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Avis sur Tru by Hilton Gastonia

2.5 out of 5
Tru by Hilton Gastonia
534 North New Hope Road, Gastonia, NC

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 66 avis sur 103." "
Note des voyageurs de 8 (Bien), d’après 13 avis sur 103." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 103." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 103." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 103." "

9,2/10

Propreté

9,0/10

Personnel et service

9,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Mary Beth, Lenoir

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
property was close to airport, close to drs appt, restaurants/target etc nearby.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lisa, Huntingdon Valley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and by the highways, easy access
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Lisa,Thank you for your wonderful feedback! We're delighted to hear that you found our hotel very clean and appreciated its convenient location near the highways. Easy access is something we strive to provide for our guests, making travel more straightforward and stress-free. We're thrilled you had a positive experience and look forward to welcoming you back for another comfortable stay soon!Sincerely, Hotel Manager

6/10 Satisfaisant

Donnie

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
There was only one chair to sit on. There wasn’t enough room to lay suitcases down. The space for hanging clothes was very small. No soap holder in the shower for people who prefer or need to use their own soap.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Donnie,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the limited seating, storage space, and amenities in the room is valuable to us, and we'll take it into consideration to improve our accommodations for future guests. Please know that we appreciate your feedback and hope to have the opportunity to better meet your expectations in the future. If you have any further concerns or suggestions, please don't hesitate to reach out.Sincerely, Hotel Manager

6/10 Satisfaisant

Alice

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Hotel is nice and modern but the shower and the toilet were not cleaned appropriately
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Alice,We appreciate your feedback regarding your recent stay. It's disappointing to hear that the cleanliness of the shower and toilet did not meet your expectations. Please accept our sincere apologies for this oversight. Maintaining a high standard of cleanliness is a top priority for us, and we will address this issue with our housekeeping team to ensure it doesn't happen again. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more enjoyable experience during your next visit. Sincerely, Hotel Manager

8/10 Bien

Natalie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Natalie,We're thrilled to hear that you found our staff to be very friendly! Providing excellent service and hospitality is our priority, and we're glad that our team made a positive impression on you. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean. Safe and quiet. Close to the ballpark.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Jason,Thank you for sharing your positive feedback! We're glad to hear that you found our place nice and clean, safe and quiet. We're also happy to know that our proximity to the ballpark was convenient for you. Your satisfaction is important to us, and we appreciate your business. We look forward to serving you again in the future!Sincerely, Hotel Manager

6/10 Satisfaisant

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mattress was too soft and my husband was miserable, unable to sleep well. The shower floor was slick from shampoo/conditioner, could be hazardous and should be addressed with better shower floor grips for safety. The property and room were clean, however breakfast in the morning was extremely unpleasant due to a large african/america family that was rude by their overtly loud conduct. Front desk manager should have asked them to be respectful of others.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 4 mai 2024
Dear Cindy,We're sorry to hear about the issues you encountered during your stay. Your comfort and safety are our priorities, and we apologize for any inconvenience caused by the soft mattress and slippery shower floor. We'll address these concerns immediately to ensure a more comfortable and safe experience for our guests. Additionally, we regret that your breakfast experience was unpleasant due to disruptive behavior from other guests. We'll address this issue with our staff to ensure that all guests can enjoy a peaceful and respectful environment. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Management

4/10 Médiocre

Bobby

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I drove 4.5 hours to get here and arrived at 1:50 pm. I was told i had to wait until 2 to go to my room or there woukd be an additional charge. So i went and filled the car with gas and returned at 2:35 pm. Then i was told that my room may or may not be ready. So i waited another 15 minutes for someone to verify that. While waiting i explained i was here for a baseball tournament and that i may need to extend my stay and that i would find out tonight.she told me she would extend it by 1 night. We won the ballgame and therefore need to extend our stay by another night so upon returning i spoke to the desk clerk and she told me she couldn't extend my stay due to me booking the room through TRIVAGO. I asked if she had availability for the 2 nights and she said yes. I then told her their has to be a way to solve this? So, finally she booked me 2 additional nights after displaying an attitude. I politely thanked her. When i got to the room i asked my wife if she mentioned to the desk clerk that we needed 2 additional nights? She said the clerk told her we had to do it in the morning. I usually stay in Belmont at the Holiday Inn Expressbut decided to try Tru because it is closer to the ballpark. I think I'll go back to the Holiday Inn Express next time. Life is just too short.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 3 mai 2024
Dear Bobby,We are truly sorry to hear about the inconveniences you experienced during your stay. Your feedback is invaluable, and we deeply regret that you encountered challenges with our check-in process and the extension of your stay. We can assure you that we will address these issues with our team to prevent similar occurrences in the future. We understand your frustration, and we would like to regain your trust. If you are willing to give us another chance, we are committed to providing you with a more positive experience in the future. Thank you for sharing your concerns with us.Sincerely, Hotel Management

10/10 Excellent

Will

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 11 mai 2024
Dear Will,Thank you for your wonderful perfect rating! We are delighted to hear that you had an outstanding experience during your stay with us. It is truly gratifying to know that our efforts to provide excellent service and create memorable experiences have been appreciated. Your positive feedback encourages us to continue upholding the highest standards. We look forward to the pleasure of welcoming you back in the future and ensuring that your next visit is equally exceptional.Sincerely, Hotel Manager

8/10 Bien

stephanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Greeted by wonderful person at front desk. There were some boys' baseball teams staying, so kind of noisy. Room was small but had all I needed. Noise from the road was noticable, but didn't cause an issue for me. Same kind person checked me out. Very nice staff!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Stephanie,Thank you for your positive review! We're delighted to hear that our front desk staff made a wonderful impression on you and that you found our team to be very nice. We apologize for any inconvenience caused by noise from the baseball teams, but we're glad it didn't disrupt your stay significantly. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very neat and well kept.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Peter,Thank you for your positive feedback and perfect rating! We're delighted to hear that you found our hotel very neat and well-kept. Maintaining a clean and welcoming environment for our guests is our top priority, and we're glad that our efforts were reflected in your experience. We appreciate your review and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

6/10 Satisfaisant

Robert, Cincinnati

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 3 avr. 2024
Dear Robert,Thank you for your review and rating of 3 out of 5. Your feedback is valuable to us as we continuously strive to enhance our hotel services. We'd greatly appreciate any specific suggestions or opinions you have that could help us improve and reach a 5-star experience. Your input is essential to us, and we hope to welcome you back again soon for an even better stay!Sincerely, Hotel Manager

10/10 Excellent

Daryl

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel and room was very clean, and bed comfortable. Breakfast options were great too. Will definitely stay again
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Daryl,Thank you for your fantastic review! We're thrilled to hear that you found our hotel and room exceptionally clean, with a comfortable bed to ensure a restful stay. It's wonderful to know that you enjoyed our breakfast options as well. We can't wait to welcome you back for another memorable stay!Sincerely, Hotel Manager

8/10 Bien

Patrick

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Price was great very clean shower awesome staff was great except I was told pool was heated and it wasn't everything was awesome I'd stay there again
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Patrick,We appreciate your valuable feedback and are pleased to hear that you found our hotel to be clean with excellent staff service. We apologize for any inconvenience regarding the pool temperature not meeting your expectations despite being informed otherwise. Your satisfaction is important to us, and we'll work diligently to ensure that all information provided to our guests is accurate. Thank you for considering staying with us again, and we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Cheyanna, Asheville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and amazing amenities! Staff were very kind checking in and out. Will definitely stay here again
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Cheyanna,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be very clean with amazing amenities, and that our staff provided excellent service during your check-in and check-out. Your satisfaction is our top priority, and we're delighted to know that you plan to stay with us again in the future. We can't wait to welcome you back for another wonderful experience!Sincerely, Hotel Manager

10/10 Excellent

Princesssarya

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was very nice and very convenient. I would say the price is very reasonable. I enjoy the comfort of this hotel and walking into the room… It smell fresh and very clean.My only downside was the parking if you come back to the room late night and you have to park in the back and you have to swipe your key card through the back door or the side doors. However, you can’t go through the front because it’s locked at a certain time. Overall, this was my first time visiting North Carolina and I enjoyed my stay 10/10
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear Princesssarya,Thank you for your excellent rating and detailed feedback! We're thrilled to hear that you found our property very nice, convenient, and reasonably priced. It's wonderful to know that you enjoyed the comfort of your room and appreciated its cleanliness. We apologize for any inconvenience with the parking arrangement, but we're glad you were able to navigate it. We're delighted that you had a positive first-time experience in North Carolina and that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Samuel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and tidy rooms and facility. Comfortable bed and hot showers. Black out shades was a plus. A little noisy from other rooms but not too bad. Didn’t have breakfast but it looked great. Staff was very friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear Samuel,Thank you for your outstanding rating and wonderful feedback! We're thrilled to hear that you found our rooms and facilities clean and tidy, with comfortable beds and hot showers. It's great to know that the blackout shades added to your comfort. We apologize for any noise from other rooms but are glad it didn't disrupt your stay significantly. We're delighted that you found our staff very friendly and helpful. We hope to welcome you back for another fantastic stay in the future, and perhaps you'll have the opportunity to enjoy our breakfast as well!Sincerely, Hotel Manager

10/10 Excellent

roger

Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 3 avr. 2024
Dear Roger,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectation. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you.Sincerely, Hotel Manager

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 24 févr. 2024
Dear Michael,I appreciate the flawless rating and your kind remarks. Hearing that you had a fantastic time with us makes us very happy. Your happiness is our first concern, and we look forward to having you back for more fantastic experiences in the future!Sincerely, Hotel Manager

8/10 Bien

KAREN

Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 22 mars 2024
Dear KAREN,Thank you for your review! We're glad you took the time to share your experience. Your feedback is crucial to us as we continuously strive for excellence. Please feel free to share any specific suggestions you have for improvement. We value your business and look forward to providing you with a perfect experience in the future!Sincerely, Hotel Manager

4/10 Médiocre

Kadair

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de eve le 22 févr. 2024
I apologize that we didn't meet your expectations, and hope you will give us another chance.Thanks for letting us know.

10/10 Excellent

Dawn, Colonial Beach

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear Dawn,Thank you for your excellent rating! We're delighted to hear that you had a very nice experience during your stay with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future for another fantastic stay!Sincerely, Hotel Manager

8/10 Bien

Christy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did not like the suprise 100 dollar deposit after paying full online. Have to wait 5 to 10 days to get 100 dollar deosit back.
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear Christy,We regret any inconvenience caused by the unexpected deposit. We understand the frustration regarding the refund processing time. We appreciate your feedback and assure you that we are actively reviewing our policies to provide a more seamless experience for our guests. Thank you for your understanding and patience.Sincerely, Hotel Manager

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear John,We greatly appreciate your outstanding rating! We're overjoyed to learn that your stay was flawless, and providing exceptional service is our utmost priority. If there are specific aspects you particularly enjoyed, we'd love to hear more. Your feedback is invaluable and fuels our commitment to maintaining excellence. We look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best stay in Gastonia!
Great new hotel, very clean, nice amenities, felt safe - best place to stay in Gastonia!
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 29 janv. 2024
Dear Robert,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had the best stay in Gastonia at our hotel. Your comments about cleanliness, amenities, and safety are greatly appreciated. We look forward to welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 26 janv. 2024
Dear Kenneth,Thank you for your extraordinary ten-star rating! We're absolutely thrilled to receive such high praise. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional stay. If there's anything specific you loved about your experience, we'd love to hear it.Sincerely, Hotel Manager

10/10 Excellent

Carlos.

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 7 févr. 2024
Dear Carlos,Thank you so much for the perfect rating! We're thrilled that you had an excellent experience during your stay with us. It's fantastic to hear that everything met or exceeded your expectations. We appreciate your support and hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

AISHA

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear AISHA,Hello! We are delighted to hear that you enjoyed your stay with us at Tru by Hilton Gastonia. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Kellee

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Kellee,Delighted to learn about your outstanding experience at our Tru by Hilton Gastonia. Committed to delivering the best service, your perfect review affirms our efforts, inspiring us to consistently excel. We look forward to welcoming you back soon for another exceptional stay!Sincerely, Hotel Manager

10/10 Excellent

Keyla

Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Keyla,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Paola

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Paola,A big thank you for your stay at our hotel. It is really delightful to see your feedback. We are delighted to know everything went great during your stay and that our location was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Eagerly looking for your next visit. Sincerely, Hotel Manager

2/10 Horrible

Courtney, Kennesaw

Voyage d’affaires
The person(s) in the room above me was up all night stomping around and pacing back and forth to the bathroom. It kept me up my entire stay and there was no recourse from the hotel.
Réponse de Hotel Manager le 9 janv. 2024
Dear Courtney,We deeply regret the disturbance you encountered during your stay. Our sincere apologies for the inconvenience caused by the noise. We take such matters seriously and will address this with our team to prevent similar issues in the future. We appreciate your understanding and hope to have another opportunity to provide you with a more peaceful experience.Sincerely, Hotel Manager

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 28 déc. 2023
Dear Michael,Thank you so much for your incredible ten-star rating! We are absolutely thrilled to receive such high praise from you. Your satisfaction and happiness are our top priorities, and it's truly rewarding to know that we exceeded your expectations. We greatly appreciate your support and kind words. It means a lot to us and serves as a testament to the hard work and dedication of our team. We will continue to strive for excellence and provide exceptional experiences for all of our guests. Thank you again for your amazing rating, and we look forward to welcoming you back for another incredible experience!Sincerely, Hotel Manager

8/10 Bien

Kossi

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 26 déc. 2023
Dear Kossi, Thanks for your choosing our hotel for your stay and 4 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager.

8/10 Bien

Andrew

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 22 déc. 2023
Dear Andrew,Thank you for choosing to stay with us. We trust your experience was enjoyable, reflected in the four-star rating you kindly provided. Your satisfaction is our priority, and we're eager to hear any suggestions for enhancing your next visit. We strive for excellence in service to ensure our guest's happiness.Sincerely, Hotel Manager

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice property.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 17 déc. 2023
Dear Elizabeth,Greetings from the Tru by Hilton Gastonia! Thank you for your concise and positive feedback! We're delighted to hear that you found our property to be very nice. Your satisfaction is important to us, and we hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Brandon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brand new property. Rooms still smelt new. Very, very clean.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 16 déc. 2023
Dear Brandon,Hello! We're thrilled to hear that you enjoyed our brand-new property and that the rooms had a fresh, clean scent. Maintaining a high level of cleanliness and comfort is a top priority for us, and we appreciate your positive feedback. If there's anything else you'd like to share or if there's anything specific you loved about your stay, we'd love to hear it!Sincerely, Hotel Manager

10/10 Excellent

Andrea

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tru Stay in Gastonia
I enjoyed my stay here. It was nice. The only issue i have is there is no microwave in your room or in the lobby. You would expect a microwave as this branch is own by Hilton. Otherwise great lication, convenient to everything and readiy accessible to the highway.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 5 déc. 2023
Dear Andrea,Thank you for sharing your feedback about your stay at Tru by Hilton Gastonia. We're delighted to hear that you enjoyed your time with us and found the location convenient. We appreciate your suggestion regarding the microwave, and we'll certainly consider it for future improvements. Your satisfaction is important to us, and we hope to welcome you back for another great stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Shannon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 18 déc. 2023
Dear Shannon,Greetings! We were happy to hear that your stay at our hotel was outstanding. Our goal is to provide the best service we can to our guests. We are inspired to keep working hard for you by your flawless review, which validates our efforts. We look forward to seeing you soon!Sincerely, Hotel Manager

10/10 Excellent

Cecily

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
Dear Cecily,Thank you for your perfect rating! We're thrilled to know you had an exceptional experience. Your feedback inspires our team to maintain high standards in all aspects of our hotel. We truly appreciate your time and look forward to the pleasure of hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Jean

Séjour de 5 nuits en novembre 2023
Réponse de Hotel Manager le 9 déc. 2023
Dear Jean,What a surprise! An ideal 10/10 – many thanks! We're ecstatic to hear that your time with us was outstanding. Our team is truly grateful for your great appreciation, and we feel privileged to have surpassed your anticipations. We are very excited to have you back for an amazing stay.Sincerely, Hotel Manager

10/10 Excellent

Jaycen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were amazing.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 19 nov. 2023
Dear Jaycen,Thank you for your kind words! We're thrilled to hear that our staff made a positive impression on your stay. Providing excellent service is our priority, and we appreciate your acknowledgment. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to share. We hope to welcome you back soon.Sincerely, Hotel Manager

8/10 Bien

Shareika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not too bad!
The bed wasn’t as comfortable as I liked. I also arrived at 2:10 pm to check in and although check in is normally at 3 pm, if requested I never have any issues checking in earlier. I had a family event that started at 3 pm and needed to get dressed. I ended up getting dressed and ready in the restroom downstairs. I was told that my room was ready after I finished getting ready which was around 2:45 pm. I’m a Hilton Rewards member so I was confused on why I couldn’t check in earlier, however I didn’t complain just did what I had to. In addition, kids were running around knocking on my yr door throughout the night. Overall, the stay was good.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 13 nov. 2023
Dear Shareika,Thank you for sharing your experience, and we appreciate your understanding regarding the check-in time. We apologize for any inconvenience you faced, and we'll review our procedures to ensure a smoother check-in process in the future, especially for our valued Hilton Rewards members. We're sorry to hear about the disturbance from kids running around, and we'll address this matter to prevent any recurrence. Despite these issues, we're glad your overall stay was good. Your feedback is valuable, and we hope to provide a more comfortable experience during any future visits.Sincerely, Hotel Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good but....
Stay would've been perfect but there were teenagers running down the hall the entire night
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 6 nov. 2023
Dear Guest,Thank you for your feedback. Nice to note that overall stay was good. But, we're sorry to hear that your stay was disrupted by noise in the hallways. Your comfort is important to us, and we apologize for the disturbance caused by the teenagers. Please know that we take such matters seriously and continuously work to ensure a peaceful environment for all our guests. Your feedback is valuable, and we'll take steps to prevent such disturbances in the future to offer a more serene and enjoyable experience during your next visit.Sincerely,Hotel Manager

10/10 Excellent

Myron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place!
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 6 nov. 2023
Dear Myron,Hello! We're thrilled to hear that you found our place nice. Your satisfaction is important to us, and we're delighted that you enjoyed your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future.Sincerely,Hotel Manager

2/10 Horrible

Andree

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 4 nov. 2023
Dear Andree,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely,Hotel Manager

10/10 Excellent

Staci

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and modern...
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 21 oct. 2023
Dear Staci,Thank you for choosing our Tru by Hilton Gastonia for your recent stay and for sharing your feedback. We're thrilled to hear that you found our property to be very clean and modern. Maintaining a clean and comfortable environment is a top priority for us, and we're glad that our efforts were noticed and appreciated. We continuously strive to provide a modern and up-to-date experience for our guests. We value your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Nina

Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 10 nov. 2023
Dear Nina,Thank you for sharing your rating with us. We value your feedback and would love to know more about your stay to understand how we can improve and better meet your expectations. If there are specific areas you believe we could enhance, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and nice place
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 17 oct. 2023
Dear John,Thank you for your positive review! We're delighted to hear that you found our hotel to be very clean and nice. Cleanliness and quality are top priorities for us, so we appreciate you taking the time to share your positive experience. We strive to make every guest feel comfortable and satisfied during their stay with us. We hope this excellent impression will encourage you to stay with us again the next time you're in town. Thank you again for your feedback and kind words, and we look forward to welcoming you once more!Sincerely,Hotel Manager

2/10 Horrible

mary

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 28 oct. 2023
Dear Mary,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Manager