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Avis sur Ramada by Wyndham Glendale Heights/Lombard

2.5 out of 5
Ramada by Wyndham Glendale Heights/Lombard
780 E North Ave, Glendale Heights, IL

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 135 avis sur 724." "
Note des voyageurs de 8 (Bien), d’après 174 avis sur 724." "
Note des voyageurs de 6 (Satisfaisant), d’après 159 avis sur 724." "
Note des voyageurs de 4 (Médiocre), d’après 116 avis sur 724." "
Note des voyageurs de 2 (Horrible), d’après 140 avis sur 724." "

6,2/10

Propreté

7,2/10

Personnel et service

6,2/10

Équipements

5,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

8/10 Bien

Mariel

Voyage en couple
Les points forts : Propreté et équipements
The hotel was quiet and clean and the pool was operational which was a huge plus. The hotel is located on a weird stretch of road that makes coming and going a bit tough but for the price, I enjoyed my stay. Breakfast was great and they have snacks for purchase by check in that aren’t priced gouged which was also nice.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Carlos

Voyage en famille avec de jeunes enfants
Olvidaron dar servicio a la habitación durante toda mi estancia. No hubo variedad en los platillos del desayuno.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Syed, Toronto

Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Azim

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good
Séjour de 5 nuits en mai 2024

4/10 Médiocre

Trizzy

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This was a very bad experience for me
Séjour de 2 nuits en mai 2024

10/10 Excellent

Christy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 3 nuits en mai 2024

2/10 Horrible

Tuan

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very old and dirty.
Séjour de 2 nuits en mai 2024

2/10 Horrible

khou

Voyage en famille, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
When we were eating breakfast one of the chairs broke and my kid fall off of it. Thank god they didn’t get hurt. When I mentioned it to the staff they said just to exchange it for another chair at a different table.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Daniel

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place doesn't deserve Ramada brand.
Séjour de 2 nuits en mai 2024
Réponse de Jessica le 10 mai 2024
I am sorry that you were not pleased with your stay we hope to improve ourselves for our future guests.

10/10 Excellent

Christy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean property and friendly staff. Will definitely stay here again.
Séjour de 4 nuits en mars 2024
Réponse de Jessica le 10 mai 2024
Thank you for your review we hope you enjoyed your stay and hope to see you again soon!

2/10 Horrible

Jeremy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Air freshener was overpowering. Could that have been to cover smell of smoke or cannabis? God knows. Get what you pay for.
Séjour de 1 nuit en avril 2024
Réponse de Jessica le 10 mai 2024
I am sorry that you were not pleased with your stay we hope to improve ourselves for our future guests.

8/10 Bien

William

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was very nice for the money. It's not fancy, but very adequate. Breakfast was fine. Rooms were clean and simple. The only thing that didn't meet my expectations was that none of the equipment in the exercise room worked properly.
Séjour de 2 nuits en avril 2024
Réponse de Jessica le 1 mai 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

4/10 Médiocre

Blanca

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beds were clean, other than that, the rest of the room was not and the whole place was not, from the moment you walk in The staff was very unfriendly, it was such an inconvenience, even to acknowledge the guests.
Séjour de 2 nuits en avril 2024
Réponse de Jessica le 1 mai 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

10/10 Excellent

Aaron

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff.
Séjour de 2 nuits en avril 2024
Réponse de Jessica le 1 mai 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

2/10 Horrible

Keia

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Bed had bed bugs
Séjour de 1 nuit en avril 2024
Réponse de Jessica le 1 mai 2024
I am sorry that you did not enjoy your stay, but we go through thorough inspection from outside company every week with no incidents on file. Please show your proof so we may investigate further!

4/10 Médiocre

Marissa

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hotel is extremely run down. Random mismatched furniture in the rooms, old TVs, window screens all broken out, very limited breakfast- was out of syrup for at least 5 days without any staff going to get more and their main dish was pancakes lol, no fresh fruit, just a terribly maintained building altogether, hallways dirty and stained, lobby furniture stained and limited seating for breakfast.
Séjour de 2 nuits en avril 2024
Réponse de Jessica le 1 mai 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

6/10 Satisfaisant

Tetiana

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Staff & service 👎
Séjour de 7 nuits en avril 2024
Réponse de Jessica le 1 mai 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

2/10 Horrible

Antioenetta

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property needs some work and it needs to be updated. The walls had holes in them, the beds had uneven mattresses, and cigarette stains in the rooms, the vents were filthy, they had rust, the rooms I had smelled like cigarettes and they had to move me. Only one elevator and one ice machine worked, and the microwave didn't work in either room my family had, The staff told us they would bring us a microwave and they never delivered and we asked several times. The work out equipment in the fitness room do not work neither do the phones. To make it even worse when we went down to eat breakfast the fuse blew and we had to wait to warm up our food or make pancakes, etc.
Séjour de 2 nuits en mars 2024
Réponse de Jessica le 1 mai 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

10/10 Excellent

Frankie

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en avril 2024
Réponse de Jessica le 1 mai 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

6/10 Satisfaisant

Annie

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The walls were too thin and I could hear the next room talking. My room phone did not work. For the price, it was good. They had good breakfast selections.
Séjour de 6 nuits en avril 2024
Réponse de Jessica le 1 mai 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

6/10 Satisfaisant

Lisa

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It can be freshened up. Exterior door are janky.
Séjour de 1 nuit en avril 2024
Réponse de Jessica le 1 mai 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

6/10 Satisfaisant

Angela

Voyage en famille
Lots of loud people on the floor partying very late. But we didn’t complain
Séjour de 1 nuit en avril 2024
Réponse de Jessica le 1 mai 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

10/10 Excellent

Javier

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Front Desk Guy was really friendly and did a good job of welcoming my mother and I. Give this guy a raise. He was polite and professional.
Séjour de 2 nuits en avril 2024
Réponse de Jessica le 1 mai 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

2/10 Horrible

Aaliyah

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did not look anything like pictures whatsoeved
Réponse de Jessica le 1 mai 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

2/10 Horrible

Sukhjit

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The fridge would randomly make noises in the middle of the night for the nights we stayed there they only cleaned our room once but never after that and there breakfast was very limited and not that great.
Séjour de 3 nuits en mars 2024
Réponse de Jessica le 1 mai 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

8/10 Bien

Danielle, Rochester

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Check in was smooth and quick. Breakfast was great with scrambled eggs, sausage and pancakes each morning. Could use an upgrade but was clean.
Séjour de 3 nuits en mars 2024
Réponse de Jessica le 1 mai 2024
Thank you for your feedback we hope you enjoyed your stay and hope to see you again in the future look out for our brand refresh coming soon!

2/10 Horrible

Ivaylo

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very dirty place
Séjour de 2 nuits en mars 2024
Réponse de Jessica le 1 mai 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

10/10 Excellent

Mohammed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outside cleanup and people smoking at entrance
Séjour de 7 nuits en mars 2024
Réponse de Jessica le 1 mai 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

8/10 Bien

Larry

Séjour de 2 nuits en mars 2024
Réponse de Jessica le 1 mai 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

8/10 Bien

James

At this price I had low expectations, and my expectations were exceeded. Not the Taj Mahal, older property, but the shower water was hot, rooms were clean, staff was helpful, and property was secure.
Séjour de 3 nuits en mars 2024
Réponse de Jessica le 1 mai 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

10/10 Excellent

Yenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mars 2024
Réponse de Jessica le 1 mai 2024
Thank you for your review we hope to see you again in the future. We are actively going thoroughly upgrades to ensure our guests are pleased with their stay.

6/10 Satisfaisant

Juleah

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stayed up till 4 am one night because the neighbors were loud, the jetted tub was nasty I let water in the tub and when it got to the jets something started floating in my water so I let the water out and didn’t use it
Réponse de Jessica le 1 mai 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

2/10 Horrible

Zach

Terrible
Séjour de 2 nuits en mars 2024
Réponse de Jessica le 1 mai 2024
I am sorry that you were not pleased with your stay , it is our utmost to ensure all our guests are comfortable and feel safe. We will address your concerns and fix our issues. We hope to see you again in the future!

8/10 Bien

Araceli

Good
Séjour de 7 nuits en mars 2024
Réponse de Jessica le 9 mars 2024
Thank you for your feed back we hope you enjoyed your stay and hope to see you again soon!

6/10 Satisfaisant

Juleah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall my stay was good there was just random people talking to me it kind of threw me off but other than that it was good
Réponse de Jessica le 9 mars 2024
Thank you for your feed back we hope you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Danika

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was decent for the price
Séjour de 1 nuit en mars 2024
Réponse de Jessica le 9 mars 2024
Thank you for your feed back we hope you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Danika

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s comfortable and price is affordable
Séjour de 1 nuit en mars 2024
Réponse de Jessica le 9 mars 2024
Thank you for your feed back we hope you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Danika

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s nice
Séjour de 2 nuits en mars 2024
Réponse de Jessica le 9 mars 2024
Thank you for your feed back we hope you enjoyed your stay and hope to see you again soon!

8/10 Bien

Daniel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en février 2024
Réponse de Jessica le 9 mars 2024
Thank you for your feed back we hope you enjoyed your stay and hope to see you again soon!

10/10 Excellent

wail

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service from the young man and woman working the front counter, and a little breakfast I appreciated in the morning, comfy bed as well
Séjour de 1 nuit en février 2024
Réponse de Jessica le 25 févr. 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

4/10 Médiocre

Jason

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The side door did not lock. I called the front desk and they said they would fix it but it never did. One of 2 elevators were not working and there were a few half fixed repairs in the room. The wall must have had a mirror torn off and there was joint compound all over the wall. The rooms do not look like the photos.
Séjour de 1 nuit en janvier 2024
Réponse de Jessica le 25 févr. 2024
I am sorry that you were not please with your stay we hope to improve ourselves for our future guests

8/10 Bien

Lori

Les points forts : Propreté, personnel et service, confort de la chambre
There was not enough towels and wash clothes. They only changed the towels every 3 days. If you wanted more you had to go to the front desk and ask for them
Séjour de 2 nuits en janvier 2024
Réponse de Jessica le 25 févr. 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

6/10 Satisfaisant

Kathy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed there 4 days ago and still haven’t gotten my $50 deposit back. Outside was filthy. Elevators didn’t work. Breakfast was cold. Very disappointed in my stay
Séjour de 1 nuit en janvier 2024
Réponse de Jessica le 25 févr. 2024
Thank you for your feedback, when Paying deposit with a debit card you must contact your bank to see when they will release hold as we release as soon as you check out,

8/10 Bien

Lisa

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Jessica le 25 févr. 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

10/10 Excellent

Melissa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very happy visit
the room was very clean, bed super comfy, and had everything I needed . Check in went smooth and the reception gave very detailed info about breakfast and things in the area to do.
Séjour de 1 nuit en janvier 2024
Réponse de Jessica le 25 févr. 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

10/10 Excellent

Orlando

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Jessica le 25 févr. 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

10/10 Excellent

Lucy

Séjour de 1 nuit en janvier 2024
Réponse de Jessica le 25 févr. 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

2/10 Horrible

Carol

Voyage en famille
Les points faibles : Personnel et service
Breakfast offerings boring, generic. Main elevator out of order. Children racing in hallway with parent present at 1:45 in morning. Both nights.
Séjour de 2 nuits en janvier 2024
Réponse de Jessica le 25 févr. 2024
I am sorry that you were not pleased with your stay. We aim to make every guest stay enjoyable and pleasurable we hope to improve on ourselves for future guests.

8/10 Bien

Marco A

Séjour de 1 nuit en janvier 2024
Réponse de Jessica le 25 févr. 2024
Thank you for your feedback. We hope you enjoyed your stay. We strive to please all our guests. Hope to see you soon! Please join our Wyndham email list to gain access to free upgrades and room perks. Jessica General ManagerRamada By Wyndham Glendale Heights, IL

2/10 Horrible

Juli

Les points faibles : Propreté et infrastructures et conditions de l’hébergement