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Avis sur Hilton Chicago O'Hare Airport

4 out of 5
Hilton Chicago O'Hare Airport
O'Hare International Airport, Chicago, IL

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 797 avis sur 1923." "
Note des voyageurs de 8 (Bien), d’après 427 avis sur 1923." "
Note des voyageurs de 6 (Satisfaisant), d’après 330 avis sur 1923." "
Note des voyageurs de 4 (Médiocre), d’après 211 avis sur 1923." "
Note des voyageurs de 2 (Horrible), d’après 158 avis sur 1923." "

8,2/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

2/10 Horrible

Luc

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Really old hotel
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Luc,We're continuously working to ensure modern comfort for our guests. Our team hopes you enjoyed aspects of your stay, and we would love the opportunity to welcome you back for a more satisfying experience in the future.-Hilton O'Hare team

10/10 Excellent

jean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Incredible service and very clean hotel
Séjour de 1 nuit en février 2024
Réponse de General Manager le 19 févr. 2024
Dear Jean,We're delighted you enjoyed our hotel's incredible service and cleanliness. Our team takes great pride in ensuring guests a welcoming and spotless environment. Thank you for your recognition, and we look forward to welcoming you back soon.-Hilton O'Hare team

6/10 Satisfaisant

Franck, Paris

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Un hôtel qui nécessite un coup de jeune de façon urgente.
Réponse de General Manager le 8 oct. 2023
Dear Franck,Thank you for taking the time to share your important feedback. We are always striving to improve our guest experience and hope to renovate all our rooms in the near future. Please allow us another opportunity to provide the stellar experience we know we can deliver. -Hilton O'Hare team

6/10 Satisfaisant

Charles

Séjour de 1 nuit en septembre 2023

8/10 Bien

FABIEn

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Oliver

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2023

4/10 Médiocre

Juan Pedro

Séjour de 1 nuit en juillet 2022

4/10 Médiocre

Philippe

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Outdated, restaurant is a 1 out of 10. This is the Hilton of Chicago O’Hare…I challenge Hilton’s president to stay for a night and invite some friends to dine with him at the restaurant !
Séjour de 1 nuit en mars 2022

4/10 Médiocre

Rob

Les points faibles : Infrastructures et conditions de l’hébergement
The room i was issued did not have a working tv and the phone was not working as well.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Joe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice upscale hotel super convenient to ORD.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Joe,Thank you so much for the five-star review. We're so pleased you enjoyed our upscale, modern property and convenient location. We hope to see you return soon.-Hilton O'Hare Team

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Right across the street from the terminal.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Larry,Thank you for choosing Hilton Chicago O'Hare Airport! We're glad our location worked well for your trip, and we invite you to stay with us again should you be back in the area.-Hilton O'Hare Team

8/10 Bien

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our flight was delayed. Stayed 1 night, had a nice nice meal. Very friendly staff. Very walkable to the airport.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 21 avr. 2024
Dear Alan,Thank you for sharing your great stay at Hilton Chicago O'Hare Airport. We're glad you had a comfortable time and enjoyed our friendly staff and convenient location. We wish you well until next time.-Hilton O'Hare Team

4/10 Médiocre

Patrick

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Checked into the room it was 80°. Called customer service they sent up an engineer and he said there was nothing he could do I should just open a window. Are you kidding?? And this is Hilton?
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Patrick,Thank you for taking the time to share your experience. We are very disappointed to hear about the unsatisfactory state of your room and regret any inconvenience caused. This is not reflective of the high-quality service and comfortable experience synonymous with the Hilton name, and your feedback will help us improve the experience of future guests. We apologize again for any issues caused and thank you for your feedback.-Hilton O'Hare Team

6/10 Satisfaisant

Allie

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024

8/10 Bien

Geany

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Geany,Thank you for choosing to stay with us at Hilton Chicago O'Hare Airport. We're thrilled you were able to take advantage of our convenient location. If there was anything we could have done differently to make your experience a truly exceptional one, please don't hesitate to reach out at any time. The pleasure was all ours, and we hope you'll choose to visit us again soon.-Hilton O'Hare Team

10/10 Excellent

gwen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very easy to stay before super early am flights! Get a good nights sleep on a comfortable bed.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Gwen,Thank you so much for the five-star review. We are pleased to hear you enjoyed our comfortable, relaxing accommodations, and we hope you'll stay with us again soon.-Hilton O'Hare Team

8/10 Bien

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good choice if you want to be on the airport premises.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Donna,We were happy to provide you with airport accommodations, and we're glad you enjoyed your visit. If you're in the area again, please come back to see us.-Hilton O'Hare Team

6/10 Satisfaisant

Ryan

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The front desk clerk at concierge desk around 11pm was the rudest piece of hotel staff trash I ever encountered. European guy. After a terrible 6 hour layover and having to spend $300 on a hotel room in Chicago, nothing worst then a rude hotel staff member. My room key stopped working after spending $100 at the restaurant. I get yelled at hotel staff for having my key next to my cell phone. The way he talked to me, lucky I did not provide an attitude adjustment the old fashion way. It’s 2024 and will stick to charge backs and providing a review on all platforms. He provided no help and refused to get us new cards. Finally the girl at the front desk stepped in and helped. No accountability. With over 15 years working at the Hilton, this was not the way to treat a guest.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Ryan,Please accept our sincere apology for your inconvenience. Although this is not typical, we will discuss your report with our leadership staff to ensure this does not occur again. Thank you for notifying us of your experience and we hope you will consider staying with us again as we know we can provide you with the stay you expected and deserve.-Hilton O'Hare Team

10/10 Excellent

Nate

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice to be at the airport for early flights
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Nate,Thank you for sharing your feedback! Ensuring a seamless experience for our guests, especially those with early flights, is a top priority. We're delighted to hear that your time with us was pleasant, and we look forward to welcoming you back for another smooth travel experience!-Hilton O'Hare Team

10/10 Excellent

stanley

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Costumer service
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Stanley,Thank you for staying with us at Hilton Chicago O'Hare Airport and recognizing our team's great service. We appreciate your feedback, and on behalf of our team, we want to welcome you back again anytime!-Hilton O'Hare team

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property and so convenient to airport. Short indoor walk from the terminal.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Thomas,Thank you so much for taking the time to share your thoughts on your recent visit. We are delighted our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.-Hilton O'Hare team

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place for a long layover. Ordered a Little Angelo's Chicago pizza and they delivered to the lobby and the lobby called us to pick it up. Nice little gift shop in lobby with Chicago souvenirs. Recommended.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Patrick,Thanks for the five stars! We're so happy to hear you enjoyed our world-class service and had a nice stay with us. We hope you'll choose us again next time you're in the area!-Hilton O'Hare team

6/10 Satisfaisant

Kelly

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel lobby & rooms are dated. Both room & lobby carpet showed significant wear and tear. Stains on carpet in room and dated upholsteries and furniture. Not worth the nightly cost of $285. I would have rather taken a shuttle to a nearby hotel with modern updates.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Kelly,Thank you for staying with us and for your review. We are disappointed your time with us was not as expected, and we apologize for any issues you encountered. Our maintenance team will investigate your concerns further. Again, thank you for choosing our hotel, and we hope you will consider a return visit the next time you are in Chicago.-Hilton O'Hare team

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and helpful
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Susan,It was wonderful having you stay with us recently. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you! Thank you for your kind review and perfect rating, and we hope you return soon.-Hilton O'Hare team

10/10 Excellent

Bhajanjit

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Pretty bad front desk service, lots of typing and an incredulous look. Need better software to help the front desk, clearly the personnel were nice but not well trained. I spent over 30 minutes checking in, with the check in person typing furiously and staring at a screen and getting frustrated at whatever she saw on the screen. Not the first time this has happened to me. TIme for AI? Please clean up.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Bhajanjit,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience. That said, we apologize for the inconvenience you encountered at the front desk. We'll be sure to discuss your concerns with our team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line. -Hilton O'Hare team

6/10 Satisfaisant

William

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Yuta

Voyage d’affaires
Les points forts : Propreté et équipements
This hotel is the nearest from the airport
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 3 avr. 2024
Dear Yuta,Thank you for sharing your experience! We're glad to hear that our hotel's proximity to the airport was convenient for you. Our team is committed to providing a seamless experience for our guests, and we hope to have the pleasure of welcoming you back!-Hilton O'Hare team

10/10 Excellent

Steve

Séjour de 1 nuit en mars 2024

8/10 Bien

Chad

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Daryl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet - Even at ORD, there was no noise in the room. Very convenient location on a late night flight back to Chicago before a long drive up north.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 31 mars 2024
Dear Daryl,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your delightful review. We are thrilled to know our great location and peaceful accommodations are exactly what you needed before your long drive north. It would be an honor to welcome you back on future trips to the area.-Hilton O'Hare team

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient for traveling
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Laura,Thank you for choosing to stay at Hilton Chicago O'Hare Airport. Travelers appreciate the convenience of our location in the middle of O'Hare International Airport! We hope to welcome you back. -Hilton O'Hare team

10/10 Excellent

Joanna Marie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Robert

Voyage d’affaires
Les points forts : Propreté et personnel et service
The hotel was very expensive for being a small room ($339 with taxes included) and the shower had very little water pressure and the bed was subpar. The room felt kind of depressing. There were no extra frills to speak of either. I would definitely not choose this property again.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Robert,It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review with both housekeeping and maintenance. We apologize for any misunderstanding that occurred during your stay. Your feedback is appreciated, and our team considers it an opportunity to continually improve. -Hilton O'Hare team

10/10 Excellent

Kathryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Patricia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very helpful, friendly and very convenient to get to from airport!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Patricia,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Hilton Chicago O'Hare Airport!-Hilton O'Hare team

8/10 Bien

Jean

Séjour de 1 nuit en mars 2024

8/10 Bien

Lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Can’t beat the convenience after a late arriving flight!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 23 mars 2024
Dear Lisa,Thank you for choosing to stay with us at Hilton Chicago O'Hare Airport. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Hilton O'Hare Team

10/10 Excellent

Daniel

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

John, Grand Isle

Les points forts : Propreté, personnel et service, équipements
Hotel is aging. Staff was helpful. Water Pipes clanked. But extremely convenient.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 21 mars 2024
Dear John,While our friendly team members impressed you, we're sorry to hear about any upkeep concerns during your visit, as this matter is very important to us. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider giving us another chance in the future. -Hilton O'Hare team

10/10 Excellent

Tomoko

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed at Hilton Chicago O'Hare Airport before going to Japan. The concierge and the staffs helped me a lots to move my suitcase and moving boxes. They put my stuffs on the shuttle, took me to O 'hare, and finally arrange the next airport luggage staff. Thank you for their generous minds and kindness!!!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 20 mars 2024
Dear Tomoko,Thank you so much for your kind five-star review. It was an honor to host you at Hilton Chicago O'Hare Airport. We are delighted that our team went above and beyond for you, and they greatly appreciate your recognition. We wish you safe travels during your time in Japan, and we look forward to welcoming you back next time you are in Chicago.-Hilton O'Hare team

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect for our needs. Clean, convenient and quiet
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Michelle,Thank you so much for choosing Hilton Chicago O'Hare Airport. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness, convenient location, and comfortable accommodations. We hope you'll consider joining us again on your next trip to Chicago; it was a genuine pleasure hosting you.-Hilton O'Hare team

6/10 Satisfaisant

Ron

Voyage d’affaires
They did not clean the room after the first night. In room dining was very bad. They served in a plastic bag. No Hilton standard at all.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 16 mars 2024
Dear Ron,Thank you for your honest review. We are disappointed to learn that your experience fell short of expectations. Your feedback will be shared with our team for further consideration, and to ensure our high standards of hospitality are being met. It was a pleasure having you as our guest, and we hope you will give us another chance to change your perceptions down the line. -Hilton O'Hare team

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Alicia

Les points forts : Propreté
The only reason I chose this particular Hilton was that I could walk from it to the airport in less than 5 minutes. The hostess at the breakfast check-in never ever smiled and seem to have quite the attitude when simple questions were asked. BTW, breakfast is NOT included no matter how much you paid for your room; everything is a la carte. At the little coffee stop down the hall charges $7 for a bag of potato chips. It is also an older hotel. Would I stay here again? Probably not.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 14 mars 2024
Dear Alicia,We're happy to hear you enjoyed the convenience of our location, though we're sorry to hear that not everything was as you expected. Please accept our apologies for any inconvenience you encountered with our breakfast. While we do not advertise this as a complimentary amenity, we do aim to provide a delicious selection for our guests to choose from. Rest assured, our team is looking into your comments, and we hope for another chance to impress you in the future.-Hilton O'Hare team

2/10 Horrible

Nathan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Raj

Séjour de 1 nuit en mars 2024

10/10 Excellent

Angela, Lapeer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Flight canceled, needed trim for the night. Was clean and fit need. Expensive but that is to be expected for at airport.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 12 mars 2024
Dear Angela,It's wonderful to have earned your outstanding rating of Hilton Chicago O'Hare Airport! We're delighted that our clean accommodations met your needs well. Many thanks for your kind praise and we hope you'll return.-Hilton O'Hare team

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent in service and cleanliness. I would say they might be missing a bit on the small details that go a long way like a courtesy water bottle next to your nightstand or a small chocolate or things of the sort. However, that is just a small nitpick, the rest was perfect!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Adrian,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your delightful, five-star review. Our team works hard to ensure our guests have a perfect visit so they will be delighted to know you were impressed with their service and our spotless accommodations. We look forward to welcoming you back on future trips to our area.-Hilton O'Hare team

10/10 Excellent

Daniel, SLP

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 12 mars 2024
Querido Daniel,Obrigado por sua breve, mas incrível avaliação de cinco estrelas. Estamos muito satisfeitos por você ter gostado de sua estadia no Hilton Chicago O'Hare Airport e esperamos recebê-lo novamente em breve.-Equipe Hilton O'Hare

10/10 Excellent

Sara, Traverse City

Voyage en couple
Les points forts : Personnel et service
We have over night stayed two years in a row. The hotel needs to be updated, but is very convenient for quick stay at airport.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Sara,It was a pleasure to welcome you back to Hilton Chicago O'Hare Airport. Situated in Chicago O'Hare International Airport, travelers appreciate our convenient location. Your feedback has been noted and will be considered as we plan for the future. Thank you for being our guest, and come back soon. -Hilton O'Hare team