- Les points forts : Personnel et service, équipements, infrastructures et conditions de l’établissement
I had high hope about this hotel but I left disappointed. The people working there are pleasant and welcoming, the hotel's location is great and close to public transportation, the hotel looks decent (elevators and room windows could be cleaner). But the real big fail is that there were bedbugs in our room that left me anxious and disturbed. I had a 6 nights stay but by the 2nd night, I found a BEDBUG on my pillow. My son was complaining about his skin itching and I saw the bites but I didn't understand what was going on until I saw the bedbug around 6am. I called them and they offered to move us to an other room which i accepted because I had no other choice really (they also offered 1 night refund out of 6 nights which was still nice to do). we ended up moving to an other room but I was all stressed out for the rest of my stay because of the fear of going home and contaminating my house with bedbugs, I also lost some stuff while moving, I left things in the previous and the person who did the cleaning didn't have the decency to return them to me. I had to spend money and send my fur coats for professional cleaning and sent my luggages directly to my laundry room for washing when I got home. Overall, I am surely not going back there just because of all the stress me and my child had to go through. I still would give this place a 7/10 because of how pleasant the staff was and it's location.