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Avis sur Residence Inn Champaign

3 out of 5
Residence Inn Champaign
502 West Marketview Drive, Champaign, IL

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 193 avis sur 413." "
Note des voyageurs de 8 (Bien), d’après 96 avis sur 413." "
Note des voyageurs de 6 (Satisfaisant), d’après 50 avis sur 413." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 413." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 413." "

8,2/10

Propreté

8,4/10

Personnel et service

6,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

AIMEE

Les points faibles : Propreté et personnel et service
il doivent bien faire le netoyage de la chambre.
les toilette ne sont pas bien netoyez.Je me suis plein que la douche et le pavement de la chambre n'etiez pas netoyez mais rien n'as ete fait.
Réponse de General Manager le 24 août 2016
AIMEE, Merci d'avoir écrit un commentaire. J'espère que les problèmes que vous avez rencontrés ont été convenablement delt avec avant votre départ . Si non, s'il vous plaît à me contacter . J'espère que le reste de votre séjour a été agréable . Merci pour votre avis. DAN RUST General Manager

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Steven, Tetonia

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Elaine

Les points forts : Propreté
This hotel is in the middle of being rehabbed. My floor/room was complete. Very clean and comfortable. Thermostat worked well too! My only issue was housekeeping never made it to my room. I did ask for fresh towels which were delivered. The management staff was very nice.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Harriet, colorado Springs

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good, even though there was construction according to the desk clerk, we weren't affected by it at all.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 24 janv. 2024
Thank you your feed back I will shear this with the team

2/10 Horrible

Terrie

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Horrible Experience
I picked this hotel as I needed an oven to prepare food to take for a family gathering. At check in I was informed that there would be no breakfast in the morning because it was Christmas. She also added that she didn’t think any restaurants would be open. So a trip to the grocery store to purchase some additional food happened. Upon returning to the hotel, I was in need of some ice. The ice machines on the first and second floor were not working and there was no machine on the third. Back to the front desk where I was informed that the machine was on the fourth floor but they were doing renovations on that floor. She actually got the ice for me. The toilet continued to run, the carpet is pulling out of the strip in the kitchen area and actually hurt my feet to walk on it. The people above us sounded like they had 8 children who were running and jumping all evening. This was probably one of the worst experiences I have ever had at a named brand hotel.
Drawer wouldn’t stay closed
Mattress didn’t fit on frame correctly
Séjour de 1 nuit en décembre 2023
Réponse de Wanda Jakopo le 10 janv. 2024
I am truly sorry for your experience with your stay I a sure you this not the level of service we want to be known for I apologizes for your stay and if you would give us another try I promise your stay will be better.Thank you for staying with us at the Residence inn ChampaignWanda Jakopo

4/10 Médiocre

Lisa

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
At 7am construction started in the room above us! The banging and pounding of carpet being installed was absolutely ridiculous and loud. We should have never been put into our room!
Séjour de 1 nuit en décembre 2023
Réponse de Wanda Jakopo le 10 janv. 2024
Thank you for choosing to stay with us at the Residence Inn Champaign. On behalf of the staff and our construction crew we do apologize for the noise of the renovation. Once we are completely done please come to revisit our new rooms and lobby.

2/10 Horrible

Lisa

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Wanda Jakopo le 10 janv. 2024
Thank you for Choosing to stay with the Residences inn Marriott

2/10 Horrible

Rosanne, Twinsburg

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Kasey

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room was very worn, and extremely hot. The thermostat on the fourth floor, where our room was, must have been broken. It was easily 85 plus degrees in the hallway. The coolest we could get our room was 70, which was uncomfortable for us because we like a cool room at 60° for sleeping. The only way we could get the room down to 70 was by opening both windows. Having to open the windows in November seemed very ridiculous. Another problem was that on Thanksgiving morning, the free breakfast was unavailable. No one told us that there would not be breakfast on Thanksgiving, so we had nothing purchased in advance. There were no places locally to get breakfast as it was Thanksgiving Day either. I couldn't do laundry because the soap dispensers were broken and there was no soap at the desk The biggest disappointment of stay, was that the pool and hot tub, which were a main reason for us to pick this hotel, were closed at the time of our stay. The indoor pool and indoor hot tub are permanently closed. This information was given to us by the staff. Unfortunately, that information was not provided on the website. Interestingly enough, after I complained about the pool being closed, all information about the hotel having a pool was removed from the website. I knew this particular hotel had a pool, because we stayed there last year and used it. The saving grace was the staff. They were incredibly helpful and pleasant despite the many disappointments the hotel itself offered.
Séjour de 4 nuits en novembre 2023
Réponse de Jasmine le 3 déc. 2023
Thank you for your feedback. to better ensure all guest have a better experience we have shared this with the leadership team in the hotel. We would like to invite you back to the hotel for a more enjoyable experience in the future. Thank you Jasmine WilsonFront Office Manager

4/10 Médiocre

Donna

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No manager on duty from Friday through Sunday on a very busy weekend. Staff was insufficiently trained and unable to reach manager on call to resolve a room issue. Hotel was run-down. There was insufficient parking.
Séjour de 2 nuits en novembre 2023
Réponse de Jasmine le 22 nov. 2023
Dear Donna,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Jasmine WilsonFront Office ManagerHawkeye Hotels

10/10 Excellent

Rebecca

Séjour de 5 nuits en novembre 2023
Réponse de Tamala le 11 déc. 2023
Thank you for staying with us!

10/10 Excellent

Jay

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Business Trip.
Stayed about 10 days for work. This place was great. The staff was friendly and accommodating. Excellent experience all around. Will definitely stay here again in the future.
Séjour de 9 nuits en septembre 2023

6/10 Satisfaisant

Manish, Bordentown

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Short staff and dirty carpet and sofa bed was broken. Room was smoking and bad smell.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Ryan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

8/10 Bien

Darrell

Séjour de 3 nuits en août 2023

8/10 Bien

Min, Superior

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
안전하고 간단한 식사 준비 가능
Séjour de 6 nuits en août 2023

8/10 Bien

Jason

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fire alarm issue
Séjour de 5 nuits en août 2023

8/10 Bien

Rebecca

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en août 2023

2/10 Horrible

ROSANA

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

liaqat

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
Their rooms have torn up carpet, walls need repairs, bathroom did not have facial tissue. Breakfast was the worst, limited items, with no replacement when items were finished by 8:30. Worker was unresponsive and rude, not very approachable.
Séjour de 5 nuits en août 2023

10/10 Excellent

Kshay

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
My stay here was nice room was clean and spacious.like that it had a full kitchen. Very nice!
Séjour de 1 nuit en août 2023

4/10 Médiocre

Christopher

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Booked a room thru Expedia. Was told when we arrived that all rooms were checked in and nothing was available. Everything was paid for on our end. She repeated more than once all rooms were checked in. Called Expedia up gave her the phone to talk to the rep and then all the sudden the reason is we misspelled your name and things changed. Suddenly our room was available after being told every room was checked in and accounted for????? It was very odd and frustrating considering we had traveled for 8 hours that day and it was late.
Séjour de 1 nuit en août 2023

8/10 Bien

Lorry

Voyage en famille
Les points forts : Personnel et service
Renovate the Room
Check in was fine. The bathroom was great for my 87 year old Mom since she uses a walker. When we walked in, the transition from tile to carpet was dark duck tape, except for about 6-8 inches - and it was raveled carpet. There was no blanket for me to put on the pull out (very uncomfortable) couch. The sheet set in the closet for the couch looked like it had been used… We were tired and didn’t want to deal with moving to another room, but I did let the receptionist know about the carpet so I wouldn’t get charged for it since I had my 9 lb Pomeranian with me. The faucet in the shower was very difficult to use, too.
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Tomas

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No wifi all day and night, no cold water at the shower, my husband get burn and after that no way to open the faucet at the shower, I couldn’t take a shower. No juice at the breakfast. They told us that they are going to reimburse the costo of the night and now they are telling that they can’t.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Marlin

Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Sellie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Will never book here again
The place was not as good as I thought it was. The hallway in the 125-133 corridor was very smelly , needs a deep cleaning, the smell was horrible. The room couch bed was a -0 on a scale of 1-10. The pull out couch has stains and the mattress was horrible, super thin and old. You could feel every spring. We actually just slept on the couch instead of pulling it out. I will not , 1000% ever stay at this location Residence Inn.
Séjour de 10 nuits en mai 2023

6/10 Satisfaisant

Shannon

Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Jason

Séjour de 5 nuits en mai 2023

10/10 Excellent

Holly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was spacious and clean. Staff was personable.
Séjour de 1 nuit en avril 2023

8/10 Bien

Rachel

Séjour de 1 nuit en avril 2023

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en avril 2023

8/10 Bien

Tonilynn

Séjour de 1 nuit en avril 2023

4/10 Médiocre

Sujatha

Les points faibles : Propreté, personnel et service, équipements
Séjour de 5 nuits en avril 2023

6/10 Satisfaisant

Stephanie

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I start by saying we had no issues in our room or with the staff, we travel frequently and always stay in Marriott brand hotels. However, this hotel is not up to Marriott standards and is in need of an update. Lots of little things like the pool closure, breakfast amenities, stains in the carpet down the hall, chipped tile in the bathrooms, cushions on lobby and room furniture that need to be replaced, and professionalism of some of the staff was lacking. The staff was not rude by any means but lacked professionalism when speaking to guests and each other. Overall I would probably not stay here again until corporate comes in and cleans some things up.
Séjour de 2 nuits en mars 2023

2/10 Horrible

Lindsay

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The heat in our room so woke to up freezing. Changed rooms to bug infested bathroom and broken television. Pool was closed without notice so couldn’t even use that amenity.
Séjour de 2 nuits en mars 2023

8/10 Bien

Mary Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2023

2/10 Horrible

Mark

Not good
Séjour de 2 nuits en février 2023

6/10 Satisfaisant

Andrea

Séjour de 1 nuit en février 2023

6/10 Satisfaisant

Patrick

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No Clean
Room is dirty
Séjour de 2 nuits en février 2023

2/10 Horrible

Longzhen

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There are lots of ants in the washroom
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Sermeaka

Séjour de 1 nuit en janvier 2023

6/10 Satisfaisant

Jamie

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Remodeling needed
The hotel is in need of some remodeling Carpet is tore Andy dirty
Séjour de 2 nuits en décembre 2022

4/10 Médiocre

Voyageur vérifié

DISAPPOINTED at this particular Residence Inn.
There was hardly any breakfast items on our first morning in the reception area. The elevators remained unswept our entire stay. There was no coffee machine in the suite. There were no pans and hardly any other basic kitchen utensils ie 1 fork, 1 knife... The shelves in bathroom were loose. The HVAC in the bedroom is so loud.
Séjour de 1 nuit en novembre 2022

6/10 Satisfaisant

Joshua

Les points faibles : Infrastructures et conditions de l’hébergement
We have stayed at this property in the past and were disappointed at its current condition. I expect a little wear and tear, but the room and the facility just appeared unkempt. Staff was friendly, but seemed understaffed for a holiday weekend. Market was very low on items. Room did not smell fresh and clean as usual. Carpet in the halls was very stained in multiple places. Carpet in the room was frayed in multiple places. The kitchenette was in disrepair with multiple deep scratches and cabinet doors hanging off of the hinges in multiple places. Curtains in bedroom were hanging off of their attachments and ripped in multiple areas. Overall an acceptable experience, but very disappointing compared to previous stays. Will not stay at this location again.

10/10 Excellent

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022

2/10 Horrible

Jamika

Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Brad

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2022
Réponse de Customer Service le 23 août 2022
We appreciate the feedback, Brad.We're happy you had a decent stay with us, but we regret that our services did not exceed your expectations.Please visit again soon so we can provide you with a more positive experience.

2/10 Horrible

karen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Filthy hotel
Terrible filthy hotel. Broken furniture, hall carpets were stained and shredding. Upholstery was ripped in our room and in lobby. I just can’t believe Marriott would be ok with this. Pool is not working and looks like it’s been like this for awhile. From the road you can’t see the issues but as soon as you get closer you’ll see rotting by the front pool windows, if you’re lucky like us food safety violation was posted at the front door. This is what reviews are for…a warning to others. I just wish I would have taken the time to read the reviews before I booked a non cancellable room.
Séjour de 1 nuit en juin 2022