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Avis sur Ellenborough Park

5 out of 5
Ellenborough Park
Southam Road, Cheltenham, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 316 avis sur 467." "
Note des voyageurs de 8 (Bien), d’après 88 avis sur 467." "
Note des voyageurs de 6 (Satisfaisant), d’après 40 avis sur 467." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 467." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 467." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Gennadii

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice stay and the staff were very helpful. The place is unique and beautiful.
Séjour de 2 nuits en avril 2024
Réponse de Veronica Noble, Guest Relations Manager. le 17 avr. 2024
Dear Gennadii, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 Excellent

ELENA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bellísima propiedad y servicio inmejorable!!
Séjour de 3 nuits en avril 2024
Réponse de Veronica Noble, Guest Relations Manager. le 12 avr. 2024
Dear Elena, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 Excellent

Alan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We stayed for 3 nights. Everything about our stay was 5 star. The hotel, setting, room,staff and breakfast were all excellent. We didn't eat dinner in the hotel so can't comment on the dining. Wonderful stay. thank you.
Séjour de 3 nuits en avril 2024
Réponse de Veronica Noble, Guest Relations Manager. le 10 avr. 2024
Dear Alan, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Veronica Noble, Guest Relations Manager. le 8 avr. 2024
Dear Kevin, thank you for taking the time to provide a high rating for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 Excellent

Parke

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our favorite stay for our whole trip. The property is gorgeous, and every detail was perfect- the room was beautiful, the dinner and breakfast outstanding. We loved it and can’t wait to come back.
Séjour de 1 nuit en mars 2024
Réponse de Veronica Noble, Guest Relations Manager le 8 avr. 2024
Dear Parke, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

8/10 Bien

Ethan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A lovely hotel but the spa is a bit disappointing
A beautiful hotel but not sure I would play the full price. The spa is nice but very small. The sauna was a bit faulty so was in and off and if there are more then a few of you then it's too full. If the spa was opened late this would be good but you could only use until 6. The breakfast was very very good and a good option for my wife who is veggie.
Séjour de 1 nuit en février 2024
Réponse de Veronica Noble, Guest Relations Manager. le 1 mars 2024
Dear Ethan, thank you for taking the time to write a review for us. We appreciate your comments and have taken your feedback on board. We hope to welcome you for another visit in the future, and provide a more enjoyable experience. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 Excellent

Jenna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning property, friendly and accommodating staff and incredible food!
Séjour de 3 nuits en décembre 2023
Réponse de Veronica Noble, Guest Relations Manager. le 1 mars 2024
Dear Jenna, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

8/10 Bien

Gary

Voyage en couple
The experience that I had at Ellenborough Park was mixed, some staff members are clearly so much better with their customer service levels than others. On the day of arrival the guy behind the desk wouldn’t engage with me at all, he just kept starring at my missus even when I struck conversation with him he looked at my missus and responded to her which I found very bizarre, I started to feel as though I was a ghost (or just a very rude man). Laura who was on reception Monday morning had superb customer service skills engaged with us both and gave us maps for things we might like to do. Keeping on the topic of the first man he booked a taxi for us to get to our restaurant in the night time, first of all the guy was late and second of all he charged us £19 both ways for a restaurant that was 5 minutes away in the car. The hotel did deal with this though when we arrived back so I applaud them on that, but people should be careful as they clearly see people from out of town and think they can make a pretty penny!! The hotel itself is a beautiful building but it could do with some refurbishment, the carpets are outdated and they’re many stains. The breakfast buffet and food for breakfast was lovely no complaints there, but the last thing I will say is the cleanliness of the pool was disgusting I’ve taken photos of cotton pads that were floating in the heated pool surely for a 5 star you would expect the place to be immaculate.. this sadly wasn’t the case.
Séjour de 1 nuit en février 2024
Réponse de Veronica Noble, Guest Relations Manager le 7 févr. 2024
Dear Gary, thank you for taking the time to write a review for us. We appreciate your comments and have taken your feedback on board. We hope to welcome you for another visit in the future, and provide a more enjoyable experience. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful hotel and location
Wonderful hotel and lovely location. Unfortunately I took ill on the day we were scheduled to stay and the hotel couldn’t confirm we could reschedule without loosing our money so we went anyway. We therefore didn’t enjoy our stay and barely ate anything so will have to return.
Séjour de 2 nuits en janvier 2024
Réponse de Veronica Noble, Guest Relations Manager. le 1 mars 2024
Dear Joanne, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 Excellent

Markus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend in Cheltenham
Beautiful hotel, lovely location outside Cheltenham and near major Cotswolds attractions. Friendly staff and good service. Excellent food. Spacious rooms.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Jim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

8/10 Bien

Marija

Séjour de 1 nuit en octobre 2023

8/10 Bien

Clive

Les points forts : Personnel et service
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Andreia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023

6/10 Satisfaisant

Kai

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Lovely grounds, poor service overall for a 5 star hotel
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

James

Séjour de 1 nuit en septembre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Edward, Reigate

Les points faibles : Propreté et personnel et service
Poor service for the cost
Séjour de 1 nuit en août 2023

2/10 Horrible

Chris

Séjour de 1 nuit en août 2023

10/10 Excellent

Darryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Jake

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Beautiful hotel, service let it down at points.
We booked this hotel for our recent engagement, the hotel is beautiful. We were given complimentary glasses of champagne to celebrate our good news. The room was also very nice, with a 4-post bed, and a massive bathroom with a claw-footed bath and separate shower.
Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

Christine

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not a five star stay, but a beautiful location
For an expensive 5 star hotel, we were not impressed. Our refrigerator was not turned on in our room, resulting in expensive cheese being ruined. We had to request multiple times to have the fridge turned on; even then, after it was turned on, we had to turn up the coolness ourselves so it could keep food items cold. In addition, our A/C emitted a horribly loud sound every 10-15 minutes. We reported this promptly to reception, and it was never fixed during our 6 night stay. Lastly, whenever we called reception or concierge - even during normal business hours - no one ever answered. No one told us about the other amenities of the hotel - afternoon tea, the bar, a room where there appeared to be drinks or light snacks. We felt like we weren’t treated as valued guests, even though we spent nearly a full week at the resort. Some of the service staff, such as the spa receptionists and cleaning crew, were phenomenal. But EP is lacking the seamless service and standards of a five star hotel. Other aspects of Ellenborough are beautiful and appreciated: the rich history, the grounds, the walking trails, the location. But for the price and reputation, it didn’t meet 5 star standards.
Séjour de 6 nuits en juin 2023

8/10 Bien

Dominic

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Gorgeous property. There could be more attention to cleaning. The staff seemed rather overwhelmed by a wedding, with rather slow and harried service at times
Séjour de 2 nuits en juin 2023

10/10 Excellent

Tatum

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was absolutely beautiful. It is such a special experience to stay in a castle that has so much history. The location was breathtaking and the service was incredible. We hope to be back soon!
Séjour de 2 nuits en juin 2023

10/10 Excellent

Sally

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

Hayley

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Beautiful building in a beautiful location. Let down by customer service and things like a broken shower head in the room and jets in the spa hot tub not working. Customer servicewise, the receptionist couldnt crack a smile, our coffees were forgotten at breakfast two days in a row and when we thought we were getting some good customer service we got charged for it! (The restaurant heard us talking about it being our mini moon and brought over two glasses of champagne which werent requested by us but then they added them to our bill!)
Séjour de 2 nuits en mai 2023

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

8/10 Bien

vassil

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2023

8/10 Bien

Tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023

10/10 Excellent

Anna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing beautiful place with wonderful staff. Great breakfast. Book the spa in advance, if you want to get a massage. They also have electric vehicles charging stations, which was very very helpful!
Séjour de 2 nuits en avril 2023
Réponse de Management le 17 avr. 2023
Dear Anna, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Ellenborough Park Management.

6/10 Satisfaisant

Kerry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not an amazing experience for us!
The hotel is lovely however not quite worth the money for a suite. We went back after dinner and our room was freezing cold and took ages to turn all the radiators on to warm it up. It was then too hot in the night and I had to get up and turn off. The fridge was not working so the dog food I put in was ruined. I was told it was dog friendly but then kept getting asked about where I was going with the dog like I was doing something wrong. Also you have to go outside to go from hotel to both the pool and spa which isn’t great when raining and cold. However my son loved a big bubble bath in the roll too bath!!
Séjour de 1 nuit en avril 2023

2/10 Horrible

Lydia

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Beautiful buildings, shocking service.
Fundamental bones of the hotel are excellent, beautiful buildings and stunning views. However, the shocking level of service really brings this hotel down. - sulky reception staff - lots of staff working, with everything taking an age to arrive - waiting at the bar for 15 minutes before a member of staff arrived - food took over an hour to arrive - had to sit in the overspill area for breakfast, which didn’t have the same experience for breakfast and meant a walk through the reception to bring food back and forth - check in took over 30 minutes and 20 minutes queue for check out - spa and gym amenities do not open until 1020, which frankly is utterly ridiculous for a 5 star hotel. People like to exercise before having breakfast and is often the busiest time for hotel gyms - laughable that service was applied to every order e.g 20% on top for each cocktail after having the luxury of waiting an age to arrive - staff wouldn’t clean our table, they would come and collect a single plate and then not return for 15mins when they collected another plate when four of us were eating. - coffees at breakfast were ordered and then forgotten. When the staff noticed they just they would put another order through but no apologies
Séjour de 1 nuit en avril 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A LOVELY STAY
My husband and I have just returned from Ellenborough Park and it was such an amazing hotel! The history is incredible and the attention to detail in the restoration of the property is perfect. It was a birthday celebration and we were upgraded to a beautiful room with the largest bathroom I have ever seen! We started the trip with afternoon tea in the Great Hall which was very good. My only slight negative was the cups were not bone china and we were kept waiting to be seated. We ordered champagne which came in a metal cooler and placed on the table with very plain cheap glasses so not making it feel very special although it was delicious! The afternoon tea food was very good! Unfortunately the bar area was not very inviting although the bar staff were lovely. We then had a lovely walk around the grounds and fields beyond including a lake with a pair of resident swans. Dinner we had booked in the horse box restaurant but were transferred to the main restaurant. It had been extremely busy and the staff were a little flustered. This was our only negative of the whole trip otherwise it would have been a 10. There was no ambience to the dressing of the tables and when offered water it was not chilled. The food presentation was very poor and my husbands steak was not good. After a wonderful nights sleep in our amazing room breakfast the next morning was great! We will definitely revisit but would probably not choose to eat dinner at the hotel.
Séjour de 1 nuit en avril 2023
Réponse de Management le 10 avr. 2023
Dear Guest, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and for your constructive feedback, we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Ellenborough Park Management.

8/10 Bien

Lara

Les points faibles : Propreté
I liked its sense of charm, location and wasnt too busy. The service generally was good, but I had to chase a couple of time for drink/food. Also was surprised with the lack of cleanliness for a 5* hotel. It wasnt quite the standard I was expecting, it was just ok.
Séjour de 2 nuits en mars 2023

8/10 Bien

Alice

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2023

10/10 Excellent

Daryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Daryl
An amazing place - great history, fruendly staff & some stunning walks out of the main gate. Great place to atay.
Séjour de 2 nuits en février 2023

2/10 Horrible

Matt

Séjour de 1 nuit en février 2023

8/10 Bien

Louise

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovrc
Séjour de 2 nuits en janvier 2023

6/10 Satisfaisant

gurmukh

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The property is beautiful, but the disappointing spa facilities . The jacuzzi had tiles coming off, the sauna and steam are soo small. The check in at 3pm and spa shuts at 6pm, open at 10am and you have to checkout at 11, so you only get a window of few hours ti to use the spa. They won’t allow you to use the spa after checkout, like many other hotels allow. The heating wasn’t working in one of the rooms . Not upto the standard of the hotel I was expecting , disappointment.

10/10 Excellent

I

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Historic Grm
Jonathan was informative and entertaining . Told us a lot about the buildings history and made our stay a real treat.
Séjour de 2 nuits en décembre 2022

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Meal in the restaurant was outstanding. Staff and service was excellent.

10/10 Excellent

Gemma

Séjour de 2 nuits en octobre 2022

2/10 Horrible

rittu

Séjour de 1 nuit en octobre 2022

4/10 Médiocre

inger

Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Katrina

Les points forts : Propreté et personnel et service
Friendly staff and beautiful setting but not 4star
A beautiful setting and building full of character. Spacious room but needs to do more to be a true 5 star. Bathroom very basic with shower head over the bath. No heated towel rails or shower caps provided. Mirror so low we couldn’t use for seeing anything above chest height. Good breakfast although poached eggs over cooked and staff struggling to keep up with busy period.
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Juliette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Atmospheric with beautiful interior.
Séjour de 1 nuit en septembre 2022

8/10 Bien

Gavin

Séjour de 1 nuit en septembre 2022

8/10 Bien

Colin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lovely stay during August 2022
Séjour de 1 nuit en août 2022