phone was not working(never worked while our entire stay) went to front desk and was closed, went to restaurant and their staff was very kind and try to help us in the best of their ability, called maintenance personnel to get some help, by now was late at night and all I wanted to do was rest, after couple hours AC was fixed but then was not cooling and turning off every 30min. The staff is friendly, restaurant is very good, however you can find different properties in the area that would be half price.
Séjour de 1 nuit en août 2022

10/10 Excellent

jimmy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful ressort clean and modern rooms Beach a bit rocky depending on the season
Séjour de 1 nuit en septembre 2021
Réponse de Front Desk Team le 13 mai 2022
Hello Jimmy Thank you so much for choosing us as your home in the beautiful El Zonte beach. We are glad to hear that you had a great experience with us and we really hope to have you as our guest in the near future! Best regards,

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en janvier 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2021

10/10 Excellent

Jo-Anne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Séjour de 2 nuits en novembre 2021

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de Front Desk Team le 1 déc. 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Fidel Angel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy bonito y la comida es rica.
Séjour de 1 nuit en novembre 2021
Réponse de Puro Surf Team le 13 nov. 2021
Hola fidel Angel! Muchas gracias por tomarte el tiempo de dejar tu opinión y por tu preferencia! Nos alegra que hayas disfrutado de tu estadía. Esperamos volver a verlo pronto!

10/10 Excellent

Brian

Séjour de 7 nuits en octobre 2021

10/10 Excellent

Rolando

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente espacio muy privado para disfrutar de un merecido descanso
Séjour de 1 nuit en octobre 2021
Réponse de Front Desk Team le 13 oct. 2021
Hola Rolando! Un gusto tenerte en casa! Agradecemos tu preferencia y te esperamos de nuevo pronto!

10/10 Excellent

Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buena experiencia
Un lugar muy bonito y la atencion del staff fue muy cordial.
Séjour de 1 nuit en septembre 2021
Réponse de Front Desk Team le 26 sept. 2021
Hola Francisco! Muchas gracias por tomarte el tiempo de dejar tu opinión y por tu preferencia! Nos alegra que hayas disfrutado de tu estadía. Esperamos volver a verlo pronto!

10/10 Excellent

Ivonne Denisse

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place. Beautiful views and very friendly service.
Séjour de 1 nuit en septembre 2021
Réponse de Front Desk Team le 19 sept. 2021
Hello Ivonne! First of all thank you for choosing us! Your opinion it´s really important for us. We are happy to hear you enjoy our stay with us. Hope you can visit again soon! Best regards.

10/10 Excellent

Lesslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Front Desk Team le 13 oct. 2021
Thanks for the review! Hope to have you back soon!

4/10 Médiocre

Oscar

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is poorly maintained. The chairs by the pool are in desperate need of repairs and some need to be replaced. There are many slippery areas; an accident waiting to happen. The access to the beach wooden path is in terrible shape. This place is way overrated.
Séjour de 1 nuit en septembre 2021

10/10 Excellent

Miguel

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent all around
Séjour de 2 nuits en septembre 2021
Réponse de Front Desk Team le 14 sept. 2021
Hello Miguel! Thank you for choosing us! Your important is really important for us. You are alway welcome in this little piece of paradise. Best regards

10/10 Excellent

Rosemary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Incredible room, view, pool, food and staff.
Séjour de 4 nuits en septembre 2021
Réponse de Front Desk Team le 14 sept. 2021
Hello Rosemary! First of all thank you for choosing us! Your opinion is really importat for us. We are happy to know that you enjoy your saty with us. Hope you come back soon!

10/10 Excellent

julio a

Séjour de 3 nuits en septembre 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pure delight - stunning hotel
Amazing hotel and service. Loved the surf lessons, delightful breakfasts and design throughout. Fall asleep to the sound of the Pacific waves. Staff are super friendly, available by Whatsapp and have top recommendations, including local pupusa shacks.
Séjour de 2 nuits en septembre 2021
Réponse de Front Desk Team le 11 sept. 2021
Hello Gotuahm! First of all thank you for choosing us! Your opinion it´s really important for us. It was our pleasure to have you in our hotel and we are happy to hear you enjoy your stay with us. Hope you can visit again soon! Best regards.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Solo Surfer
Great location, in front of one good wave spot (Zonte). Rooms are modern and functional, although missing some space for hanging clothes. Bit disappointed with their additional services. For example, the equipment in the academy is quite limited and often old/rusty. Also, if you are not in an all-inclusive surf package, extras are very expensive (e.g., USD 60 for a half-day surf guiding in a group or USD 40 for a ~25-min return taxi trip). Nevertheless, the service is great across reception, restaurant, pool, and cleaning staff; only surf guides could be friendlier (I guess they are once you pay for surf guiding?). Food is very good but on the expensive side for El Salvador (basically US prices). In short, happy with my stay there, not the best price/quality ratio, better suited for couples or small groups.
Séjour de 4 nuits en août 2021

10/10 Excellent

ROBERTO

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2021
Réponse de Front Desk Team le 9 août 2021
Hola Roberto! Muchas gracias por elegirnos y por tomarte el tiempo de darnos esta valiosa puntuación. Esperamos volver a verte pronto!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Hotel is nice, the pool and are great. We had an issue with our room, the ac wasn’t working. We checked in a later in the day and weren’t in the room until late at night, when we got back and realized the room wasn’t cold (we had two rooms reserved next to each other and could significantly tell the difference) we called the front desk at this point it was almost midnight. The front desk said they would see if they could send someone to fix it. At 1am they called back and said the only option was for us to move to another room (at 1am), never at one point int that conversation did they mention it would only be us moving and not our stuff so there was poor communication with the night stuff as I noted it was 1am and I wasn’t going to pack all my stuff up and move in the middle of the night especially with my family being in the room next door. At checkout I brought this up with the staff and they were so rude and quick to say they offered me a room and that no discount would be given. I would have given this place a 5 out of 5 but the staff and ac situation really ruined the trip giving the hotel a 3 out of 5.
Séjour de 1 nuit en juillet 2021
Réponse de Rodrigo Larios - Gerente General le 11 août 2021
Dear guest, Thank you for your feedback. You are right! We could have handle this situation much better and easier for you. We would like to contact you directly in order to learn more about your case and see if there is anything we can do to solve this situation for any future visits.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Amazing !
Great staff beautiful views and the food was so so amazing fresh fish and ceviche was so delicious !!
Séjour de 1 nuit en juillet 2021
Réponse de Front Desk Team le 25 juil. 2021
Hello! First of all thank you for choosing us! Your opinion it´s really important for us. We are happy to hear you enjoy our stay with us. You are always welcome, this is you home! Best regards.

10/10 Excellent

ANNA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy buena experiencia, nos gusto mucho por su limpieza, servicio y atención. La comida expectacular
Séjour de 1 nuit en juillet 2021
Réponse de Front Desk Team le 23 juil. 2021
Hola Anna, muchas gracias por tomare el tiempo de escribir un review acerca de tu estadía con nosotros. Nos alegra saber que pudimos hacer de tus vacaciones una estadía placentera. Recuerda que Puro Surf siempre sera tu casa y puedes volver cuando gustes!

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cute hotel, nice pool, friendly staff, breakfast included, over-all a great stay for a long weekend.
Séjour de 3 nuits en juillet 2021
Réponse de Front Desk Team le 20 juil. 2021
Hello! First of all thank you for choosing us! Your opinion it´s really important for us. We are happy to hear you enjoy our stay with us. You are always welcome, this is you home! Best regards.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing
Séjour de 1 nuit en juin 2021
Réponse de Front Desk Team le 29 juin 2021
We are really happy to hear you enjoy your stay with us. We work as hard as we can to make you have a great experience in Puro Surf. You are always welcome to come back! Best regards

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Una de las mejore opciones de hotel de playa en El Salvador,el servicio de restaurante y la comida súper excelente!!!
Séjour de 1 nuit en juin 2021
Réponse de Front Desk Team le 27 juin 2021
Estimado huésped, Tu opinión es muy importante para nosotros y el saber que la pasaste bien con nosotros nos llena de orgullo. Esperamos verte pronto! Saludos

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is wonderful.
Séjour de 3 nuits en juin 2021
Réponse de Front Desk Team le 27 juin 2021
Thank you so much for your commets! We are happy to know you enjoy you time with us! Hope to see you soon!

10/10 Excellent

MARIA ISELIE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maravillosa estadía
Excelente visita, la comida deliciosa, excelente atención y un lugar paradisiaco para descansar en silencio!!!
Séjour de 1 nuit en janvier 2021
Réponse de Front Desk Team le 25 mai 2021
Hola Maria, Muchas gracias por tu comentario, Nos llena de alegría y de orgullo saber que pudimos hacer de tus vacaciones un tiempo memorable. Esperamos poderte servir en un futuro cercano Saludos cordiales

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El hotel muy limpio, el restaurante muy bonito y la comida muy variada y buena.
Séjour de 2 nuits en mai 2021
Réponse de Front Desk Team le 25 mai 2021
Muchas gracias por tu comentario, Saber acerca de la satisfacción de nuestros huéspedes nos hace muy felices. Esperamos poderte servir en un futuro cercano. Saludos cordiales

10/10 Excellent

Ryan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful grounds. Friendly staff. Amazing surf lessons -
Séjour de 1 nuit en mai 2021
Réponse de Front Desk Team le 25 mai 2021
Dear Ryan, thank you for taking the time to write a review about your recent stay with us! We are stoked to hear that you had a great time! Best regards