Avis sur Extended Stay America Suites Chantilly Dulles
Extended Stay America Suites Chantilly Dulles
14036 Thunderbolt Pl, Chantilly, VA
Avis
7,4
Bien
8,0/10
Propreté
8,0/10
Personnel et service
6,2/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
25 oct. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Management le 26 oct. 2022
Dear Pierre, thank you for choosing to stay at our hotel. We are pleased to know that you loved our suite and were comfortable. The kitchenware is available at the front desk to maintain cleanliness and is delivered to your suite upon request. We are sorry if this was not informed to you on arrival. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management
4/10 Médiocre
mary, BRAMBLETON
Voyage d’affaires
15 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
mary
Séjour de 4 nuits en mai 2024
Réponse de Hotel Management le 16 mai 2024
Dear mary, We're truly sorry for the distressing experience you had during your stay. It's disheartening to read about the presence of pests in your room, and we apologize for the inconvenience and discomfort they caused. Additionally, the behavior you described from one of our team members is completely unacceptable and does not reflect the level of service and care we aim to provide. We take such matters very seriously and will address these issues internally to ensure future guests are not similarly impacted. Please accept our sincerest apologies for falling short of your expectations, and we hope for another opportunity to redeem your confidence in us again.Sincerely,Hotel Management
10/10 Excellent
Pranav
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pranav
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Atul
Voyage d’affaires
13 mai 2024
Les points forts : Propreté
Atul
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 13 mai 2024
Dear Atul, Thank you for sharing your feedback with us. We're delighted to hear that you found your overall experience worth the price. However, we apologize that our breakfast offerings did not meet your expectations. Your comments are valuable to us as we continually strive to enhance our guests' experiences. Rest assured, we'll take your feedback into consideration and work towards improving our breakfast selection to better cater to your preferences. We hope to have the opportunity to welcome you back for a more satisfying stay.Sincerely,Hotel Management
6/10 Satisfaisant
Jeremy
10 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeremy
Séjour de 6 nuits en février 2024
Réponse de Hotel Management le 11 mai 2024
Dear Jeremy, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We're continuously striving to enhance our guests' experience and regret that you found our recent renovations lacking. We take your comments seriously and will address any language barriers to ensure effective communication with all our guests. Your insights are invaluable as we work towards improving our services. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Sincerely, Hotel Management
10/10 Excellent
Ellen
8 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Ellen
Séjour de 1 nuit en mai 2024
Réponse de Property Manager le 13 mai 2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
2/10 Horrible
shaon
Voyage d’affaires
30 avr. 2024
Les points forts : Équipements
Les points faibles : Personnel et service
shaon
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 1 mai 2024
Dear Shaon, Thank you for sharing your review of your stay at our hotel. We apologize for any inconvenience caused by the check-in delay and any service lapses. Guest satisfaction is our priority, and we aim to provide excellent service. We appreciate your feedback and will address it with our team to ensure better guest experiences. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
6/10 Satisfaisant
Mariah
21 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Mariah
Séjour de 3 nuits en avril 2024
Réponse de Property Manager le 13 mai 2024
Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
10/10 Excellent
Jack
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jack
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 21 avr. 2024
Dear Jack, We want to thank you for choosing to stay with us at Extended Stay America. We are absolutely thrilled to receive your thoughtful review and delighted to learn you found our hotel to be so comfortable and had some memorable encounters with our staff. We appreciate your recommendation and consider it for future enhancements. Thank you again for your generous suggestion. We look forward to your next visit! Sincerely,Hotel Management
8/10 Bien
Mark
19 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en avril 2024
Réponse de Property Manager le 13 mai 2024
Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
10/10 Excellent
Ellen
Voyage d’affaires
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ellen
Séjour de 2 nuits en avril 2024
Réponse de Property Manager le 13 mai 2024
Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
10/10 Excellent
Ellen
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ellen
Séjour de 1 nuit en mars 2024
Réponse de ESA Management le 9 mai 2024
Thank you Ellen for you feedback. We value our all our guests and it is important for us to hear a positive response that validates our efforts to provide a clean and welcoming space.
10/10 Excellent
Dennis R
Voyage en couple
7 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Dennis R
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Dear Dennis R, Thank you for sharing your recent experience. We're sorry for any inconvenience you encountered during your visit. Your feedback regarding the room amenities and maintenance issues is valuable, and we'll ensure they are addressed appropriately. We appreciate your understanding and hope for the opportunity to host you again in the future for an improved stay.Sincerely,Hotel Management
10/10 Excellent
michael
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
michael
Séjour de 1 nuit en avril 2024
Réponse de Jabrir Riddick le 8 avr. 2024
Thank you so much for your response. Hope to be able to provide you with a great experience with us in the future.
6/10 Satisfaisant
MaryAnn
6 avr. 2024
MaryAnn
Séjour de 3 nuits en avril 2024
Réponse de Property Manager le 13 mai 2024
Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
2/10 Horrible
Russell
30 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Russell
Réponse de Hotel Management le 30 mars 2024
Dear Russell, Thank you for your review. We sincerely apologize for the inconvenience you experienced during your recent stay. It is unacceptable that your room was not available and that you encountered cleanliness issues. Please rest assured that we take your feedback seriously and are actively addressing these concerns with our team to ensure they are not repeated. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management
2/10 Horrible
Dale
Voyage en famille
23 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dale
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 24 mars 2024
Dear Dale, Thank you for the review. We sincerely apologize for the inconvenience caused by the presence of insects in your room and the unpleasant odor you encountered. Please rest assured that we take cleanliness and pest control seriously; measures have been taken to address this issue thoroughly. Your feedback is precious to us as we strive to maintain a clean and comfortable environment for all our guests. We hope to welcome you back and provide you with the flawless experience you deserve.Sincerely,Hotel Management
10/10 Excellent
Ellen
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ellen
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 24 mars 2024
Dear Ellen, Thank you for your continued loyalty and for choosing Extended Stay America. We are thrilled that you consistently find our accommodations clean and our staff friendly and helpful. Your recommendation means a lot to us, and we're delighted to provide excellent value for your money. We appreciate your kind words and look forward to welcoming you back for many more enjoyable stays in the future!Sincerely,Hotel Management
6/10 Satisfaisant
Shakira Rivera
22 mars 2024
Les points forts : Propreté
Shakira Rivera
Séjour de 4 nuits en mars 2024
8/10 Bien
Angelica, Houston
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angelica
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Angelica, Thank you so much for this honest review. We are glad that you were pleased with our affordable prices and spacious and comfortable rooms. We are thrilled that your overall experience was positive and look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
8/10 Bien
Fricky
13 mars 2024
Fricky
Séjour de 2 nuits en mars 2024
Réponse de Property Manager le 13 mai 2024
Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
2/10 Horrible
Magdi
12 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Magdi
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 13 mars 2024
Dear Magdi, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management
4/10 Médiocre
Mark
Voyage en famille
9 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 11 mars 2024
Dear Mark, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management
2/10 Horrible
Nina, Silver Spring
Voyage en couple
18 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nina
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear Nina, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
2/10 Horrible
Hamza
16 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hamza
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 21 févr. 2024
Dear Hamza, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
10/10 Excellent
Diane
Voyage en famille, Voyage d’affaires
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diane
Séjour de 1 nuit en février 2024
8/10 Bien
Sooyeon
13 févr. 2024
Sooyeon
Séjour de 2 nuits en février 2024
10/10 Excellent
Ellen
Voyage d’affaires
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ellen
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 11 févr. 2024
Dear Ellen, Thank you for your kind words about Extended Stay America! We are delighted that our staff has provided exceptional service and that you find our rooms clean and comfortable. Creating a welcoming and homely atmosphere for our guests is our goal. We appreciate your positive feedback and look forward to providing you with another pleasant stay in the future.Sincerely,Hforel Management
8/10 Bien
John
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
First time with this brand
John
Séjour de 1 nuit en février 2024
2/10 Horrible
Honey
8 févr. 2024
Honey
Séjour de 1 nuit en février 2024
10/10 Excellent
catharine
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements
catharine
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 8 févr. 2024
Dear Catharine, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management
8/10 Bien
?????????, Naples
7 févr. 2024
?????????
Séjour de 1 nuit en février 2024
10/10 Excellent
Ellen
Voyage d’affaires
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ellen
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Anne-Marie
5 févr. 2024
Anne-Marie
Séjour de 3 nuits en janvier 2024
2/10 Horrible
CIJI
Voyage en couple
4 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
CIJI
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 6 févr. 2024
Dear CIJI, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
2 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
No Hot Water
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 3 févr. 2024
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness and maintenance issues you encountered during your visit. This is not reflective of our usual service standards, and we're genuinely sorry for any inconvenience caused. Your feedback is invaluable in our continuous efforts to improve, and we will utilize your insights to identify how we can enhance our guest experience moving forward. We appreciate your kind words about our courteous team members and hope you'll consider giving us another chance to provide you with a more positive and enjoyable experience in the future. We would be grateful for the opportunity to show you the seamless stay we are typically known for.Sincerely,Hotel Management
2/10 Horrible
CASTOR
1 févr. 2024
CASTOR
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Ellen
Voyage d’affaires
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ellen
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Management le 1 févr. 2024
Dear Ellen, We are flattered by your lovely review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service, and we are delighted that their caring hospitality was the highlight of your stay. We’ll be sure to share your compliments with the team to let them know their efforts are appreciated. We look forward to having you as our guest again whenever your travels bring you back to Chantilly.Sincerely,Hotel Management
10/10 Excellent
Ellen
Voyage d’affaires
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ellen
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
Emily
30 janv. 2024
Emily
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Melany
Voyage d’affaires
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Melany
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Chen
22 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Chen
Séjour de 2 nuits en janvier 2024
2/10 Horrible
Eric
21 janv. 2024
Eric
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 22 janv. 2024
Dear Eric, Thank you for reviewing our hotel. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management
10/10 Excellent
Suhanthan, Alpharetta
Voyage en famille
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Suhanthan
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 21 janv. 2024
Dear Suhanthan, Thank you for choosing Extended Stay America for your recent stay. We are pleased you enjoyed our excellent location close to the airport; we are fortunate to have so many choices for shopping and dining nearby! It was our pleasure to host your visit, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely,Hotel Management
10/10 Excellent
Ellen
20 janv. 2024
Ellen
Séjour de 2 nuits en janvier 2024
2/10 Horrible
Muhammad
19 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muhammad
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 20 janv. 2024
Dear Muhammad, Thank you for your feedback. It is disappointing that we could not provide you with a more pleasant stay. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address this with the concerned for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
6/10 Satisfaisant
Benjamin
16 janv. 2024
Benjamin
Séjour de 2 nuits en janvier 2024
2/10 Horrible
Jose, centreville
16 janv. 2024
Les points faibles : Équipements
Jose
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Cameron
Voyage d’affaires
15 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible and trashy
Cameron
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 16 janv. 2024
Dear Cameron, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
6/10 Satisfaisant
Desiree
Voyage en couple
13 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Desiree
Séjour de 1 nuit en janvier 2024