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Avis sur Best Western Central City

2.5 out of 5
Best Western Central City
627 S 2nd St, Central City, KY

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 96 avis sur 194." "
Note des voyageurs de 8 (Bien), d’après 62 avis sur 194." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 194." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 194." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 194." "

8,6/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyage
Parfait pour un soir.
Réponse de General Manager le 3 nov. 2016
Thank you for taking the time to let us know that you enjoyed your stay with us. We hope that we will continue to be your choice in lodging, Remember where ever your journey's take you Best Western is there.

10/10 Excellent

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable beds. We slept very well. The room was clean when we arrived.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Barbara, Mayfield

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A group of 4 stayed here for a concert nearby, everyone enjoyed their stay. No complaints
Séjour de 1 nuit en mai 2024

10/10 Excellent

Shawn, Searcy

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, updated facility. Fastest & easiest check in & out ever. Karen had our room super clean & fresh. I believe our hostess at breakfast was Shirley. She was so sweet & friendly. She took good care of us.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Raul

Séjour de 1 nuit en mars 2024

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient…Close to WK Pkwy, great Mex restaurant nearby, good breakfast. They’re overpriced probably due to hardly any brand hotels along this stretch of highway.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Nathan

Voyage d’affaires
Séjour de 6 nuits en septembre 2023

6/10 Satisfaisant

carol

Voyage en famille
Séjour de 2 nuits en septembre 2023

10/10 Excellent

J Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023

8/10 Bien

Randal

Séjour de 1 nuit en août 2023

10/10 Excellent

Heidi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

8/10 Bien

Pamela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manager / Front Desk personnel was very nice and helpful.
Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Kulvir

Voyage en couple
I liked that there was ample parking. The property was clean.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Valerie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pro: The clerk at check in was very friendly, & courteous. Room was clean. Breakfast was good Con: There is a huge hole in parking lot in a very bad place. You are unable to pull up to door to check in as you can't "circle thru". A small car could set down in thid hole
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Justin, Indianapolis

The staff was always outside either smoking or on their phones. I asked for the sheets to be changed and they just put the linens on the bed. We had to ask for more toilet paper because there wasn’t enough in our room. Overall it was just ok.
Séjour de 1 nuit en mai 2023

10/10 Excellent

Sarah

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Easy to get to, next to dining options
Séjour de 1 nuit en mai 2023

8/10 Bien

Kirk

Séjour de 1 nuit en mai 2023

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Jennifer Beliles, GM le 25 avr. 2023
thank you for your review

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Séjour de 1 nuit en mars 2023
Réponse de Jennifer Beliles, GM le 25 avr. 2023
Thank you for your review!

8/10 Bien

Wesley

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Overall it was a great stay, beds were stiff, the hotel itself was clean and quiet. My only critique would be it was the same breakfast for 3 days biscuits and gravy... The front desk crew was a bit confused on how to get me a receipt but overall it was a good stay
Séjour de 1 nuit en mars 2023
Réponse de Jennifer Beliles, GM le 25 avr. 2023
Thank you for your reveiw!

4/10 Médiocre

Mary

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2023
Réponse de Bianca le 6 avr. 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Sarah

Séjour de 1 nuit en février 2023
Réponse de Jennifer Beliles, GM le 22 févr. 2023
Thank you for your review

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel is located next to 2 restaurants within a short walking distance. Parking is large enough for a 65ft rig.
Séjour de 1 nuit en janvier 2023
Réponse de Jennifer Beliles, GM le 22 févr. 2023
Thank you for your review!

8/10 Bien

Denise

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Facility and room nice, condition disappointing
The people are friendly and kind. The hotel was not heavily booked during my stay and when I registered, I was told that the complimentary breakfast would be minimized. This was true and not ideal for me. The pool is closed and has a sign that says it has been closed for some time. The only ice machine is also broken and when I asked at the front desk about this, I was told to go over the restaurant across the parking lot because they sometimes give ice away when asked....??? WHAT? (I did not go begging for ice!)
Séjour de 2 nuits en janvier 2023
Réponse de Jennifer Beliles, GM le 27 janv. 2023
Sorry for the inconviences you had during your stay, your review helps us.

10/10 Excellent

Jeremy

Séjour de 1 nuit en décembre 2022

4/10 Médiocre

DeAnna

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
false advertising
I reserved this hotel, although it was the most expensive, based strictly on the prominent advertising of the pool. There was a sign on the pool door, not at the desk at check in, saying the pool was closed. When I asked the desk person I was told it would be for several months before it would be open! When it is unavailable for "several months" they need to change their advertising or put a notice on their website. I asked for a rate adjustment and she said "they don't do that". Later that day my husband went to get ice and found out the only ice machine in the hotel was broke. Tried to buy a cold soda and the soda machine was broke. The tub in our room was badly cracked and impossible to even take a bath. I asked the second day for a room upgrade to a whirlpool room and was told she had to call her manager. Eventually our bill was adjusted by $30, but no upgrade. When I checked out I asked for a receipt. The receipt was very difficult to understand. There wasn't even a total on the receipt. When I checked my credit card I saw that I was charged for three nights instead of the two we actually stayed! I called the desk and the person who answered said she didn't understand the receipt either! She said she would look into it and call me back. I hope this was an honest mistake that will eventually be corrected. However, twenty-four hours later and I have not heard back. There are plenty of other places to stay with no pool for a lot less money, even after the $30 adjustment.
Séjour de 2 nuits en décembre 2022
Réponse de Jennifer Beliles, GM le 30 déc. 2022
I'm sorry for any inconveniences you had while staying here. We will use your feed back to help with running the hotel. Have a great Day

10/10 Excellent

Elinor

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a very brief stay but very clean and friendly!!! Cindy checked us in and we had great service!!! Already recommended to other family members also visiting the area!! 10 outta 10!!! Thanks to all!!!
Séjour de 1 nuit en décembre 2022
Réponse de Jennifer Beliles, GM le 30 déc. 2022
Thank you for your feedback

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Jennifer Beliles, GM le 16 déc. 2022
Thank you for your review!

10/10 Excellent

Andrew

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cindy did a great job! Thanks for an easy check-in etc. Great job all around! beds are super comfy too!
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Shane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very clean, very nice staff
Réponse de Jennifer Beliles, GM le 9 nov. 2022
Thank you for your review!

10/10 Excellent

Joseph, Paris

Séjour de 1 nuit en octobre 2022

10/10 Excellent

Candace

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Large room, very vlean. The employees were very friendly and helpful. Close to a very good restaurant.
Séjour de 1 nuit en octobre 2022
Réponse de Jennifer Beliles, GM le 24 oct. 2022
thank you for your review

6/10 Satisfaisant

MELVIN

Voyage en famille
Les points forts : Personnel et service et équipements
The mattress was horrible for the price of the room. It was equivalent to a motel 6 mattress. Also, the room has a mildewed smell.
Séjour de 1 nuit en septembre 2022
Réponse de Jennifer Beliles, GM le 9 nov. 2022
I'm sorry your stay wasn't the best experience, your review helps us fix any issues that may have came up. Thank you for sharing.

10/10 Excellent

Ginger

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Smelk f clean and fresh when entering, first impressions are important. Overall it was a nice, friendly and good location
Séjour de 1 nuit en août 2022

8/10 Bien

Mike, New Lebanon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Na
Séjour de 1 nuit en août 2022

8/10 Bien

Dorothy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A decent property to spend the night.
Séjour de 1 nuit en août 2022

8/10 Bien

Maggie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manager was extremely friendly and welcoming
Séjour de 1 nuit en août 2022

8/10 Bien

Ashley

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Our room had a very strong musky smell to it and the bathtub had not been cleaned. The pool was shut down and not available for use. Staff was polite and kind!
Séjour de 1 nuit en août 2022

8/10 Bien

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Clean but the employee smoke right at the front door you can't come in our out without smelling cigarette they need a designated area besides the front door to smoke or not at all
Séjour de 1 nuit en août 2022

8/10 Bien

Penny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Nice
Layout of hotel was unique and nice with the breakfast area upstairs in the middle of hotel. The TV did not work, but we were too tired to care, other than that it was a nice stay.
Séjour de 1 nuit en août 2022

10/10 Excellent

kelli

Séjour de 1 nuit en juillet 2022

8/10 Bien

Brad

Séjour de 1 nuit en août 2022

10/10 Excellent

MIKE, palm coast

Séjour de 1 nuit en juillet 2022

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent place.
Just passing through and stopped here for the night. Friendly staff, so-so breakfast and easy in and out location. I would stay here again.
Séjour de 1 nuit en juillet 2022

8/10 Bien

Deborah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juillet 2022

8/10 Bien

James

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Leanne

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was so good
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Athena

Séjour de 1 nuit en juillet 2022

10/10 Excellent

stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
staff friendly and helpful
Séjour de 1 nuit en juin 2022