Avis sur DoubleTree by Hilton Hotel and Spa Chester
DoubleTree by Hilton Hotel and Spa Chester
Warrington Road, Hoole Village, Chester, England
Avis
8,4
Très bien
9,0/10
Propreté
8,6/10
Personnel et service
8,4/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage d’affaires
10 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2023
Réponse de Frank Noel le 12 févr. 2023
Thank you for taking the time, to leave us comments we do hope to see you very soon.
10/10 Excellent
Ketan
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ketan
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 21 mai 2024
Dear Ketan,Thank you for a wonderful 5* review. We appreciate you taking the time yo share your fantastic experience with us, and we are pleased to learn that you found our new Garden Room menu offering plentiful options, our team to be helpful and our location so convenient. We hope that you choose to return to us again in the not too distant future.Kind Regards
8/10 Bien
Stephen
8 mai 2024
Stephen
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 28 mai 2024
Dear Stephen,Thank you for taking the time to share your experience with us.Kind Regards
10/10 Excellent
Thomas
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 2 nuits en avril 2024
10/10 Excellent
Katie
28 avr. 2024
Katie
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree by Hilton Chester le 19 mai 2024
Dear Katie, Thank you for choosing the DoubleTree Chester and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!Kind Regards,
2/10 Horrible
Nassera
Voyage d’affaires
27 avr. 2024
Nassera
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree by Hilton Chester le 28 avr. 2024
Dear Nassera,Thank you for choosing to stay with us recently and sharing your review of your time here at Doubletree Chester. We are sorry to learn that you experienced difficulties with the WiFi during your stay, our team are here to help and had we been aware of your concerns we are certain that we would have been able to resolve the connection issues.Warmest Regards
8/10 Bien
Samuel
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samuel
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 12 avr. 2024
Dear Samuel,Thank you for sharing your 4* review with us. We appreciate your feedback and are pleased to learn that our team welcomed you so nicely and you enjoyed our delicious warm cookies. Kind regards
10/10 Excellent
Obinna
25 mars 2024
Obinna
Séjour de 2 nuits en mars 2024
Réponse de DoubleTree by Hilton Chester le 16 avr. 2024
Dear Obinna, Thank you for taking a moment to share some feedback from your recent stay. It's amazing to see a 5* rating! W hope to welcome you back again soon. Kind regards,
10/10 Excellent
Richard
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en mars 2024
Réponse de DoubleTree by Hilton Chester le 26 mars 2024
Dear Richard, We are so pleased to read the kind comments you have made regarding your stay. We are sorry to learn of the issues at breakfast, but pleasing to learn you still enjoyed your time here with us. We hope to welcome you back again in the future. Kind regards,
10/10 Excellent
Rob
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rob
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton Chester le 16 mars 2024
Dear Rob,Thank you for taking a moment to share some kind words regarding your recent stay. We are so pleased to learn how much you enjoyed it. We hope to see you again in the future!Kind regards,
10/10 Excellent
Robin
25 févr. 2024
Robin
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 28 févr. 2024
Dear Robin,Thank you for a perfect 10! We appreciate the time you have taken to share your feedback following from your stay. We are very pleased that you experienced a positive stay and we hope that you choose to return again in the future.Kind regards
10/10 Excellent
Jean
Voyage en groupe
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice time, BUT
Jean
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton Chester le 25 févr. 2024
Dear Jean,Thank you for taking the time to share your review of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to learn how much you enjoyed so many areas of our hotel that you chose to visit. Please be assured that all feedback will be addressed with our team to ensure there is continuous improvement in both the service and facilities that we offer.We hope to be able to welcome you back to our hotel in the not too distant future.Warmest Regards
10/10 Excellent
Lynda
Voyage en couple
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynda
Séjour de 3 nuits en février 2024
Réponse de Guest Services le 21 févr. 2024
Dear Lynda,Thank you for your candid review, We appreciate both the 5* and constructive criticism. If only there was some exciting news that was relevant that we could share with you.......watch this space!Kind regards
6/10 Satisfaisant
kyle
19 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
kyle
Séjour de 2 nuits en février 2024
Réponse de Guest Services le 21 févr. 2024
Dear Kyle,Thank you for taking the time to share your experience with us. It would appear that on this occasion that not all elements of your stay have met with your expectations, and we are sorry to learn this. Guest satisfaction is of the highest importance too us and we appreciate when we have an opportunity to make things right for guests during their stay. We hope that you find a destination that satisfies your needs in the future.Kind regards
10/10 Excellent
Philip
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Philip
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton Chester le 17 févr. 2024
Dear Philip, Thank you for taking a moment to share this amazing 10* review with us. We are so pleased to learn how much you enjoyed your time at DoubleTree by Hilton Chester. We hope to see you again soon!
8/10 Bien
Lynn
Voyage en groupe
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynn
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton Chester le 16 févr. 2024
Dear Lynn,Thank you for choosing to stay with us recently and we are delighted to learn how much you enjoyed your time here at DoubleTree by Hilton Chester. It is fantastic to learn how much you enjoyed so many areas of our hotel. We are sorry that our check in time of 3pm was a little late for you and hope to be able to welcome you back in the near future.Warmest Regards
10/10 Excellent
James, Droylsden
Voyage en couple
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton Chester le 16 févr. 2024
Dear James,Thank you for sharing your perfect 5 out of 5 rating and review of your recent stay at DoubleTree by Hilton Chester. It is especially pleasing that you felt well looked after by our team and hope to welcome you back to stay with us again in the future.Warmest Regards
10/10 Excellent
Mark
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton Chester le 16 févr. 2024
Dear Mark,Thank you for sharing your perfect rating of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to learn how much you enjoyed your time here and very much hope to be able to welcome you back in the not too distant future.Warmest Regards
6/10 Satisfaisant
Ross
Voyage d’affaires
12 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
£20 to access spa
Ross
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton Chester le 13 févr. 2024
Dear Ross, Thank you for taking the time to share some feedback on your recent stay. We are so pleased to learn that you felt our hotel to be clean. I am sorry to read you were unhappy about the 20 charge for the use of the facilities. Unfortunately spa access is not included in your room rate. Kind regards,
10/10 Excellent
Philip
Voyage en famille
2 févr. 2024
Philip
Séjour de 2 nuits en janvier 2024
Réponse de Guest Services le 2 févr. 2024
Dear Philip,Thank you for the perfect 10!Kind regards
10/10 Excellent
Elizabeth
Voyage en groupe
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belated Christmas present
Elizabeth
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 2 févr. 2024
Dear Elizabeth,Thank you for sharing your positive experience with us. We are delighted that you continue to return to us, and hope that enjoy our restaurant's evening service. We look forward to your return next year and hope that all of the breakfast meets with your expectations.Kind regards
6/10 Satisfaisant
Mark
2 févr. 2024
Mark
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 20 mars 2024
Dear Mark,Thank you for taking the time to share your experience with us. We are sorry to learn that not all elements of your stay were as expected. We hope that we have another opportunity to welcome you back again in the future.Kind regards
10/10 Excellent
Martin
Voyage d’affaires
1 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Martin
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton Chester le 2 févr. 2024
Dear Martin, Thank you for taking a moment to share this review with us. We are pleased to see how much you enjoyed your stay from your amazing 10* rating. We hope to have the pleasure of welcoming you back again in the future. Warm regards,
8/10 Bien
Rachel
31 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton Chester le 2 févr. 2024
Dear Rachel,Thank you for taking a moment to share some feedback with us. We are pleased to learn you enjoyed your stay and hope to welcome you back again soon!Warm regards,
8/10 Bien
Ellie
30 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Spa
Ellie
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton Chester le 1 févr. 2024
Dear Ellie, Thank you for taking a moment to share some feedback with us. We are sorry to hear of the issue with the water temperature within the spa area during your time here. I can appreciate that this has impacted your stay and left you leaving with less than fond memories. We would love to investigate into this further. Please can I request that you contact the hotel directly so that we may have the opportunity to make this right with yourself. Warm regards, DoubleTree by Hilton Chester
10/10 Excellent
J
28 janv. 2024
J
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton Chester le 31 janv. 2024
Dear J, Thank you for taking a moment to share this amazing review with us. We are so pleased to learn how much you enjoyed your time here. We hope to welcome you back again on a future visit to DoubleTree Chester.
10/10 Excellent
Anne
Voyage d’affaires
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Anne
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 20 janv. 2024
Dear Anne,Thank you for your perfect 10, We are so pleased to learn that you found your stay to be quiet and comfortable, and we hope that we can welcome you back to the hotel again soon.Kind regards
8/10 Bien
filippo
19 janv. 2024
filippo
Séjour de 2 nuits en janvier 2024
Réponse de Guest Services le 20 janv. 2024
Dear Filippo,Thank you for taking the time to share your experience with us.Kind regards
10/10 Excellent
Simon
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simon
Séjour de 2 nuits en janvier 2024
Réponse de Guest Services le 13 janv. 2024
Dear Simon,Thank you for taking the time to share your positive score of 10. We are delighted that you enjoyed your stay and hope to welcome you back again soon.Kind regards
2/10 Horrible
Damian
Voyage en famille
8 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor
Damian
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton Chester le 8 janv. 2024
Dear Damian, Thank you for taking the time to share some feedback from your recent stay. We are sorry to learn that on this occasion we have failed to meet standards and expectations. We do hope we have the opportunity to welcome you back in the future. Kind regards,
6/10 Satisfaisant
Satish
6 janv. 2024
Satish
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton Chester le 8 janv. 2024
Dear Satish, Thank you for taking a moment to share this review. We hope to welcome you back again in the future. Kind regards,
10/10 Excellent
Matt
4 janv. 2024
Matt
Séjour de 2 nuits en janvier 2024
Réponse de DoubleTree by Hilton Chester le 8 janv. 2024
Dear Matt, Thank you for taking a moment to share some feedback on your stay. It's amazing to see a 5* rating. We hope to welcome you back on your next visit to Chester. Warm regards,
8/10 Bien
Clare
Voyage en groupe
2 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Clare
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton Chester le 6 janv. 2024
Dear Clare, We are sorry to learn of your experience whilst checking in at DoubleTree Chester. We hope we have the chance to welcome you back again in the future. Warm regards,
4/10 Médiocre
Jade
28 déc. 2023
Jade
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton Chester le 29 déc. 2023
Dear Jade, Thank you for taking a moment to leave this review. We hope to welcome you back again soon.
10/10 Excellent
amanda
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
amanda
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services le 30 déc. 2023
Dear Amanda,Thank you for taking the time to share your positive experience with us. We are very pleased to learn that you enjoyed your stay and hope that you choose to return to us again in the future.Kind regards
10/10 Excellent
Anna
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anna
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton Chester le 29 déc. 2023
Dear Anna, Thank you for taking a moment to share this amazing review with us. We are so pleased to receive a 10* rating. We hope to welcome you back again soon!Kind regards,
10/10 Excellent
Sophie
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sophie
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton Chester le 29 déc. 2023
Dear Sophie, Thank you for taking a moment to share this amazing review with us. We are so pleased to receive a 10* rating. We hope to welcome you back again soon!Kind regards,
8/10 Bien
Georgina
Voyage en groupe
26 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Georgina
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 27 déc. 2023
Dear Georgina,We are pleased to learn that you found the location of the hotel and facilities that we have available to your liking. Please be aware that we do offer a range of rates to our guests including spa inclusive stays so that our guests can tailor their stay. We hope that you choose to return again in the future
10/10 Excellent
Anthony
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1 night stay
Anthony
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton Chester le 24 déc. 2023
Dear Anthony, Thank you for taking the time to share this amazing review. We are so pleased to learn how much you enjoyed your time here with us, and grateful for the brilliant comments you have made. We hope to welcome you back again soon! Kind regards,
4/10 Médiocre
S
Voyage en famille
23 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
S
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton Chester le 23 déc. 2023
Dear S,Thank you for choosing to stay with us recently and sharing your review of your time here. We are sorry that we were not able to meet your expectations on this occasion. As our pool is an integral part of the spa experience we don't feel this is suitable for any of our under 16 guests. We hope that you will consider staying with us again in the future.Warmest Regards
10/10 Excellent
Manon
Voyage en famille
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Manon
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton Chester le 20 déc. 2023
Dear Manon, Thank you for taking the time to share your amazing 10* rating with us. We can't wait to welcome you back again on your next visit to Chester. Warm regards,
10/10 Excellent
Luke
17 déc. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Great stay for a break!
Luke
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton Chester le 18 déc. 2023
Dear Luke, Thank you for taking the opportunity to share some feedback from your stay. We are so pleased to read your kind comments, and to know you had an enjoyable stay. We hope to welcome you back again in the future.
10/10 Excellent
Kirstie
17 déc. 2023
Kirstie
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 18 déc. 2023
Dear Kirstie,Thank you for your 5* review, we are delighted that you enjoyed your stay and hope that we have an opportunity to welcome you back again in the future.Kind regards
8/10 Bien
Robert
10 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Reception
Robert
Séjour de 2 nuits en décembre 2023
Réponse de DoubleTree by Hilton Chester le 11 déc. 2023
Dear Robert, Thank you for taking a moment to share some feedback on your recent stay. We thank you for your constructive comments, as they will help us to further improve in terms of service. We do hope we have the opportunity to welcome you back again in the future. Kind regards,
2/10 Horrible
Chelsea
4 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Chelsea
Séjour de 2 nuits en décembre 2023
Réponse de DoubleTree by Hilton Chester le 6 déc. 2023
Dear Chelsea, Thank you for taking a moment to share this review. We are sorry to learn on this occasion we did not meet your standards and expectations. We do hope to welcome you back again in the future. Warm regards
6/10 Satisfaisant
Linda
3 déc. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Linda
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 5 déc. 2023
Dear Linda,Thank you for taking the time to share your experience with us. It looks like there are elements of your stay that did not meet with your expectations on this occasion and we are disappointed to learn this. We would like to hear how we could have improved your stay should you wish to share any details with us.Kind regards
8/10 Bien
Andrew
Voyage en couple
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en novembre 2023
Réponse de DoubleTree by Hilton Chester le 28 nov. 2023
Dear Andrew,We are so pleased to learn you enjoyed your room, and the location of our hotel was suitable for your needs. We hope to welcome you back again in the future!
10/10 Excellent
Stephen
Voyage en famille
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 2 nuits en novembre 2023
Réponse de DoubleTree by Hilton Chester le 28 nov. 2023
Dear Stephen, Thank you for your 5* rating. We hope to welcome you back again soon!
10/10 Excellent
J
Voyage en couple
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J
Séjour de 2 nuits en novembre 2023
Réponse de DoubleTree by Hilton Chester le 28 nov. 2023
Dear J, Thank you for your 5* rating. We hope to welcome you back again soon!
2/10 Horrible
Alpesh
13 nov. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Don’t stay here
Alpesh
Séjour de 1 nuit en novembre 2023
Réponse de DoubleTree by Hilton Chester le 13 nov. 2023
Dear Alpesh, We regret to learn that your experience at our hotel was not up to your expectations. We understand that the noise from your air con led to an unpleasant stay and we extend our sincerest apologies for any dissatisfaction you may have encountered. Please be assured, your feedback is of utmost importance to us and we will certainly pass it on to the relevant department in order to take corrective actions.Kind regards,