2/10 Horrible
Wendy, Scottsdale
Voyage en famille
26 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Stayed 30 days in Turkey @ 11 different hotels, this is the only one we had an issue with. Booked a 4 night stay for a room w/air conditioning. Walked into our room & knew something was off. Spoke with the mgr who asked us to turn the 2 air cons to the lowest temperature & give it 24 hrs to cool off & we agreed. Miserable night - rooms never got cool. Mgr was no where to be found in the morning - we left a note saying we found another hotel nearby & were leaving & wanted a 3 night refund & would go back to speak with him later. We returned & he agreed to process the refund. From that point on he was dishonest. He said we needed to initiate the refund with Expedia which was incorrect since we paid directly to the hotel & did not prepay through Expedia. We went back to speak with him in person Saturday & again asked for our promised refund. He told my husband his machine could only process debits not credits & would need to wait until Monday at 9 am when his corporate office would process it. Met him Monday at 9 am only to be told - with corporate on the phone - our credit kept getting rejected after multiple attempts. Had to leave for the airport & told the mgr to continue working on this issue. Everyone knew we were leaving for Izmir & be unable to go back in person - we never heard from them again. Contacted our credit card company & they are now handling this. They confirmed no attempted credits were ever declined. It is clear they had no intention of making things right.