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Avis sur Homewood Suites by Hilton Charlotte Ballantyne, NC

3 out of 5
Homewood Suites by Hilton Charlotte Ballantyne, NC
12030 Copper Way, Charlotte, NC

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 516 avis sur 729." "
Note des voyageurs de 8 (Bien), d’après 131 avis sur 729." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 729." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 729." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 729." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Steve

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Staff is good but room was not very quiet
Homewood Suites Charlotte Ballantyne staff is good, service is good. Rooms are clean. The main drawback I had during my stay was the noise: fridge, fan in the bathroom, air conditioning. Even by shutting down all, there was a vibration noise going through the walls. I have been able to sleep, but that was not a quiet room.
Séjour de 7 nuits en juin 2022
Réponse de Homewood Family le 27 juin 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the noise in the room. We will take your comments under consideration as we continually work to improve and see what can be done with the vibration noise you experienced in the hotel.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Timothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The eggs were watery.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was the best home suit I have stayed in
Séjour de 7 nuits en avril 2024
Réponse de Homewood Family le 6 mai 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

8/10 Bien

Philip

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the two elevators was out of action, therefore the remaining one was very busy and slow to obtain
Séjour de 8 nuits en avril 2024
Réponse de Homewood Family le 22 avr. 2024
Thank you for giving us your honest feedback. We are working hard with our technicians to have the second back up and running soon.

10/10 Excellent

Maria

Les points forts : Équipements
Reception was very nice and friendly. Check out is at noon, fantastic!
Séjour de 1 nuit en avril 2024
Réponse de Homewood Suites le 24 avr. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Donishia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was beautiful and the staff was friendly, and informative
Séjour de 1 nuit en avril 2024
Réponse de Homewood Family le 9 avr. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

David

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hotel is in perdect location, plenty restaurant, shopping store and more very closed to you. I really stary again here.
Séjour de 3 nuits en mars 2024
Réponse de Homewood Family le 2 avr. 2024
Thank you for giving us your feedback. We appreciate hearing that you found us to be in a perfect location and found everything you needed.

10/10 Excellent

Jon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was all the things I mentioned above.
Séjour de 1 nuit en mars 2024
Réponse de Homewood Family le 2 avr. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Corey

Séjour de 1 nuit en mars 2024
Réponse de Homewood Family le 22 avr. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

8/10 Bien

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean environment. Staff are very friendly.
Séjour de 1 nuit en mars 2024
Réponse de Homewood Family le 25 mars 2024
Thank you for giving us your feedback. We are so glad you found the property to your liking and the staff. We hope to have you'll back.

10/10 Excellent

John

Séjour de 1 nuit en mars 2024
Réponse de Homewood Family le 9 avr. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Carolyn, Bloomington

Séjour de 1 nuit en mars 2024
Réponse de Homewood Family le 2 avr. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect for overnighted.
Séjour de 1 nuit en février 2024
Réponse de Homewood Family le 7 févr. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

6/10 Satisfaisant

Marcos

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I did not like the breakfast. raw eggs, sour orange juice and not many options.
Séjour de 1 nuit en février 2024
Réponse de Homewood Family le 5 févr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will consider your comments as we continually work to improve our guest experience.

10/10 Excellent

Ramon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Homewood Family le 5 févr. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Review
Great hotel, great customer service
Séjour de 2 nuits en janvier 2024
Réponse de Homewood Family le 22 janv. 2024
Thank you for giving us your feedback. We are so glad you enjoyed the hotel and hope to have you back.

10/10 Excellent

Frank

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What i liked most about my stay was the room was clean and the beds were comfortable. The staff was friendly and great.
Séjour de 1 nuit en décembre 2023
Réponse de Homewood Family le 9 janv. 2024
Thank you for providing your feedback. We are so glad to hear how much you enjoyed your room and found the staff great. We hope to have you'll back.

10/10 Excellent

Joachim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 15 nuits en décembre 2023
Réponse de Homewood Family le 9 janv. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Lamar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2023
Réponse de Homewood Family le 8 janv. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
Séjour de 1 nuit en janvier 2024
Réponse de Homewood Family le 8 janv. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

8/10 Bien

Rodrigo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Breakfast could be better.
Séjour de 3 nuits en décembre 2023
Réponse de Homewood Family le 8 janv. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay and found the location great.

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Homewood Family le 8 janv. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Rocky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good trip
Séjour de 1 nuit en décembre 2023
Réponse de Homewood Family le 8 janv. 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

2/10 Horrible

Jayla

Séjour de 1 nuit en décembre 2023
Réponse de Homewood Family le 2 janv. 2024
Jayla, Thank you for taking the time out to give us your honest feedback. Although no additional information was provided, we are saddened to have fallen short of your expectations. We take pride in our work and all suggestions here are taken into high consideration. Thank you again for your honest feedback we will work diligently to make better guest experiences.

10/10 Excellent

Ashley

Voyage en famille
Although paying for the property ahead of time, I was double charged when asked to put my card on hold for incidental fees. After one phone call, the issue was straightened out. Room and property were clean. Breakfast was good too, different hot options changed daily. Overall, enjoyed my stay.
Séjour de 5 nuits en décembre 2023
Réponse de Homewood Family le 2 janv. 2024
Ashley, Thank you for taking the time out to give us your honest feedback. We do apologize for the inconvenience at the beginning of your stay but were happy to see that it was fixed and we were able to accommodate all your needs. If ever in the Carolinas we hope to be your home away from home.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The couch was broken. The doors are too heavy so there are a lot noises at night.
Séjour de 2 nuits en décembre 2023
Réponse de Homewood Family le 2 janv. 2024
Hello Anonymous, Thank you for taking the time out of your day to give us your honest feedback. It saddens any management team to hear we fell short of your expectations. As far as the doors we want to ensure that the security of our guest are never compromised. We hope to have you back if ever in the Carolinas and all feedback is always taken into a high concern & learning experiences.

6/10 Satisfaisant

Elizabeth

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff was friendly. We had no shampoo in the room, the sleeper sofa was in sad shape, sofa not clean. Furniture wobbly. The ladies helping with breakfast were outstanding! Friendly and helpful.
Séjour de 2 nuits en décembre 2023
Réponse de Homewood Family le 2 janv. 2024
Elizabeth, Thank you for sharing your honest feedback. I do apologize for the inconvenience of not having shampoo in addition to our sleeper sofa in matter as these we will taking them as learning experiences to improve our guests experience. We hope you'd consider staying with us again in the future.

10/10 Excellent

Tracy, Granger

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is wonderful !!! Place is clean and smells good
Séjour de 1 nuit en décembre 2023
Réponse de Homewood Family le 26 déc. 2023
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Humberto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Homewood Family le 26 déc. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

8/10 Bien

Morgan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Homewood Family le 26 déc. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and quiet.
Séjour de 3 nuits en novembre 2023
Réponse de Homewood Family le 28 nov. 2023
We are so glad you enjoyed your stay hope to have you'll back. We appreciate your honest feedback.

10/10 Excellent

Marnae

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was lovely I loved the space and I loved the breakfast lol Thank you again !
Séjour de 2 nuits en novembre 2023
Réponse de Homewood Family le 28 nov. 2023
We are glad to hear that you loved the breakfast here and appreciate you taking the time to mention it. We hope to have you back soon.

10/10 Excellent

Pavan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good, clean rooms.
Séjour de 1 nuit en novembre 2023
Réponse de Homewood Family le 26 nov. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

michael

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk were very kind to allow us to check out a bit later than usual time. Will come back again if I’m around
Séjour de 1 nuit en novembre 2023
Réponse de Homewood Family le 26 nov. 2023
Thank you for giving us your honest feedback. We are so glad you enjoyed your stay and were able to help out and extend your check out time by a bit.

10/10 Excellent

carl d

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our trip to Charlotte NC was great and Homewood Suites by Hilton made our very comfortable and in a good location.
Séjour de 2 nuits en novembre 2023
Réponse de Homewood Family le 21 nov. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Paragkumar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was pleasant stay while visiting charlotte. Would come back.
Séjour de 4 nuits en novembre 2023
Réponse de Homewood Family le 21 nov. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

8/10 Bien

Davita

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very nice hotel. The location is in great proximity to many wonderful dining options.
Séjour de 1 nuit en novembre 2023
Réponse de Homewood Family le 21 nov. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Homewood Family le 21 nov. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Jehiel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Homewood Family le 8 nov. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

8/10 Bien

Sonia

Voyage en famille
Les points forts : Équipements
Everything was great, except when laundry was being done, everything in our room would shake. We could have changed rooms, but we were already unpacked. Next time we stay there, we’ll be sure to get a room at a different location within the building.
Séjour de 5 nuits en octobre 2023
Réponse de Homewood Family le 3 nov. 2023
Sonia,Thank you for taking the time out to give us your honest feedback. We do apologize for the inconvenience of the laundry room please next time do not hesitate to give us a call. We hope to welcome you'll back soon!

10/10 Excellent

Nhi

Séjour de 4 nuits en octobre 2023
Réponse de Homewood Family le 21 nov. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Carole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Homewood Family le 30 oct. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you back.

8/10 Bien

Abigail

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel, inconsiderate guests
Amazing location, you can walk to so many restaurants. Hotel is clean and feels new. Love the self serve bar tap in the lobby and breakfast is good. Rooms are spacious and comfortable. Someone started blasting loud music between 1-3am during my stay, which obviously made my trip not so great. But the front desk was willing to hep and eventually it stopped. I pray this happens to none of you. Hotel itself is great.
Séjour de 1 nuit en octobre 2023
Réponse de Homewood Family le 28 oct. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay and that all the staff was ready to assist anyway we could. We hope to have you back.

8/10 Bien

Janean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
Great location, clean, comfortable room. Perfect for a getaway with my husband.
Séjour de 1 nuit en octobre 2023
Réponse de Homewood Family le 23 oct. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

6/10 Satisfaisant

Robneisha

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I stayed here for 1 night. Everything was good except for that I had to call four times before finally getting linen from house keeping.
Séjour de 1 nuit en octobre 2023
Réponse de Homewood Family le 23 oct. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and happy to hear your overall stay was good. We're very sorry you had to ask 4 times to get linen and will make sure we communicate better to ensure this doesn't happen moving forward.

8/10 Bien

Candace

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay!!
Wonderful nice atmosphere. Very clean and spacious room.
Séjour de 1 nuit en octobre 2023
Réponse de Homewood Family le 18 oct. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you back.

8/10 Bien

Larry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice.
Séjour de 1 nuit en octobre 2023
Réponse de Homewood Family le 18 oct. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was very clean. Room big and had kitchen. Breakfast was great and was different each day. Housekeeping came in every day to clean, make bed, and gave us fresh towels without having to ask.
Séjour de 4 nuits en octobre 2023
Réponse de Homewood Family le 13 oct. 2023
Thank you for taking the time out to give us your feedback. It's always a pleasure to hear when a guest enjoys their stay with us. We hope to welcome you back soon.

10/10 Excellent

Gabriela

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Homewood Family le 10 oct. 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.