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Avis sur The Champagne Lodge & Luxury Suites

3.5 out of 5
The Champagne Lodge & Luxury Suites
16 W 621 S. Frontage Rd, Willowbrook, IL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 602 avis sur 1009." "
Note des voyageurs de 8 (Bien), d’après 198 avis sur 1009." "
Note des voyageurs de 6 (Satisfaisant), d’après 84 avis sur 1009." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 1009." "
Note des voyageurs de 2 (Horrible), d’après 83 avis sur 1009." "

8,6/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Doysha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff very quiet and peaceful
Séjour de 1 nuit en mai 2024
Réponse de the cl le 27 mai 2024
Hi Doysha,We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Georgia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place
Séjour de 1 nuit en avril 2024
Réponse de The CL le 27 mai 2024
Thank you very much for your review!

10/10 Excellent

Jay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mai 2024
Réponse de The CL le 26 mai 2024
Hi Jay,We are so glad you enjoyed your stay with us. We hope to see you again soon.

2/10 Horrible

Luis

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
dirty
Séjour de 1 nuit en mai 2024
Réponse de Ron le 27 mai 2024
Really? Are you serious?

10/10 Excellent

Destiny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice front desk lady 😊
Séjour de 1 nuit en mai 2024
Réponse de The CL le 25 mai 2024
Thank you !!!

10/10 Excellent

Teresa

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 4 nuits en mai 2024
Réponse de jasmine le 25 mai 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Angel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing time staying here staff was super nice & welcoming definitely will be back!
Séjour de 1 nuit en mai 2024
Réponse de The CL le 23 mai 2024
Thank you Angel for the positive review! We hope to see you again soon!

10/10 Excellent

Shawn

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de The CL le 23 mai 2024
Thank you so much for your review and we hope to see you again!

10/10 Excellent

Monroe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a wonderful experience
Séjour de 1 nuit en mai 2024
Réponse de Ron le 21 mai 2024
Thank you for your great review and we hope to see you again!

10/10 Excellent

Frida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
it was cute
Séjour de 1 nuit en mai 2024
Réponse de the cl le 20 mai 2024
Hi Frida,We are so glad you enjoyed your stay with us. We hope to see you again soon.

2/10 Horrible

Andrew

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Ron le 21 mai 2024
You received a FREE upgrade and stayed for 2 nights and you didn't say a thing. Thanks for nothing!

6/10 Satisfaisant

Ruquaiya

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room was not really up to its standards, and definitely not worth how much I paid.
Séjour de 2 nuits en mai 2024
Réponse de Ron le 21 mai 2024
Let's be honest - it was not that bad for you! We saw how much fun you had during your stay.

10/10 Excellent

Jerry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean very nice environment and nice people
Séjour de 2 nuits en mai 2024
Réponse de The CL le 19 mai 2024
Thank you so much , we will see you soon!! :}

10/10 Excellent

Omar

Séjour de 1 nuit en mai 2024
Réponse de The CL le 19 mai 2024
Thank you Omar for the review! We are thrilled to hear you enjoyed your stay. We look forward to seeing you again.

8/10 Bien

Zaihrit

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de The CL le 19 mai 2024
Thank you for the review.We are happy to have you back any time!

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, équipements
Awesome room, great price, had an amazing stay
Séjour de 2 nuits en mai 2024
Réponse de The CL le 17 mai 2024
Thank you so much for your review. We hope to see you once again!

10/10 Excellent

Graciela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quite and everything was clean very relaxing
Séjour de 1 nuit en mai 2024
Réponse de Ron le 15 mai 2024
Thank you so much for your review!

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had the best experience at the property
Séjour de 1 nuit en mai 2024
Réponse de The Champagne Lodge le 13 mai 2024
We are so happy you had a great experience at our property. Come back anytime we would love to have you.

10/10 Excellent

Oliver

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly services
Séjour de 1 nuit en mai 2024
Réponse de The CL le 12 mai 2024
Thank you Oliver for the positive review! Hope to see you in the future!

10/10 Excellent

Lawanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They welcome you with a smile,very pleasant.
Séjour de 1 nuit en mai 2024
Réponse de The CL le 12 mai 2024
Thank you Lawanda for the review. We will let the front desk know your kind words. Hope to see you again soon!

10/10 Excellent

latonya

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The CL le 12 mai 2024
T hank you!!

10/10 Excellent

Suzanne

Séjour de 1 nuit en mai 2024
Réponse de The CL le 11 mai 2024
Thank you Suzanne for the positive review! Hope to see you again soon!

10/10 Excellent

Norman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hot tub jacuzzi or mini swimming pool in all the rooms.
Séjour de 2 nuits en mai 2024
Réponse de THE CL le 10 mai 2024
Thank you!!

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful
Séjour de 1 nuit en avril 2024
Réponse de The CL le 9 mai 2024
Thank you !!

8/10 Bien

Melanee

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A little small. And doesn’t state that there will be a security deposit on Expedia.
Séjour de 2 nuits en mai 2024
Réponse de The CL le 8 mai 2024
Thank you Melanee for the review. Upon review of the Expedia website it appears in the You need to know section and rules and regulations. Sorry for the confusion this may of caused you at check-in. We look forward to seeing you again soon!

10/10 Excellent

Michael

Les points forts : Propreté et personnel et service
Nice
Réponse de The CL le 8 mai 2024
Thank you for the reivew and we hope to see you once again!

10/10 Excellent

Tiffany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved how quiet it was. the room was very cozy cou1111
Séjour de 1 nuit en avril 2024
Réponse de The CL le 6 mai 2024
Hi Tiffany,Thank you for the kind words.We are happy to have you back any time.Thanks,

2/10 Horrible

Larry

Les points forts : Propreté
Les points faibles : Équipements
Light over the bed did not work and visible broken. Continental breakfast consisted of Hostess products and coffee/tea
Séjour de 1 nuit en mai 2024
Réponse de Ron le 6 mai 2024
Larry, please - you were a rude guest before you even arrived at our hotel and continued while staying here. Second, you received a free upgrade suite with a much larger jacuzzi. So, say Thank you and don't complain.Third, the light above the bed in your suite worked just fine. It has a dimmer, and you just did not bother to read the instructions or simply ask the front desk. But of course, it is too much to ask!Fourth, we offer FREE pastries and coffee in the morning - it is free! No need to complain about FREE!In other words, next time please choose another hotel to stay in. You are just too much of a hassle for us.Take care!

10/10 Excellent

Vinni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Swimming pool
Séjour de 1 nuit en avril 2024
Réponse de Ron le 1 mai 2024
Thank you so much for your review and we hope to see you again soon!

10/10 Excellent

Patrick

Séjour de 1 nuit en avril 2024
Réponse de The CL le 19 mai 2024
Thank you !!!

10/10 Excellent

Truely

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de the cl le 25 avr. 2024
Hi Truely,We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en avril 2024
Réponse de The CL le 21 avr. 2024
Thank you for your review and hoep to see you again!

6/10 Satisfaisant

Denise

Séjour de 1 nuit en avril 2024
Réponse de The CL le 11 mai 2024
Thank you Denise for the review! Hope to see you again soon!

8/10 Bien

Angenette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a fantastic stay. There were just a few things that were not working. There was a gorgeous shower, but the temperature control handle was missing. You could still change the temperature, you just had to keep fiddling with it to make it comfortable. Some fixtures in the bathroom needed to be tightened. Other than those small blemishes, our stay was a dream. We enjoyed relaxing in the whirlpool tub. And the decor was great! We will stay there again in a heartbeat!
Séjour de 2 nuits en avril 2024
Réponse de The CL le 15 avr. 2024
Hi Angenette,We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 Bien

JaeDa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good overall.
Séjour de 3 nuits en avril 2024
Réponse de The CL le 13 avr. 2024
Thank you JaeDa for taking time to review! We appreciate your business and hope to see you again soon.

10/10 Excellent

Allesaundra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The CL le 13 avr. 2024
Hi Allesaundra,Thank you for the review! We were happy to have you stay with us!Thanks,

10/10 Excellent

Clintece

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the jacuzzi tubs
Séjour de 1 nuit en mars 2024
Réponse de The CL le 9 avr. 2024
Thank you so much for your review and hope to see you once again!

4/10 Médiocre

Tom

Séjour de 1 nuit en avril 2024
Réponse de Ron le 1 mai 2024
Are you serious?You received a 75 free upgrade to an oversize jacuzzi and you are complaining? Really???Just say thank you but I guess that is too much to ask!

4/10 Médiocre

Amanda

Séjour de 2 nuits en avril 2024
Réponse de Ron le 1 mai 2024
We did not expect a nice review from you after your rude behavior at check-in, throughout your stay, and your annoying phone calls about your incidentals.Please do not stay with us again, because we really will not have that much patience with you next time!

4/10 Médiocre

adam

Voyage en couple
Les points forts : Personnel et service
Wasn’t what they said it was. Shower didn’t have a cold setting. Jets I’m the tub we’re too soft,
Séjour de 1 nuit en avril 2024
Réponse de Ron le 7 avr. 2024
Adam,First, you did not call the front desk throughout your stay in regard to any issues you may have had.Second, you did not follow the instructions you were given at check-in. The hot and cold water operate via the shower handle - left and right. Same as far as the jets - you did not swivel the jets' dial for stronger water flow.Fourth, it seems like that in life it always easier to complain than to take personal responsibility.Take care!

10/10 Excellent

sheila

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check in safe was so nice and informative although I was late checking in. My room was clean no smells. But the jetted tub was the best feature.
Réponse de The CL le 5 avr. 2024
Good morning Sheila,We are thrilled you enjoyed your stay with us! We will let the front desk staff and housekeeping know. We hope to see you again soon!

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de The CL le 5 avr. 2024
Hi Donald,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

arina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de The CL le 5 avr. 2024
Thank you so much for the positive review Arina! Hope to see you again soon.

10/10 Excellent

chide

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was tight
Séjour de 3 nuits en janvier 2024
Réponse de The CL le 4 avr. 2024
Thank you!!

10/10 Excellent

Ryan

Séjour de 1 nuit en mars 2024
Réponse de Ron le 23 avr. 2024
Thank you so much for your review and we hope to see you again!

4/10 Médiocre

Christa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I contacted the Lodge due to them not refunding the whole amount after my stay, they stated I checked out late which I brought keys to the front a fees mins after the time but the whole time when I was in the room I had the door wide open cause I left something and was looking, wasn’t stopping anyone from cleaning it wasn’t anyone near or anything. They was rude& inappropriate as a business because I stated my concerns. How I wasn’t satisfied with my stay due to the fact a plunger was asked for the day of check in when I just got in room. We went to get a plunger from front after noticing water on the floor, I overlooked that part but when trying to flush toilet that’s when it overflows.
Séjour de 3 nuits en mars 2024
Réponse de Ron le 21 avr. 2024
Christa, please - You checked out late and you knew there is a 15 per hour fee for late checkout.You are a rude guest and therefore you are not allowed to stay with us again!We did not charge you for the mess you made in the bathroom - so - no thank you and take care!

2/10 Horrible

Jaquet

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I experience terrible customer service and scammed for my money.. The customer representative had blamed Expedia for not giving back my full deposit of the hotel reservation.. After i purchased the full amount on the expedia app.. She intentionally said Expedia takes $25 dollars from the room deposit on the room.. After she’s opens our door for checkout being late.. Runs through our door waking us up to kick us out super unprofessional.. She charged me 40 dollars for a 10 min late check out time.. As well ass Lie about expedia taking $25 dollars and the complete taking $15 dollars or a 10 min late fee.. I feel like I have been taken advantage of from this place and will never stay here again !
Séjour de 2 nuits en mars 2024
Réponse de The CL le 2 avr. 2024
Hi Jaquet,Nothing about your statement is accurate. You were only charged 15 for your late check out, which is half of what we normally charge for the 2 hour late check out that you had. No additional charges were made or withheld.Additionally, you were very rude to our front desk staff, despite them giving you a discounted late checkout. Please refrain from booking with us in the future, this review has shown a low quality of character that we do not want at our establishment, you are no longer welcome.Thanks,

10/10 Excellent

Jacquelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en mars 2024
Réponse de The CL le 2 avr. 2024
Thank you so much for your review and we hope to see you again soon! Have a great day

10/10 Excellent

Dameon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the staff, very helpful.
Séjour de 1 nuit en mars 2024
Réponse de The CL le 31 mars 2024
Thank you so much !!!

8/10 Bien

Kyle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms are pretty loud listening to water and showers running in the room next to you overall good stay
Séjour de 2 nuits en mars 2024
Réponse de The CL le 1 avr. 2024
Hi Kyle,Thank you for your review. We hope to see you again soon.