Équipement de l’hébergement

Avis sur Millennium Knickerbocker Chicago

4 out of 5
Millennium Knickerbocker Chicago
163 East Walton Place, Chicago, IL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 774 avis sur 1735." "
Note des voyageurs de 8 (Bien), d’après 447 avis sur 1735." "
Note des voyageurs de 6 (Satisfaisant), d’après 226 avis sur 1735." "
Note des voyageurs de 4 (Médiocre), d’après 145 avis sur 1735." "
Note des voyageurs de 2 (Horrible), d’après 143 avis sur 1735." "

8,4/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Anne-Marie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 22 oct. 2023
Anne-Marie, it is affirming to hear your appreciation of our hotel's prime position. At the Millennium Knickerbocker Hotel Chicago, we cherish being a convenient stay for our guests and are thrilled when this unique aspect enhances their experiences. Thank you for your positive feedback. We're excitedly anticipating your next visit!

10/10 Excellent

Marie-Pier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien situé, personnel sympathique
Séjour de 2 nuits en juin 2023
Réponse de Customer Service le 23 juin 2023
Merci pour la merveilleuse critique, Marie-Pier!C'est exceptionnel que votre séjour au Millennium Knickerbocker Hotel Chicago ait été si fantastique ! Nous sommes ravis que vous ayez tant apprécié notre emplacement privilégié. Nous visons l'excellence et vos éloges pour notre personnel amical nous permettent de savoir que nous faisons notre travail ! Nous avons hâte de vous revoir bientôt afin de pouvoir partager une autre expérience incroyable avec vous !

8/10 Bien

Stephanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel accueil. Le portier était souriant ainsi que la personne à l'accueil. La chambre était fraiche (air climatisée fonctionne bien) et propre. Tout le nécessaire était à ma disposition dans la chambre (draps supplémentaires, serviettes et débarbouillettes, savon et shampoing, machine à café, etc). Le lit était confortable. L'isolation et l'insonorisation de la chambre serait un point à améliorer. Lorsque les gens passaient dans le corridor, je pouvais entendre toute leur conversation. (Mais je crois que c'est comme ca dans chaque hôtel). Finalement, la chambre était un peu petite à mon avis. J'étais seule et j'avais une chambre avec un lit queen et je me sentais serré.
Séjour de 5 nuits en juin 2023
Réponse de Customer Service le 19 juin 2023
Stephanie, merci d'avoir pris le temps de partager votre expérience au Millennium Knickerbocker Hotel Chicago. C'est une grande joie d'apprendre que vous avez été accueilli avec chaleur et sourire par notre personnel de portier et de réception. L'hôtel vise à offrir un séjour confortable et agréable, il est donc agréable de savoir que votre chambre était fraîche et équipée des équipements nécessaires, tels que des draps supplémentaires, des serviettes, des articles de toilette et une machine à café.Nous sommes heureux d'apprendre que la climatisation a bien fonctionné et que vous avez trouvé le lit confortable pour une bonne nuit de repos. Cependant, il est regrettable que vous ayez rencontré quelques soucis d'insonorisation. Bien que des bruits provenant des chambres et des couloirs voisins puissent parfois être ressentis, soyez assuré que l'hôtel est toujours à la recherche de moyens d'améliorer l'expérience client, et vos commentaires à ce sujet sont très précieux.Concernant la taille de la chambre, il est dommage que vous vous sentiez à l'étroit durant votre séjour. L'hôtel propose une variété de tailles et d'agencements de chambres pour répondre à différents besoins, et le personnel est toujours disponible pour aider les clients à trouver l'hébergement idéal. À l'avenir, n'hésitez pas à contacter la réception pour toute question ou demande afin qu'elle puisse s'efforcer de rendre votre séjour encore plus agréable.Encore une fois, merci d'avoir partagé vos pensées, et l'équipe se réjouit de vous accueillir à nouveau pour une expérience encore meilleure à l'avenir.

10/10 Excellent

Salma

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Séjour de 2 nuits en mai 2023
Réponse de Customer Service le 16 mai 2023
Thanks, Salma! It's outstanding your time at Millennium Knickerbocker Hotel Chicago was fantastic. We can't wait until your next visit!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not a 4-star
Not a 4-star hotel, but a 3-star needing a major renovation. Carpets and furniture in room were in need of changing.
Séjour de 4 nuits en juillet 2022
Réponse de BN le 27 juil. 2022
Thank you for your feedback.

6/10 Satisfaisant

Paul

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ce qui nous a déplu: 1. Frais additionnels pour internet, cafés dans la chambre de 15$ USD / jour. 2. Frais additionnels de 10 $ USD /jour pour refaire la chambre (refaire lit, ménage général chambre et salle de bain). 3. Pas de verre à eau disponible dans la chambre pour prendre un verre d’eau, se rincer la bouche sauf les verres en carton pour le café. 4. Pas eu de remplacement des verres de carton pour café. À notre arrivée, il y avait 4 verres. Nous avons été présent 3 nuits. Il nous a manqué de verre en carton pour le café. 5. Pas eu de remplacement des enveloppes de cafés. À notre arrivée, il y avait 3 enveloppes à café et nous étions la pour 3 nuitées. Ça aurait pris 2 enveloppes de café additionnels par jour. 6. Chambre était petite. Il aurait été préférable d’avoir une chambre à 2 lits Queen au lieu d’un lit King. 7. Aucune vue à partir de la fenêtre. Vue sur les fenêtres de l’immeuble voisin.
Séjour de 3 nuits en mai 2022
Réponse de BN le 11 juin 2022
Thank you for your feedback.

10/10 Excellent

Brett

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 17 mai 2024
Brett, thank you for your fantastic rating! The team at Millennium Knickerbocker Hotel Chicago is thrilled to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff is very friendly and helpful. This is my hotel of choice when I’m traveling to Chicago. Chiquita at the front desk is always helpful and very professional.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 15 mai 2024
Deborah, thank you for your kind words about Millennium Knickerbocker Hotel Chicago. We're delighted to hear our team members, particularly Chiquita, continue to embody professionalism and kindness during your stays in the Windy City. Being your top choice is the highest praise we could receive. We can't wait to welcome you back once more.

8/10 Bien

Scott

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
A little dated but overall nice
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Scott, it's great to know you found the Millennium Knickerbocker Hotel Chicago generally enjoyable. We appreciate your feedback and keep striving to enhance the unique, vintage appeal of our establishment. Looking forward to welcoming you again.

8/10 Bien

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 15 mai 2024
Deborah, thank you for staying at Millennium Knickerbocker Hotel Chicago and leaving a rating. We're glad your overall experience seems to have been favorable. We're looking forward to welcoming you back on your next visit to Chicago.

4/10 Médiocre

Rayven

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Rayven, it's regretful to learn that your stay didn't meet expectations. We genuinely value all feedback as it aids us in making improvements where necessary. We hope you would consider giving us another chance to provide the quality stay that our guests usually enjoy.

8/10 Bien

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Need more detail to cleaning of the rooms.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Deborah, thank you for reviewing your stay. We appreciate your feedback in regard to our cleanliness standards. It's essential that our guests enjoy a clean, comfortable setting, and we'll ensure that our team members adopt a more meticulous approach. We are pleased to know your overall experience was positive and hope to have another opportunity to serve you better at Millennium Knickerbocker Hotel Chicago.

10/10 Excellent

Marcus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was in a convenient location.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Marcus, we're thrilled that you found the location of Millennium Knickerbocker Hotel Chicago ideally suitable for your needs. It's imperative for us that our guests experience utmost convenience during their stay. Thank you for sharing your experience with us.

10/10 Excellent

Fiona

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Fiona, thank you for choosing the Millennium Knickerbocker Hotel Chicago! It's wonderful to hear that your experience with us was satisfactory. We appreciate your feedback and look forward to welcoming you back soon!

6/10 Satisfaisant

Freddie

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 mai 2024
Freddie, thank you for taking the time to rate your stay. Since you've given us a score without specifics, we would be grateful if you could share detailed feedback on your experience. It will help us address any potential areas for improvement. We're keen on providing our guests with the best stay possible at Millennium Knickerbocker Hotel Chicago.

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Jessica, thank you for choosing Millennium Knickerbocker Hotel Chicago. It's great to hear that your stay has been largely satisfying. We look forward to delivering even more exceptional service during your next stay with us. Thank you again for your rating.

8/10 Bien

Lenin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was nice and clean and located in a good area
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 mai 2024
Lenin, it's great to hear that you appreciated the cleanliness and convenient location of the Millennium Knickerbocker Hotel Chicago. Your satisfaction is our top priority, and we're thrilled to know we were able to meet your expectations. We look forward to welcoming you back the next time you're in the city.

6/10 Satisfaisant

Tasha

Voyage en couple
Les points forts : Propreté
It was a nice place to stay that was close TJ everything but it is an older building. We ended up not having any air in our room. The pictures online make it look better than what it actually is.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Tasha, we appreciate your feedback regarding your stay. It's great to hear our prime location was advantageous for you. We regret to understand that the charm of the historic property didn't meet your expectation. Also, we understand there was a concern with the temperature control in your room. Our team always strives to make sure each guest's room is as comfortable as possible. We would be very happy for another chance to host you and deliver a more enjoyable experience.

8/10 Bien

Savannah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Savannah, thank you for staying with us at Millennium Knickerbocker Hotel Chicago and providing a rating. Your support is appreciated. We look forward to welcoming you back for another exemplary stay.

8/10 Bien

Nikolle

Séjour de 1 nuit en avril 2024

2/10 Horrible

Phil

Séjour de 1 nuit en avril 2024

8/10 Bien

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good all around
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Jeffrey, it's fantastic to hear you found the Millennium Knickerbocker Hotel Chicago to be well-rounded. We truly appreciate your feedback and hope you choose us again in the future for an even better stay.

8/10 Bien

GiftedEyesTrading

Les points forts : Propreté et infrastructures et conditions de l’hébergement
All things are good thanks
Séjour de 20 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Thank you for the 4/5 rating!We are excited to see that you had an enjoyable experience at Millennium Knickerbocker Hotel Chicago. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

6/10 Satisfaisant

Ann

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The hotel room was clean and well maintained. The two main issues for me were no grab bar in the shower which, I think, is a major issue, and the temperature control in the room. The thermostat could only be lowered to 65 degrees which kept the room at a constant 69 degrees. This was too warm for me to sleep comfortably.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Ann, we appreciate you taking the time to share your feedback about your stay. It's pleasing to hear that you found our rooms to be neat and taken care of. Your thoughts about bathroom safety and room temperature adjustments have been noted. We understand everyone has unique comfort needs and we'll certainly acknowledge this in our ongoing efforts at improvement. We hope for the chance to better serve you in the future.

10/10 Excellent

Donald, Minneapolis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Donald, it's wonderful to see your high rating for Millennium Knickerbocker Hotel Chicago. We're pleased that you had a fantastic experience with us. We aim to continue providing top-level service and hope to serve you again soon!

10/10 Excellent

Shandrina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 17 avr. 2024
Thank you for the wonderful rating, Shandrina!It's fantastic you enjoyed your time at Millennium Knickerbocker Hotel Chicago so much! We look forward to hosting you again soon for another amazing experience!

6/10 Satisfaisant

Gina

Voyage en famille
Les points faibles : Équipements
Good location
Séjour de 7 nuits en mars 2024
Réponse de Customer Service le 15 avr. 2024
Gina, we're glad you appreciated our central location. We hope the next time you stay with us, every aspect of your experience exceeds your expectations.

10/10 Excellent

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly atmosphere and convenience.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Greg, thank you for sharing your thoughts on Millennium Knickerbocker Hotel Chicago. We're chuffed to hear that you appreciated our welcoming ambiance and handy location. Looking forward to your next visit.

6/10 Satisfaisant

Maria

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 avr. 2024
Maria, thank you for taking the time to rate your stay. Your feedback is valuable, and we would like to know more about your experience at Millennium Knickerbocker Hotel Chicago. Hearing from our guests aids in continuously enhancing our services. Please feel free to share more details about your visit if you wish. We hope to have the chance to serve you again.

6/10 Satisfaisant

Autumn

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Room was super hot, bed was lumpy and uncomfortable. Staff was nice though.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 avr. 2024
Autumn, it's disheartening to learn about your experience regarding room comfort. Our priority is to provide an environment where our guests can relax optimally. On a positive note, we're glad our team members positively enhanced your stay. Your feedback helps us improve and we hope to have the opportunity to leave a better impression on your next visit.

10/10 Excellent

Katelyn

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Thank you for the 5/5 rating, Katelyn!It's excellent you enjoyed your time at Millennium Knickerbocker Hotel Chicago so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Tanya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly, hotel was very clean and quiet. Right off the Miracle Mile, very easy to walk to many events, restaurants, and shopping. Would highly recommend this property.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Tanya, it's wonderful to hear that you enjoyed your stay at the Millennium Knickerbocker Hotel Chicago. We're thrilled that you found our location, right off the Miracle Mile, beneficial for attending events, dining, and shopping. Our team members are delighted to have contributed to a clean and quiet environment during your stay. Your recommendation is greatly appreciated. We're eagerly anticipating your next visit.

10/10 Excellent

Rosely

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Me gusto mucho, aunque la alfombra sucia! Excelente ubicación
Séjour de 6 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Rosely, apreciamos mucho tus comentarios positivos sobre Millennium Knickerbocker Hotel Chicago. Estamos encantados de saber que se benefició de nuestra ubicación superior. Sin embargo, tomamos nota de sus inquietudes con respecto a la limpieza y queremos asegurarle que nos esforzamos constantemente por lograr la excelencia en este departamento. Esperamos poder recibirlo nuevamente en el futuro.

10/10 Excellent

Marzena

Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 17 avr. 2024
Thanks for the outstanding rating, Marzena!We're delighted your time at Millennium Knickerbocker Hotel Chicago was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Angelina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
our stay at the millennium knickerbocker hotel was nothing short of lovely. aside from being very clean, the staff was extremely friendly, including bar staff. late night drinks were delicious, and bartender kevin was very nice and funny. aside from the historical aspects the building itself was gorgeous, and navigating to get to our room was easy. overall i would definitley recommend this hotel, and when i visit chicago again, i will certainly stay at the millennium knickerbocker hotel again.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Angelina, it is always heartening to learn when guests, like yourself, have such an enjoyable experience at the Millennium Knickerbocker Hotel Chicago. It's wonderful to hear the cleanliness, the friendliness of the team members, and the charm of the building added positively to your stay. Kevin, our bartender, will be thrilled to know he added humor to your evening. We're delighted to hear that you will consider us for your future visits to Chicago. Looking forward to welcoming you back!

8/10 Bien

Angelia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Angelia, it is wonderful to hear that you had a positive experience at the Millennium Knickerbocker Hotel Chicago. Providing memorable experiences for our guests is our ultimate goal. We hope to have the pleasure of welcoming you back in the future.

6/10 Satisfaisant

Bernard

Voyage en couple
Les points forts : Personnel et service
Old building. In need of some touch ups. Bed sucked. Like the worst. The building is kept up as decently as possible but definitely room for updates. Staff was great. Be prepared for parking costs. Very close to high end shopping, the beach and the chicago360.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Bernard, thank you for sharing your insights. It sounds like certain aspects of the accommodation didn't entirely meet your expectations. Kindly know that we continually work on updates to enhance the guest experience. Pleased to learn our diligent team members were a highlight for you. Yes, our location is indeed convenient for those drawn to vibrant shopping and iconic spots. We value your feedback for our future improvements.

2/10 Horrible

Adriana C

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
We appreciate the feedback, Adriana.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Bien

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I thoroughly enjoyed my stay at your hotel. Initially, the staff was very accommodating, although we did encounter some issues with our refrigerator, which had to be replaced twice. our bathroom seemed to have been unused for a while, as it required thorough cleaning. We also experienced a brief moment where the water came out yellow, and there was some residue on the base of the toilet that needed cleaning. However, overall, our stay was pleasant. One aspect that bothered me was the demeanor of the front desk host who was working on Monday, March 18th. She seemed standoffish and was not very knowledgeable about the Chicago Hop on Hop off bus tour. Her lack of assistance and incorrect directions regarding the closest station were disappointing. On the contrary, the doorman was extremely helpful and friendly. Furthermore, I suggest that the hotel consider installing a central microwave. As my husband and I are food enthusiasts, we found it inconvenient not to have a place to heat up our leftovers, which could be a dealbreaker for some guests. Despite these minor issues, I would still recommend your hotel to friends and family due to its excellent location. Just any fyi parking is expensive. Any SUV will cost $55. Regular cars $45. They allow you to go in and out as many time which is a good deal compared to other parking locations in the area.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Mary, thank you for choosing the Millennium Knickerbocker Hotel Chicago and for your constructive feedback. It's encouraging to know you appreciated our prime location and found your overall stay enjoyable.However, we are sorry to hear about the issues you experienced with the appliances and upkeep in the room - our team is already taking steps to address them. We also regret to learn about your interaction with one of our team members at the front desk. We promise to use your comments for further training and improvement.Your suggestion about adding a communal microwave has been noted, as we continually strive to enhance our guest experiences. Lastly, we are glad to know our parking policy was acceptable to you despite the price.Thank you once again for recommending us. We look forward to offering you an even better experience on your next visit.

8/10 Bien

Cassandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shower/Jet Tub broken
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Cassandra, we regret to hear about the troubles experienced with the bathroom amenities during your stay. Our team members have taken note of this issue and are working to rectify it in a timely manner for our future guests. We hope to have you back and provide an improved experience next time.

10/10 Excellent

Roland

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel close to interesting sightseeing.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 22 mars 2024
Roland, thank you for choosing Millennium Knickerbocker Hotel Chicago. We're thrilled to hear that our prime location provided you with quick access to captivating attractions around the city. We hope to welcome you back for another exceptional experience soon!

10/10 Excellent

Hongjoon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quite, Kind
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 mars 2024
Hongjoon, the Millennium Knickerbocker Hotel Chicago greatly values your feedback and is delighted to know that you appreciated our peaceful environment and our courteous team members. Your words are a testament to our ongoing efforts to provide exceptional service. We're looking forward to welcoming you back for another tranquil stay in the heart of Chicago.

4/10 Médiocre

Travis

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is over the hill, outdated terribly and appears to be barely hanging on.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 mars 2024
Travis, it's regrettable to hear that the hotel didn't meet your expectations regarding its aesthetics. We strive to maintain a balance of preserving our historical roots while fitting the comfort and convenience needs of our modern guests. We’re committed to continuous improvements and appreciate your feedback. We sincerely hope you will consider giving us another opportunity to host you and offer a more compelling experience.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms are not big but the point of being in downtown Chicago is to be out on the town. Staff is very friendly! Bar had great drinks and food.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Paul, thank you for sharing about your recent stay at the Millennium Knickerbocker Hotel Chicago. We're thrilled to learn that our team members' friendliness added to your experience. We're also pleased to hear you enjoyed our cozy accommodations, as well as the food and drinks in the bar. We look forward to welcoming you back the next time you're in downtown Chicago.

10/10 Excellent

Bianca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 14 mars 2024
Bianca, thank you for choosing and rating the Millennium Knickerbocker Hotel Chicago so highly. We're thrilled to know you had a wonderful stay. We hope to welcome you back in the future!

10/10 Excellent

joseph

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 13 mars 2024
Thanks, Joseph! It's outstanding your time at Millennium Knickerbocker Hotel Chicago was fantastic. We can't wait until your next visit!

8/10 Bien

Erna

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The hotel room was not as clean as we remember stay here before.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 10 mars 2024
Erna, it's disappointing to hear that your recent visit didn't live up to your past experiences. We consider cleanliness a top priority and we assure you that what you experienced is not typical. We hope you'll consider another stay where we can better demonstrate the high standards we're accustomed to. Thank you for your valuable feedback.

10/10 Excellent

Alejandro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good.
Séjour de 5 nuits en décembre 2023
Réponse de Customer Service le 10 mars 2024
Thanks for the perfect rating, Alejandro!We're pleased to hear that you have fully enjoyed your stay at Millennium Knickerbocker Hotel Chicago, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 Bien

Sarabina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that the property was within walking distance of a lot of different activities. I liked the in and out for the parking reservation for one set price. The hotel staff was friendly and professional at the front desk check in.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 mars 2024
Sarabina, it's heartening to read your positive feedback about Millennium Knickerbocker Hotel Chicago. We're pleased to hear how much you appreciated our prime location and the convenient parking option. It's also wonderful to know that our front desk team members were able to contribute to your enjoyable stay. We look forward to the pleasure of welcoming you back in the future.

6/10 Satisfaisant

Becky

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Leaky sink in bathroom Had to switch rooms due to tv not working Multiple calls to receive service No air - very stuffy - had to come open windows (after calling Twice) No coffee in morning (had to go to Hotel across road)
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 mars 2024
Becky, it disappoints us to learn that your stay was met with several challenges. We apologize for the inconveniences with the accommodations and the responsiveness of our team members. We understand how important prompt and efficient service is and we strive to meet those expectations. We appreciate your feedback as it guides us in making sure similar instances do not happen in the future.