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Avis sur La Quinta Inn & Suites by Wyndham Charlotte Airport South

2.5 out of 5
La Quinta Inn & Suites by Wyndham Charlotte Airport South
4900 S Tryon St, Charlotte, NC

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 336 avis sur 1379." "
Note des voyageurs de 8 (Bien), d’après 258 avis sur 1379." "
Note des voyageurs de 6 (Satisfaisant), d’après 243 avis sur 1379." "
Note des voyageurs de 4 (Médiocre), d’après 245 avis sur 1379." "
Note des voyageurs de 2 (Horrible), d’après 297 avis sur 1379." "

5,8/10

Propreté

7,2/10

Personnel et service

6,2/10

Équipements

5,6/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

8/10 Bien

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

4/10 Médiocre

Marie-Claude

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Le lit était confortable mais l’hôtel et la chambre n’étaient pas en bon état, les tapis sales, l’ascenseur défectueux, le déjeuner moyen.
Séjour de 1 nuit en janvier 2024
Réponse de April C. le 29 janv. 2024
Hello Marie-Claude,We apologize that you did not enjoy your stay with us due to cleanliness and maintenance issues with the property. I will share your concerns with the staff so we may prevent future occurrence. Thank you for taking your time in providing us with your feedback. Sincerely,April C.General Manager

2/10 Horrible

Alain

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ALLER AILLEUR
Séjour de 1 nuit en janvier 2024
Réponse de April C. le 15 janv. 2024
Hello Alain,We apologize that you did not enjoy your stay with us. I will share your feedback with the staff so we may prevent future occurrence. Thank you for taking your time in providing us with your feedback. Sincerely,April C.General Manager

4/10 Médiocre

Patrick

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cheap price, cheap hotel
Séjour de 1 nuit en octobre 2023
Réponse de April C. le 7 nov. 2023
Hello Patrick,We apologize that you did not fully enjoy your stay with us. I will share your feedback with the staff so we may prevent future occurrence. Thank you for taking the time in providing us with your feedback. We appreciate you.Sincerely,April C.General Manager

8/10 Bien

guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de April C. le 7 sept. 2023
Hello Guy,We apologize that you did not fully enjoy your stay with us. I will share your rating with the staff so we may prevent future occurrence. Thank you for taking the time in providing us your feedback.Sincerely,April C.General Manager

6/10 Satisfaisant

Pascale

Voyage en couple
Les points forts : Propreté et personnel et service
Hotel situé dans un quartier peu fréquentable le soir Hôtel vieillot aurait besoin d’une rénovation, sinon literie et salle de bains très propre.
Séjour de 1 nuit en juillet 2023
Réponse de April C. le 4 août 2023
Hello Pascale,We apologize that you did not enjoy your stay with us due to the location of the property and the appearance. I will share your feedback with the staff so we may prevent future occurrence. Thank you for taking the time to provide us with your feedback. We appreciate you.Sincerely,April C.General Manager

4/10 Médiocre

Monique

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
N’on recommandable
En arrivant mauvaise impression. Porte sale. Tapis des corridors vieux usés tachés. Employés gentils mais peu avenants. Ils ne savent pas où nous diriger pour le repas. Chambre correcte mais robinets et séchoir à cheveux défectueux. Pourtant le site est beau. À ne plus recommander.
Séjour de 1 nuit en mai 2023

8/10 Bien

Marc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La propreté , service , déjeuner et le prix
Séjour de 1 nuit en avril 2023

8/10 Bien

Sonia

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2022

8/10 Bien

serge

Voyage en famille
Les points forts : Personnel et service
Rien
Séjour de 1 nuit en novembre 2022

8/10 Bien

Louis

Séjour de 1 nuit en mai 2022

10/10 Excellent

Helene

Séjour de 1 nuit en avril 2022

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Bien car près de Charlotte accepte les chiens avec supplément de 20 dollars Propreté à revoir
Séjour de 2 nuits en décembre 2021
Réponse de "KC" le 9 févr. 2022
Thanks for brightening our day! We look forward to being here for you on your next visit!

8/10 Bien

Albaro

Les points forts : Personnel et service
Bien gracias
Séjour de 2 nuits en mai 2024
Réponse de April C. le 15 mai 2024
Hello Albaro,We are glad you enjoyed your stay with us! I will share your comments with the staff, who I know, appreciates it. Thank you for taking your time in providing us with your feedback. We appreciate you.Sincerely,April C.General Manager

2/10 Horrible

ELISABETE, Wellington

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I left as soon as I got inside the room. Terrible, dirty sheets, refrigerator have old food from other guests probably from weeks past, the carpet was so dirty, impossible to sleep in the place. Omg I never saw nothing like that hotel before. I wish I could place the photos I took from there.disgusting, DO NOT WASTE YOUR MONEY THERE.
Séjour de 1 nuit en avril 2024
Réponse de April C. le 13 mai 2024
Dear Elisabete,Thank you for choosing La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

10/10 Excellent

Zuyen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ideal
Séjour de 1 nuit en mai 2024
Réponse de April C. le 13 mai 2024
Hello Zuyen,Thank you for choosing to stay at the La Quinta Inn Charlotte Airport South. We are glad that you enjoyed your stay with us. Thank you for taking the time in sharing your feedback with us. We appreciate you.Sincerely,April C.General Manager

2/10 Horrible

Zhan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de April C. le 8 mai 2024
Dear Zhan,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

8/10 Bien

Jacqukeen

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Staff didn’t care to help you.
Séjour de 2 nuits en mai 2024
Réponse de April C. le 13 mai 2024
Dear Jacqukeen,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to the service of the staff. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Médiocre

Richard

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Carpet needs to be replaced stains all over in the hallway and room, holes in the wall in the room, Not sure if I will ever stay at another LaQuinta.
Séjour de 1 nuit en mai 2024
Réponse de April C. le 6 mai 2024
Dear Richard,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

10/10 Excellent

Zuyen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de April C. le 13 mai 2024
Dear Zuyen,Thank you for choosing to stay at La Quinta Inn Charlotte Airport South. We are glad that you enjoyed your stay with us. I will share your feedback with the staff, who I know. surely appreciates it. Thank you for taking the time in providing us with your feedback. We appreciate you.Sincerely,April C. General Manager

10/10 Excellent

Ankit Pal, Brampton

Les points forts : Propreté, personnel et service, équipements
Good
Séjour de 1 nuit en mai 2024
Réponse de April C. le 13 mai 2024
Dear Ankit,Thank you for choosing to stay at La Quinta Inn Charlotte Airport South. We are glad that you enjoyed your stay with us. I will share you comments with the staff, who I know, appreciates it. Thank you for taking the time in providing us with your feedback. We appreciate you.Sincerely,April C.General Manager

10/10 Excellent

Zuyen, Miami

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buen lugar céntrico y tranquilo ☺️
Séjour de 1 nuit en mai 2024
Réponse de April C. le 13 mai 2024
Hello Zuyen,We are glad you enjoyed your stay with us due to the location of the property. Thank you for taking the time in providing us with your comments. We appreciate you.Sincerely,April C.General Manager

2/10 Horrible

Richard

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I would not recommend staying here. Much needed repairs. Carpets are worn out. Bed and bathroom were clean otherwise we would not have stayed.
Séjour de 1 nuit en mai 2024
Réponse de April C. le 6 mai 2024
Dear Richard,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with cleanliness and appearance of the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay on will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Horrible

EUSTACE

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The condition and smell of the place is not good
Séjour de 2 nuits en avril 2024
Réponse de April C. le 2 mai 2024
Dear Eustace,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with the appearance and odor of the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Médiocre

WILLIAM

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
While the desk staff were friendly, the overall appearance of the facilities was sad. Dirty entrance way. One elevator not working. Ice machine not working. The nasty looking hall carpet made me anticipate the worst of the room Room condition was surprising good. Appeared clean and in good order.
Séjour de 2 nuits en avril 2024
Réponse de April C. le 30 avr. 2024
Dear William,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to the appearance of the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Satisfaisant

edvin

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Ok place never stay there again
Séjour de 1 nuit en avril 2024
Réponse de April C. le 1 mai 2024
Dear Edvin,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

10/10 Excellent

Solo

Les points forts : Propreté et équipements
Nice clean area
Séjour de 7 nuits en avril 2024
Réponse de April C. le 1 mai 2024
Hello Solo,Thank you for choosing to stay at La Quinta Inn Charlotte Airport South. We are glad that you enjoyed your stay with us! I will share your comments with the staff. Thank you for taking the time in providing us with your feedback. We appreciate you.Sincerely,April C.General Manager

6/10 Satisfaisant

Tammy

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
In the whole building they need to shampoo, the rugs filthy in the rooms and outside of the rooms, it does not look presentable for customers only one working elevator and I stay there for 3-4 and seen no one working to get it fixed
Séjour de 2 nuits en avril 2024
Réponse de April C. le 3 mai 2024
Dear Tammy,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property and our 1 elevator that is down. Please rest assured that we are only awaiting on parts for our elevator and not that we aren't doing anything regarding the issue. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Satisfaisant

Rob

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de April C. le 3 mai 2024
Dear Rob,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Horrible

Daryl Andrew

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
They really need some new carpet. Smells not great.
Séjour de 1 nuit en avril 2024
Réponse de April C. le 24 avr. 2024
Dear Daryl,Thank you for choosing the La Quinta Inn Charlotte Airport for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Satisfaisant

Sri Teja

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Even though the rooms are non-smoking but we smell smoke in the room.
Séjour de 1 nuit en avril 2024
Réponse de April C. le 15 mai 2024
Dear Sri,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to odor issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Médiocre

Alpha

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The facility needs an upgrade. The elevator nearest the entrance is broken, there are carpet stains, and there is horrible traffic getting to the property.
Séjour de 1 nuit en avril 2024
Réponse de April C. le 23 avr. 2024
Dear Alpha,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with the property appearance and location. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

8/10 Bien

DHAMMA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I’m happy to be here
Séjour de 1 nuit en avril 2024
Réponse de April C. le 15 mai 2024
Hello Dhamma,Thank you for taking the time in providing us with your rating. We apologize that you did not enjoy your whole stay with us. I will share your feedback with the staff so we may prevent future occurrence. We appreciate you.Sincerely,April C.General Manager

6/10 Satisfaisant

Terrone

Voyage d’affaires
Les points faibles : Équipements
The outside of the hotel, such as the glass windows were not clean. Aside from being very outdated, that was comfortable the room was clean. I did notice some of the sheets at cigarette burns. Otherwise comfortable stay.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Cindy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The carpeting was dirty and stained. The bathroom door had obvious stains on it , like someone spilled coffee all over it. Bed was comfortable. The WIFI was unusable as I was warned by my computer and cell, not to proceed as it was condidered unsafe to proceed. Definite language barrier with the front desk employee. Just stayed 1 night while traveling
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Nicola, Montebello Vicentino

Les points faibles : Infrastructures et conditions de l’hébergement
Hotel is preaching decent in the inside of the rooms. Felt unsafe on the outside but is well know that this area of Charlotte is not the safest.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Vanessa

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel is not clean. I also did not receive my deposit back despite confirmation, will be reaching out to management.
Séjour de 1 nuit en avril 2024
Réponse de April C. le 23 avr. 2024
Dear Vanessa,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property and issues with your deposit. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Satisfaisant

Gabriel

Séjour de 1 nuit en avril 2024
Réponse de April C. le 15 mai 2024
Dear Gabriel,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your whole stay with us. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Médiocre

Kathryn

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First- NO WHERE does the listing say the facility will put a $100 hold on your credit card- NO exceptions. SECOND- they don’t release that hold for 7-10 business days! We stayed in the hotel for a total of FIVE HOURS to sleep between flights!!! Second- the hotel is disgusting!!! It’s downright FILTHY!!! Expedia should be ASHAMED to even list this Hellish Pit!!! Dog feces in the entryway… trash and discarded food in the hallways… gross stains on the carpets… the tub was SLIMY… the carpet in our room turned my feet literally BLACK just walking between the tub and the bed. I have stayed in many hotels and use La Quinta often. I travel for work and stay in hotels at least 15 days a month- this was the absolute worst hotel I have ever stayed in… If I wasn’t so exhausted I would have left!! Expedia and LaQuinta should be ashamed
Séjour de 1 nuit en avril 2024
Réponse de April C. le 23 avr. 2024
Dear Kathryn,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property and issues with our hotel policies. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Horrible

kelsey

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Smoke detector in the room started blipping low battery at 3am- workers don’t know how to change the battery so told us to pack up and moved us rooms at 330am. Staff refused to even acknowledge this as an issue- more detectors were heard going off on the main floor just walking to the front desk. Clearly they are not checked. Batteries happen- but the fact they think that being made to move rooms in the middle of the night is not an issue worth resolving is insane. Also not a very clean place.
Séjour de 1 nuit en avril 2024
Réponse de April C. le 23 avr. 2024
Dear Kelsey,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with your smoke alarm and the service of the staff. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

10/10 Excellent

Cheyla

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bien 👌
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Steffen

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024

10/10 Excellent

Gustavo, Miami

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024

10/10 Excellent

David, Greenville

Séjour de 3 nuits en avril 2024
Réponse de April C. le 15 mai 2024
Hello David,We are glad that you enjoyed your stay with us! I will share your comments with the staff, who I am positive appreciates it. Thank you for taking the time in providing us with your feedback. We appreciate you.Sincerely,April C.General Manager

2/10 Horrible

Alicia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Blood on comforter and unclean conditions unsanitary
Séjour de 1 nuit en avril 2024
Réponse de April C. le 16 avr. 2024
Dear Alicia,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Médiocre

Alexander

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This is a sketchy hotel. I went with my wife and infant and felt like the hotel had not been cleaned in a year.
Séjour de 1 nuit en mars 2024
Réponse de April C. le 16 avr. 2024
Hello Alexander,Thank you for choosing La Quinta Inn Charlotte Airport South for your stay. We apologize that you did not enjoy your stay with us due to safety concerns with the property and issues with cleanliness. I have shared your concerns with the staff so we may prevent future occurrence. Thank you for reaching out to us with your feedback. We appreciate you.Sincerely,April C.General Manager

4/10 Médiocre

Debra

Voyage en groupe
Corridor carpets were absolutely filthy. Corridor doors banged, peeled, no elevator chipped. Only one elevator, working, allowing 10 men to party outside a car in the parking lot at bedtime. Very scary for a single woman staying in that motel. Had to move my car to get away from them. so the night nightstand in the room was filthy had goop on it and glass rings. Plus there was hair hanging on the hairdryer in the bathroom. Not enough soap in the bathroom. They only could comment I will make is the beds. Which certainly never stay there again unless they cleaned it up .
Séjour de 1 nuit en avril 2024
Réponse de April C. le 16 avr. 2024
Dear Debra,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with cleanliness of the property and the service of the staff.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C. General Manager

2/10 Horrible

Shi

Séjour de 1 nuit en avril 2024
Réponse de April C. le 7 mai 2024
Dear Shi,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

8/10 Bien

MPI

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great play to rest, spacious rooms, 24 hour coffee. Over all nice experience, the only thing i can say is the carpets in the hallways could use a deep cleaning
Séjour de 1 nuit en avril 2024

4/10 Médiocre

David J

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room had no shower curtain, no working refirigerator, and no dials on the HVAC system. We changed rooms to get a working refrigerator, but in that room the carpet was torn. The hallways were filthy and carpeting looked like it had not been cleaned in years.
Séjour de 6 nuits en avril 2024
Réponse de April C. le 16 avr. 2024
Hello David,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness and maintenance issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager