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Avis sur Alenos Boutique Hotel

2 out of 5
Alenos Boutique Hotel
Haci Memis Mah 2055 Sok. No 4, Alacati, Cesme, Izmir

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 10 avis sur 16." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 16." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 16." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 16." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 16." "

8,8/10

Propreté

8,6/10

Personnel et service

10/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Burak

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en août 2021

4/10 Médiocre

Zeynep

Voyage en groupe
Es war ok. Leider nicht empfehlenswert.
Séjour de 5 nuits en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sakin bir tatil oldu
Gayet memnun kaldık
Séjour de 1 nuit en septembre 2020

10/10 Excellent

Dilara, Berlin, Deutschland

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es ist sehr familiär. Auf Sauberkeit wird sehr geachtet. Laufweg zu Alacati-Center. Frühstück ist jeden Tag anders und individuell. Gut zum entspannen. Ist mein drittes Jahr mit meinen Freundinnen, daher würde ich es weiterempfehlen.
Séjour de 7 nuits en août 2020

8/10 Bien

Merve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
Great location and architecture of the room and the building is great. If you want to rest without a noise it’s a good choice because the location is not so close to city center but also you can just walk down there. The staff is very friendly and helpful about any issue. Food prices of hotel are convenient, good balance with quality. We read some comments about the breakfast and we can also say the breakfast was really great with lots of different jams. The only small problem we had was the bed. We requested a French bed but we got two beds side-by-side, the stuff change the bed however the new mat was very firm and it was not comfortable to sleep on. On the other hand, this was a small issue if you say one or two days like us.
Séjour de 2 nuits en août 2020
Réponse de Alenos Management le 15 août 2020
Thank you so much for your kindly comment, we will be happy to host you again, Regards,

10/10 Excellent

Zülal

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wir hatten auserhalb der Hauptsaison gebucht, also hatten wir einen ruhigen Aufenthalt. Die Lage ist wirklich super, wir haben von der Busstation ca. 10 Minuten Fußweg zum Hotel gehabt, auch die stadt liegt zentral (8/9 Minuten). Da es trotzdem etwas außerhalb liegt, ist es auch daher verständlicherweise sehr angenehm ruhig. Es waren büsse, ca alle 10 Minuten, also wenn man nach cesme möchte oder zum Ilica Plaj ist das ein Busweg von 10/15 Minuten. Kurz und knapp, wir hatten einen tollen entspannten Urlaub, das personal ist super. An dieser Stelle würde ich Yeşim und Sevda Abla danken, sie waren immer für nette Gespräche da. Die Geschäftsführer sind ebenso immer in der Nähe, und haben ein offenes Ohr falls ihr ein Anliegen habt. Diese Leute haben ein Herz aus Gold, ich würde wenn ich wieder in Alacati bin, diese Unterkunftvoll und ganz auswählen.
Séjour de 6 nuits en septembre 2019

2/10 Horrible

GIUSEPPE

Customer's right abuse
We did never stay at Alenos Hotel: We have booked a room on the day of our arrival and we called the hotel to inform it about our arrival time. Money was immediately taken from the credit card but shortly after we received a call by a third person, who was neither from the hotel nor from Hotels.com, who said he was acting on behalf of a group of hotels in Alacati and informed us that the hotel was already booked and offered a room in another hotel, Kordelya Alacati, for the money we had already paid to Hotels.com. We called again Alenos Hotel and got confirmation that it was already overbooked. Even though the proposed hotel didn't have good comments, we accepted the offer because it was late, money was already taken and the person who made the offer persuaded us that we would get even a better accommodation than the original one. Unfortunately that was not true. The hotel did not meet an acceptable level of cleanliness, the bathroom was extremely dirty and not in proper function. We realized later that for the price we paid we could have stayed in a much much better place. Since no booking was done through Hotels.com for Kordelya Alacati, we cannot publish a comment for it but we have photo/video evidence available. We are also very disappointed that Alenos Hotel did never call us to apologize for the inconvenience and offer the cancellation of the payment.
Séjour de 2 nuits en septembre 2019
Réponse de Hotel Management le 11 sept. 2019
Dear Guests, we called the guest immediately after the reservation and gave information about the availability.. We gave them two options of cancellation or hotel change they chose to change the hotel and they offered another hotel in the higher category they checked and accepted. Even the resulting price difference we paid. We would have been helpful if he had contacted the hotel le or us about the problem he had experienced there. We don't have many rooms, we are a boutique hotel. The reservation came until we sold the last room and closed sales. We explained the situation and found a solution. Also in our cooperation with Expedia we charge payments from expedia card not guest cards. We have no business with unfair gain. we wish we had canceled instead of helping. But we are helpful and well-intentioned people. Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019
Réponse de alenos le 17 oct. 2019
teşekkür ederiz :)

10/10 Excellent

elif banu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
süper
kahvaltı süperdi, temizlik çok iyiydi, çalışanlar güleryüzlü ve yardımseverlerdi.
Séjour de 3 nuits en mai 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2018
Réponse de ALENOS le 22 juin 2018
çok teşekkür ederiz.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2018

10/10 Excellent

Zeynep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de ALENOS le 18 avr. 2018
çok teşekkür ederiz.

10/10 Excellent

Emre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hacımemiş'e Yakın Ev Konforunda
Fiyat/performans olarak Alaçatı'nın en kalınası butik oteli. Bölgenin en gözde mahallesi Hacımemiş'e 5 dakika yürüyüş mesafesinde. Orijinal iç ve dış dekoru ve işletme anlayışı ile yakın zamanda daha da değer kazanacağını düşünüyorum. Sunulan konfor ve ilk günden check out'a kadar gösterilen ilgi ve sonucunda otelde oluşan sıcak ambiyans 3 günlük tatil tadını damağımızda bıraktı. İşletme sahibi Berkay beyden mutfakta (kahvaltıda) harika işler çıkaran Sevda hnma bize "evimizin konforunu" otellerinde tecrübe ettirdikleri için teşekkür ediyoruz. En kısa zamanda tekrar görüşeceğimiz ümidiyle.

6/10 Satisfaisant

muhittin emre

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Havuz fotoğraflarda daha büyük görünüyordu otele vardığımızda süs havuzu gibi duruyordu haliyle girmedik. Kahvaltı çeşitliliği gayet güzel ve tazeydi. Çalışanlarâ nezqketlerinden dolayı teşekkür ederiz.

10/10 Excellent

BERKAY, İstanbul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Çok iyi
Muhteşem bir otel ve muhteşem bir hizmet.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Toplage mit nicht so reichhaltigem Frühstück
1. Toplage, 2. Romantisches Hotel, 3. Die Omelets zum Frühstück wurden extra in Rechnung gestellt, 4. Frühstücksbuffet nicht so vielfältig wie in anderen Boutiquehotels in Alacati