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Avis sur Super 8 by Wyndham Chester East

3 out of 5
Super 8 by Wyndham Chester East
Roadchef Motorway Service Area, M56 JNT 14 Elton Cheshire, Chester, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 30 avis sur 56." "
Note des voyageurs de 8 (Bien), d’après 22 avis sur 56." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 56." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 56." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 56." "

9,4/10

Propreté

9,2/10

Personnel et service

7,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Aileen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasantly surprised as would not normally pick to stay in a hotel at service station but the room was great - very comfortable bed and really modern and clean. The staff at check-in and out where really friendly. Prefect place if you need somewhere to spent the night.
Séjour de 1 nuit en mai 2024

8/10 Bien

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sue le 16 avr. 2024
Thank you for your lovely review. We hope to see you again in the future

10/10 Excellent

samantha

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Can't fault our stay, to say we were at a service station it was so quiet. The room was amazing so clean and spacious. Kids loved that they could connect their phones to the tv and stream netflix which was a winner all round.
Séjour de 2 nuits en avril 2024
Réponse de Sue le 10 avr. 2024
Thank you for your lovely review. We hope to see you again in the future

8/10 Bien

Christy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sue le 12 avr. 2024
Thank you for your lovely review. We hope to see you again in the future

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room clean and comfortable, reception staff very friendly and helpful. We didn't use the breakfast or bar facilities but could see it was clean and looked good. Highly recommend it for an overnight stop.
Séjour de 1 nuit en mars 2024
Réponse de Sue le 10 avr. 2024
Thank you for your lovely review. We hope to see you again in the future

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sue le 10 avr. 2024
Thank you for your lovely review. We hope to see you again in the future

2/10 Horrible

Christine

Séjour de 1 nuit en mars 2024
Réponse de Sue le 16 avr. 2024
Thank you for your lovely review. We hope to see you again in the future

8/10 Bien

Elizabeth

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Overall, our stay at the motorway budget hotel was decent considering the price. Check-in was smooth, and the reception staff was friendly and accommodating. However, the cleanliness of the room left much to be desired, as it was dusty upon arrival and required a minor wipe-down. Additionally, we encountered some issues during our stay, such as the toilet roll not being refilled after the first night, the coffee mugs not being cleaned or the coffee and tea not being replenished with supplies. Surprisingly, despite being located next to the motorway, the most bothersome noise seemed to come from what appeared to be a boiler. Despite these drawbacks, for the price paid, it was still a bargain.
Séjour de 2 nuits en février 2024
Réponse de Sue le 9 mars 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Chester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room did not feel clean or you did not get you room cleaned on your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Rachael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking is free here when you enter your reg. Room facilities are good with temperature control and clean en-suite. Could use more coat / towel / bag hooks on wall.
Séjour de 3 nuits en février 2024
Réponse de Sue le 27 févr. 2024
Thank you for your lovely review. We hope to see you again in the future.

8/10 Bien

Francis

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pristine in every area, and delightful staff. Comfy bed. perfect little shower room. What more do you need?! The only little niggle is that the walls/doors are a bit thin so you do hear other guests. But I'd stay again in a heartbeat.
Séjour de 1 nuit en février 2024
Réponse de Sue le 27 févr. 2024
Thank you for your lovely review. We hope to see you again in the future.

6/10 Satisfaisant

Brenda

Les points forts : Infrastructures et conditions de l’hébergement
Ellie needs promoting
Elie is a real asset to super 8…nothing is a bother to her…she made me feel very welcome&deserves promotion as she takes real pride In her job…Jim didn’t acknowledge me each time I stood at reception he made me wait…as he stared at the screen finishing what he had started!he didn’t seem happy when asked for food Plus pizza and chips were undercooked and soggy sadly…I asked for salt&pepper produced a salt grinder &said I could take it to the room! Presuming I was eating there…and not at a table at reception,felt like he was most happy when having the reception area to himself…2nd night had chips…again soggy and undercooked with a warped lid that wouldn’t close due to heat…strong smell of weed in room..discovered why it was stenchy&cold on last night,window ajar with a weed package wedged in it…I wasn’t happy&when I told him he just took the package off me and binned it saying some people will do anything…I said if our family had been with me I would have been livid…no reply..also constant noise with chairs&furniture getting dragged across the laminate floors..the hotel was newly refurbished so I was pleasantly surprised…had it not been for Ellie’s friendliness I would have only stayed 1 night…she made the difference when far away from home and for that reason I will gladly return with family
Séjour de 1 nuit en janvier 2024
Réponse de Sue le 8 févr. 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Chester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not enjoy your pizza and chips both nights. Also that you found rubbish in your room I will pass your comments on to our team. I will also pass your lovely comments on to Ellie. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Gary

Séjour de 2 nuits en janvier 2024
Réponse de ellie le 8 févr. 2024
Thank you for your lovely review. We hope to see you again in the future.

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de ellie le 8 févr. 2024
Thank you for your lovely review. We hope to see you again in the future.

8/10 Bien

Robin

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was very comfortable and very very clean which i really appreciated after 5 hours driving. Walls however seem a little thin. Whoever was in the floor above were either moving furniture or jumping on it cause it made a terrible racket. Eventually stopped but it was the one thing marring the visit.
Séjour de 1 nuit en décembre 2023
Réponse de Sue le 24 janv. 2024
Thank you for your review, I am sorry you had noisy Neighbours. We hope to see you again at Super 8 Chester in the future.

10/10 Excellent

allyson

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Sue le 24 janv. 2024
Thank you for your lovely review. We hope to see you again in the future

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Sue le 24 janv. 2024
Thank you for your lovely review. We hope to see you again in the future

10/10 Excellent

Anna Eifion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Cant fault at all. All good. Extra note - please don’t recomend the Garden place for breakfast.
Séjour de 1 nuit en décembre 2023
Réponse de Sue le 24 janv. 2024
Thank you for your lovely review. We hope to see you again in the future

4/10 Médiocre

HELEN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
The smelliest hotel I have ever stayed at.
The smelliest hotel I have ever stayed at. The hotel staff are amazingly helpful and friendly but this cannot make up for the vilest smell ever in the car park and hotel lobby. The area smelt of maggoted rubbish bins and overfilled portaloos. Very little can be done by the hotel to be fair to improve this huge problem as the source of the stink is a fertilizer plant nearby. Once passed the lobby and reception area, the rooms are tidy and well-sized. Perfect for business travellers. The aircon is quieter on than off. When it's off it makes plenty of random clinking and clunking noises so it's less disruptive to your sleep to put it on. The aircon is state of the art, you will love it.
Séjour de 2 nuits en novembre 2023

8/10 Bien

Susie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely modern rooms Very clean bed's was comfy price was good for what you got
Réponse de ellie le 8 févr. 2024
Thank you for your lovely review. We hope to see you again in the future.

10/10 Excellent

Demis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Sue le 24 oct. 2023
Thank you for your review. I'm really pleased you enjoyed your stay with us and hope to see you again in the future.

2/10 Horrible

ali

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I couldn’t sleep all night because so much noisy and sounds of leaking water on wall all night, I am not happy at all
Séjour de 1 nuit en octobre 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I'm sorry to hear that you experienced some issues during your stay. Please be assured these will be investigated and resolved as soon as possible.

10/10 Excellent

david

Séjour de 1 nuit en octobre 2023
Réponse de Katy Edwards le 6 nov. 2023
Thank you for you review. We hope to see you again in the future.

8/10 Bien

J

Séjour de 1 nuit en octobre 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. We hope to see you again in the future.

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 stars
Clean, comfy, immaculate hotel.
Séjour de 4 nuits en octobre 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I'm really pleased you enjoyed your stay with us and hope to see you again in the future.

8/10 Bien

Jeffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean a good value
Séjour de 4 nuits en septembre 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review, I'm really pleased you enjoyed your stay with us and hope to see you again in the future.

8/10 Bien

Elizabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good basic hotel, could have been vaccumed a bit better, burn fine for a night.
Séjour de 1 nuit en septembre 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review, your feedback has been passed onto the housekeeping team.

10/10 Excellent

alan

Séjour de 1 nuit en septembre 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review, I'm pleased that you enjoyed your stay with us and hope to see you again in the future.

8/10 Bien

Christopher

Séjour de 1 nuit en septembre 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review and hope to see you again in the future.

10/10 Excellent

Thomas

Séjour de 3 nuits en septembre 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon.

10/10 Excellent

Brian

Séjour de 1 nuit en septembre 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon.

10/10 Excellent

Miss

Séjour de 1 nuit en septembre 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon.

10/10 Excellent

Tammi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
perfect stay and great location
Excellent check-in and stay! New property where everything is crisp and clean, and service was perfect.
Séjour de 1 nuit en septembre 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon.

10/10 Excellent

Kca-Sey

Séjour de 1 nuit en septembre 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon.

10/10 Excellent

Miss Danielle

Voyage en famille
Great place to stay!
Lovely hotel friendy staff and ideal location for chester zoo, cheshire oaks ect We managed to book via tesco clubcard vouchers and then pay a little remaining.
Séjour de 3 nuits en août 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon.

8/10 Bien

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious comfy room
Great spacious room, comfy bed, clean bathroom. Perfect stop off on our journey home.
Séjour de 1 nuit en août 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon.

10/10 Excellent

Nadia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was great place to stay couldn’t fault it the staff was lovely very welcoming, the rooms were nice and spacious, enjoyed our stay with kids.
Séjour de 2 nuits en août 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon.

8/10 Bien

mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So much better than expected
Had the family apartment room 39 Its all brand new 2 seperate bedrooms Bathroom and 2nd wc Lounge, kitchen Tv every room Really nece place Wouldnt pay for breakfast tho its not great but your on services with lotsvof choice
Séjour de 1 nuit en août 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon.

8/10 Bien

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Noisy doors
Ground floor room location not pod . Too many rooms with heavy doors . Also my room near to corridor fire door . Very noisy every night and early morning
Séjour de 2 nuits en août 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon. We have had all are doors looked at and had them adjusted so they close without banging.

10/10 Excellent

Ricky

Séjour de 1 nuit en août 2023
Réponse de Katy Edwards le 16 août 2023
Thank you so much for your positive feedback. I'm delighted to hear that you enjoyed your stay and hope to welcome you back soon.

8/10 Bien

Nick

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Everything was fine. It's in a services, so not particularly glamorous! Shower pressure was weak, TV didn't work great - the volume kept muting when raising or lowering the volume with the remote. But it was surprisingly quiet the Sat night we stayed considering it's basically in a massive car park.
Séjour de 1 nuit en août 2023
Réponse de Katy Edwards le 16 août 2023
Thank you for your review. I'm sorry to hear that you experienced some issues during your stay. Please be assured these will be investigated and resolved as soon as possible.

10/10 Excellent

Cherill

Les points forts : Personnel et service
We had booked an express room for 2 people. However the size of the room meant that the double bed only fitted into the width of the room and therefore could not be walked round it The person sleeping on the far side next to the wall had to clamber across the bed itself! The room suited a single bed rather than a double being crammed in. Sadly only a continental breakfast was available not a cooked breakfast.
Séjour de 1 nuit en août 2023
Réponse de Katy Edwards le 16 août 2023
Thank you for your review. Our Express (Compact) Double rooms are smaller than our Standard King/ Twin rooms, but our rates do reflect this and we feel are still excellent value for money. We do offer a continental breakfast in the hotel, but cooked breakfasts are available in the main motorway service area beside the hotel. I do hope you enjoyed your stay with us and I hope to welcome you back soon.

8/10 Bien

Linda

Séjour de 1 nuit en août 2023
Réponse de Katy Edwards le 16 août 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon.

10/10 Excellent

Adam

Séjour de 1 nuit en juillet 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon.

10/10 Excellent

Simon

Séjour de 1 nuit en juillet 2023
Réponse de Katy Edwards le 21 oct. 2023
Thank you for your review. I do hope you enjoyed your stay with us and that we can welcome you back soon.

8/10 Bien

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place very tidy, had everything needed, bed settee too soft but would still go again
Séjour de 1 nuit en juillet 2023
Réponse de Katy Edwards le 16 août 2023
Thank you so much for your review. I'm so pleased we had everything you needed and hope to welcome you back soon.