Avis sur Holiday Inn Chicago O'Hare - Rosemont
Holiday Inn Chicago O'Hare - Rosemont
6600 Mannheim Road, building 2, Rosemont, IL
Avis
8,6
Excellent
9,2/10
Propreté
8,8/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage d’affaires
19 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 20 avr. 2024
François, c'est désolant que tu rencontres des difficultés avec la porte de la salle de bain et que tu aies des inquiétudes sur la propreté de ta chambre. Notre équipe vise à offrir à chaque client une expérience de séjour impeccable et nous sommes désolés que cela n'ait pas été le cas pour vous. Soyez assuré que notre équipe étudie ces problèmes pour éviter qu'ils ne se reproduisent. Nous vous remercions de nous avoir fait partie de vos commentaires.
10/10 Excellent
Alain, Montréal
15 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alain
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 16 nov. 2023
Thank you for sharing your perfect rating with us, Alain!It's wonderful to see how much you appreciated your time at Holiday Inn Chicago O’Hare – Rosemont! We want everyone to feel right at home at Holiday Inn Chicago O’Hare – Rosemont. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
4/10 Médiocre
Jason, Kokomo
Voyage en famille
28 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en mai 2024
10/10 Excellent
Domonique
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Domonique
Séjour de 2 nuits en mai 2024
8/10 Bien
Vanessa
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vanessa
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Vanessa, thank you for your positive rating of the Holiday Inn Chicago O’Hare – Rosemont. It’s wonderful to know you had a pleasant stay. We're looking forward to welcoming you back soon!
8/10 Bien
Roquiya
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roquiya
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Roquiya, thank you for your kind words about your experience at Holiday Inn Chicago O’Hare – Rosemont. The team is always ready to assist, even at late hours. We hope to welcome you back soon!
8/10 Bien
Erin
Voyage d’affaires
25 mai 2024
Les points forts : Équipements
Erin
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Thanks for the 4/5 rating, Erin!We're thrilled you enjoyed your time at Holiday Inn Chicago O’Hare – Rosemont so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
10/10 Excellent
Erin
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erin
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Erin, thank you for your kind words about Holiday Inn Chicago O’Hare – Rosemont. We are delighted you found the transportation to the airport convenient. We hope to welcome you back soon!
2/10 Horrible
Linda
Voyage en famille
23 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Linda
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Linda, thank you for sharing your experience. The team aims to provide efficient check-in for all guests, and your feedback will be considered for future improvements. Safe travels.
10/10 Excellent
Ahmet
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ahmet
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 24 mai 2024
Ahmet, thank you for your fantastic rating. The team at Holiday Inn Chicago O’Hare – Rosemont is thrilled you had a great experience. We're looking forward to welcoming you back soon!
10/10 Excellent
Monse
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monse
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Monse,Thank you for sharing your positive experience at Holiday Inn Chicago O’Hare – Rosemont. We are delighted to hear you had a great stay. We're looking forward to welcoming you back soon!
10/10 Excellent
Katherine
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katherine
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Katherine, thank you for your excellent rating! The team at Holiday Inn Chicago O’Hare – Rosemont is delighted you had a great experience. We look forward to your next visit!
10/10 Excellent
Anthony
Voyage d’affaires
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en mai 2024
Réponse de Kenneth Bautista le 21 mai 2024
Thank you for your feedback! We are delighted to hear that you enjoyed the clean and modern look and feel of the restaurant, as well as the high-quality food at an affordable price. Your positive comments are greatly appreciated, and we hope to have the opportunity to welcome you back soon!
10/10 Excellent
Erika
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erika
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Erika, thank you for your wonderful rating of the Holiday Inn Chicago O’Hare – Rosemont! Our team members are delighted to know you had a great stay. We’re looking forward to welcoming you back soon!
10/10 Excellent
jonathan
Voyage d’affaires
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jonathan
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Jonathan, thank you for your kind words. Jenna and the entire team at Holiday Inn Chicago O’Hare – Rosemont are thrilled to hear about your excellent experience. It's great to know you enjoyed the new rooms. We appreciate your feedback about the restaurant and bar hours and will take it into account. We look forward to your next stay!
8/10 Bien
Umaporn
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Umaporn
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Umaporn, thank you for your kind words. The team members at Holiday Inn Chicago O’Hare – Rosemont are dedicated to providing friendly and helpful service. We hope to welcome you back soon!
10/10 Excellent
RON
Voyage d’affaires
20 mai 2024
Les points forts : Équipements
RON
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Ron, thank you for your feedback! The team at Holiday Inn Chicago O’Hare – Rosemont is glad to hear you had a great experience. We're looking forward to welcoming you back!
8/10 Bien
Derrick
19 mai 2024
Les points forts : Propreté et équipements
Derrick
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Derrick, thank you for your feedback. The team at Holiday Inn Chicago O’Hare – Rosemont is pleased to hear you had a nice experience. We look forward to welcoming you back soon!
10/10 Excellent
Daniel
Voyage d’affaires
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 17 mai 2024
Daniel, thank you for your fantastic feedback! The team at Holiday Inn Chicago O’Hare – Rosemont takes pride in maintaining cleanliness and offering exceptional service. We're looking forward to welcoming you back again soon!
10/10 Excellent
SELINAH
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SELINAH
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Selinah,Thank you for sharing your experience at the Holiday Inn Chicago O’Hare – Rosemont! We're delighted to hear that the check-in process exceeded your expectations. Our team looks forward to welcoming you back soon!
6/10 Satisfaisant
Mayela
15 mai 2024
Les points forts : Propreté
Mayela
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 mai 2024
Mayela, thank you for providing a rating. We hope your stay met your expectations. If there's anything specific you’d like to share about your experience, we welcome any additional feedback.
8/10 Bien
Ralph
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ralph
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Ralph, the team at Holiday Inn Chicago O’Hare – Rosemont is delighted to hear about your enjoyable experience. It is wonderful to know that you appreciated the modern look and cleanliness. The team takes pride in delivering friendly service and maintaining high standards. We look forward to welcoming you back soon!
10/10 Excellent
Ahmet
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ahmet
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Ahmet, thank you for the excellent rating! The team at Holiday Inn Chicago O’Hare – Rosemont is thrilled to see that you had a wonderful stay. We look forward to welcoming you back soon!
10/10 Excellent
LaKera
15 mai 2024
LaKera
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Thanks for the perfect rating, LaKera!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn Chicago O’Hare – Rosemont.Have a wonderful day!
10/10 Excellent
Caitlin
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caitlin
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Caitlin, thank you for staying with Holiday Inn Chicago O’Hare – Rosemont! It is wonderful to see that you had such a positive experience. We're looking forward to welcoming you back on your next visit!
10/10 Excellent
Nicole
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Nicole, it's fantastic to hear that you had a wonderful experience at the Holiday Inn Chicago O’Hare – Rosemont. Our entire team is delighted to hear that you appreciated our tidy environment and helpful colleagues. Your satisfaction is always our top priority. We hope to see you again soon for another enjoyable stay.
4/10 Médiocre
nicole, Port Richey
13 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nicole
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 mai 2024
Nicole, it seems your experience didn't quite match your expectations. We're truly sorry to hear that. We aim to provide an enjoyable stay for all our guests, and your feedback is essential in helping us accomplish this. We hope to have another chance to welcome you back for a better experience.
10/10 Excellent
Ronghua, Houghton
Voyage en famille
12 mai 2024
Ronghua
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Ronghua, thank you for sharing your experience at Holiday Inn Chicago O’Hare – Rosemont. It's wonderful to know you found our hotel well-maintained and favorably located. We aim to provide a seamless experience for our guests, and we're glad we succeeded in your case. We look forward to welcoming you back in the future.
10/10 Excellent
Jennifer
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Jennifer, thank you so much for your excellent rating. It's fantastic to hear that the Holiday Inn Chicago O’Hare – Rosemont met your expectations. We sincerely appreciate your feedback and can't wait to welcome you back for another visit!
10/10 Excellent
Daniela, De Forest
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniela
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Daniela, thank you for choosing the Holiday Inn Chicago O’Hare – Rosemont for your stay. We trust you had an enjoyable experience. We value your patronage and look forward to welcoming you back.
4/10 Médiocre
Max
10 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Max
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Max, it seems like your recent visit didn't live up to expectations. We value your feedback and we'll work tirelessly to improve. We hope to have the opportunity to change your impression of the hotel in the future.
10/10 Excellent
Kate
9 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Kate
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Thanks, Kate! It's outstanding your time at Holiday Inn Chicago O’Hare – Rosemont was fantastic. We can't wait until your next visit!
6/10 Satisfaisant
juan
8 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
juan
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 10 mai 2024
We appreciate the feedback, Juan.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
6/10 Satisfaisant
Ronald
Voyage en couple
8 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ronald
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Ronald, thank you for taking the time to share your experience. We apologize for any inconvenience experienced due to the card issues and understand how tiring such circumstances can be after a long journey. Additionally, we acknowledge the disturbance you faced early in the morning from our cleaning colleagues. As for the parking fees, they are in line with the area's standards but we comprehend how they can add up. We will take these points into consideration for future improvement. We hope for another opportunity to serve you better in the future.
10/10 Excellent
Maqsud
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maqsud
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 9 mai 2024
Maqsud, thank you for choosing to stay at the Holiday Inn Chicago O’Hare – Rosemont. We're happy to hear that you found our hotel to be good and tidy. We look forward to having you with us again in the future.
10/10 Excellent
Katherine
Voyage en famille, Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katherine
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Katherine, it's fantastic to hear you enjoyed your stay at Holiday Inn Chicago O’Hare – Rosemont. Our team members strive to maintain patience and friendliness, regardless of how busy we may be. We're thrilled they enhanced your experience during the area's major events. We look forward to welcoming you back during your next visit.
10/10 Excellent
Shaneice
6 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Shaneice
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Shaneice, we appreciate your patience regarding the shuttle service during your recent visit. It is our priority to provide a seamless experience from start to finish. We welcome the opportunity to serve you more efficiently on your future visits.
10/10 Excellent
Siegfried
6 mai 2024
Siegfried
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Thank you for taking the time to leave this wonderful rating, Siegfried! We hope to see you again soon at Holiday Inn Chicago O’Hare – Rosemont so we can share yet another amazing experience!
10/10 Excellent
Larry
5 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Larry
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Larry, thank you for taking the time to rate Holiday Inn Chicago O’Hare – Rosemont. We're pleased that your stay was satisfactory. We look forward to your next visit so we can deliver another top-notch hotel experience.
2/10 Horrible
REBECCA
5 mai 2024
REBECCA
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 25 mai 2024
We appreciate the feedback, Rebecca.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
10/10 Excellent
VaKecia
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
VaKecia
Séjour de 2 nuits en mai 2024
10/10 Excellent
CHUN-HUNG
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CHUN-HUNG
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Chun-Hung, thank you for your 5-star rating on Expedia. We're thrilled you had a memorable stay at the Holiday Inn Chicago O’Hare – Rosemont. Our team is dedicated to providing unparalleled service and it’s wonderful you had such a positive experience. We're looking forward to your next visit.
10/10 Excellent
Jakwa
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jakwa
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 5 mai 2024
Jakwa, it's wonderful to hear that you had a great experience at the Holiday Inn Chicago O’Hare – Rosemont. We strive to provide our guests with outstanding services and we're delighted to see that reflected in your stay. We look forward to the opportunity to welcome you back.
10/10 Excellent
Lupita
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lupita
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 5 mai 2024
Lupita, thank you so much for choosing to stay with us at the Holiday Inn Chicago O’Hare – Rosemont. We’re thrilled you had a lovely visit and look forward to welcoming you back again in the future.
8/10 Bien
Lupita
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lupita
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 mai 2024
Lupita, thank you for choosing the Holiday Inn Chicago O'Hare – Rosemont and for sharing your experience. It's wonderful to hear that you appreciated our prime location near the All State Arena. Regarding your concerns, we strive to assign rooms that best suit each guest's preference and we regret any discomfort you experienced. Similarly, our pool availability occasionally varies due to routine maintenance, and we understand how important these amenities can be during your stay. We truly value your feedback and hope that you will consider staying with us again in the future.
10/10 Excellent
Madison
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Madison
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Madison, we're thrilled that you found the Holiday Inn Chicago O'Hare – Rosemont to offer great value, and that you appreciated our pet-friendly policy. Your satisfaction is our utmost reward! We're looking forward to welcoming you and your furry friend back in the near future.
10/10 Excellent
Elizabeth
Voyage en famille avec de jeunes enfants, Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 3 mai 2024
Elizabeth, it's a delight to learn about your excellent experience at the Holiday Inn Chicago O’Hare – Rosemont, particularly regarding the prime location within an easy stroll of Allstate Arena. Thank you for choosing us, and we hope to see you again in the future!
10/10 Excellent
Areli
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Areli
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 3 mai 2024
Areli, it's heartening to know you experienced the high quality service and enjoyed your stay at Holiday Inn Chicago O’Hare – Rosemont. Your satisfaction encourages our team to continually provide superior guest experiences. Looking forward to seeing you in the future!
10/10 Excellent
Maya
Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maya
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Maya, thank you for sharing your experience at Holiday Inn Chicago O’Hare – Rosemont. We're glad to hear that our dedicated team members and efficient shuttle service made your stay convenient. We are thrilled that our proximity to Allstate Arena made your concert experience even better. We truly appreciate your kind words and look forward to hosting you again for your future Chicago events.
10/10 Excellent
Abigail, Grand Rapids
Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abigail
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Abigail, it's wonderful to hear that you appreciated the convenient location of the Holiday Inn Chicago O’Hare – Rosemont, especially near the Allstate Arena. We strive to offer our guests prime accessibility to the city's attractions. We hope your journey in Chicago was memorable and can't wait to host you again.