Extérieur
Vérifier la disponibilité

Avis sur Sonesta Chicago O'Hare Airport Rosemont

3 out of 5
Sonesta Chicago O'Hare Airport Rosemont
10233 W Higgins Rd, Rosemont, IL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 798 avis sur 1464." "
Note des voyageurs de 8 (Bien), d’après 391 avis sur 1464." "
Note des voyageurs de 6 (Satisfaisant), d’après 107 avis sur 1464." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 1464." "
Note des voyageurs de 2 (Horrible), d’après 83 avis sur 1464." "

8,8/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Sylvain, Vaudreuil

Voyage d’affaires
Les points faibles : Personnel et service
Check in at 4h00 pm not a minute before, they left peoples in the lobby waiting while employees talking together!!!!!
Réponse de Rachiel K le 1 oct. 2023
Dear Sylvian,Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve. I hope that you will consider giving us another opportunity.

10/10 Excellent

Charlotte

Séjour de 1 nuit en juillet 2023
Réponse de Sabrina Patel le 24 juil. 2023
Dear Charlotte, we are so thrilled to hear you that you enjoyed your stay here with us. Thank you for the review and we hope to see you again soon!

8/10 Bien

philippe

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2022
Réponse de Manny Rodriguez le 20 sept. 2022
Philippe,Thank you for choosing the Sonesta Chicago O'Hare for your most recent stay! We look forward to welcoming you again soon.

8/10 Bien

philippe

Séjour de 2 nuits en septembre 2022
Réponse de Manny Rodriguez le 12 sept. 2022
Philippe,Thank you for choosing the Sonesta Chicago O'Hare for your most recent stay! We look forward to welcoming you again soon.

10/10 Excellent

Manon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On a apprécié d'avoir un bon restaurant et un bar achalandé sur place.
Séjour de 1 nuit en mai 2022
Réponse de Manny Rodriguez le 15 juin 2022
Manon, Thank you for your positive feedback regarding our hotel and restaurant! We look forward to welcoming you back in the future.

10/10 Excellent

Patrice

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simply great
Just great!
Séjour de 1 nuit en mars 2022

8/10 Bien

anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien pour un sejour
Chambre bien , Pas de bruit. Petit déjeuné en suplement Parking dispo Restaurant sur place
Séjour de 1 nuit en novembre 2021

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The area and location with Harry Carey restaurant was the main reason for selecting this hotel. Everything is both excellent in availability and excellent service.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for airport… but very busy
Séjour de 1 nuit en mai 2024

10/10 Excellent

visespong

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice facility, safe & clean
Séjour de 4 nuits en mai 2024

4/10 Médiocre

Mark, Bothell

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was good! Check in was very slow as only 2 csr’s at the desk! Tiny lobby not a good fit for this size property! Suggest mod be at desk to speed things up?
Séjour de 1 nuit en mai 2024

10/10 Excellent

Annetta, Detroit

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only thing I didn’t like was that we had to pay for parking.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Karla

Voyage en famille
Les points forts : Propreté et personnel et service
I liked the security to get to the rooms. I felt safe.
Séjour de 1 nuit en mai 2024

8/10 Bien

Shyam

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It’s was good. Panera bread is near by . It’s closed to allstate arena 10 min walk.. 5$ complementary added in room key card so you can utilise over canteen..
Séjour de 1 nuit en mai 2024

8/10 Bien

Denis

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Very close to airport with excellent shuttle service which was easy to locate at the airport. Rooms were spacious and bed was very comfortable. Public areas of the hotel could do with upgrade..Staff were very friendly and efficient .Generally a very pleasant stay.
Séjour de 1 nuit en mai 2024

10/10 Excellent

michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 3 nuits en mai 2024
Réponse de JC le 14 mai 2024
Michael, Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.

10/10 Excellent

Carol Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de JC le 14 mai 2024
Ms. Carol Ann, Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.

10/10 Excellent

Edgar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente
Séjour de 2 nuits en mai 2024
Réponse de Alicia Aleman le 13 mai 2024
Dear Edgar,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff friendly and helpful. Rooms clean and bed comfortable. Great restaurant on site.
Séjour de 1 nuit en mai 2024
Réponse de Alicia Aleman le 13 mai 2024
Dear Linda,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Ronald

Les points forts : Infrastructures et conditions de l’hébergement
The hotel was so close to ohare and had a great shuttle to the airport. When we landed and went to the door we were told to, no shuttle came. Waited an hour and called twice (we were told they were on the way) and no shuttle. Had to Uber back to the hotel. If we ever stayed here again would not wait on shuttle back to hotel. Wasted over an hour on them
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mark, Fort Worth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, quiet, clean, next to transportation hub, and excellent restaurant!!
Séjour de 1 nuit en février 2024
Réponse de Alicia Aleman le 8 mai 2024
Dear Mark,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

8/10 Bien

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were friendly, including both airport shuttle drivers we had.
Séjour de 1 nuit en mai 2024
Réponse de Alicia Aleman le 8 mai 2024
Dear Shannon,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Robyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
transportation
Séjour de 1 nuit en mai 2024
Réponse de Alicia Aleman le 8 mai 2024
Dear Robyn,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Alfred

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staffing
Séjour de 2 nuits en mai 2024
Réponse de Alicia Aleman le 8 mai 2024
Dear Alfred,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

8/10 Bien

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Alicia Aleman le 2 mai 2024
Dear Kathleen,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Richard, Denton

Voyage en groupe, Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Anise the at reception went out of her way to help me after I checked in. She was very kind and professional. I wasn’t thrilled by the shuttle bus driver eating chips while driving and failing to even say hi. Ninety more than made up for it though.
Séjour de 1 nuit en avril 2024
Réponse de Alicia Aleman le 2 mai 2024
Dear Richard,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

dave

Séjour de 1 nuit en avril 2024

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was incredibly useful for those of us who arrived late at the Chicago airport!
Séjour de 1 nuit en avril 2024
Réponse de Alicia Aleman le 2 mai 2024
Dear Robin,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Lauriitha

Séjour de 1 nuit en avril 2024
Réponse de Alicia Aleman le 13 mai 2024
Dear Lauriitha,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Beatriz

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en février 2024
Réponse de Alicia Aleman le 22 avr. 2024
Dear BeatrizThank you for the review. We look forward to seeing you again soon!

8/10 Bien

Shelbey

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Room was nice, but the front desk staff was not great. After she took my card and license, she walked away to grab a pillow for someone who was behind us, and then left again to help her desk mate deal with something for another customer. I understand busy, but a five minute process took us almost 30 minutes.
Séjour de 1 nuit en avril 2024
Réponse de Alicia Aleman le 22 avr. 2024
Dear Shelby,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

10/10 Excellent

Adarsh

Séjour de 1 nuit en avril 2024
Réponse de Alicia Aleman le 13 mai 2024
Dear Adarsh,Thank you for the review. We look forward to seeing you again soon!

6/10 Satisfaisant

vicky

Proximity to car rental facilities were excellent.
Séjour de 2 nuits en avril 2024
Réponse de Alicia Aleman le 18 avr. 2024
Dear Vicky,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 Horrible

Jnae

Séjour de 3 nuits en mai 2023
Réponse de Alicia Aleman le 8 mai 2024
Dear Jnae,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

8/10 Bien

Kristopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excessive fees
Séjour de 2 nuits en avril 2024
Réponse de Alicia Aleman le 18 avr. 2024
Dear Kristopher,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

2/10 Horrible

Brandon

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I originally made the reservation due to their very fair rates in comparison to other hotels in the area— but before you knew it, it cost an additional $35 per day just to park my car and that big open parking lot.
Séjour de 4 nuits en avril 2024
Réponse de Alicia Aleman le 10 avr. 2024
Dear Brandon,Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs.

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good choice for us to catch an early flight...good shuttle. Loved the restaurant food..will stay again
Séjour de 1 nuit en avril 2024
Réponse de Alicia Aleman le 9 avr. 2024
Dear Patricia,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Bien

Vicente

Les points forts : Personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Alicia Aleman le 10 avr. 2024
Dear Vicente,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Bill, Mission Viejo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Alicia Aleman le 10 avr. 2024
Dear Bill,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

FERNANDO, Whittier

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great experience, great place to stay with convenient shuttle.
Séjour de 3 nuits en avril 2024
Réponse de Alicia Aleman le 8 avr. 2024
Dear Fernando,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Bien

karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a good option for the night right before an early flight, clean room and staff was helpful. Shuttle service every 1/2 for most of the day/night was perfect.
Séjour de 1 nuit en avril 2024
Réponse de Alicia Aleman le 3 avr. 2024
Dear Karen,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Adam Joshua, Amsterdam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just a short walk to the air tram. Easy to connect to the CTA blue line. Perfect place to stay if you have an early morning flight! They gave me a two bedroom suite at no extra charge!
Séjour de 1 nuit en mars 2024
Réponse de Alicia Aleman le 1 avr. 2024
Dear Adam,Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We welcome you back anytime you are in the area!

10/10 Excellent

Salvador

Séjour de 1 nuit en mars 2024
Réponse de Alicia Aleman le 18 avr. 2024
Dear Salvador,Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Carmen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I absolutely Love everything about this property! Not one complaint…
Séjour de 2 nuits en mars 2024
Réponse de Alicia Aleman le 27 mars 2024
Dear Carmen,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

8/10 Bien

Sharon

Séjour de 1 nuit en mars 2024
Réponse de Alicia Aleman le 18 avr. 2024
Dear Sharon,Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Kanokwan

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every was awesome. We really had a good time. Close to MMF and lots of restaurant around the hotel
Séjour de 1 nuit en mars 2024
Réponse de Alicia Aleman le 26 mars 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Bien

Brandon

Séjour de 4 nuits en mars 2024
Réponse de Alicia Aleman le 18 avr. 2024
Dear Brandon,Thank you for the review. We look forward to seeing you again soon!

6/10 Satisfaisant

Ravi

Les points faibles : Personnel et service
Working staff is slow. 3 person working at counter and only one is taking care of customers.
Séjour de 1 nuit en mars 2024
Réponse de jc le 26 mars 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.

10/10 Excellent

DENNIS FERNANDEZ

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Liked all
Séjour de 1 nuit en mars 2024
Réponse de jc le 12 mars 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.

8/10 Bien

Ryan

Séjour de 3 nuits en janvier 2024
Réponse de jc le 12 mars 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.