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Avis sur Best Western La Grande Hacienda

2.5 out of 5
Best Western La Grande Hacienda
1401 N 2nd Street, Cherokee, IA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 88 avis sur 277." "
Note des voyageurs de 8 (Bien), d’après 93 avis sur 277." "
Note des voyageurs de 6 (Satisfaisant), d’après 51 avis sur 277." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 277." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 277." "

7,8/10

Propreté

8,2/10

Personnel et service

6,6/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Edgar

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pool is broken…. Locals said for over a year. Definitely should have been told this! Bathtub didn’t hold water. Dirt was dropping from ceiling fan. Did have a nice breakfast and nice employees
Séjour de 2 nuits en mai 2024
Réponse de Jen le 6 mai 2024
Thank you for your feedback, I'm sorry about the pool and about the bathtub not holding water.SincerelyJenManager

8/10 Bien

Jamie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I arrived very late and check in was quick and easy
Séjour de 1 nuit en mars 2024
Réponse de Jen le 22 mars 2024
Thank you for your feedback, I'm so happy check in went smooth for you. Can't wait to see you on your next trip to the area.Sincerely,Jen Manager

4/10 Médiocre

Jason

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property is very old and dated.
Séjour de 2 nuits en février 2024

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best stay!
Very very good! Location, checkin, price, comfortable beds, price, and an excellent breakfast layout.
Séjour de 1 nuit en février 2024
Réponse de Jen le 5 févr. 2024
Thank you for giving us back your feedback. I'm so happy you enjoyed your stay and can't wait to see you on your next visit.SincerelyJenSupervisor

10/10 Excellent

Patrick, Sioux City

Séjour de 1 nuit en janvier 2024
Réponse de Jen le 5 févr. 2024
Thank you for giving us 5 out of 5SincerelyJenSupervisor

6/10 Satisfaisant

Shelly

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jen le 27 déc. 2023
Thank you for taking the time and giving us your feedbackSincerelyJenSupervisor

10/10 Excellent

Dan, Ankeny

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jen le 26 déc. 2023
Thank you for taking the time and giving us your feedback. I'm so happy you enjoyed your stay and hope to see you in the future.SincerelyJenSupervisor

6/10 Satisfaisant

Colleen

Voyage en famille
Séjour de 2 nuits en décembre 2023
Réponse de Jen le 18 déc. 2023
Thank you for taking the time and giving us your feedback. I hope your stay was good and staff treated you well.SincerelyJenSupervisor

10/10 Excellent

Jamie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fine Best Western.
Séjour de 1 nuit en novembre 2023
Réponse de Jen le 13 nov. 2023
Thank you for taking the time to give us your feedback I'm so glad you enjoyed your stay.SincerelyJenSupervisor

10/10 Excellent

Judy

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Robert

Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Mary

Voyage en famille avec de jeunes enfants
Pool was not available which should have been noted on website! Water looked as if it hadn’t been cleaned in a LONG time. Green sediment on bottom.Room was dark, couple lamps helped, but entering the room it was hard to see!
Séjour de 1 nuit en octobre 2023
Réponse de Jen le 30 oct. 2023
Thank you for giving us your feedback, I'm sorry about the pool hopefully it will be fixed in the near future.SincerelyJenSupervisor

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pool under repair
The big issue was the swimming pool was under maintenance repairs. Seeing the pool listed as an ammendity was the highlight so our kids good swim.
Séjour de 1 nuit en octobre 2023
Réponse de Jen le 23 oct. 2023
Thank you for your feedback and I'm truly sorry about the pool

8/10 Bien

Julie

Les points forts : Personnel et service et confort de la chambre
Needs updating
The front desk was very friendly and helpful. The facility is in need of an update. The bathroom needed some extra cleaning...
Séjour de 1 nuit en septembre 2023
Réponse de Jen le 25 sept. 2023
Thank you for your feedback, I'm so glad you enjoyed your stay and look forward to seeing you in the future.SincerelyJenSupervisor

10/10 Excellent

william

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff- clean halls & fresh smelling rooms. The breakfast food had flavor and there were plenty of choices.
Séjour de 1 nuit en septembre 2023
Réponse de Jen le 10 sept. 2023
Thank you for your feedback, I'm glad you enjoyed your stay and look forward to seeing you again

6/10 Satisfaisant

Joan

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Went because of pool to relax and it was closed. Room not clean in places.
Séjour de 1 nuit en août 2023
Réponse de Jen le 23 août 2023
Thank you for giving us your feedback, I'm sorry that the pool is being remodeled at this time.SincerelyJenSupervisor

2/10 Horrible

Paul

Voyage en famille
Only property in the area. Unclean broken bed. Not cleaned at all. Bathroom not supplied
Séjour de 1 nuit en août 2023
Réponse de Jen le 20 août 2023
Thank you for giving us your feedback, I'm sorry things weren't up to your standards. I wish you would have talk to someone on property so we could of taken care of this for you.SincerelyJenSupervisor

4/10 Médiocre

Tammie

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bedding was dirty….shower curtain was moldy…lamp didn’t work….Icebox didn’t work….water smelled of chlorine pool water…sink didn’t drain….carpet was so dirty… walls had stuff all over them…rooms that weren’t cleaned were left with the doors wide open…some rooms didn’t even get cleaned The entire time we were there. Employees smelled of weed… pool was under construction but it just looked like it needed a good clean.…no sign or indication that the pool was closed until went to access it and had to ask why the doors were locked. Breakfast was free was less than desirable.
Séjour de 2 nuits en août 2023
Réponse de Jen le 16 août 2023
Thank you for taking the time and giving us your feedback. I'm sorry to hear about your stay if there is anything I could do please give the property a call at 712-225-5701Sincerely,JenSupervisor

6/10 Satisfaisant

Tammy

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This is a place to lay your head; could use serious updating.
Séjour de 1 nuit en juillet 2023
Réponse de Jen le 16 août 2023
Thanking on taking the time and giving us your feedback. We are in the process of updating things around our property.Sincerely,JenSupervisor

10/10 Excellent

Katherine

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
All the staff was super kind and helpful. My 12 year old grandson couldn't get over how nice everyone was. Thankyou.
Séjour de 1 nuit en juillet 2023
Réponse de Jen le 16 août 2023
Thanking you for taking the time and giving us your feedback. We enjoyed you and your grandson.Sincerely,JenSupervisor

2/10 Horrible

Anthony

Voyage en famille
never made it due to a flat would like refund please
Séjour de 1 nuit en juillet 2023
Réponse de Jen le 16 août 2023
This should be done by a phone call to the property not on hereSincerely,JenSupervisor

10/10 Excellent

Craig

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was impressed by the conditions of the hotel for the price, it was excellent! Nice bedding, clean rooms and movie channels on the tv. Next time I go through ill definitely stay again!
Séjour de 1 nuit en juillet 2023
Réponse de Jen le 15 août 2023
Thank you for taking the time to give us your feedback. I'm glad you enjoyed your stay and look forward to seeing you in the futureSincerely,JenSupervisor

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was awesome!!!
Séjour de 1 nuit en mai 2023
Réponse de Jen le 15 août 2023
Thank you for your feedback, I'm so glad you enjoyed the breakfastSincerely,JenSupervisor

10/10 Excellent

Randie

Séjour de 1 nuit en juin 2023

10/10 Excellent

Arthur

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a good time
Séjour de 2 nuits en juin 2023
Réponse de Jen le 15 août 2023
Thank you for you feedback and look forward to seeing you in the futureSincerely,JenSupervisor

8/10 Bien

stephen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Staff was very helpful in giving us directions to a wedding venue. Also the breakfast was very good, and easy to get too
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Danny

Séjour de 1 nuit en mai 2023

8/10 Bien

glen

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023

4/10 Médiocre

Weston

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Asked 2 days in a row for clean bedding due to something causing me whelps and itching and never was done
Séjour de 6 nuits en avril 2023

8/10 Bien

Elaine

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en avril 2023

2/10 Horrible

Judy

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Need to do some cleaning and remodeling
Séjour de 1 nuit en avril 2023

10/10 Excellent

Glenda, Iowa City

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean, the breakfast was good. Lots of options and hot.
Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

DEBRA

Les points forts : Propreté et confort de la chambre
Pool Review
the hotel was fine but the main reason for our stay was to have our granddaughter visit and go swimming with us. But the pool was closed, it looks in very tough shape and the water was green! My granddaughter asked if there was a monster in it! Another guest told us that the pool has been closed as least since last falll!! That was so disappointing! That pool was awful!
Séjour de 1 nuit en mars 2023

4/10 Médiocre

Esther

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The bathroom was dirty and there's no working swimming pool... That wasn't advertised as broken.
Séjour de 2 nuits en mars 2023
Réponse de Tasha le 4 avr. 2023
I would like to apologize for the inconvenience you had at the hotel, im sorry that the pool is not working but it is post on the website that its down for construction, if you would like to discuss your stay further with me please call me Thanks Manager Tasha

2/10 Horrible

Kimberly

Séjour de 1 nuit en mars 2023
Réponse de Tasha le 4 avr. 2023
i would like to apologize for the inconvince you had with your stay with us, if you would like to disgust this further with me please call me. Manager Tasha

8/10 Bien

Michael

Séjour de 1 nuit en mars 2023

8/10 Bien

Bobby

Séjour de 1 nuit en février 2023

8/10 Bien

Jerry

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Jennifer le 25 janv. 2023
Thank you for taking the time to give us your feedback. I'm glad you enjoyed your stay and hope to see you on your next tripSincerely,JenniferSupervisor

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff was great! We were a bit disappointed about the pool being closed. The showers were also super small. The beds smelled like mildew.
Séjour de 2 nuits en janvier 2023
Réponse de Jennifer le 23 janv. 2023
Thank you for taking the time to give us your feedback. I am sorry about the pool being closed its a disappointment for all of us and I will take care of the smell of the bedSincerelyJenniferSupervisor

10/10 Excellent

Dana

Séjour de 1 nuit en janvier 2023

2/10 Horrible

Jose

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They charge my card 3 times and at this point they can’t explain what happened. I am very disappointed about this place
Réponse de Jennifer le 25 janv. 2023
Thank you for taking the time to give us your feedback I hope we resolved the problem for youSincerely,JenniferSupervisor

8/10 Bien

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Jennifer le 5 janv. 2023
Thank you for taking the time to give us your feedback. I'm pleased to hear you enjoyed your stay and will be glad to help you on your next stay.Sincerely,JenniferSupervisor

8/10 Bien

Rick Bennett and Kayla

Séjour de 1 nuit en décembre 2022

8/10 Bien

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Jen le 19 déc. 2022
Thank you for taking the time to give us your feedback, we look forward to seeing you againSincerelyJenniferSupervisor

4/10 Médiocre

Michele

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Less than Grande
There is not enough outlets by the bed for people who charge phones, use cpap devices and other tech devices. Pool still not cleaned in over a month and is non-operational. Breakfast food not hot and they ran out of milk. How do you do that?
Séjour de 2 nuits en décembre 2022
Réponse de Jennifer le 13 déc. 2022
Thank you for taking the time to give us your feedback. I'm sorry our pool is out of order but it will be for a little bit due to us waiting on a part being delivered. Sincerely,JenSupervisor

8/10 Bien

Larry

10/10 Excellent

Tina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Jen le 3 déc. 2022
Thank you for taking the time to give us some feedback.

10/10 Excellent

Larry

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We planned a stay with multiple family members traveling to celebrate childrens' birthdays with a pool party. We were disappointed to learn that the pool was closed for repairs but the staff did all they could to accommodate our wishes and made the breakfast area available to us for a private party. The staff truly welcomes you on arrival and undoubtedly does their best to accommodate you and meet your needs.
Séjour de 1 nuit en novembre 2022
Réponse de Jen le 29 nov. 2022
Thank you for taking the time to give us your feedback on your stay. I'm sorry about the pool but glad you enjoyed your stay. We hope to see you for any of you future staysSincerelyJenniferSupervisor,

10/10 Excellent

Michele

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rm 125
Room was clean and comfortable. The only negative was lack of available outlets.
Séjour de 5 nuits en novembre 2022
Réponse de Jennifer le 20 nov. 2022
Thank you for taking the time to give us your feedback. I'm very happy you enjoyed your stay and look forward to helping you in the future.SincerelyJenSupervisor

2/10 Horrible

Carol

Voyage d’affaires
Les points faibles : Personnel et service et équipements
After paying Orbitz, the motel charged me again for the same stay. Four phone calls and three months later they have not refunded my money and now tell me they refunded Orbitz two months ago without informing me. Orbitz shows no record of a refund. I would recommend that no one stay here due to the billing process and extremely poor customer service.
Séjour de 1 nuit en juillet 2022
Réponse de Jennifer le 14 oct. 2022
I'm sorry for your experience with us but thank you for taking the time to give us some feedback. I would like to help you in anyway I can sincerely,JenniferSupervisor