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Avis sur Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel
15139 Ballancroft Parkway, Charlotte, NC

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 521 avis sur 849." "
Note des voyageurs de 8 (Bien), d’après 140 avis sur 849." "
Note des voyageurs de 6 (Satisfaisant), d’après 67 avis sur 849." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 849." "
Note des voyageurs de 2 (Horrible), d’après 70 avis sur 849." "

8,8/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Katherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location for us❤️
Séjour de 1 nuit en mars 2024
Réponse de KP le 23 mai 2024
Thank you for your 5/5 Review, We are so glad our location offered you a perfect stay! We hope to see you again soon!

4/10 Médiocre

Whitney

Les points forts : Personnel et service
Les points faibles : Propreté
The bathroom was gross. I’m not even sure when it was last cleaned.
Séjour de 2 nuits en mai 2024
Réponse de Yuri le 20 mai 2024
I'm so sorry you experienced this during your stay. Did you call the front desk to have a room move?

10/10 Excellent

Danika

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was seamless. The room was clean and accommodating. I have stayed at this location several times when I’m in town visiting my family. I will return again.
Séjour de 2 nuits en mai 2024
Réponse de KP le 21 mai 2024
5/5 Thank you for your wonderful review! We cannot wait to have you back!

6/10 Satisfaisant

Nai

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ethel Louise

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This property is clean, in a good location with restaurants and shopping. The staff is very friendly and caring.
Séjour de 4 nuits en mai 2024

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was friendly and professional.. the hotel was very clean and quiet
Séjour de 5 nuits en mai 2024

10/10 Excellent

E Anthony

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
clean and super friendly. especially reception
Séjour de 2 nuits en mai 2024
Réponse de Bree le 7 mai 2024
Thank you for staying with us and please come back again soon.

8/10 Bien

Briana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Trent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Bree le 6 mai 2024
Thank you for staying with us and please come back again.

10/10 Excellent

Raekwon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property to stay
Séjour de 3 nuits en avril 2024

10/10 Excellent

haydee

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best experience no issues whatsoever i will continue to come back here if im in the area thank you!
Séjour de 2 nuits en avril 2024

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast needs improvement!
Séjour de 3 nuits en avril 2024

10/10 Excellent

Christopher

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good property in Ballantyne area.
Séjour de 1 nuit en avril 2024

10/10 Excellent

CHELLIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was extremely friendly and accommodating! Will stay again!
Séjour de 2 nuits en avril 2024

8/10 Bien

Jesus, New York

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy bien habitada
Séjour de 3 nuits en avril 2024

10/10 Excellent

Fumie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable room.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Jonathan Moises Zuriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Chinedu

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall great but needs improvement on breakfast options
Séjour de 1 nuit en avril 2024

2/10 Horrible

shashidhar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very bad customer experience with the staff. Booked the hotel as they listed to have EV charging but it didn’t work. We forgot a jacket and realized we left it in the room after 2 hours of checking out. Called the hotel multiple times front desk kept saying room is not cleaned yet please call tomorrow. After repeated follow up of 3 days they said we don’t find it. Will not recommend anyone staying here.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Jessica

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New, clean, spacious rooms. Everything you need. Loved the stay.
Séjour de 3 nuits en avril 2024

8/10 Bien

andres

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Easy to get on highway
Séjour de 3 nuits en avril 2024

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, safe and many shopping and dining choices
Séjour de 3 nuits en avril 2024

10/10 Excellent

Brian, Hickory

Very clean. Comfortable beds. New hotel in a great area.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Kimberly

Voyage en famille avec de jeunes enfants, Voyage en famille
We love the lay out of the room and the breakfast was amazing.
Séjour de 2 nuits en avril 2024

8/10 Bien

F Sharp

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great stay for our daughter’s birthday. The staff was so nice and AJ made sure we were accommodated with our room and the service. He let us know about the restaurants in the area and upgraded us when our original booked room was unavailable. The breakfast was kinda lacking and the sink had a draining issue but all in all it was great.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Reynaldo Garcia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

10/10 Excellent

Marichelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay! Thanks so much to Katie for making sure we got accommodated, even though we came past midnight already and were told there were "overbooking" issues. We originally booked one room with 2 king size beds but were told it was given away. Katie called other partner hotels to try to book us but was declined. After minutes of scouring through computer records, she found us 2 rooms and we were comfortably accommodated. Thank you, thank you! Plus, Charlotte is such a beautiful city! Totally worth our time and resources. :)
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth le 12 avr. 2024
Marichelle, Thank you so much for a perfect 5 out of 5!! We truly appreciate it and YOU!! We agree Katie is an amazing member of our staff who likes to help each and every guest. We look forward to seeing you again soon!

8/10 Bien

timothy, rock tavern

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great parking easy in and out.
Séjour de 3 nuits en mars 2024
Réponse de Elizabeth le 12 avr. 2024
Timothy, Thank you so much for your great review! We truly appreciate it and YOU!! We look forward to seeing you again soon!

10/10 Excellent

JEANNETTE

Séjour de 2 nuits en mars 2024

10/10 Excellent

Brenda

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great hotel overall.
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth le 12 avr. 2024
Brenda, Thank you so much for a perfect 5 out of 5!! We truly appreciate it and YOU!! We look forward to seeing you again soon!

10/10 Excellent

Voua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room is good size and shower is nice.
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth le 12 avr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

4/10 Médiocre

Katharina

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth le 12 avr. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Horrible

Roger

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No hand soap or towels in the room, was told by front desk there weren’t any clean towels left. Room was dirty, food on floor from previous guests and hair left in the bathroom. Would never stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth le 31 mars 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Kaitlin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The employee who checked us in was very kind and friendly!
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth le 31 mars 2024
Kaitlin, thank you for a perfect review! We truly appreciate it and YOU! We look forward to your next visit to our beautiful city!

2/10 Horrible

Jesse

Séjour de 1 nuit en mars 2024

2/10 Horrible

Ricardo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Property is really nice. It looks renewed and very comfortable. Service was awful. The worst experience I have ever had. Room of 4 , 2 adults 2 kids only two towels. Asked for more at 9am, nobody ever delivered them. Shower wasn't heating up and couldn't get it to come out from the main shower head. They never made our room, with bathroom damped because of shower. Next room had trash on the door that was never picked up. I would recommend the facilities only if they change all their service.
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth le 31 mars 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Médiocre

terrance

arrived friday night and the lobby smelled of wet dog. the facility was dog friendly however it was non stop barking the entire weekend. requested towels, rags and a floor mat for the bathroom and nothing was available until sunday night. staff had no answers for why things wasn’t stocked or when it was going to be stocked. the famous excuse was there under new management
Séjour de 3 nuits en mars 2024
Réponse de Elizabeth le 25 mars 2024
Terrance, I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Satisfaisant

Jun Hua

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth le 31 mars 2024
Thank you for your review. We hope to see you on your next visit to Charlotte.

2/10 Horrible

Sandra, West Chester

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I wanted to let you know of our horrible experience. We had reservations for a two night stay. We got there and were told there were no rooms available! How does that happen? This is a huge inconvenience and very unprofessional and unacceptable. Especially when if we had canceled we would have not gotten our money back. Therefore that room should be ours no matter when we check in or if we don’t check in at all. It was not right that we had nowhere to stay and had to drive around and call other hotels to find somewhere else.
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth le 25 mars 2024
Sandra, I apologize that you had this experience at the Holiday Inn Express. We hope you will give us another chance upon your next visit to the Queen City.

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great p[lace, reasonably priced. We are very pleased.
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth le 23 mars 2024
William, a perfect score?! We truly appreciate it and YOU! We hope to see you again on your next visit to the Queen City.

10/10 Excellent

Miranda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was great. It was very clean. Staff were very helpful.
Séjour de 3 nuits en mars 2024
Réponse de Elizabeth le 19 mars 2024
Thank you so much for taking the time to post a review, Miranda! We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are welcomed and appreciated.

10/10 Excellent

Cedric

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth le 19 mars 2024
Thank you so much for taking the time to post a review, Cedric! We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are welcomed and appreciated.

6/10 Satisfaisant

Abimael Dorta

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Not what we expected. The bathroom need more cleaning, new towels etc…
Séjour de 5 nuits en mars 2024
Réponse de Elizabeth le 19 mars 2024
I would like to extend my sincerest apologies for the experience you had during your recent stay. We are truly sorry to hear about the issues you encountered with the furnishings, cleanliness, and customer service. This is certainly not up to our usual standards, and we will be addressing these concerns with our team to ensure that such incidents do not recur in the future. We value your feedback and would like to make things right. If you would be willing to give us another chance, we would love to welcome you back and provide you with a much-improved experience. We hope you enjoyed your stay in the Queen City!

2/10 Horrible

Tara

Voyage en famille
Les points faibles : Personnel et service
We had a reservation, but they said they were over booked so we had to wait an hour for our room. We’ve stayed here 2 other times with no issues
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth le 19 mars 2024
We apologize for the inconvenience of waiting for your room. Our housekeeping team works tirelessly to ensure that we have rooms for each guest.

2/10 Horrible

Mario

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth le 19 mars 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Elizabeth le 19 mars 2024
Edward, A perfect score?! Thank you so much!! We are happy to hear you had an amazing stay and look forward to seeing you again soon!

6/10 Satisfaisant

Rebecca

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Elizabeth le 16 mars 2024
Rebecca, thank you for your review. We hope to see you again soon!

2/10 Horrible

Michael

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth le 12 mars 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Médiocre

Jonathan

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Visiting in the area and came in off the street to get a room , Night manager said nothing avalable , we go to expedia and book a room at same facility go back in hotel to check in and Voilaa there is a room available , then the people behind is walk in off the street and get a room as well. Staff seem to hold / hide rooms for personal use or gain. Not a good check in experience . Also not all the room outlets and power ports worked .
Séjour de 2 nuits en mars 2024
Réponse de Elizabeth le 10 mars 2024
I would like to extend my sincerest apologies for the experience you had during your recent stay. We are truly sorry to hear about the issues you encountered with the furnishings, cleanliness, and customer service. This is certainly not up to our usual standards, and we will be addressing these concerns with our team to ensure that such incidents do not recur in the future. We value your feedback and would like to make things right. If you would be willing to give us another chance, we would love to welcome you back and provide you with a much-improved experience. We hope you enjoyed your stay in the Queen City!