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Avis sur Hilton Garden Inn Addison

3 out of 5
Hilton Garden Inn Addison
551 N Swift Rd, Addison, IL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 179 avis sur 340." "
Note des voyageurs de 8 (Bien), d’après 100 avis sur 340." "
Note des voyageurs de 6 (Satisfaisant), d’après 28 avis sur 340." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 340." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 340." "

9,2/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Gregory, Stittsville

Voyage d’affaires
Les points forts : Propreté et personnel et service
Middle of nowhere. Hard to even walk on surrounding streets with no sidewalks. No ice machine on floor 4. No dinner available Monday. Room ok but nothing special. Tv is small and old and slow. Good shower!
Séjour de 2 nuits en mai 2024

8/10 Bien

Marviene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
We came in for a wedding. This was a great cost effective option. The room was clean and comfortable.
Séjour de 1 nuit en avril 2024

10/10 Excellent

charlene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service and room!
Séjour de 1 nuit en avril 2024
Réponse de Wiola le 29 avr. 2024
Thank you for taking the time to leave us your review, and we look forward to seeing you soon.

6/10 Satisfaisant

Rob

Voyage d’affaires
Les points forts : Propreté et personnel et service
Needs a Renovation
This hotel is in desperate need of a renovation. Had to move to another room because my 20 year old tv didn’t work, the bed in my new room had a divot from thousands of people sleeping on it, the furniture just looked worn and in need of replacement. The people were great. But everything looks old and worn out.
Séjour de 2 nuits en janvier 2024
Réponse de Wiola le 24 janv. 2024
Thank you for taking the time to provide us with your feedback and please allow me to apologize most sincerely for the inconvenience you experienced during your stay with the hotel.Again, I am sorry for the condition of the hotel, and I would like to inform you that, we will be going under significant renovation of the hotel this year. We are happy to know that we will give our guests a better experience than ever before. We value your business, and we look forward to seeing you again soon.Thank you for staying with us.

10/10 Excellent

Giovanni

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Nice ambience
Séjour de 2 nuits en janvier 2024
Réponse de Wiola le 24 janv. 2024
Thank you for your feedback, and we look forward to seeing you again soon.

6/10 Satisfaisant

DOUGLAS

Séjour de 5 nuits en janvier 2024
Réponse de Wiola le 24 janv. 2024
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Frank

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Wiola le 24 janv. 2024
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Stephen

Séjour de 2 nuits en décembre 2023
Réponse de Wiola le 24 janv. 2024
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Washington

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Wiola le 24 janv. 2024
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Wiola le 6 nov. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 Bien

edward

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Dip In the Bed
The Hilton Garden Inn Addison is a nice place to stay. The place is very clean and the service is very friendly. But if you stay in room 227 and sleep in the bed on the left, watch out for the big dip in the upper half of the mattress. Laying on my back with all of the pillows was sort of OK. But trying to sleep on my stomach, I felt like I was hanging off of a cliff. After switching to a more diagonal position, it felt a little better. The mattress needs to be flipped, rotated and/or REPLACED. Also, the not included breakfast seemed a little expensive for what you are getting. At $14, the food seemed close to standard "included hotel fare". Go to IHOP a mile down the road for more choices at a lower cost.
Séjour de 1 nuit en octobre 2023
Réponse de Wiola le 6 nov. 2023
Thank you for the review. We are sorry to hear that the property did not live up to your expectations. We will use your feedback to get into the rooms and ensure we are doing the proper tasks to make the hotel shine. We are glad to hear you enjoyed our friendly staff!

6/10 Satisfaisant

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Wiola le 6 nov. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

6/10 Satisfaisant

DOUGLAS

Séjour de 5 nuits en octobre 2023
Réponse de Wiola le 6 nov. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Connor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

8/10 Bien

Zak

Séjour de 1 nuit en août 2023

10/10 Excellent

Jessica

Séjour de 1 nuit en août 2023

8/10 Bien

Giovanni

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exlende
Séjour de 7 nuits en août 2023

10/10 Excellent

MARIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would like to thank all the staff that helped us with the document that we needed to notarized. Also, the desk clerk that found my pendant! I’m sorry I don’t remember his name. But I really appreciate what you did!!! Thank you very much!
Séjour de 4 nuits en août 2023

10/10 Excellent

Mandy

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Timmy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Renanta

Séjour de 1 nuit en juillet 2023
Réponse de FOM le 10 juil. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a valued, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Brenda

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en juin 2023
Réponse de Wiola le 11 juil. 2023
Thank you for your positive review! We're glad you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Kathyrn

Séjour de 3 nuits en juin 2023
Réponse de Wiola le 11 juil. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

4/10 Médiocre

Margo

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
We arrived to a room with no air conditioning. We thought it was just an overworked system so asked for a fan to assist in moving the air in the room. The fan helped but the AC never caught up. We had to have maintenance come in to reboot the compression in the system to get it operating. We had arrived early and although we had originally booked a King size bed with a Jacuzzi tub we were booked into a queen room with a standard bathroom. I understand that being part of a wedding group that you only alot so many rooms to their block available but why when we booked back in March were we down graded so much on checkin.
Séjour de 2 nuits en juin 2023
Réponse de FOM le 5 juin 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bien

Cristino

Séjour de 2 nuits en mai 2023
Réponse de Wiola le 11 juil. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service
Séjour de 1 nuit en avril 2023
Réponse de Wiola le 19 avr. 2023
Thank you very much for staying with us. Your feedback is extremely valuable to us.

8/10 Bien

Mike

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lot of construction in the area. Bed was very hard.
Séjour de 2 nuits en avril 2023
Réponse de Wiola le 19 avr. 2023
Thank you for your feedback and I am truly sorry for the difficulties you faced with our bed and the construction in the area.

10/10 Excellent

Steven

Séjour de 4 nuits en mars 2023
Réponse de Wiola le 19 avr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

sarah

Séjour de 1 nuit en mars 2023
Réponse de Wiola le 19 avr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Jerome

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Wiola le 19 avr. 2023
Thank you for your wonderful review! Please come back and stay with us again!

6/10 Satisfaisant

Eric

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Wiola le 19 avr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Luana

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Family
Séjour de 2 nuits en mars 2023
Réponse de Wiola le 19 avr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 Bien

Jeannine

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Wiola le 19 avr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Valentina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Our stay was amazing. My husband and I loved everything about the hotel.
Séjour de 2 nuits en mars 2023
Réponse de Wiola le 19 avr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Ashley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, great room, pool is great
Séjour de 1 nuit en mars 2023
Réponse de Wiola le 19 avr. 2023
Thank you for your wonderful review! We're glad you enjoyed your stay with us, especially our amenities. We look forward to welcoming you back to Hilton Garden Inn Addison the future!

10/10 Excellent

Marci

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Wiola le 19 avr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

4/10 Médiocre

Bryan

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Focus on the little things
They were doing some renovations which are needed. It felt like I walked into 1995 in there. Would have liked to have seen some to-go breakfast options. There was nothing to grab and go. Water was hard to find and there were no great options to buy.
Séjour de 2 nuits en janvier 2023

4/10 Médiocre

HEATHER

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Not given appropriate room
I had requested a handicapped accessible room, and verified at check in that it was. Before we left for dinner, my daughter checked and said there was no shower bench, because with my disability i cannot stand more than a minute. I asked at the desk for a bench to be sent to my room, and the guy working said he would. When i finally got ready for bed, there was no bench. Then i noticed the toilet is not the height to be ADA compliant, there were no grab bars anywhere in the bathroom, and if i was using my wheelchair, it would not fit in the bathroom all the way. I could see the room is accessible for the visually impaired, but not for me with my physical disability. And i know the guy at the desk knew i was using a walker. Also, the beds are as hard as rocks. Both my 22 year old daughter and i agreed on that.
Séjour de 1 nuit en décembre 2022
Réponse de Graciela D. le 7 janv. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bien

Tracy

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
The beds in this place are awful. We slept the whole next day because we didn’t sleep the night we stayed
Séjour de 1 nuit en décembre 2022
Réponse de Graciela D. le 7 janv. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bien

Malana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice hotel in a quiet neighborhood however the main reason for the stay was so our kids could swim and the adults could enjoy the hot tub. The pool was cold supposed to be heated which it clearly wasn't warm enough with it only being 22' degrees outside. Plus it definitely needed shocked the smell of chlorine was extremely strong. And the hot tub was not heated at all nor did the jets work. 😒 Very disappointing.
Séjour de 1 nuit en novembre 2022
Réponse de Graciela D. le 7 janv. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bien

Daniel

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en octobre 2022
Réponse de gd le 13 oct. 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Ted

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very functional. Good breakfast. Noisy neighbors. Expensive.
Séjour de 1 nuit en octobre 2022
Réponse de gd le 13 oct. 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hockey game weekend
Overall good stay - location perfect, list of area eating establishments was helpful and the ones we picked were great.
Séjour de 2 nuits en septembre 2022
Réponse de gd le 13 oct. 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Rodolfo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy muy bien esta propiedad
Séjour de 2 nuits en septembre 2022
Réponse de gd le 13 oct. 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicely decorated, very clean, quiet rooms.
Séjour de 2 nuits en septembre 2022
Réponse de GD le 30 oct. 2022
Thank you for taking the time to share your experience. We look forward to seeing you again.

2/10 Horrible

Cassidy

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I paid for a jacuzzi tub and when I got there and used it the headrest was broken off and water sprayed everywhere and it was unusable. I told the front desk and they just said sorry. It's crap I paid for a jacuzzi and couldn't use it. The drain was also broken in the tub. I didn't get offered anything just got told sorry!
Séjour de 1 nuit en août 2022
Réponse de GD le 13 oct. 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Roberta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
The service was friendly and my room was comfortable and clean.
Séjour de 1 nuit en août 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable Convenience
Very comfortable room and attentive staff. Perfect for our brief stay in the area.
Séjour de 1 nuit en août 2022

10/10 Excellent

Duang

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2022