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Avis sur Suburban Studios Cedar Falls

2 out of 5
Suburban Studios Cedar Falls
300 Viking Rd, Cedar Falls, IA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 184 avis sur 464." "
Note des voyageurs de 8 (Bien), d’après 149 avis sur 464." "
Note des voyageurs de 6 (Satisfaisant), d’après 43 avis sur 464." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 464." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 464." "

8,0/10

Propreté

8,2/10

Personnel et service

6,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jesse

Voyage en famille
Les points forts : Propreté et équipements
Very nice area and quiet
Séjour de 7 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Jesse,We're delighted to hear you enjoyed our peaceful location. Your feedback is truly appreciated.

6/10 Satisfaisant

Jakie

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Staff was friendly, but the room was far less clean than expected. Found body hair on the headboard, the room smell, funny, and there was poop residue on the underside of the front part of the toilet seat. I personally would not stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello Jakie, We're grateful for your kind words about our staff, and we apologize for any inconvenience caused during your stay. Your feedback is valuable as we continue to strive for excellence in our services. We recommend contacting our management team to address your concerns thoroughly.

2/10 Horrible

Kimberly

Les points faibles : Infrastructures et conditions de l’hébergement
Worse place I have ever stayed at. Only stayed one night of 3 it was so bad. Smelled like cigarette smoke dirty urine stains on toilet and toilet did not flush. Brown stains in tub. Fighting for refund for 2 nights right now
Séjour de 3 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Kimberly, We are disappointed to hear about your experience and apologize for any inconvenience caused. Our team takes all feedback seriously to improve our service. We recommend reaching out to our management directly for further assistance regarding your concerns.

10/10 Excellent

Cody

Séjour de 8 nuits en avril 2024
Réponse de Manager le 13 mai 2024
Hello Cody,We're delighted to hear you had a wonderful experience at our hotel! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

2/10 Horrible

Logan

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 16 avr. 2024
Hello Logan, We're sorry to hear that your experience did not meet expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and would like the opportunity to make things right for you.

2/10 Horrible

Antonio

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 avr. 2024
Hello Antonio, We appreciate you choosing to stay with us. Please feel free to contact us directly to share any details about your experience so we can address them accordingly. We value your input to improve our services for future guests.

2/10 Horrible

Dora

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My room was not vacuumed and carpet was dirty, kitchen stove was charred and uncleaned, garbage disposal had food and debris inside, the shower had pubic hair and didn’t appear to be cleaned. The room did not smell clean. I will never stay there again.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Dora, We are sorry to hear about your recent experience. We take cleanliness and guest satisfaction very seriously. Your feedback will be shared with our team for review and improvement. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused.

6/10 Satisfaisant

Jessica

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
There was no one that was there to checkout, we waited like 10 minutes. Really bad front desk service
Réponse de Manager le 18 mars 2024
Hello Jessica, We apologize your check-out experience fell short of expectations. Your feedback will be shared with our team for improvement. Should you have further concerns, please reach out to our management team for assistance.

4/10 Médiocre

Steven

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Claims to have a full kitchen but does not provide anything in the kitchen. You get a refrigerator, sink, burner and a microwave. Nothing else. Unclean rooms.
Séjour de 11 nuits en février 2024
Réponse de Manager le 13 mars 2024
Hello Steven, We apologize if the amenities in your room did not meet your expectations. We appreciate your feedback and will use it to improve our services for future guests. Our housekeeping team strives to maintain high cleanliness standards, but we apologize if we fell short during your stay. For any further assistance or feedback, please feel free to reach out to our management team.

10/10 Excellent

Karla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about this place was great except the pillows on the bed. The pillows should have been thrown out and replaced. Don't understand why a nice place like this would have such terrible pillows.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Karla,We appreciate your feedback and are glad you enjoyed your stay overall. We will certainly share your comments about the pillows with our team for their review. Your insights are valued as we strive to continuously improve our guests' experience.

10/10 Excellent

Carol

Les points forts : Propreté et personnel et service
No soap in the bathroom, face of vanity fell off. Liked the price and space in the room.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Carol,Thank you for sharing your feedback with us. We are pleased to hear that you found our room spacious and affordable. We have noted your comments regarding the bathroom amenities and maintenance. We always strive to improve our services and will address these issues accordingly.

10/10 Excellent

Leonard

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Im good with it.
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello Leonard,We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our team for their review. Should you have any further concerns, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Isaías

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Séjour de 6 nuits en février 2024
Réponse de Manager le 15 févr. 2024
Hello Isaías,Thank you for sharing your feedback with us. We value all guest experiences and appreciate you taking the time to let us know about your stay. If there's anything specific you would like us to address, please reach out to our management team directly. Your feedback helps us continue to improve our services for future guests.

8/10 Bien

BRENDA, Atkins

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Check was pleasant and efficient. The room was dirty and poorly stocked with basic essentials, the carpet and furniture was filthy.
Séjour de 1 nuit en février 2024
Réponse de Manager le 13 févr. 2024
Hello BRENDA, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you encountered with the cleanliness of your room. Our housekeeping team strives to maintain high cleanliness standards, and we appreciate you bringing this to our attention. We will address this matter with the team to ensure a better experience for future guests.

8/10 Bien

jeremy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good people and service
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello jeremy,Thank you for your feedback on our hotel's staff and service. We are thrilled to hear that you had a positive experience during your stay. Our team takes pride in providing excellent customer service, and we appreciate your kind words. If you have any further comments or suggestions, please feel free to reach out to our management team.

10/10 Excellent

Ty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was clean and peaceful
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 27 janv. 2024
Hello Ty,Thank you for taking the time to share your feedback. We are thrilled to hear that you found our property clean and peaceful. Providing a serene and well-maintained environment is a top priority for us. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

2/10 Horrible

Katina

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 23 janv. 2024
Hello Katina, We apologize for falling short of your expectations during your recent stay. We encourage you to reach out to our hotel directly so we can address any specific concerns you may have had. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.

8/10 Bien

Scott

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
having a suite for th! I will always book here when I have to stay in town.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Scott,Thank you for your glowing feedback! We're delighted to hear that you enjoyed your stay with us and found our suite accommodations to be to your liking. We look forward to welcoming you back on your next visit to town.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 13 janv. 2024
Hello Andrew,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Horrible

Mark

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello Mark,We apologize for falling short of your expectations during your stay. Your satisfaction is important to us, and we wish we could have addressed any concerns you may have had. We encourage you to reach out to our hotel directly to provide further details about your experience so we can better understand and address any issues. Thank you for bringing this to our attention.

10/10 Excellent

Jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Target/Scheels shopping area. Very inexpensive and is in a safe area. One negative was the bathroom we had may have had mold growing on the ceiling. Besides that, it was well worth staying here again. Staff was friendly just like my first time here.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 25 déc. 2023
Hello Jeffrey, Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our hotel to be conveniently located and reasonably priced. We appreciate you bringing the issue with the bathroom to our attention, and we apologize for any inconvenience this may have caused. Our team will look into this matter to ensure a pleasant stay for future guests. We value your loyalty and hope to welcome you back again soon.

2/10 Horrible

Jesus

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
This is a good place just cleanliness needs more work
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 21 déc. 2023
Hello Jesus, We appreciate your feedback regarding the cleanliness and apologize for any inconvenience caused. We strive to maintain the highest standards of cleanliness and will address this issue with our housekeeping team. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.

2/10 Horrible

Ricardo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room smelled
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello Ricardo,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Please note that we strive to maintain the highest standards of cleanliness and we will address this issue accordingly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Médiocre

Myron

Les points faibles : Propreté
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 25 nov. 2023
Hello Myron, We're sorry to learn that your experience with us fell short of expectations. We appreciate your feedback and would love the opportunity to address your concerns and improve your stay. Please reach out to us directly so we can address any specific issues you encountered. We value your opinion and hope to leave a more positive impression in the future.

4/10 Médiocre

omar

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not the place to stay
My stay at Suburban Studios Cedar Falls was disappointing. Upon arrival at 3:30, 30 minutes after check-in, our room was in disarray—AC unit dismantled, bed bare, and coffee maker in the sink. Despite seeking assistance, the unattended front desk offered little help, leaving us to wait 30 minutes for a partially cleaned room. The facility seemed more suited for long-term stays, evident in worn-out fixtures, No cover in the overhead lights, a bed side lamp that didn’t even work, and no phone in the room to call for service. Service inconsistency reached new heights when we returned at 9. An almost-empty toilet paper roll, two pillows (pictures online showed 4 pillows on the bed) that could double as bricks, and a front desk MIA. Attempts to rectify this situation were met with annoyance, as we were directed to a public bathroom down the hall. The perpetually absent front desk left only an on-call phone as our companion, emphasizing their stellar customer service. Each time we went by the front desk (during their open hours) there was never anyone there and you had to use the on call phone. Throughout the night, disruptive noise and a pervasive cigarette odor permeated the hallways. Security concerns arose with a faulty door latch, requiring constant jiggling to secure. Unfortunately, the overall experience fell far short of expectations, emphasizing the need for significant improvements in both service and facility maintenance.
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 21 nov. 2023
Hello omar, Thank you for bringing your experience to our attention. We sincerely apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will be sure to address the issues mentioned to ensure a more comfortable stay for future guests. Please feel free to contact management directly regarding any further concerns.

8/10 Bien

Matthew

Séjour de 2 nuits en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello Matthew,Thank you for taking the time to share your feedback. We appreciate your rating and apologize for any inconvenience you may have experienced during your stay. Guest satisfaction is our top priority, and we regret that we did not meet your 100% expectations. We value your input and will use it to improve our services. Please reach out to our management team directly to discuss your concerns further.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Only again if last resort
I saw the 2 star rating and thought, it’s just one night and it’s cheap. I’m sure it will be fine. It was not. The room smelled like gross food had been cooked there and taken permanent residence. Lots of stains on the carpet. The heater did not work. Beds were really uncomfortable. Not even a separate bar of soap for the shower. Nobody available for checkout. On a positive note, the person who checked us in was very kind, as was the person who I talked to on the phone to do a verbal check out.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 14 nov. 2023
Dear Guest, We apologize for the inconveniences you experienced during your stay with us. We regret any smell or cleanliness issues you encountered in your room. Please note that we have shared your concerns with our housekeeping team to ensure they are addressed appropriately. We apologize for the discomfort caused by the heater and the bed; we will inspect the room to rectify these issues. We appreciate your positive feedback regarding our check-in and checkout staff members. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Bien

Bethany

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We love staying here but is newrly impossible during the weekends cuz they would be booked
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 8 nov. 2023
Hello Bethany,Thank you for your feedback. We appreciate your loyalty as a frequent guest. Our hotel tends to be in high demand on weekends, and we recommend booking in advance to secure your desired dates. Please let us know if we can assist you with future reservations.

10/10 Excellent

Dawn A

Voyage en famille
The staff was friendly, the room was clean and spacious.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 31 oct. 2023
Hello Dawn A,Thank you for your kind words about our friendly staff and clean, spacious room. It's always our goal to provide a comfortable stay for our guests. We hope to welcome you back soon for another pleasurable experience.

8/10 Bien

Luis

Muy bien
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Luis,Gracias por su comentario positivo, nos alegra saber que disfrutó de su estancia. ¡Esperamos darle la bienvenida de nuevo pronto!

4/10 Médiocre

Patricia

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CF suburban hotel sub par
Floors dirty, not vacuumed, carpet deeply stained. Sheets had holes, didn't trust sleeping in them, so bought bedding at walmart to sleep with instead. At this $ i didn't expect luxury, but this was bad. Was supposed to be nonsmoking, but clearly it was being allowed. Wish i had booked at another hotel. No one at chkin, waited 15 min for employee. Sad waste of money
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello Patricia, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

2/10 Horrible

Wendy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hidden cost of linen, ridiculous! The way the room was clean and the holes in the wall. Was not happy at all.
Séjour de 7 nuits en octobre 2023
Réponse de Manager le 22 oct. 2023
Hello Wendy,We apologize for any inconvenience caused. We appreciate your feedback and will address the issues mentioned to improve our services. Thank you for bringing this to our attention.

10/10 Excellent

Autumn

Les points forts : Propreté
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Autumn,Thank you for leaving a positive review of your recent stay with us! We're delighted to hear that you had a great experience at our hotel. Our team strives to provide exceptional service and we're glad we exceeded your expectations. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

2/10 Horrible

Nykki

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was dirty. Had clearly been used, and not cleaned, before i entered. I just turned around and left. Since i checked in late (about 830) and they only staff the front desk until 8, even check in was difficult, however the receptionist once she did finally come and let me in to do the check in was quick and kind, this hotel is horrible. The whole thing smells like cigarette smoke once you walk in, despite the entire hotel being non-smoking....beware.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 16 oct. 2023
Hello Nykki ,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

4/10 Médiocre

Aaron

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 oct. 2023
Hello Aaron,Thank you for your positive review! We're glad you enjoyed your stay. We hope to welcome you back again soon.

6/10 Satisfaisant

Andrea

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 oct. 2023
Hello Andrea,Thank you for the excellent rating! We're delighted to have exceeded your expectations. We look forward to welcoming you back soon for another exceptional experience!

8/10 Bien

Gabin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 14 oct. 2023
Hello Gabin,Thank you for your kind words! We strive to provide excellent service to all our guests. We look forward to welcoming you back soon!

10/10 Excellent

David

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello David,Thank you so much for your excellent review! We're delighted to hear that you had a wonderful stay with us. We strive to provide exceptional service to all our guests, and it's rewarding to know we met your expectations. If you have any future travel plans, we would be thrilled to welcome you back for another memorable experience.

6/10 Satisfaisant

DAVID

Les points forts : Confort de la chambre
Cou
The stay was o.k. Had stain in the tub. They charge your account $100 the day you start your stay and tell you they will credit it back but still haven't received it back.3 days later. Was no one there when we tried to check out. Waited over an hour for someone to show and had quite a lineup of people waiting.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 5 oct. 2023
Hello DAVID ,Hello DAVID, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 Horrible

Jeannette

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 4 oct. 2023
Hello Jeannette, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Médiocre

Charles

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 4 oct. 2023
Hello Charles, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Damion

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Manager le 30 sept. 2023
Hello Damion,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Damion

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Manager le 30 sept. 2023
Hello Damion,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Manager le 30 sept. 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Sierra

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 28 oct. 2023
Hello Sierra,Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with us. We hope to welcome you back soon!

4/10 Médiocre

Daniela

Séjour de 4 nuits en septembre 2023
Réponse de Manager le 13 oct. 2023
Hello Daniela, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Horrible

Daniela

Les points forts : Infrastructures et conditions de l’hébergement
Pedí que me limpiaran la habitación y al parece no quisieron ,llevo 7 semanas recurrentes en este hotel y por más que uno pida que limpien la Habitacion no lo hacen
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 16 sept. 2023
Hello Daniela,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
3 Stars
As soon as we got into our hotel room we immediately noticed the dirty carpet. The carpet thru out the room had stains on the carpet. The beds were ok however forget about pillows because they were pretty poor quality. I wiped everything down with disinfectant. We spent one night and will not stay there again.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 13 sept. 2023
Hello Guest, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Horrible

Rhonda, Rockford

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sticky floors, torn upholstery, stained and unvacuumed carpet, lights falling away from fixtures, no amenities (but could purchase a styrofoam cup at the desk). Yuck. Never again.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 10 sept. 2023
Hello Rhonda,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 Horrible

Elesha

Séjour de 1 nuit en août 2023
Réponse de Manager le 28 sept. 2023
Hello Elesha, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.