Avis sur Courtyard Charleston Waterfront by Marriott
Courtyard Charleston Waterfront by Marriott
35 Lockwood Drive, Charleston, SC
Avis
8,2
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
8,0/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
12 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de General Manager le 15 août 2023
Dear Pier-Luc, Thank you for your terrific rating of Courtyard Charleston Waterfront. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
David
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
4/10 Médiocre
William
21 avr. 2024
Les points forts : Propreté
William
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear William, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room, particularly the noise disturbances. We strive to provide a comfortable and enjoyable atmosphere, and we regret falling short in this regard. We are also sorry for the challenges you encountered with the shuttle service. This is not typical of our usual standard, and we regret not meeting your expectations. Additionally, we are sorry for the unexpected pricing of drinks at the bar. We will share your comments appropriately, and we appreciate your patience. We hope to have the opportunity to regain your trust on a future visit.Sincerely, Robert Heilman,General Manager
8/10 Bien
Tracey, Veazie
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tracey
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Tracey, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard Charleston Waterfront. We look forward to welcoming you back on your next visit!Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Bert
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bert
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Bert, Thank you for taking the time to share your experience at Courtyard Charleston Waterfront. We are delighted to hear that you enjoyed your stay with us and that our spotless accommodations and shuttle service met your expectations. Providing exceptional service is our constant goal, and we are also pleased to know that our team made a positive impact during your time with us. We look forward to welcoming you back for another wonderful visit in the future.Sincerely, Robert Heilman,General Manager
10/10 Excellent
Carissa
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carissa
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 avr. 2024
Dear Carissa, Thank you for sharing your feedback regarding your recent stay at Courtyard Charleston Waterfront. It is fantastic to learn that our waterfront location close to downtown added convenience to your visit and that you enjoyed our delectable cuisine at The Bistro. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are also delighted to hear that our staff, including Eddie, went above and beyond to ensure your comfort and satisfaction. We look forward to welcoming you back the next time you are in the area. Sincerely, Robert Heilman,General Manager
10/10 Excellent
Jay B.
Voyage en famille
2 avr. 2024
Les points forts : Équipements
Jay B.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 3 avr. 2024
Dear Guest, Thank you for sharing your feedback regarding your recent stay at Courtyard Charleston Waterfront. We are delighted to hear that you found our proximity to the historic plantations and military parks, convenient for your travel plans. We are committed to ensuring that every aspect of your stay with us exceeds expectations, and we are also delighted to know that you enjoyed our spotless accommodations and attentive service. We look forward to welcoming you back the next time you are in the area.Sincerely, Robert Heilman,General Manager
8/10 Bien
Russell
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Russell
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Russel, Thank you for choosing Courtyard Charleston Waterfront and for sharing your feedback. We strive to provide a comfortable and enjoyable atmosphere, and we are delighted to hear that you found our well-maintained accommodation to your liking. We look forward to welcoming you back again soon.Sincerely, Robert Heilman,General Manager
10/10 Excellent
James
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear James, Thank you for sharing your feedback regarding your recent stay at Courtyard Charleston Waterfront. We strive to provide a comfortable atmosphere and wonderful hospitality, and we are delighted to know that you enjoyed our spacious accommodations and impeccable service. It is also wonderful to know that our delectable cuisine exceeded your expectations. Your satisfaction is our priority, and we look forward to welcoming you back the next time you are in the area.Sincerely, Robert Heilman,General Manager
10/10 Excellent
Wilson Smith
29 mars 2024
Wilson Smith
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 19 avr. 2024
Dear Mr. Smith, Thank you for choosing Courtyard Charleston Waterfront and for your kind rating. We are delighted to know that you enjoyed your experience with us. We look forward to the pleasure of welcoming you back again soon. Sincerely, Robert Heilman,General Manager
8/10 Bien
Melody
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melody
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 17 mars 2024
Dear Melody, We are thrilled to hear that you enjoyed the captivating views of the Ashley River and marina at Courtyard Charleston Waterfront. Our serene location provides a tranquil setting for relaxation and exploration. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Robert Heilman,General Manager
10/10 Excellent
Mary Jane
Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary Jane
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 14 mars 2024
Dear Ms. Jane, Thank you for sharing your feedback regarding your recent stay at Courtyard Charleston Waterfront. We are delighted to hear that your expereince was exceptional and that you found our immaculate accommodations and impeccable service to your liking. Your recommendation means a lot to us, and we look forward to welcoming you back the next time you are in the area.Sincerely, Robert Heilman,General Manager
8/10 Bien
Mark
Voyage en famille
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 6 mars 2024
Dear Mark, Thank you for sharing your feedback regarding your recent stay at Courtyard Charleston Waterfront. We are delighted to hear that you enjoyed our well-kept property, impeccable service, and complimentary shuttle service. We look forward to welcoming you back in the future.Sincerely, Robert Heilman,General Manager
10/10 Excellent
Suzanne
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suzanne
Séjour de 1 nuit en février 2024
Réponse de General Manager le 3 mars 2024
Dear Suzanne, Thank you for sharing your feedback regarding your recent stay at Courtyard Charleston Waterfront. We are delighted to know that you enjoyed our immaculate accommodations and courteous front desk service. We look forward to welcoming you back for another seamless experience.Sincerely, Robert Heilman,General Manager
10/10 Excellent
Theodore, Spring Hill
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Theodore
Séjour de 1 nuit en février 2024
Réponse de General Manager le 19 févr. 2024
Dear Theodore, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Courtyard Charleston Waterfront, and we look forward to welcoming you back soon. Sincerely, Robert Heilman,General Manager
10/10 Excellent
Dawn, St Augustine
Voyage en groupe, Voyage en couple
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Dawn
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 11 févr. 2024
Dear Dawn, Thank you for sharing your great rating and also your valuable feedback about your recent stay with us. We are pleased to know by your rating that you had an overall great experience. However, we would like to apologize for the noise concerns you had during your visit. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope to have the pleasure of welcoming you back soon so we can provide you with a flawless stay that meets and exceeds your expectations.Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Lloyann
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lloyann
Séjour de 1 nuit en février 2024
Réponse de General Manager le 7 févr. 2024
Dear Lloyann, Thank you for being our guest and for your generous feedback. We are glad to know that you enjoyed every aspect of your stay. We are delighted you loved our spectacular views and the amenities we offer our guests. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Allyson H
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allyson H
Séjour de 1 nuit en février 2024
Réponse de General Manager le 5 févr. 2024
Dear Allyson, Thank you for rating your experience at Courtyard Charleston Waterfront. It is always our goal to provide a comfortable stay for everyone, and we are glad to see we accomplished this while you were here and that you liked our convenient location. We hope to be your hotel of choice whenever you return to the area.Sincerely, Robert HeilmanGeneral Manager
8/10 Bien
Mark
Voyage d’affaires
26 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 27 janv. 2024
Dear Mark, Thank you for choosing Courtyard Charleston Waterfront for your recent stay. We are pleased to know that your overall experience was satisfying. However, we are sorry for the noise concerns you had with the air unit. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We hope you will give us another chance to provide you with the flawless hospitality we are known for.Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Diego
Voyage en couple
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diego
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 26 janv. 2024
Dear Diego, Thank you for choosing Courtyard Charleston Waterfront for your stay. We are thrilled to read how much you enjoyed every aspect of our hotel and our exceptional Southern hospitality, and we look forward to sharing your feedback with the rest of the team. It was a pleasure having you as our guest, and we cannot wait to serve you again on your next visit to Charleston!Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Maxime, London
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maxime
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 21 janv. 2024
Dear Maxime, Thank you for your recent stay at Courtyard Charleston Waterfront and for sharing your feedback. We are thrilled that you enjoyed your stay, and we will be sure to share your compliments with our team. We look forward to welcoming you back soon!Sincerely, Robert Heilman General Manager
2/10 Horrible
Cody
19 janv. 2024
Cody
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 21 janv. 2024
Dear Cody, Thank you for sharing your feedback regarding your recent visit. We aim to provide exceptional service for every guest, so we are disappointed to see your rating. We value our guests and hope to have the opportunity to welcome you on your next visit to our area.Sincerely, Robert Heilman General Manager
10/10 Excellent
Rebecca
14 janv. 2024
Rebecca
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 16 janv. 2024
Dear Rebecca,Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Courtyard Charleston Waterfront by Marriott. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely, Robert HeilmanGeneral Manager
6/10 Satisfaisant
Sewalita
Voyage en famille
29 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sewalita
Séjour de 2 nuits en décembre 2023
Réponse de Sincerely, Robert Heilman General Manager le 30 déc. 2023
Dear Sewalita, Thank you for being so specific in your evaluation of our hotel. We are glad to read that our location on the river with beautiful views and accommodations with balconies were to your liking. However, we regret your disappointment due to the lack of complimentary amenities. We hope you enjoyed our breakfast offerings at The Bistro. Thank you again for being our guest, and we hope you will stay with us again the next time you visit our city.
10/10 Excellent
Voyageur vérifié
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Sincerely, Robert Heilman General Manager le 30 déc. 2023
Dear Guest, Thank you so much for your review. We are glad that everything went well during your stay and that our hospitality met your expectations. We are also pleased to know that you liked our well-kept accommodations. Thank you again for choosing Courtyard Charleston Waterfront, and we hope to have the opportunity to welcome you back any time you are in the area. Happy Holidays and Happy New Year!
8/10 Bien
Douglas
21 déc. 2023
Douglas
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 22 déc. 2023
Dear Douglas, Thank you for choosing Courtyard Charleston Waterfront. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Robert Heilman,General Manager
4/10 Médiocre
Jacob
18 déc. 2023
Jacob
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 20 déc. 2023
Dear Jacob, Thank you for leaving your rating. We apologize for any shortcomings during your visit. Your feedback is invaluable, and we would be grateful for the chance to welcome you back and deliver the exceptional stay you deserve. Thank you for choosing us, and we hope to see you again soon.Sincerely, Robert HeilmanGeneral Manager
8/10 Bien
Dick
Voyage en couple
18 déc. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dick
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 19 déc. 2023
Dear Guest, We are delighted you had a great stay at Courtyard Charleston Waterfront. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Robert HeilmanGeneral Manager
6/10 Satisfaisant
Jacqueline
4 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 6 déc. 2023
Dear Jacqueline, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed that we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us.Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Mike
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mike
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 6 déc. 2023
Dear Mike, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Courtyard Charleston Waterfront, and we look forward to welcoming you again soon.Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
1 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Guest, Thank you for your terrific rating of Courtyard Charleston Waterfront. We are pleased your stay with us was an excellent one and look forward to welcoming you back soon. Sincerely, Robert Heilman General Manager
10/10 Excellent
Angela
1 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A nice stay!
Angela
Séjour de 1 nuit en novembre 2023
Réponse de Robert Heilman General Manager le 4 déc. 2023
Dear Angela, Thank you for the wonderful review of your stay at Courtyard Charleston Waterfront. It is great seeing how much you loved your room with its beautiful river views, and that you were satisfied with our facilities and service. Our housekeeping team understands that keeping the hotel clean and fresh is the number one expectation of our guests, and they go above and beyond in their service. However, we apologize for your disappointment with the bed and we appreciate your patience. Thank you again for choosing our hotel for your stay, and we cannot wait to see you again!Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
RICARDO
Voyage en famille
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RICARDO
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 30 nov. 2023
Dear Ricardo, Thank you for sharing your feedback. We are thrilled to learn that Courtyard Charleston Waterfront's location made it effortlessly accessible to marinas during your stay. Our commitment to providing a convenient and enjoyable experience is reflected in our waterfront setting. We hope to welcome you back for another delightful visit.Sincerely, Robert HeilmanGeneral Manager
8/10 Bien
Rebecca
29 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 30 nov. 2023
Dear Rebecca, Thank you for choosing Courtyard Charleston Waterfront and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Veronica
Voyage en couple
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Veronica
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 29 nov. 2023
Dear Veronica, Thank you for sharing your experience regarding your recent stay at Courtyard Charleston Waterfront. Our team takes pride in delivering exceptional service, and we are pleased to know that it resonated with you. We look forward to the pleasure of welcoming you back soon again.Sincerely, Robert HeilmanGeneral Manager
4/10 Médiocre
Jacob
28 nov. 2023
Les points forts : Personnel et service
Jacob
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 29 nov. 2023
Dear Jacob, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
JoeAnne
22 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JoeAnne
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 23 nov. 2023
Dear JoeAnne, Thank you for your recent stay at Courtyard Charleston Waterfront and for sharing your feedback. We are thrilled that you enjoyed your stay, and we will be sure to share your compliments with our team. Thank you again for recommending us to our future guests, and we look forward to welcoming you back soon. Happy Thanksgiving!Sincerely, Robert Heilman
8/10 Bien
Voyageur vérifié
Voyage en famille
21 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 22 nov. 2023
Dear Guest, We are happy you chose Courtyard Charleston Waterfront for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Sincerely, Robert Heilman General Manager
8/10 Bien
timothy
Voyage d’affaires
16 nov. 2023
Les points forts : Personnel et service
Les points faibles : Équipements
timothy
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 17 nov. 2023
Dear Timothy, Thank you for your great review and for taking the time to compliment our team. We are delighted to know you received excellent service from everyone and that the front desk associates far exceeded your expectations and took great care of you. We thank you for choosing Courtyard Charleston Waterfront, and we hope you will make us your home whenever you are in town.Sincerely, Robert Heilman
10/10 Excellent
Sharon
Voyage en famille
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sharon
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 16 nov. 2023
Dear Sharon, Thank you for choosing Courtyard Charleston Waterfront and for the perfect rating. We hope you enjoyed our convenient location and immaculate accommodations. We look forward to welcoming you back for another wonderful experience.Sincerely, Robert HeilmanGeneral Manager
8/10 Bien
Maureen Marie
Voyage en couple
6 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maureen Marie
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 7 nov. 2023
Dear Ms. Marie, Thank you for choosing Courtyard Charleston Waterfront and for sharing your feedback. We are delighted to hear that you found our shuttle service to your liking. Our team takes pride in going above and beyond to make your visit as convenient and enjoyable as possible. We appreciate your input, and we look forward to welcoming you back for another memorable visit in the future.Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Leigh Ann
5 nov. 2023
Leigh Ann
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 26 nov. 2023
Dear Ms. Ann, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Charleston Waterfront. We look forward to your return and wish you all the best with your future travels.Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Nancy
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 2 nov. 2023
Dear Nancy, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience at our hotel and that you appreciated the convenience of our shuttle service. Reviews such as yours mean a lot. Thank you again; we look forward to welcoming you back to Courtyard Charleston Waterfront.Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Jordan
Voyage en famille
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jordan
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 30 oct. 2023
Dear Jordan, Thank you for choosing Courtyard Charleston Waterfront and sharing your wonderful review. We are truly delighted to hear about your exceptional experience and how much you appreciated our immaculate accommodations and well-equipped amenities. It also brings us great joy to know that you found our outdoor pool with its stunning views of Ashley River and the marina to your liking. We look forward to welcoming you back whenever your travels bring you back to Charleston.Sincerely, Robert HeilmanGeneral Manager
6/10 Satisfaisant
Gabrielle
26 oct. 2023
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Gabrielle
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 27 oct. 2023
Dear Gabrielle, Thank you for choosing to stay with us and sharing your review with fellow travelers. We are glad to know you overall had a pleasant stay, and that convenient location, along with delicious breakfast, enhanced your time with us. That said, we regret the behavior of one of our associates, as we are committed to providing thoughtful hospitality to all our guests. We will share your comments appropriately as we strive to improve our guest's experience. We are also sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We are grateful for your feedback and hope you will revisit us for the seamless stay that you should always expect from us.Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Bill
26 oct. 2023
Bill
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 15 nov. 2023
Dear Bill, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Charleston Waterfront. We look forward to your return and wish you all the best with your future travels.Sincerely, Robert HeilmanGeneral Manager
8/10 Bien
Sharon
Voyage en couple
25 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 27 oct. 2023
Dear Sharon, Thank you for choosing to stay with us at Courtyard Charleston Waterfront. We are glad to know you overall had a pleasant stay and that our beautiful hotel, along with delicious dining options, enhanced your time with us. We also appreciate you mentioning how our convenient shuttle service added to your enjoyment. That said, we have taken note of your additional comments, and we are grateful for your feedback. We would love for you to experience our updated look and hope you will come back and see us. Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
Brenda
Voyage en famille
12 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brenda
Séjour de 3 nuits en septembre 2023
Réponse de General Manager le 13 oct. 2023
Dear Brenda, Thank you for the positive feedback! It is truly gratifying to learn that our team's commitment to hospitality resonated with you during your stay at Courtyard Charleston Waterfront. We are also delighted that you found The Bistro to your liking, and we look forward to the pleasure of hosting you again. Sincerely, Robert HeilmanGeneral Manager
10/10 Excellent
john
2 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
john
Séjour de 3 nuits en septembre 2023
Réponse de General Manager le 4 oct. 2023
Dear John, Thank you for taking the time to share your experience at Courtyard Charleston Waterfront. We are thrilled to learn that you had an excellent stay and appreciate the wonderful rating. Our team takes pride in ensuring that guests have an enjoyable visit, and it was our pleasure to accommodate you. We can't wait to welcome you back.Sincerely, Robert Heilman,General Manager.
10/10 Excellent
Brenda, Winchester
29 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brenda
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 11 oct. 2023
Dear Brenda, Thank you for being our guest. Seeing such a positive rating is always a delight as it tells us that we have succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Courtyard Charleston Waterfront soon.Sincerely, Robert HeilmanGeneral Manager