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Avis sur DoubleTree by Hilton Hotel Charlottesville

4 out of 5
DoubleTree by Hilton Hotel Charlottesville
990 Hilton Heights Rd, Charlottesville, VA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 434 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 278 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 129 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 90 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 72 avis sur 1003." "

8,2/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Anne-Sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Jill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The public spaces were gorgeous. The elevator was fast. Everything was super clean.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Beautiful views from restaurant and even my 1st floor room. I enjoyed the spaciousness of the entryway and had a lovely check in experience.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Steven,Thank you for your fantastic review! We're delighted you enjoyed our great location, beautiful views, and spacious entryway. We look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville for another five-star stay.

8/10 Bien

Peter

Voyage en famille
Les points forts : Propreté et personnel et service
Price inflation for dates with local events is outrageous, as is true for most in the area, but then not to include breakfast for that enormous rate is just a poor value overall.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Peter,Thank you for your feedback. While our rates fluctuate based on various factors, we always do our best to offer the best possible value. It is regrettable that you felt otherwise. However, your comments are important to us, and we'll consider them as we strive to improve. We hope to welcome you back in the future.

6/10 Satisfaisant

Angeline, Woodbridge

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were only at this location for one night, but the desk staff was exceptionally helpful. Our room was clean, quiet and very pleasant. Will use this location again, without a doubt.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Marie,We were happy to provide you with clean, quiet accommodations, and we're glad you felt welcome while you were here. The next time you're in town, please come see us again at DoubleTree by Hilton Hotel Charlottesville!

8/10 Bien

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like to be able to use airport shuttles and eat a nice meal at the restaurant
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Stephanie,Thank you for your review. Based on your rating, it seems you had an enjoyable experience! We'd be delighted to welcome you back anytime to enjoy all that we have to offer.

10/10 Excellent

Latoya

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Initially I was nervous about staying here after reading some reviews and seeing some of the travel pics. However, when I arrived I was greeted by a gentleman at the front desk. Check in was easy and fast and I was even offered cookies. The hotel grounds, lobby and elevators were clean. Upon entering my room I was pleasantly surprised. The room was modern and clean and bright (which is important to me). The pillows (which I typically hate at most hotels) were so fluffy and soft with the perfect amount of firmness. The bed was comfortable. My overall stay was a really good one. I also think that for what we paid it was more than worth it. The cookies were also good as well.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Dear Latoya,We're delighted you enjoyed your stay at DoubleTree by Hilton Hotel Charlottesville! It's great to know that our clean, comfortable rooms and friendly staff impressed you. Thank you for sharing how much you enjoyed the cookies and exploring our grounds. We look forward to your next visit.

10/10 Excellent

Octavia

Séjour de 1 nuit en avril 2024

10/10 Excellent

Phyllis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Raeleen

Séjour de 1 nuit en avril 2024

10/10 Excellent

Mark W.

Séjour de 2 nuits en avril 2024

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean and spacious and the tv was large and not dated. I was very pleased with the room.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Linda,It was such a pleasure to welcome you to DoubleTree by Hilton Hotel Charlottesville! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Thank you for your perfect rating, and we hope you return soon!

2/10 Horrible

Tuan

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The facility was old and does not appear to be clean. Bathroom needs maintenance and room 200 smells like dogs live there. Parking is horrible.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Tuan,Thank you for taking the time to provide your feedback. We take your concerns seriously, and we'll work closely with our housekeeping team to ensure our rooms are fresh and clean. Please consider giving us the opportunity to show you how we've improved.

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was well-done. Love the cookies.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 19 avr. 2024
Dear Leslie,We appreciate your kind words and are thrilled you enjoyed your stay, especially our delicious cookies! Our team takes pride in providing top-notch service, and it's fantastic to know we hit the mark. We can't wait to welcome you back to DoubleTree by Hilton Hotel Charlottesville for another wonderful experience.

10/10 Excellent

Patrick

Séjour de 2 nuits en avril 2024

2/10 Horrible

Liz

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Alison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Nikia

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Walter

Les points forts : Personnel et service
Rusty bathroom door. Dirty grout in the bathroom.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Walter,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the bathroom, and we'll pass your comments along to our housekeeping staff to ensure improvements are made swiftly. If you're in the area again, please consider coming back to see us for a more exceptional experience.

10/10 Excellent

AMY

rm 630's bathroom sink caulking is scary
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Amy,Thank you for taking the time to provide feedback. We're disappointed to hear about your concern regarding your bathroom. Rest assured, we'll address this promptly to maintain our high standards. We appreciate your input and hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Christopher

Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Eric

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The property overall was nice. It did get noisy with international travelers???? Food was not included with stay. Inconvenient location if you’re traveling on the interstate.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Eric,Thank you for taking the time to review your stay. We are happy to know you felt the property was overall appealing. Our team always looks for ways to improve. Your feedback regarding the noise level and meals is appreciated and we apologize for any inconvenience it may have caused. We hope you will consider visiting us again in the future so we can provide you with the service expected.

10/10 Excellent

Michael

Séjour de 3 nuits en mars 2024

10/10 Excellent

Jose M

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Todo perfecto y muy lindo
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 30 mars 2024
Dear Jose,We're delighted that everything was perfect during your stay at DoubleTree by Hilton Hotel Charlottesville. Our team looks forward to welcoming you back for another wonderful experience!

8/10 Bien

Keturah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Keturah,Thank you for your short, yet wonderful review. It was a pleasure to welcome you to DoubleTree by Hilton Hotel Charlottesville and we look forward to welcoming you back for another great visit.

6/10 Satisfaisant

Shan

Voyage en famille
Les points forts : Équipements
The area is lovely and the staff were usually very friendly and helpful but the room was slightly dirty and the hallway was worse. Overall on ok stay.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Shan,We appreciate your recent feedback of our property. Thank you for taking a moment to share your thoughts with us. It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review with the housekeeping staff. Your feedback is appreciated, and our team considers it an opportunity to continually improve. We hope that you consider staying with us again.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel! Property is clean and quiet, Pool is great, fantastic bar and lobby area
Séjour de 2 nuits en février 2024
Réponse de General Manager le 25 mars 2024
Dear John,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville! We're glad our clean, quiet rooms provided you with the ideal place to rest. It's also great to know that you enjoyed the pool and bar. Please come see us again soon.

10/10 Excellent

Anders

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed there on St Patrick’s Day; checked in late and Natasha was super kind and very helpful. Megan, the bartender, was also really great; we stopped in for a late drink after the pool and she helped us find a nice wine to enjoy.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Anders,Thank you for your positive feedback while staying with us at DoubleTree by Hilton Hotel Charlottesville. We are thrilled to hear that our staff were able to meet your needs. Natasha and Megan will be delighted to hear your kind comments. On behalf of our team, we hope you will consider visiting again in the future.

6/10 Satisfaisant

Beverly

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Property could use a major remodel…terrible bathroom with old stained tile/grout. No sound proofing and noisy teens running up and down late at night. Clinging in bath was patched, but work not finished. I expected more from a Hilton property. Oh - and lousy coffee to boot.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Beverly,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.

8/10 Bien

William Albert

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024

8/10 Bien

George

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in nice property
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 15 mars 2024
Dear George,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville! We're glad you found our check-in process smooth and enjoyed our property's charm. Our priority is your satisfaction, and we're thrilled to meet your expectations. We can't wait to host you again for another enjoyable stay.

6/10 Satisfaisant

Mark

Voyage en couple
Les points faibles : Personnel et service et équipements
The rooms were clean, check in was good but the lounge bar pricing was very inconsistent. Buyer beware, drinks go from $12.00 to $25.00 for the same drink depending on the day.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 14 mars 2024
Dear Mark,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. However, we offer our sincere apologies if the service you received from our entire team was anything short of exceptional and for any inconsistencies you experienced at the bar. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

10/10 Excellent

Kristin

Séjour de 2 nuits en mars 2024

10/10 Excellent

Ezequiel, Harrisburg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel and good location
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 mars 2024
Dear Ezequiel,It is always a pleasure to hear from our guests, so thank you for taking the time to leave a review. We are honored to have earned a perfect rating. It is delightful to read that our location made a positive impact on your experience with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Looks good! Nice place
Réponse de General Manager le 2 mars 2024
Dear Paul,Thank you for your kind words. We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.

10/10 Excellent

Cidric

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Rachael

Séjour de 1 nuit en février 2024

10/10 Excellent

Linda

Voyage en famille, Voyage avec des animaux de compagnie
Was nice, clean and a good pet friendly hotel. Restaurant downstairs had good food for takeout in our case.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Linda,We're delighted you enjoyed so much about your stay at DoubleTree by Hilton Hotel Charlottesville. Thank you for highlighting our attention to cleanliness, pet-friendly property, and delicious food selections. Welcoming you back would be a pleasure, so please return soon for another fantastic time.

2/10 Horrible

QIHENG

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Alot of bugs，rushing me to checkout
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Qiheng,Guest feedback is always appreciated and welcome, so thank you for sharing your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. We hope to have another opportunity to welcome you back and impress you with the stay you expected.

10/10 Excellent

Devin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved staying here. Everything was great. Other than we had booked a king bed and once we got there, we had two double beds, but that was no big deal. All the staff we encountered was great, and the food at Route 29 was amazing
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Devin,It was such a pleasure to welcome you to DoubleTree by Hilton Hotel Charlottesville! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our tasty offerings is always appreciated as well. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability. Thank you for your great review and perfect rating, and we hope you return soon!

10/10 Excellent

Vinayak

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property,good and helpful staff .Nice,clean,spacious rooms.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Vinayak,Thank you so much for choosing to stay with us at DoubleTree by Hilton Hotel Charlottesville. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. The pleasure was all ours, and we hope you'll choose us again in the future.

2/10 Horrible

JAYNE

Terrible Housekeeping
They really need to get their housekeeping drpartment in order. Our shhets had nloodcstainsbon them and so, instead of changing ourvroom, someone brought up new shhets for us to remake our bed . UNACCEPTABLE. There was a gum wrapper on the rug, dust on the lamps and no soap tray in the bathroom. Thevremotecwas filthy. I intend to inform their corporate office .
Séjour de 1 nuit en février 2024
Réponse de General Manager le 8 févr. 2024
Dear Jayne,Thank you for your review. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our accommodations will be discussed internally to ensure that we are meeting our own high hospitality standards. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

8/10 Bien

Ron

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Karla

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

michele

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to book. Efficient staff. Clean rooms
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 26 janv. 2024
Dear Michele,It was a pleasure having you stay with us. We are thankful for your thoughtful comments regarding our hotel's efficiency and cleanliness. Thanks for letting us know about your visit. We are excited to welcome you back again the next time you are in Charlottesville!

2/10 Horrible

Stephanie

Voyage en couple
Les points faibles : Personnel et service
Front desk staff was the worst Ive ever experienced. Had a billing problem after check out and was hung up on when I inquired about the issue 2 days later... which was in the hotel's error, not my own. I wont be booking here again.
Réponse de General Manager le 24 janv. 2024
Dear Stephanie,Please accept our sincere apology for the level of service you experienced with our front desk team. This is unacceptable, and we will follow up immediately and take any necessary action to ensure this does not happen again. Regarding billing, please get in touch with Expedia.com, as your reservation was created through them. Thank you for making your voice heard.

10/10 Excellent

michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Leilani

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
There were minor problems with our rooms bathroom area that were an eyesore but did not affect the use of the bathroom. Pool was warm and it pleasant to be in.
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Leilani,Thank you for your feedback. We're glad you enjoyed our warm and pleasant pool during your stay. However, we apologize for the minor issues in the bathroom. We take pride in our facility's maintenance and will address these concerns to ensure a more polished and comfortable experience for our guests. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention. We look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville and providing a stay that fully meets your expectations.