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Avis sur Baymont by Wyndham Gurnee

2.5 out of 5
Baymont by Wyndham Gurnee
5430 Grand Ave, Gurnee, IL

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 343 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 293 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 190 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 88 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 87 avis sur 1001." "

7,6/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Rengith Vattathara

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean room
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area.

2/10 Horrible

Therese

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 17 mai 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Gurnee IL. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

10/10 Excellent

Crystal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love staying here the beds are so comfortable! And its very quiet and clean rooms.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Crystal,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Bien

JUAN CARLOS

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Thank you so much for choosing Baymont Inn & Suites in Gurnee. We appreciate your feedback

10/10 Excellent

Sylvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 10 mai 2024
Thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area.

8/10 Bien

Nancy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, we were in town for 3 nights for my grandsons Navy graduation, and I have no complaints about the hotel. clean, affordable, staff is very nice, room was comfortable, the room temperature was perfect. the breakfast was included and very good except I wish they had brewed coffee, it was a watered down version of hot coffee, but just not a very good beverage. otherwise everything was great
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Nancy,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

William, Lake Station

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel to stay at
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

2/10 Horrible

Bethany

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Weird brown floaties in the pool (entire pool area was run down, had like water stains and rust so I assume it was from that?) and weird smelling water. Walls of room are paper thin - I finally called the front desk around 11 saying it sounded like someone was opening and slamming closed drawers continually and squeegeeing water around, and the guy said “well you’re right above the employee laundry room but no one else has complained, so …” Water bucket on the ground due to dripping water (it wasn’t raining outside …) and all around just lipstick on a pig feeling.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear valued guest, we apologize for not meeting your expectations. We will look into the issues specified.. Thanks and Regards..

10/10 Excellent

nathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second time going back there. I really love that place. Breakfast is the best. !!!!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Nathan,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Médiocre

jonathan

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 4 avr. 2024
Dear Jonathan,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Arijanna, Elgin

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 3 avr. 2024
Dear Arijanna,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Don

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Clean and quite
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Don, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 Excellent

Todd

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the pool
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Todd,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Satisfaisant

Lynn

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 27 mars 2024
Thank you for reaching out and providing us with your valuable feedback about your stay.

10/10 Excellent

Crystal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed here alot and i enjoy how i can have a good night sleep with your beds and how quiet it is here.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Crystal, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks

8/10 Bien

Dina

The only thing I don’t like you have to await to get your $100 deposit back that takes 5-10 business per the contract I sign at the time of check.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Dina, we apologize for any inconvenience may have caused you. As an incidental hold we do hold 100 but it takes 5-7 business days depending on your bank. From our end it goes back in 24hr-48hr if its not weekend. Sorry for the inconvenience Thanks

8/10 Bien

Josue

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 14 avr. 2024
Dear Josue,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just clean and reasonable
Séjour de 3 nuits en février 2024
Réponse de General Manager le 12 mars 2024
Dear William,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Ruben

Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté
love this hotel
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Ruben,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Crystal, North Chicago

Voyage en famille
Les points forts : Équipements
Always a good stay
Séjour de 1 nuit en février 2024
Réponse de General Manager le 7 mars 2024
Dear Crystal,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Deontre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to start
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 6 mars 2024
Dear Deontre,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

North

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff that took care of us when we checked in was wonderful, very accommodating, friendly . Made is feel very welcomed and we enjoyed our stay in this place
Séjour de 1 nuit en février 2024
Réponse de General Manager le 1 mars 2024
Dear North,We are delighted that you decided to stay with us at Baymont by Wyndham Gurnee during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Mary

Séjour de 1 nuit en février 2024
Réponse de General Manager le 21 mars 2024
Dear Mary,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Bien

Davyd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de General Manager le 27 févr. 2024
Dear Davyd,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Mary

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property is older - however, clean and updated. It was a nice place to stay and very cost conscious. Would definitely stay there again.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 26 févr. 2024
Dear Mary,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would have given 5 stars but when you are in the middle of your shower and you lose pressure and hot water, makes you upset.
Séjour de 4 nuits en février 2024
Réponse de General Manager le 26 févr. 2024
Dear John,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Naketha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are nice, just wish they had a Juczzi. But i enjoyed my stay.. Pool was a little dirty.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 25 févr. 2024
Dear Naketha,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Bien

Randy

Very tidy well taken care of. Great service!
Séjour de 2 nuits en février 2024
Réponse de Front Desk le 22 févr. 2024
Thank you for reaching out and providing us with valuable feedback.

10/10 Excellent

Qingfa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 22 févr. 2024
Thank you for reaching out and providing us with valuable feedback.

10/10 Excellent

Evelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Front Desk le 22 févr. 2024
Thank you for reaching out and providing us with valuable feedback.

8/10 Bien

Tabetha

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 22 févr. 2024
Thank you for reaching out and providing us with valuable feedback.

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Not bad, just not great hot water in the showers
Séjour de 3 nuits en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Paul,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Satisfaisant

Analy

Séjour de 4 nuits en février 2024
Réponse de General Manager le 21 mars 2024
Dear Analy,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Brenda

Séjour de 1 nuit en février 2024
Réponse de General Manager le 21 mars 2024
Dear Brenda,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Hector

Séjour de 1 nuit en février 2024
Réponse de General Manager le 17 févr. 2024
Dear Hector,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Satisfaisant

Sara

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
We had no hot water for showers in the morning. Was told the breaker would be reset. 40 minutes later husband used another room to shower. Maintenance came in the evening and we ended up changing rooms, which wasn’t very convenient. Front desk was very apologetic at check out.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 15 févr. 2024
Dear Sara,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Ifedayo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
So good I lobe it here
Séjour de 2 nuits en février 2024
Réponse de Front Desk le 15 févr. 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 13 févr. 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 Excellent

Matthew

Séjour de 2 nuits en février 2024
Réponse de Front Desk le 14 févr. 2024
Thank you for reaching out and providing us with valuable feedback.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel was a bit run down. There were places the drywall was patched but never painted. The shampoo bottles were half full, which makes me think they are refilled instead of new. The beds were hard but we were just there to sleep and leave so it worked for what we needed.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 12 févr. 2024
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de General Manager le 12 févr. 2024
Dear Robert,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Satisfaisant

Lurleen

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
I didn’t like the way it looked. It needs a little more bright color and details
Séjour de 3 nuits en février 2024
Réponse de General Manager le 11 févr. 2024
Dear Lurleen,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Anselmo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great and clean place friendly people great location I will come back again
Séjour de 1 nuit en février 2024
Réponse de General Manager le 9 févr. 2024
Dear Anselmo,We are delighted that you decided to stay with us at Baymont by Wyndham Gurnee during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Bien

Terrence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The guy behind the desk during the evenings is very professional. The Indian lady behind the desk seem a bit intimidating. She doesn’t smile at all, and kind of makes me feel uncomfortable. This would’ve been 5/5, but the lady is a different story.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 9 févr. 2024
Dear Terrence,We are delighted that you decided to stay with us at Baymont by Wyndham Gurnee during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Amin

Séjour de 1 nuit en février 2024
Réponse de Front Desk le 10 févr. 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

8/10 Bien

Jamie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 6 févr. 2024
We appreciate you sending us your feedback.Thank you

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast was great.
Réponse de Front Desk le 4 févr. 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

6/10 Satisfaisant

DAMIEN

Séjour de 1 nuit en février 2024
Réponse de General Manager le 5 févr. 2024
Dear Damien,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Dr. Rachel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very accommodating and extremely friendly.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 3 févr. 2024
Dear Dr.Rachel,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The hallways and the room smelled just like chlorine from the pool my bed was uneven. The 2 gentleman's that work there were so very professional, but the lady not so much.
Séjour de 4 nuits en janvier 2024
Réponse de General Manager le 29 janv. 2024
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager