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Avis sur Super 8 by Wyndham Central City

2 out of 5
Super 8 by Wyndham Central City
635 S 2nd St, Central City, KY

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 133 avis sur 371." "
Note des voyageurs de 8 (Bien), d’après 112 avis sur 371." "
Note des voyageurs de 6 (Satisfaisant), d’après 46 avis sur 371." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 371." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 371." "

7,6/10

Propreté

8,2/10

Personnel et service

6,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

4/10 Médiocre

David

Voyage en famille
Les points forts : Propreté et personnel et service
Facility and staff was fine. Beds were the most uncomfortable I’ve ever slept in. Pool was down for repair which is why I chose this hotel on our trip. Pillows were tiny and felt like a balled up towel in a pillowcase.
Séjour de 1 nuit en avril 2024
Réponse de Danielle le 19 avr. 2024
Thank you for the feedback. Please allow me to express my sincerest apologies. We are working tirelessly to get the pool opened back up. We value your business and hope to accommodate you in future visits to the area.

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Danielle le 18 avr. 2024
Thank you for the feedback.

4/10 Médiocre

Roger

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room smelled of cigarettes
Séjour de 1 nuit en avril 2024
Réponse de Danielle le 11 avr. 2024
Thank you for choosing Super 8 by Wyndham Central City. We are working to resolve this issue. We appreciate the feedback.

10/10 Excellent

Tiylor

Séjour de 2 nuits en mars 2024
Réponse de Danielle le 14 mai 2024
Thank you for the feedback. We value your business and hope to accommodate you in future visits to the area.

8/10 Bien

Ronald

Séjour de 1 nuit en mars 2024
Réponse de Danielle le 16 avr. 2024
Thank you for the feedback.

6/10 Satisfaisant

TIM

Les points faibles : Propreté
The cleanliness of this hotel has declined since our last stay approximately 3 years ago. Had a slightly unsafe gut feeling this time, but didn’t have any actual safety issues arise. Door security bar lock did not seem strong enough.
Séjour de 1 nuit en février 2024
Réponse de Danielle le 29 mars 2024
Thank you for the feedback. We value your business and hope to accommodate you in future visits to the area.

8/10 Bien

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Danielle le 1 mars 2024
Thank you for the feedback.

2/10 Horrible

Chad

Les points faibles : Infrastructures et conditions de l’hébergement
We was lied to the pool is closed. My kids was super excited to get to swim that i why we picked this place.
Séjour de 1 nuit en février 2024
Réponse de Danielle le 26 févr. 2024
Thank you for the feedback. We are working to get the pool back opened. My apologies for the inconvenience.

2/10 Horrible

Lesley

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will never stay again
Pool is out of service, which is the reason we stayed. No working elevator, we had to haul luggage upstairs, the phone had no phone cord attached, tv didn't work until we crawled behind and fixed it, wifi wouldn't connect, lady next door yelled and cussed all night long. You couldn't breathe on the second floor for the smell of smoke coming from the smoking rooms.
Séjour de 1 nuit en février 2024
Réponse de Danielle le 21 févr. 2024
On behalf of the Super 8 team, I would like to sincerely apologize for the negative experience you had. This is being addressed and as always, thank you for the feedback.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Danielle le 19 févr. 2024
Thank you for choosing Super 8 in Central City. We look forward to accommodating you in the future. Thanks for the feedback.

8/10 Bien

Heather

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Danielle le 19 févr. 2024
Thank you for the feedback. We value your business and hope to accommodate you in future visits to the area.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, Comfy and Quiet
Clean, comfortable and quiet. Breakfast was good with lots of options. Room was clean and had everything you could need. Staff was very nice and accommodating.
Séjour de 1 nuit en février 2024
Réponse de Brad le 16 févr. 2024
Thanks,for your comments

8/10 Bien

MATTHEW

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed while there was a change in maintenance staff and my room was scheduled for remodeling and upgrading. Reception and cleaning staff were friendly. Most of the breakfast was ready before I left for work. Sink and bathroom configuration was unusual and not optimal, but functional nonetheless. Was mostly quiet while I was there. Hopefully, any future stay I make is after remodeling.
Séjour de 11 nuits en janvier 2024
Réponse de Brad le 16 févr. 2024
Thanks,we will definitely improve the stay

6/10 Satisfaisant

Ashley

Séjour de 2 nuits en janvier 2024
Réponse de Danielle le 16 janv. 2024
Thank you for the feedback. We value your business and hope to accommodate you in future visits to the area.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Pool was closed and found a roach in the room
Séjour de 2 nuits en décembre 2023
Réponse de Danielle le 3 janv. 2024
Thank you for the feedback. I'm sorry your stay didn't meet your expectations. We value your business and hope you give us another chance in the future.

10/10 Excellent

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Danielle le 3 janv. 2024
Thank you for the fedback.

10/10 Excellent

Henry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Brad le 21 nov. 2023
Thanks for your comments .

4/10 Médiocre

John

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I wouldn’t recommend this facility
Old facility, not very clean, we used a Hugh amount of Lysol. The sheets did not fit the bed. We were there for a funeral, and would notate stayed a minute longer, but it was too late to look for another accommodation
Séjour de 1 nuit en novembre 2023
Réponse de Brad le 16 nov. 2023
So sorry for your experience , property is under new management , just take over week ago and we will going to take care all issues and renovating very soon so please gave us a chance and we will make sure to keep up with our guest standard .

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Danielle le 30 oct. 2023
Thank you for the feedback. We value your business and hope to accommodate you in future visits to the area.

10/10 Excellent

Kelly

Séjour de 1 nuit en octobre 2023
Réponse de Brad le 16 nov. 2023
thanks for your comments .

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Happy
It was very good overall. Staff was very good and thorough. Made the check in and out easy and very efficient.
Séjour de 1 nuit en octobre 2023
Réponse de Danielle le 23 oct. 2023
Thank you for the feedback. We value your business and hope to accommodate you in future visits to the area.

2/10 Horrible

kimberly

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have pic of mold in ceiling in bathroom, mold in ac, dirty sheets weren't changed, so on pics of everything I don't know if I'll ever go back and I use hotels alot . And as my family
Séjour de 2 nuits en octobre 2023
Réponse de Danielle le 23 oct. 2023
On behalf of the Super 8 team, I would like to sincerely apologize for the negative experience you had. This is being addressed and as always, thank you for the feedback.

8/10 Bien

Ubaldo

Séjour de 3 nuits en octobre 2023
Réponse de Brad le 16 nov. 2023
Thanks for your comments .

4/10 Médiocre

Donna

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I've stayed here for years while visiting family & it has gotten really ran down, dirty & people hanging around that act like they are strung out on drugs. I was not comfortable & it's a real shame because not many choices around that area for lodging :(
Réponse de Danielle le 16 oct. 2023
On behalf of the Super 8 team, I would like to sincerely apologize for the negative experience you had. This is being addressed and as always, thank you for the feedback.

6/10 Satisfaisant

Tanya

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff were super friendly and helpful, but the rooms themselves could use some updates.
Séjour de 1 nuit en septembre 2023
Réponse de Danielle le 9 oct. 2023
Thank you for the feedback.

10/10 Excellent

Catrina

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient, clean, staff was friendly, and the breakfast was good.
Séjour de 1 nuit en septembre 2023
Réponse de Danielle le 2 oct. 2023
Thank you for the feedback. We value your business and hope to accommodate you in future visits to the area.

4/10 Médiocre

Holly

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Disappointing
The hotel is in terrible condition. Very run down and in need of repair, I’m honesty surprised if it even has insurance. Looked like people living there, cooking in rooms, etc. The pool has water in it but a signed that said closed, no explanation. Not that I would have wanted to get in it. My 3 year old had bites all over her in the morning, we didn’t but she did so really not sure what that is but she was in the other bed. We didn’t see any bugs so maybe just mosquito? The room was ok but hotel was rough. The desk clerk was nice and no problem there. Housekeeping started at 8 am.
Séjour de 1 nuit en septembre 2023
Réponse de Danielle le 28 sept. 2023
Thank you for the feedback.

10/10 Excellent

Dave

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Convenient and cheap.
Séjour de 1 nuit en septembre 2023
Réponse de Danielle le 26 sept. 2023
Thank you for the feedback. We look forward to accommodating you in the future.

10/10 Excellent

Tiana

Séjour de 1 nuit en septembre 2023
Réponse de Danielle le 16 sept. 2023
Thank you for the feedback. We look forward to accommodating you in the future.

10/10 Excellent

Catrina

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very friendly. Rooms clean and welcoming. Will stay there again!!
Séjour de 1 nuit en septembre 2023
Réponse de Danielle le 15 sept. 2023
Thank you for choosing Super 8! We value your business and hope to accommodate you in the future.Thank you for the feedback.

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Danielle le 15 sept. 2023
Thank you for the feedback. We value your business and hope to accommodate you in future visits to the area.

2/10 Horrible

Scott, Nashville

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The entire hotel smelled like Pot. Although the lady at the front desk was accommodating and tried to fix It this Hotel needs a complete Renovation. Says nothing about the Pool being closed .. super dirty we wound up booking elsewhere.
Séjour de 1 nuit en août 2023
Réponse de Danielle le 22 août 2023
On behalf of the Super 8 team, I would like to sincerely apologize for the negative experience you had. This is being addressed and as always, thank you for the feedback.

8/10 Bien

Dave

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great value. The room was clean and just what we needed for a quick overnight stay.
Séjour de 1 nuit en août 2023
Réponse de Danielle le 21 août 2023
Thank you for the feedback. We value your business and hope to accommodate you in future visits to the area.

4/10 Médiocre

Lance

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Fix the pool better breakfast
They have had a pool that they have diligently working on 6 months at that point just say you don't have a pool. I saw reviews about the pools being out over 4 months ago 100 degree day no pool yet A national chain can do better. Breakfast a few cookies n cold coffee. Cmon really
Séjour de 1 nuit en juillet 2023
Réponse de Danielle le 1 août 2023
On behalf of the Super 8 team, I would like to sincerely apologize for the negative experience you had. This is being addressed and as always, thank you for the feedback.

2/10 Horrible

Charles

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool was closed, tv did not work. The room we reserved they did not have. They put us in a king with two roll away beds. One of the roll away beds was missing a leg. The only good thing I would have to say is the lady that checked us is was very friendly.
Séjour de 1 nuit en juillet 2023
Réponse de Danielle le 1 août 2023
On behalf of the Super 8 team, I would like to sincerely apologize for the negative experience you had. This is being addressed and as always, thank you for the feedback.

8/10 Bien

Jeff

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Danielle le 31 juil. 2023
Thank you for the feedback.

2/10 Horrible

Jessica

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We checked out a day early due to the unsanitary conditions of the room, pool being shut down in definetly and the loud activity in the parking lot. Staff did not question why we left and it seemed like a regular occurrence.
Séjour de 2 nuits en juillet 2023
Réponse de Danielle le 31 juil. 2023
Thank you for the feedback.

2/10 Horrible

Don

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bitten by bed bugs
Séjour de 1 nuit en juillet 2023
Réponse de Danielle le 23 juil. 2023
On behalf of the Super 8 team, I would like to sincerely apologize for the negative experience you had. This is being addressed and as always, thank you for the feedback.

10/10 Excellent

Stephen

Les points forts : Confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Danielle le 31 juil. 2023
Thank you for the feedback.

2/10 Horrible

Renee

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not happy
We did not stay, changed to Best Western because of marijuana and people gathered around the motel.
Séjour de 5 nuits en juillet 2023
Réponse de Danielle le 17 juil. 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Central City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

james

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Awesome Staff, thanks again.
Séjour de 2 nuits en juillet 2023
Réponse de Danielle le 16 juil. 2023
Thank you! We value your business and hope to accommodate you in future visits to the area.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice for us
Séjour de 1 nuit en juillet 2023
Réponse de Danielle le 12 juil. 2023
Thank you for the feedback. We value your business and hope to accommodate you in future visits to the area.

10/10 Excellent

Michelle

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only thing I would say. Make it more affordable for someone like me who is homeless and workong
Séjour de 1 nuit en juillet 2023
Réponse de Danielle le 10 juil. 2023
Thank you for the feedback. We value your business and hope to accommodate you in the future.

10/10 Excellent

Michelle

Séjour de 1 nuit en juillet 2023
Réponse de Danielle le 31 juil. 2023
Thank you for the feedback.

4/10 Médiocre

Andrew

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
NOISY - Fighting in parking LOT - Go ELSEWHERE!
Customers outside being loud. Fighting. No control by the staff on noise. Will NOT stay here again even though I am here on business often. Go ELSEWHERE!
Séjour de 1 nuit en juin 2023
Réponse de Danielle le 15 juin 2023
On behalf of the Super 8 team, I would like to sincerely apologize for the negative experience you had. This is being addressed and as always, thank you for the feedback.

8/10 Bien

VIVIAN A

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Danielle le 13 juin 2023
Thank you for the feedback. We value your business and hope to accommodate you in future visits to the area.

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was extra helpful correcting our reservations because I had made them for wrong dates.
Séjour de 1 nuit en mai 2023
Réponse de Danielle le 26 mai 2023
Thank you for the feedback.

2/10 Horrible

Brett

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was disgusting, the pool has not worked in over 3 years. I canceled my reservations and found another hotel 20 miles away.
Séjour de 2 nuits en mai 2023
Réponse de Danielle le 16 mai 2023
On behalf of the Super 8 team, I would like to sincerely apologize for the negative experience you had. This is being addressed and as always, thank you for the feedback.

2/10 Horrible

Jaci

Séjour de 1 nuit en mai 2023
Réponse de Danielle le 13 juin 2023
On behalf of the Super 8 team, I would like to sincerely apologize for the negative experience you had. This is being addressed and as always, thank you for the feedback.

10/10 Excellent

Angie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Danielle le 1 mai 2023
Thank you for the feedback. We value your business and hope to accommodate you in future visits to the area.