Avis sur DoubleTree by Hilton Hotel Charlottesville
DoubleTree by Hilton Hotel Charlottesville
990 Hilton Heights Rd, Charlottesville, VA
Avis
8,0
Très bien
8,2/10
Propreté
8,6/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
15 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10 Excellent
Latoya
Voyage en famille avec de jeunes enfants, Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Latoya
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Dear Latoya,We're delighted you enjoyed your stay at DoubleTree by Hilton Hotel Charlottesville! It's great to know that our clean, comfortable rooms and friendly staff impressed you. Thank you for sharing how much you enjoyed the cookies and exploring our grounds. We look forward to your next visit.
10/10 Excellent
Phyllis
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Phyllis
Séjour de 3 nuits en avril 2024
10/10 Excellent
Linda
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Linda,It was such a pleasure to welcome you to DoubleTree by Hilton Hotel Charlottesville! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Thank you for your perfect rating, and we hope you return soon!
2/10 Horrible
Tuan
Voyage en famille, Voyage en couple
21 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tuan
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Tuan,Thank you for taking the time to provide your feedback. We take your concerns seriously, and we'll work closely with our housekeeping team to ensure our rooms are fresh and clean. Please consider giving us the opportunity to show you how we've improved.
10/10 Excellent
Leslie
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leslie
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 19 avr. 2024
Dear Leslie,We appreciate your kind words and are thrilled you enjoyed your stay, especially our delicious cookies! Our team takes pride in providing top-notch service, and it's fantastic to know we hit the mark. We can't wait to welcome you back to DoubleTree by Hilton Hotel Charlottesville for another wonderful experience.
10/10 Excellent
Patrick
16 avr. 2024
Patrick
Séjour de 2 nuits en avril 2024
2/10 Horrible
Liz
15 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Liz
Séjour de 2 nuits en avril 2024
8/10 Bien
Alison
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alison
Séjour de 2 nuits en avril 2024
10/10 Excellent
Nikia
14 avr. 2024
Nikia
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Walter
13 avr. 2024
Les points forts : Personnel et service
Walter
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Walter,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the bathroom, and we'll pass your comments along to our housekeeping staff to ensure improvements are made swiftly. If you're in the area again, please consider coming back to see us for a more exceptional experience.
10/10 Excellent
AMY
13 avr. 2024
AMY
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Amy,Thank you for taking the time to provide feedback. We're disappointed to hear about your concern regarding your bathroom. Rest assured, we'll address this promptly to maintain our high standards. We appreciate your input and hope to have the opportunity to exceed your expectations on your next visit.
10/10 Excellent
Christopher
8 avr. 2024
Christopher
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Eric
Voyage en famille avec de jeunes enfants
4 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Eric,Thank you for taking the time to review your stay. We are happy to know you felt the property was overall appealing. Our team always looks for ways to improve. Your feedback regarding the noise level and meals is appreciated and we apologize for any inconvenience it may have caused. We hope you will consider visiting us again in the future so we can provide you with the service expected.
10/10 Excellent
Michael
25 mars 2024
Michael
Séjour de 3 nuits en mars 2024
10/10 Excellent
Jose M
25 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Jose M
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 30 mars 2024
Dear Jose,We're delighted that everything was perfect during your stay at DoubleTree by Hilton Hotel Charlottesville. Our team looks forward to welcoming you back for another wonderful experience!
8/10 Bien
Keturah
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keturah
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Keturah,Thank you for your short, yet wonderful review. It was a pleasure to welcome you to DoubleTree by Hilton Hotel Charlottesville and we look forward to welcoming you back for another great visit.
6/10 Satisfaisant
Shan
Voyage en famille
22 mars 2024
Les points forts : Équipements
Shan
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Shan,We appreciate your recent feedback of our property. Thank you for taking a moment to share your thoughts with us. It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review with the housekeeping staff. Your feedback is appreciated, and our team considers it an opportunity to continually improve. We hope that you consider staying with us again.
10/10 Excellent
John
Voyage en couple
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en février 2024
Réponse de General Manager le 25 mars 2024
Dear John,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville! We're glad our clean, quiet rooms provided you with the ideal place to rest. It's also great to know that you enjoyed the pool and bar. Please come see us again soon.
10/10 Excellent
Anders
Voyage en groupe
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anders
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Anders,Thank you for your positive feedback while staying with us at DoubleTree by Hilton Hotel Charlottesville. We are thrilled to hear that our staff were able to meet your needs. Natasha and Megan will be delighted to hear your kind comments. On behalf of our team, we hope you will consider visiting again in the future.
6/10 Satisfaisant
Beverly
Voyage en famille
16 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Beverly
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Beverly,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.
8/10 Bien
William Albert
13 mars 2024
Les points forts : Propreté et personnel et service
William Albert
Séjour de 2 nuits en mars 2024
8/10 Bien
George
Voyage d’affaires
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
George
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 15 mars 2024
Dear George,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville! We're glad you found our check-in process smooth and enjoyed our property's charm. Our priority is your satisfaction, and we're thrilled to meet your expectations. We can't wait to host you again for another enjoyable stay.
6/10 Satisfaisant
Mark
Voyage en couple
11 mars 2024
Les points faibles : Personnel et service et équipements
Mark
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 14 mars 2024
Dear Mark,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. However, we offer our sincere apologies if the service you received from our entire team was anything short of exceptional and for any inconsistencies you experienced at the bar. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.
10/10 Excellent
Kristin
4 mars 2024
Kristin
Séjour de 2 nuits en mars 2024
10/10 Excellent
Ezequiel, Harrisburg
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ezequiel
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 mars 2024
Dear Ezequiel,It is always a pleasure to hear from our guests, so thank you for taking the time to leave a review. We are honored to have earned a perfect rating. It is delightful to read that our location made a positive impact on your experience with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.
8/10 Bien
Paul
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Réponse de General Manager le 2 mars 2024
Dear Paul,Thank you for your kind words. We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.
10/10 Excellent
Linda
Voyage en famille, Voyage avec des animaux de compagnie
18 févr. 2024
Linda
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Linda,We're delighted you enjoyed so much about your stay at DoubleTree by Hilton Hotel Charlottesville. Thank you for highlighting our attention to cleanliness, pet-friendly property, and delicious food selections. Welcoming you back would be a pleasure, so please return soon for another fantastic time.
2/10 Horrible
QIHENG
Voyage d’affaires
17 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
QIHENG
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Qiheng,Guest feedback is always appreciated and welcome, so thank you for sharing your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. We hope to have another opportunity to welcome you back and impress you with the stay you expected.
10/10 Excellent
Devin
Voyage en famille avec de jeunes enfants
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Devin
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Devin,It was such a pleasure to welcome you to DoubleTree by Hilton Hotel Charlottesville! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our tasty offerings is always appreciated as well. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability. Thank you for your great review and perfect rating, and we hope you return soon!
10/10 Excellent
Vinayak
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vinayak
Séjour de 1 nuit en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Vinayak,Thank you so much for choosing to stay with us at DoubleTree by Hilton Hotel Charlottesville. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. The pleasure was all ours, and we hope you'll choose us again in the future.
2/10 Horrible
JAYNE
6 févr. 2024
Terrible Housekeeping
JAYNE
Séjour de 1 nuit en février 2024
Réponse de General Manager le 8 févr. 2024
Dear Jayne,Thank you for your review. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our accommodations will be discussed internally to ensure that we are meeting our own high hospitality standards. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.
8/10 Bien
Ron
5 févr. 2024
Les points forts : Propreté et personnel et service
Ron
Séjour de 1 nuit en février 2024
10/10 Excellent
John
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Karla
25 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Karla
Séjour de 2 nuits en janvier 2024
10/10 Excellent
michele
Voyage en famille
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
michele
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 26 janv. 2024
Dear Michele,It was a pleasure having you stay with us. We are thankful for your thoughtful comments regarding our hotel's efficiency and cleanliness. Thanks for letting us know about your visit. We are excited to welcome you back again the next time you are in Charlottesville!
2/10 Horrible
Stephanie
Voyage en couple
22 janv. 2024
Les points faibles : Personnel et service
Stephanie
Réponse de General Manager le 24 janv. 2024
Dear Stephanie,Please accept our sincere apology for the level of service you experienced with our front desk team. This is unacceptable, and we will follow up immediately and take any necessary action to ensure this does not happen again. Regarding billing, please get in touch with Expedia.com, as your reservation was created through them. Thank you for making your voice heard.
10/10 Excellent
michele
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
michele
Séjour de 1 nuit en janvier 2024
8/10 Bien
Leilani
Voyage en famille avec de jeunes enfants, Voyage en famille
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Leilani
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Leilani,Thank you for your feedback. We're glad you enjoyed our warm and pleasant pool during your stay. However, we apologize for the minor issues in the bathroom. We take pride in our facility's maintenance and will address these concerns to ensure a more polished and comfortable experience for our guests. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention. We look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville and providing a stay that fully meets your expectations.
10/10 Excellent
Richard, Forest
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en janvier 2024
8/10 Bien
Shentorie
15 janv. 2024
Shentorie
Séjour de 1 nuit en janvier 2024
10/10 Excellent
thomas, oak hills
13 janv. 2024
thomas
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Mario
Voyage d’affaires, Voyage en couple
13 janv. 2024
Les points faibles : Propreté et équipements
Mario
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Felicity
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Felicity
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Joseph
11 janv. 2024
Joseph
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Jacqueline
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 2 nuits en janvier 2024
4/10 Médiocre
David
2 janv. 2024
Les points faibles : Personnel et service
David
Séjour de 2 nuits en décembre 2023
10/10 Excellent
jane
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jane
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 29 déc. 2023
Dear Jane,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville and for taking the time to leave your lovely, five-star review. We are delighted our clean, comfortable accommodations were just what you needed for a good night's sleep. It would be a pleasure to welcome you back again someday.
10/10 Excellent
David
Voyage en famille
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 6 nuits en décembre 2023
8/10 Bien
Kenneth
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en décembre 2023