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Avis sur Castle Inn & Suites By OYO Chickasha

2.5 out of 5
Castle Inn & Suites By OYO Chickasha
2901 S 4th St, Chickasha, OK

Avis

5,0
Note des voyageurs de 10 (Excellent), d’après 11 avis sur 129." "
Note des voyageurs de 8 (Bien), d’après 17 avis sur 129." "
Note des voyageurs de 6 (Satisfaisant), d’après 29 avis sur 129." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 129." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 129." "

5,0/10

Propreté

5,8/10

Personnel et service

4,6/10

Équipements

4,2/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

2/10 Horrible

Rick

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deemed the room terribly dirty and unsafe conditions, was not what I paid for so just left the key in the room and left.
Séjour de 1 nuit en février 2024

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Dereck

Séjour de 1 nuit en août 2023
Réponse de Ike le 7 août 2023
Thank you for your review.

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cheap doesn't always equal bargain
Possibly the most run down hotel I have stayed in, and I've worked all over Latin America and Russia....so that says a lot. Room was "clean" but smelled of weed, old beer and other fluids as well as relatively freshly repaired holes in the drywall, looked like a hell of a time. Other patrons looks to be living there, or out of their vehicles, or both.... Yes it's cheap, yes its old....splurge on an additional 20 or 40 bucks and stay elsewhere in Chickasha
Séjour de 2 nuits en octobre 2022
Réponse de Zach le 7 oct. 2022
We take pride in our rooms and our hospitality, so we’re extremely saddened to see this review. Can you please contact us directly so we can confirm your stay and make it right? We have unfortunately seen a slew of fake reviews come in, and so we would like to confirm your stay so we can address this appropriately.

4/10 Médiocre

Jim

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Needs maintenance. Needs to be modernized and up graded. Management was nice and concerned about toom and stay but maintenance definitely needed
Séjour de 2 nuits en juillet 2022
Réponse de andrea le 2 août 2022
thank you for your feedback. We are currently upgrading the property. We hope you will come stay another time and see the improvements

8/10 Bien

Laurie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome experience
Everyone was very nice & it was an excellent start for the price. We’ll def stay here again when in town.
Séjour de 1 nuit en juin 2022
Réponse de andrea le 14 juin 2022
We are so happy you enjoyed your stay.

4/10 Médiocre

Richard

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Find another place
No heat, wind whistled through the door, mattresses were old, dirty, and worn out. Never again…rather sleep under a wagon on a saddle blanket.
Séjour de 2 nuits en mars 2022
Réponse de andrea le 22 mars 2022
We apologize for your experience. We are in the process of remolding and taking care of all issues. We would like for you to come stay again and experience a better stay.

4/10 Médiocre

jenny

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2021
Réponse de andrea le 27 oct. 2021
we do apologize that your stay was not to your expectations. We are currently updating property and do hope you come stay with us again to see our updates. Thank you

2/10 Horrible

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was a pit rented a room with a king size bed it got a room with 3 double beds. one one was safe to sleep in the door keys did not work our card was run before we arrived 10 minutes after arriving we told them we were leaving an want a refund was not given it I have picture of our dirty unsafe room would love to share .Also while in our room a man with a key to our door came walking in Saty away from this place not clean or safe
Séjour de 5 nuits en juin 2021
Réponse de Andy le 3 juil. 2021
We would like to apologize for the inconvenience caused. We are in the process of upgrading our property. Hopefully when you stay next time with us, you will have a better experience. We shall give you a 20% Discount on your next stay with us. Once again Sorry.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I didnt like it overall, it was expensive and nasty
Séjour de 1 nuit en juin 2021
Réponse de Andy le 28 juin 2021
we apologize for your stay. We are currently updating our property and we hope you will come back in the future.

2/10 Horrible

Russell

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
This is notba probably rated hotel. There not even a lobby to check in. This should be a very low low rated hitel should not coat any where close to$85 a night. Not safe to stay with little ones. I could see outside with the door locked.
Séjour de 3 nuits en juin 2021
Réponse de Zach le 20 juin 2021
Hi Russell, we’re sorry to hear about your stay. However, we’re unsure about how to interpret your feedback as we do have a full service lobby at the hotel. If you had any other issues during your stay, please reach out to our management staff directly, and we would love to address this to make for a more pleasant stay fir our guests.

2/10 Horrible

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pulled up to it and was a mess broken down vehicles drug deal going on guy with gun on hip in parking lot drove right out of there was not going to stay at a crack den every door looked as if it had been kicked in at least once
Séjour de 2 nuits en mars 2021
Réponse de Zach le 8 mars 2021
Hi there, we’re so sorry for your experience. We take safety of our guests as paramount, and we recommend guests to call 911 followed by our front desk staff in case of emergencies. Please reach out to our main office directly if this issue wasn’t addressed sufficiently and we’ll incorporate this in future staff emergency response training.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
crack head hotel
it was horrible dirty sheets and comforter crack heads fighting all nite long no sleep
Séjour de 5 nuits en décembre 2020
Réponse de Joe le 8 déc. 2020
We're so sorry you didn't have a pleasant experience with us. Did you contact the front desk staff to update your bedding or move you to a different room? If you did and these concerns weren't resolved, please reach out to us directly and we'll make it up to you. Again, we apologize for your poor experience and hope to host you again and improve your experience with us!

8/10 Bien

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2020
Réponse de Andy le 24 nov. 2020
Thank You Eric for your feedback. We always look forward to your stays with us.

8/10 Bien

Eric

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2020
Réponse de Andy le 10 nov. 2020
Thank you for your Review. Please stay at our Hotels at Chickasha or Anadarko or Lawton Oklahoma when you are in these areas. Appreciate.

8/10 Bien

Eric

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2020
Réponse de Andy le 2 nov. 2020
Thank you for your Feedback. We are in the Process of Remodeling our Rooms. Hope you will be Happier with our Remodeled Rooms you stay in next time.

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en septembre 2020
Réponse de Andy le 19 sept. 2020
Thank you for your Feedback. We are in the Process of Re-Modelling. Hope you will give us 4 out of 5 on your next Visit.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Not what I was expecting
The pictures didn't make the actual hotel. The room was rather run down. House keeping only came once during our 3 night stay. The tv did not work. But at least it was clean.
Séjour de 3 nuits en septembre 2020
Réponse de Andy le 8 sept. 2020
Thank you for your Feedback. We are in the Process of Remodeling. We shall take up this matter with Housekeeping Department. We feel very Sorry for the inconvenience..

2/10 Horrible

Andrea

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again!
Pictures are a far cry from reality! Baseboards coming off. Was supposed to be a king suite, not even sure we had a queen. Other people food left in refidgerator. Popcorn kernals scattered on floor. Half used lotion bottles left in bathroom. Adult sent Young daughter to window for me to check in. Nobody would come to window for me to check out. Not comforting when 2 cop cars are sitting outside your room.
Séjour de 1 nuit en juillet 2020
Réponse de Andy le 21 juil. 2020
We feel very Sorry for the inconvenience caused, at our Hotel during your recent stay. We have informed the Housekeeping & Front Desk Supervisor about your Concerns & shall address the same. Thank you for your Feedback.

4/10 Médiocre

Brian

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not as adversed
The hotel was not as it was portrayed to be. Pictures did not match what the rooms actually were like.
Séjour de 1 nuit en mars 2020

8/10 Bien

Rodney

Séjour de 1 nuit en décembre 2019

2/10 Horrible

Harlan

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No one at desk, desk was a little hole in a wall. Not cold water in sink. Was very dirt outside and around property. Carpet in room was torn in spots. Towels were paper thin. Am handicapped and asked for first floor room, got a second floor room up steep steps. People in parking lot were working on cars and trucks, looked like a repair shop. Would not recommend this even if the price was $1.00
Séjour de 1 nuit en décembre 2019
Réponse de Guest Relations le 11 déc. 2019
Dear Harlan, Comments from our guests are always welcome, as we consider all feedback an opportunity to improve. We apologize that your experience did not live up to your expectations. Your insights have been forwarded to our housekeeping and maintenance teams so they can develop a swift solution for the benefit of future guests. Given the opportunity, we'd appreciate another chance to provide you with the relaxing stay you expected.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The old bromide ...."One usually gets ... what they pay for."... comes to mind ... for this property.
Séjour de 1 nuit en décembre 2019
Réponse de Zach le 14 déc. 2019
Hi there, thank you again for taking the time to leave us feedback. We strive do provide our guests with a quality stay at a reasonable price, and we're sorry we weren't able to meet your expectations. We would love to hear from you and get more detailed feedback so we can continue to improve the experience we provide our guests. Please feel free to get in touch with us and we'll do our best to make any necessary improvements to the experience and make it right by you.

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en novembre 2019
Réponse de Zach le 14 déc. 2019
Hi there, thank you so much for taking the time to leave feedback. We would love to hear from you about what specific parts of the experience could be improved upon. Please feel free to reach out to us below or directly with any questions or feedback.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de Zach le 5 nov. 2019
Hi there, thank you for taking the time to share your feedback with us. Please let us know if there is any other specific feedback you'd like to share to help us continue to improve the experience we provide for our guests. Thank you!

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Low class. Not clean. Too much noise. Gang looking people hanging around seemed unsafe
Séjour de 3 nuits en octobre 2019
Réponse de Zach le 21 oct. 2019
Hi there, we're so sorry to hear you didn't have a pleasant stay with us. Our staff is always on hand to correct any issues as they arise, and we encourage guests to reach out during their stay so we can help you. Please reach out to us directly if you would like to share more detailed feedback about your experience, and we hope you give us a chance to improve your perception.

2/10 Horrible

DJ

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
AVOID
it the worst hotel in town ... avoid at all cost
Séjour de 2 nuits en juin 2019
Réponse de Guest Relations le 16 sept. 2019
We appreciate you sharing your thoughts on your recent visit. We take guest feedback seriously, so if there was anything in particular that you did not like about your stay, we would love to know so that we can improve upon it. Please feel free to contact us directly at your convenience. If you come across our property on your future travels, we hope you give us a chance to improve your perception. Thank you for your time and see you soon.

6/10 Satisfaisant

Gary

Séjour de 4 nuits en août 2019

8/10 Bien

linda

Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en juin 2019
Réponse de Zach le 16 sept. 2019
Hi Linda, thank you for leaving us such a positive review! We are so glad you had a pleasant stay, and we look forward to hosting you the next time you are in town!

8/10 Bien

Amanda

Les points forts : Personnel et service et confort de la chambre
Séjour de 3 nuits en juin 2019
Réponse de Zach le 9 juil. 2019
Hi Amanda, thank you so much for leaving us a positive review! We're so glad you had a pleasant stay, and we hope to host you again soon!

4/10 Médiocre

Adrienne

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2019
Réponse de Zach le 25 juin 2019
Hi there, thank you for taking the time to leave us a review. We'd love to understand what you loved about your stay, and where your experience could be improved. Please give us a call directly, and we look forward to your feedback and hosting you back in the near future.

2/10 Horrible

Kaycee

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de Zach le 21 juin 2019
Hi Kaycee, thank you very much for your candid review of your recent stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere, and I apologize that your stay didn't live upto expectations. Please give us a call directly and give us a chance to make this right for you, and we hope to turn your experience around the next time you visit us. Thank you.

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en juin 2019
Réponse de Zach le 21 juin 2019
Hi there, thank you for taking the time to leave us a review. Thank you for your positive feedback regarding the room cleanliness, and we apologize with regards to the swimming pool and door issue. We're in the process of opening up the swimming pool (we unfortunately had some issues which led to a delay in opening back up), and I've asked our maintenance staff to review and fix the issue with the door. We hope you had a great trip to Chickasha, and it would be such a pleasure to personally welcome you back in the near future!

2/10 Horrible

Krystal

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NEVER again!!!
The pictures listed for this motel are not at all accurate. This place is filthy smells of cigarette smoke. I felt unsafe and dirty!!
Séjour de 4 nuits en mai 2019
Réponse de General Manager le 4 juin 2019
Dear Krystal, All guest comments are appreciated, as we take every concern to heart. We sincerely apologize for the unexpected odor you encountered during your visit. Our staff is always on hand to correct any issues as they arise, and we encourage guests to reach out during their stay so we can help you. We know we can do better to provide you with a comfortable, relaxing experience, and we are eager to earn a second chance from you to do so.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en mai 2019
Réponse de Zach le 21 juin 2019
Hi there, thank you for taking the time to leave us a review. We'd love to understand what you loved about your stay, and where your experience could be improved. Please give us a call directly, and we look forward to your feedback and hosting you back in the near future.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Needs to be cleaned up!
The pool was not filled and the water that was in the pool was dirty like the picture on the advertisement on the web site. The room was dirty and furniture was dirty. I will not stay there again.
Séjour de 2 nuits en mai 2019
Réponse de Guest Relations le 18 mai 2019
Thank you for the feedback. We are sorry for the unexceptional cleanliness delivered to you as this is not typical of what we normally provide. Our pool is undergoing maintenance and we hope that you will give us another chance in the future as we improve upon your concerns. We know we can deliver you an excellent stay and we hope you will come back and see us the next time you are in town. Take care.

4/10 Médiocre

geri

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Probably won’t stay here again
The bed was comfortable & the water was hot. Very roomy, but there was trash under the beds, cigarette burns in the comforters & curtains. This could be a great place it just needs some upkeep. Front desk was very friendly & helpful.
Séjour de 2 nuits en mai 2019
Réponse de Guest Relations le 18 mai 2019
Dear Geri, While we're delighted to hear that our cozy beds helped you rest well, we sincerely apologize for the lapse in housekeeping you experienced. As you mentioned our friendly team is always here to help, and in the future, we ask that you notify them of any concerns so that we can find a solution for you and ensure your comfort. The next time your travels bring you to town, consider us again. We'd love to impress you.

2/10 Horrible

Leonel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ugly experience
Hotel is dirty, bad Customer service, to expensive for what you expect. Don't have any kind of breakfast. Just coffee and that was all
Séjour de 1 nuit en avril 2019
Réponse de General Manager le 2 mai 2019
Dear Leonel, Guest feedback is the best way for us to understand how we can improve, so thank you for sharing with us. Please accept our apologies for the concerns you've raised: we appreciate you highlighting these areas of improvement for us, and rest assured our staff will work to build on our accommodations. It would be a pleasure to host you again to provide you with a more comfortable, relaxing experience.

4/10 Médiocre

DeanaandTyrel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again
The location was convenient in location to the ball fields. I know and understand that we didn't check in until 1230 or so in the morning and I woke up the people that lived there, but was expecting a night attendant. The room, did not look like any of the rooms on this site, dont know if it was going to be remodeled or what, but not what we were expecting. It was two rooms put together only one side had a a/c/heater, so we put our children on that side. There was a couple going up and down the outside stairs and definitely having an argument at the top of their lungs, until 330-4 am. The people above us sounded like they were having a brawl, suspect it was the couple that was outside my husband and my window. On the way home, our daughter started to complain of her arm itching, we looked at it and she had been bitten up and down her arm and they look like bed bug bites. She had nothing on her arm before she went to sleep. All in all one of our worst experiences in a motel and not worth the price we paid. This is one hotel we will never return to during a tourney weekend.
Séjour de 1 nuit en avril 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and greatly priced compared to similar places in the Ft Sill area
Séjour de 5 nuits en mars 2019

6/10 Satisfaisant

james

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Rude awakenings
I was woke up with the front desk knocking, then opening the door at 8am to tell me check out was at 11am. Went back to sleep for a bit to wake up to housekeeping opening the door again at 915am. Luckily the chain was latched! Beds were comfy but that’s it. The hotels needs updates and work on not barging into rooms.
Séjour de 1 nuit en mars 2019

6/10 Satisfaisant

Joshua

Les points forts : Propreté, personnel et service, confort de la chambre
For the price it was good. This America's best value inn wa better than the last one.
Séjour de 1 nuit en février 2019

4/10 Médiocre

Voyageur vérifié

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Continental breakfast was a joke , coffee packet of oatmeal and cold cereal in what looked like a storage room. Room was severely outdated paint chipping around the doors old dinosaur tvs flat pillows
Séjour de 1 nuit en février 2019

2/10 Horrible

Elizabeth

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
DO NOT STAY HERE
We had to go buy bedding and pillows from Walmart. We used them without washing them first risking whatever chemicals and yuck they’d come in contact with rather than use the sheets that hadn’t been changed between guests. The single pillow provided smelled like vomit and urine. There was a used q-tip on the floor. Roaches in the room. We literally said,”it’s only for one night.” at least a dozen times. Ugh! I get chills just thinking about it.
Séjour de 1 nuit en février 2019

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The pictures were not the same as the room. Bed almost falling in the middle your feet were higher than your head. Very uncomfortable
Séjour de 2 nuits en février 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Hotel was a bit run down, bedding was not all there and what was there was dirty. Fridge leaked, no continental breakfast. It was barely ok.
Séjour de 1 nuit en février 2019

6/10 Satisfaisant

Voyageur vérifié

It okay, it was a last minute reservation. The room has 2 doors, 1 at each end. 2 different beds. 2 different TVs.
Séjour de 1 nuit en décembre 2018

2/10 Horrible

Laura

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible place to stay!
It was the worst place I've ever stayed. Some sort of white, smeared stain on the curtain & ottoman, spilled and dried liquid on nightstand, both chairs were visibly stained/dirty, stained carpets, horrible bathtub, 2nd door to Suite didn't have a lock but had a mini fridge with microwave (that didn't work) in front of it, the second lock (slide lock) had no head to slide in lock and 2 cops showed up at room next door. However, the bed/sheets were clean.
Séjour de 1 nuit en décembre 2018

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Americas Best Bed Bug Motel
Americas Best Value in Chickasha Oklahoma should be called Americas best "Bed Bug Motel", Dirty , stained carpets, peeling tile torn and soiled towels & sheets. cigarette burns filthy! ! The worse part is that there were bed bugs and my traveling companion was the victim of over twenty Bed Bug Bites!!! Stay away from this Motel !!! It is terrible and should be shut down by the Health Department !!
Séjour de 3 nuits en juin 2018

2/10 Horrible

DJ

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not ever again
unkept .. need lots of repairs .. tub didn't drain well but did fix it... people who rented 2 nights were checking out after 1.... both days woman in hallway screaming at kids by pool ... floors bounced when some one walked by outside... AC was cold ... kinda yucky
Séjour de 2 nuits en juin 2018