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Avis sur District 3 Hotel, Ascend Hotel Collection

2.5 out of 5
District 3 Hotel, Ascend Hotel Collection
100 West 21st Street, Chattanooga, TN

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 409 avis sur 975." "
Note des voyageurs de 8 (Bien), d’après 279 avis sur 975." "
Note des voyageurs de 6 (Satisfaisant), d’après 134 avis sur 975." "
Note des voyageurs de 4 (Médiocre), d’après 82 avis sur 975." "
Note des voyageurs de 2 (Horrible), d’après 71 avis sur 975." "

8,0/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Jean Louis

Voyage en couple
Hôtel pas trop loin de main street et ensuite bus gratuit pour le rivage du Tennessee. Facile d'accès. Personnel de l'accueil disponible. Chambre agréable.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Jean Louis,Thank you for your positive feedback. We're delighted to hear that you found our hotel conveniently located with easy access to the main street and the Tennessee shore, and that you enjoyed your pleasant room. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très propre et le personnel très disponibles. Une vraie piscine et bon petit déjeuner. Bien situé également.
Séjour de 2 nuits en août 2019
Réponse de General Manager le 17 août 2019
From our convenient location to our delicious breakfast selection, we're delighted there was so much to enjoy about your visit. Our cordial staff will be honored to hear they played a pivotal role in ensuring your comfort. We're grateful that we had the opportunity to serve you and hope to have you back soon.

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location and price. clean and close to everything
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Thomas,Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location, affordable price, and cleanliness. Providing a comfortable and convenient stay for our guests is our top priority, and we're glad to know that we succeeded during your visit. We look forward to welcoming you back again in the future.Sincerely, Hotel Manager

4/10 Médiocre

David

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The rooms were not clean, pool closed for health report, breakfast was awful, cold coffee. Daughter had roaches in her room.
Séjour de 6 nuits en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear David,Thanks for the feedback. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your frustration due to the issues you have mentioned. This is not a regular feature of our hospitality and we will adequately check your comments with the team and implement appropriate solutions to please our guests. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely, Hotel Manager

4/10 Médiocre

Dean

Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Dean,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Chris,We are truly honoured by your perfect rating! It's delightful to know we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager

4/10 Médiocre

Christopher, Lawrenceville

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I found a cockroach in my room and they did not seem to care.
Séjour de 4 nuits en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Christopher,Thank you for your valuable feedback. We are sorry to hear that you encountered cockroaches in your room. We do have a pest control service that works on the property monthly. We will remedy the problem to keep our rooms roach-free as soon as possible. We apologize for the inconvenience and hope you will consider staying with us again.Sincerely, Hotel Manager

6/10 Satisfaisant

Kelsie

Voyage en couple
Les points forts : Personnel et service
Very kind and helpful staff at this hotel! There was a smell of mildew and cigarette smoke throughout the hotel and our room which was disappointing, however our room was very clean.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Kelsie,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff kind and helpful and that your room was clean. However, we apologize for the disappointment caused by the smell of mildew and cigarette smoke in the hotel and your room. We'll address these concerns promptly to ensure improvements are made. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Bien

Robert

Voyage en famille
The room we stayed in this time was much better than the last time. The only real complaint I have is on both stays for 2 days each. The room key had to be reset for the second day as you could not get back in the room without going to the front desk, however, the staff at the front desk immediately resolved the issue.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Robert,Thank you for your feedback and for choosing to stay with us again. We're pleased to hear that your recent stay was better than the last, and we appreciate your understanding regarding the room key issue. We apologize for any inconvenience caused but are glad that our front desk staff promptly resolved the issue for you. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Keith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service and great value!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 12 mai 2024
Dear Guest,Thank you for taking the time to leave us a wonderful review! We're delighted to hear that you enjoyed our excellent customer service and found great value during your stay with us. Providing top-notch service and value is our priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to welcome you back soon for another exceptional experience.Sincerely, Hotel Manager

2/10 Horrible

Marshall

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
As I have already stated when first I first arrived at the hotel, this place is dirty!! The room particularly is dirty, in ill repair, noisy (you can hear doors slamming), no cleaning service (bed was not made, towels were not changed, bathroom was not cleaned etc. The breakfast area is pathetic! Coffee-Mate, really! No 1/2 & 1/2 and the coffee is weak weak weak. As far as the food, well, let's just call it industrialized cow or pig feed, There is no quality in the American hotel/motel platform anymore. I would rather pay twice the cost then be subjected to this level of accommodation. Motel Six is better, at least you know not to expect anything from that chain. When I addressed the manager she said that the maintenance man recently left and the new one had not caught up with all the things on the list to fix. Hmm, then why rent those sub-standard rooms? Maybe hire two maintenance men. And, could the rooms not be cleaned? Puzzling at best. In addition, the lounge is not comfortable. It is portrayed as this hip and well decorated place, but is a poorly renovated old building with dark-toned paint colors and dim lighting, so that you cannot see the dirt and grime! I have wasted enough of my time on this. So, my advice, book at the Indigo Hotel instead. Marshall
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay with us. It is disappointing to hear about the cleanliness and maintenance issues you experienced, as well as the shortcomings in our breakfast offerings and the overall comfort of our lounge area. Your feedback is incredibly valuable to us, and we will address these concerns with our team to make immediate improvements. We understand your frustration and regret that we did not meet your expectations. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Kaciann

Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Kaciann,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Lillian

Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Lillian,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

10/10 Excellent

Avery

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

Lorenzo

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Lorenzo,Thank you for your feedback regarding our hotel's location. We're pleased to hear that you enjoyed it! We hope you had a pleasant stay overall, and we look forward to welcoming you back on your next visit to the area.Sincerely, Hotel Manager

2/10 Horrible

Wendell

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Dog in next room started barking at 11:20 pm and kept on barking for 20 minutes. Desk clerk called my room 15 minutes after the dog started barking thinking the dog was in my room. Never stay here again. Terrible experience.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Guest,We sincerely apologize for the disturbance caused by the barking dog during your stay. We understand how important a peaceful environment is for our guests. We regret any inconvenience this may have caused and apologize for the delay in addressing the issue. Your feedback is valuable, and we will use it to improve our services. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were very pleased with District 3 Hotel. Close to downtown, large parking lot, was in excellent condition - like a new building. We plan to stay there again on our next trip. Full Breakfast was a plus. Felt like it was a really good value. G and A from NC
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Gary,Thank you for your positive feedback. We're delighted to hear that you had a wonderful experience! Providing excellent accommodations, convenient amenities like ample parking, and a satisfying breakfast is what we strive for. We're thrilled that you found it to be a great value and that you plan to stay with us again on your next trip. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

6/10 Satisfaisant

Lisa

Les points faibles : Infrastructures et conditions de l’hébergement
The pictures on site are deceiving. It looks much nicer online than in real time. This is also located in a rough area which was not expected and number of homeless roaming near area
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Lisa,We apologize for any discrepancy between the online images and the actual experience, as well as any discomfort caused by the location. Your feedback is valuable, and we will review our online images to ensure they accurately represent our property. Additionally, we understand the importance of addressing any concerns about the neighborhood, and we will work to mitigate any potential issues for our guests. Hope you will visit again.Sincerely, Hotel Manager

8/10 Bien

Anastancia

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

10/10 Excellent

Brooke

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
One night stay. Close to McKenzie Arena and lots of good restaurants. Clean, and it was nice to have a hot breakfast the next morning.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Brooke,Thank you for choosing to stay with us and for sharing your experience! We're delighted that our location near McKenzie Arena and local restaurants was convenient for you. It's great to hear that you found our accommodations clean and enjoyed our hot breakfast. We hope to welcome you back for another comfortable stay soon!Sincerely, Hotel Manager

10/10 Excellent

Cindy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The towels were amazing and the beds were comfortable!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our towels amazing and our beds comfortable. We hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Tyler

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 24 avr. 2024
Dear Tyler,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

2/10 Horrible

Cthulhu

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We arrived to a hotel room that had used toilet paper, someone’s used contact lense on the back of the toilet, rusted pipes, the door had a gap between it and the frame. Staff was less than helpful, honestly just glad we only stayed for one night. Definitely skip this place.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Guest,We deeply apologize for the unacceptable conditions you encountered during your stay. This falls short of our standards, and we are addressing these issues immediately. Your feedback is invaluable in helping us improve, and we hope you will give us another opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Bien

Alejandra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Buena ubicación el desayuno fatal
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Alejandra,Thank you for your feedback. We're glad to hear that our location suited your needs, but we apologize for the disappointment with our breakfast offerings. Your comments are valuable to us, and we will review them with our team to make necessary improvements. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Horrible

Ann

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This did not hold up to its ratings on line at all!! Part of the ceiling was on the floor, bed sheets were clearly not clean, bathroom sink/ counter top were not clean. We honestly left there feeling like we needed to shower. It was so gross and too think we had to pay $150 to stay there. TERRIBLE!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 28 mars 2024
Dear Guest,Thanks for the feedback. We are sorry that we failed to meet your expectations in some ways. Your comments are very important in helping us improve our services and facilities. We apologize and shall work further to improve the amenities based on your observations. Hope you will visit again soon.Sincerely, Hotel Manager

8/10 Bien

Keith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful. The rooms were clean and quiet. It seems to be an older property that was renovated, so some aspects are out of date. The continental breakfast was very good with a nice variety.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Guest,Thank you for sharing your positive experience with us. We're delighted to hear that you found our staff friendly and helpful and that you enjoyed the clean and quiet rooms. We appreciate your understanding regarding the older aspects of the property, but we're glad to know that overall, you had a pleasant stay. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

ChangYong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 23 mars 2024
Dear Guest,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

2/10 Horrible

Kaitlin

It was gross.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Guest,We apologize for falling short of your expectations during your recent stay. Your feedback is valuable to us, and we will address the issues you encountered to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Sincerely, Hotel Manager

8/10 Bien

Mihaela, Roswell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful front desk lady.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Guest,Thank you for your kind words about our front desk staff. We're delighted to hear that they provided you with friendly and helpful service during your stay. Your feedback is appreciated, and we hope to welcome you back for another enjoyable experience soon.Sincerely, Hotel Manager

4/10 Médiocre

Joel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel staff were rude. Bed had a huge swag in the middle of the mattress, dirty bathroom with other people’s hair left over
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Guest,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

10/10 Excellent

Alexandria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They gave us an upgrade to a double queen room, the beds were super comfortable and the pillows were soft!! Very nice hotel, will be back!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear Guest,Thank you for your positive feedback regarding your recent stay with us. We're delighted to hear that you enjoyed the upgrade to a double queen room and found the beds and pillows comfortable. It's wonderful to know that you had a pleasant experience, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

6/10 Satisfaisant

Josh

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Josh,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

10/10 Excellent

Juan

Voyage en groupe
Les points forts : Équipements
Gran servicio
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 14 mars 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you received great service during your stay. Providing excellent service is our priority, and we're thrilled that we met your expectations. Your satisfaction is important to us, and we look forward to serving you again in the future.Sincerely, Hotel Manager

8/10 Bien

Jan

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 14 mars 2024
Dear Guest,Thank you for your rating. We're glad to hear that you had a satisfactory experience overall during your stay. Your feedback is appreciated, and we will continue working to ensure that all aspects of your stay meet or exceed your expectations. If there's anything specific you think we could improve upon, please feel free to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 Horrible

Latash

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
I paid for a 2 Queen bedroom after I paid additional fees at the hotel just to find out they gave me a 1 bedroom very disappointing
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 15 mars 2024
Dear Latash,We sincerely apologize for the disappointment and inconvenience you experienced with your room allocation. This falls short of our standards, and we understand your frustration. Rest assured, we'll investigate this matter and take steps to prevent it from happening again. Your feedback is invaluable, and we hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager

2/10 Horrible

Kaitlin

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We arrived at this hotel, after a long day of driving. The area the hotel is located is scary, especially at night. When you walk into the hotel. The front desk is behind a maze of a hallway. The gentleman was super kind behind the desk. He gave my key and that was the end of our interaction. Once I got my husband and our kids , we walked back in, we immediately went to the elevator. The elevator smelled like trash. When we got to the 3rd floor, you are immediately met with a room that has a screaming baby, and a screaming adult, who is threatening to “kick your ass.” Thankfully they were behind closed doors. After a long dingy, poorly lit hallway, we made it to our room. I immediately checked for bugs, and to my surprise, there weren’t any. The floor was grimy, the furniture smelled, everything was dusty. The bathroom was also disgusting. There was dried ick behind the toilet. The base of the toilet was filthy, covered in dust and hair, and probably urine. The walls had blue marks all over them, and the floor the shower was extremely dirty. Around the deal of the shower, it was caked in brown gunk. I dropped something on the floor and it rolled u see the sink shelf situation, and I almost just left it due to the filth under there. If we weren’t exhausted from driving, with another long day of driving the next day, we would have left. On that note, when I booked this hotel, I booked it for the following weekend. Unfortunately, the hotel doesn’t offer any type of cancellation.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Guest,Thank you for the stay and for sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. Your observations are very important to us. We will check each point you mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely, Hotel Manager

8/10 Bien

Dwight

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 7 mars 2024
Dear Dwight,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

6/10 Satisfaisant

Clayton

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff did not disclose an additional $50 surcharge for damages until check in
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 4 mars 2024
Dear Guest,We apologize for any inconvenience caused by the unexpected surcharge. We understand your concern and will ensure that our policies are communicated to guests during the booking process. Thank you for bringing this to our attention, and we appreciate your feedback. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Cecelia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N/A
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 27 févr. 2024
Dear Cecelia,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

4/10 Médiocre

Dena

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bugs
Roach infested and homeless people hanging in the parking lot. I had to wash everything I took with me in fear that a bug may have gotten in my suitcase.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 févr. 2024
Dear Dena,We sincerely apologize for the unacceptable experience you had during your stay. The presence of roaches and homeless individuals in the parking lot is completely unacceptable and does not meet our standards of cleanliness and safety. We take your feedback seriously and will take immediate action to address these issues to prevent them from occurring in the future. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Michelle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk staff was incredibly rude when I explained that my room key didn't work- the gentleman blamed it on me and that I disabled it with my phone. Then after that I got to my room I noticed peeled paint which was a bit concerning especially in the bathroom. When I asked the gentleman if perhaps I could change rooms or if all rooms were in that condition he nonchalantly replied that all rooms had “wear and tear”. He said I could change rooms but he didn’t know if the other room was in better condition. The key envelope he had handed me said free breakfast & waters so I asked about the waters and he told me I could pay for water or use the water fountain. When asked if the water fountain was filtered water he shrugged. Later on that evening there was inappropriate noise coming from the room next door for an extended time so I did ask to switch rooms. It was an inconvenience to pack my things back up and move however the next room was cleaner, more quiet and in better condition but lacked a freezer. However the gentleman had been so rude to me and said I’d “bothered the front desk every 2 min.” (Hardly 3 interactions in 3 hours). Next morning we awoke to the emergency alarm at 6:40am. Great location but will never stay here again! Also, it was rather strange that hardly anyone evacuated the building most other guests got in line for breakfast; glad I frantically packed up and left. Couldn’t find anyone to check out with after I dropped my belongings in my car.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Guest,Thank you for your feedback on our property. We are extremely sorry for each of the negative experiences you had at this hotel, as you have mentioned. Our apologies for all the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team and management to ensure effective actions are taken to resolve each of the issues. We request your understanding and consideration to give us another opportunity, and we don’t want you to have a negative impression of our hotel. We hope that you will consider it favourably.Sincerely, Hotel Manager

8/10 Bien

Jennifer, Boca Raton

Les points forts : Personnel et service
The hotel staff was the best part of my stay. Kim, Alex, Olivia, Denise, and a couple others went out of their way to make sure I was comfortable and I had everything I needed. The property around the hotel is dirty, but it is not the hotel fault. The area is an up-and-coming area of Chattanooga and you can see all the construction that is going on and the beautiful condos that are being built. The hotel itself could definitely use some upgrades, no doubt. The paint around my air conditioner, could’ve been cleaned up a bit and the toilet paper roll holder was loose and falling off the wall. Those are little things that I overlooked because I truly enjoyed the staff so much. The breakfast is very basic and only had about 5 to 7 items total. You didn’t have a choice of bread or bagel. You only had bagels. The oatmeal was instant. The condiments were not namebrand and you can definitely taste the difference in ketchup and the cream cheese. All of those things though can be fixed if the hotel spent a little money .
Séjour de 8 nuits en février 2024
Réponse de Hotel Manager le 16 févr. 2024
Dear Jennifer,Thank you for sharing your feedback about your recent stay. We're thrilled to hear that our staff went above and beyond to ensure your comfort. We appreciate your understanding regarding the cleanliness of the area surrounding the hotel and are glad you noticed the exciting developments happening nearby. Your comments about the hotel's need for upgrades are noted, and we will address them accordingly. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jennine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worth it
Good price for safe, clean, comfortable room. Bed was super comfortable. The heat/AC unit was quiet and worked well. The tv worked well with basic channels. Minor cosmetic issues such as paint chipped and bathtub caulk. A little dusty in places. Not a deal breaker.
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 12 févr. 2024
Dear Guest,Thank you for your positive feedback and for highlighting the aspects you enjoyed during your stay. We appreciate your understanding of minor cosmetic issues, and we're glad you found the room safe, clean, and comfortable at a good price. Your comments will help us improve, and we look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Felt the area was unsafe
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear James,Thank you for sharing your feedback. We're sorry to hear that you felt the area was unsafe. Your safety and well-being are our top priorities, and we will review our security measures and work to ensure all guests feel safe during their stay. We hope the rest of your stay was enjoyable. Visit again soon.Sincerely, Hotel Manager

10/10 Excellent

Arlene

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Infrastructures et conditions de l’hébergement
Very pleasant and accommodating. We have a dog and a cargo trailer with us.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 4 févr. 2024
Dear Guest,Thank you for taking the time to share your positive experience. We are delighted to hear that you found our hotel pleasant and accommodating. It's our pleasure to welcome guests with special needs, including those with pets and cargo trailers. We appreciate your feedback and hope to continue providing you with excellent service in the future.Sincerely, Hotel Manager

10/10 Excellent

Mitchell

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff, location of District 3 , easy access to rooms, luggage carts and amenities. District 3 Hotel is centrally located to some of the Civil Wars most decisive Battles Orchard Knob, Lookout Mountain & other notable battles Battle for Chattanooga. Breakfast offerings were plentiful, tasty and easily accessible. Coffee wasn’t boiling hot, but Luke warm( (most likely due to being 8:30am) breakfast served 6:30am-9:00am Overall rating? Great place to stay for me & my needs. Excellent
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 3 févr. 2024
Dear Mitchell,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.Sincerely Hotel Manager

10/10 Excellent

Aimee, wyoming

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 3 févr. 2024
Dear Aimee,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager