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Avis sur Motel 6 Chattanooga, TN

2 out of 5
Motel 6 Chattanooga, TN
7707 Lee Hwy, Chattanooga, TN

Avis

4,8
Note des voyageurs de 10 (Excellent), d’après 89 avis sur 811." "
Note des voyageurs de 8 (Bien), d’après 96 avis sur 811." "
Note des voyageurs de 6 (Satisfaisant), d’après 142 avis sur 811." "
Note des voyageurs de 4 (Médiocre), d’après 147 avis sur 811." "
Note des voyageurs de 2 (Horrible), d’après 337 avis sur 811." "

4,6/10

Propreté

6,0/10

Personnel et service

4,6/10

Équipements

4,4/10

Infrastructures et conditions de l’hébergement

4,4/10

Écoresponsabilité

Avis

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A eviter absolument
en un mot horrible .Quand nous sommes arrivés la chambre etait innondee par le climatiseur qui avait degivré .On a appelle le personnel pensant qu'il nous changerait de chambre mais il ont seulement epongé et mi des srerviettes pour eponger se qui continuait de couler de plus impossible de le rallumer car l'alarme se mettait à sonner L 'eau c'est infiltrées sous les planches du parquet et ressortait à chaque pas et cela pendant les 2 jours ou on est restés .Impossible d'utilise les toilettes car la chasse d'eau se vidait dans la cuvette ;Ils ont reparre le lendemain .Le robinet de la bagnoire ne fermait pas et il coulait à gros debit de l'eau chaude.La salle de bain etait un veritable sauna cela devait durer depuis plusieurs jours car la porte à gonflée et ne ferme plus
Séjour de 2 nuits en juin 2017

6/10 Satisfaisant

John

Voyage en couple
Could use some updating.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Tracey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 15 mai 2024
Hi Tracey, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Rubiela, Chattanooga

Séjour de 1 nuit en mars 2024

10/10 Excellent

Rubiela, Chattanooga

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 5 avr. 2024
Hi Rubiela,Thank you for the perfect rating!Lilith#Team6

2/10 Horrible

Giovanni

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was Gun violence on the property during my stay. The rooms are dirty. There are bugs, and the staff is rude. Definitely not a place to stay for families.
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 27 mars 2024
Hi Giovanni,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Médiocre

Rebecca

Séjour de 1 nuit en mars 2024

10/10 Excellent

Duane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de jay le 10 déc. 2023
Thank you for your positive review..

4/10 Médiocre

Autumn

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Tim

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The manager was very nice
Séjour de 8 nuits en novembre 2023
Réponse de Nancy Y. le 12 déc. 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en octobre 2023
Réponse de Nancy Y. le 5 déc. 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Horrible

Candace

Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Jennie

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
People in the front office were very nice and tried to help accommodate but the first room we were in wasnt ever cleaned. Second room we got put in was a little better with cleanliness but the sheets and covers were still stained.. heard people arguing outside our door half the night. For the price i paid for one night and also having to put a $50 deposit down and not knowing you would think that the sheets would at least be clean and the pillows be actual pillows and not feeling like your sleeping on the bed with none under your head.
Séjour de 1 nuit en novembre 2023
Réponse de Brand Experience Team le 21 nov. 2023
Hi Jennie,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

2/10 Horrible

Trey

Séjour de 1 nuit en novembre 2023

8/10 Bien

Chad

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Michael

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Kellie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bed bugs
They had bed bugs
Séjour de 1 nuit en octobre 2023
Réponse de Nancy Y. le 7 nov. 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Horrible

Chloe, Fort Oglethorpe

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mold and nasty stuff on pillows
Réponse de Nancy Y. le 7 nov. 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Médiocre

Seung-sik

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023

10/10 Excellent

Bernardo

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Wanda

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The owners were absolutely wonderful. Very business oriented and on top of things... they were so friendly to us and I did feel very safe there and the room was very nice.....the bed was oh so comfortable!
Séjour de 1 nuit en octobre 2023
Réponse de Brand Experience Team le 31 oct. 2023
Hi WandaWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Horrible

Home

Séjour de 5 nuits en octobre 2023

10/10 Excellent

Paul

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Djenane

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disgusting
This place needs to be seen by the cuty and shut down. First the rooms were dirty. They have roaches everywhere. The bathrooms were not cleaned as well as the microwave and fridge. The hallways had bags of trash not picked up. When we went to the manager in the morning he was so rude. It doesn’t take that much to clean a place and give good service. This place meed to shut down period.
Séjour de 2 nuits en octobre 2023
Réponse de Brand Experience Team le 26 oct. 2023
Hi Djenane,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Bien

Roy

Séjour de 5 nuits en septembre 2023

8/10 Bien

Pedro

Voyage d’affaires
Price
Séjour de 1 nuit en septembre 2023
Réponse de Brand Experience Team le 10 oct. 2023
Hi Pedro,Thank you for positively rating your stay!Lilith#Team6

2/10 Horrible

Leslie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We seriously watched someone do a dine and dash at the waffle house just as soon as we got there! Their was roaches in the rooms! Just so gross. Toliets floor everything was just dirty
Séjour de 1 nuit en septembre 2023
Réponse de Brand Experience Team le 27 sept. 2023
Hi Leslie,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Horrible

Leann

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HOTEL HELL
It was awful !! Room was BEYOND disgusting looks NOTHING like the photos the staff is so rude it's just overall the absolute worst!!
Séjour de 1 nuit en septembre 2023
Réponse de Brand Experience Team le 19 sept. 2023
Hi Leann,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

2/10 Horrible

Troy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Carolyn

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First I go in my room that I reserved no smoking and as soon as I walk in it smelled like smoked I had to go back ask for a different room. I dislike this place never ever going back. Don’t recommend it at all. The second room they gave me was completely Dirty , blood in shower, cockroaches everywhere walls bed floor. There was left over food in microwave everything was dirty and stinky. Please do not pay for this it is a complete mess. Terrible terrible terrible
Séjour de 1 nuit en septembre 2023
Réponse de Brand Experience Team le 13 sept. 2023
Hi Carolyn,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 4 nuits en août 2023
Réponse de Brand Experience Team le 22 août 2023
Hi William,Thank you for the perfect rating!!Maz K.#Team6

2/10 Horrible

Mohammad

Séjour de 1 nuit en août 2023

2/10 Horrible

Kody

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023

2/10 Horrible

Ana

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very dirty.
Séjour de 2 nuits en juillet 2023
Réponse de Brand Experience Team le 8 août 2023
Hi Ana, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Horrible

Alexander

Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Andrea

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible
Walls were in dire need of new paint. Door was disgusting with fingerprints, looks like it never gets wiped down, had to slam it to get it to shut. Had to kill 2 roaches and when I told the owner the next morning I was told they were probably there because it was dark and only got a “sorry for the inconvenience”. Bath tub was disgusting, a dirt ring around it like it hadn’t been cleaned In Who knows how long. Bedding in serious need of being updated, was dingy and cigarette burns in the blanket, flat sheets used as fitted sheets.
Séjour de 1 nuit en juillet 2023
Réponse de Brand Experience Team le 8 août 2023
Hi Andrea,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Horrible

Michael

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing
Séjour de 2 nuits en juillet 2023
Réponse de Brand Experience Team le 1 août 2023
Hi Michael,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Satisfaisant

Rob

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en juillet 2023

10/10 Excellent

nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was very nice
Séjour de 1 nuit en juillet 2023
Réponse de Brand Experience Team le 27 juil. 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J. #Team6

8/10 Bien

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel was what one would expect for the price. It was clean and staff was friendly
Séjour de 1 nuit en juillet 2023
Réponse de Brand Experience Team le 18 juil. 2023
Hi Jeffrey,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Satisfaisant

Shannon

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Good for a passing thru. Lady at night working the desk was very nice and helpful
Séjour de 2 nuits en juin 2023
Réponse de Brand Experience Team le 27 juin 2023
Hi Shannon,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Horrible

Robert

Séjour de 4 nuits en juin 2023

4/10 Médiocre

Kevin

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Door wouldn't close all the way. When finally got it to you could see light around it. . no weather stripping. Toilet wouldn't flush. Room was almost 90 degrees when first went in. Took a long time to cool down Was way to tired to care . Didn't understand the cleaning deposit had to leave on top of the room payment. Suppose to get it back havnt yet.wont be staying there again .
Séjour de 1 nuit en juin 2023
Réponse de Nancy Y. le 15 juin 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Horrible

Stefanie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gross Motel
The place was dirty and there were substance users everywhere. I was assigned a room with filth left in the bathroom and was moved to a different room that was just as bad. The ground had garbage and loitering everywhere. They took my deposit and then when I checked out “couldn’t find it”. Do not stay here!
Séjour de 2 nuits en avril 2023

2/10 Horrible

William

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
More of 20 people walking around the parking lot all night.. obviously on drugs.. terrible feeling I couldn’t sleep at all .. next day tiered for keep going on my destination
Séjour de 1 nuit en mars 2023
Réponse de Brand Experience Team le 25 avr. 2023
Hi William,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

LISA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2023

2/10 Horrible

Tierra

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Wasn’t great
Séjour de 1 nuit en avril 2023

4/10 Médiocre

Barry

Les points faibles : Infrastructures et conditions de l’hébergement
It all depends upon your travel needs.
No towels or soap in the room when we checked in. Fortunately the service desk had some on hand. The room was advertised as having a refrigerator—it did, but it did not work. Excellent TV set and good program selection. Very noisy outside in parking area and next door restaurant until after 1am. Staff friendly and tried to be helpful. Overall condition of the motel building was poor—little or no upkeep of the property. Best feature was the convenient location for travelers. Low cost but short on some basics.
Séjour de 1 nuit en mars 2023
Réponse de Nancy Y. le 12 avr. 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Horrible

Darvyn

Voyage en groupe
Les points faibles : Personnel et service
No me atendieron bien es más no pude quedarme en la abitacion por mal servicio
Séjour de 1 nuit en mars 2023