Avis
8,0
Très bien
8,6/10
Propreté
8,4/10
Personnel et service
7,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
27 sept. 2022
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2022
Réponse de Cana le 28 sept. 2022
Dear Frederic,Thank you for taking the time to share your review with us and for choosing Red Planet. We are delighted to know that you have enjoyed your stay and that we have met most of your expectations in terms of location , cleanliness and service of our staff. We regret to know that you had an issue with the airconditioning and wifi during your stay. Rest assured this will be looked into. Thank you for staying with us and for the very good rating despite the concerns. Looking forward to serve you again on your next visit to Cebu. Sincerely yours, Maria Linda B. Asumo Front Office Supervisor
8/10 Bien
Voyageur vérifié
6 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en janvier 2019
Réponse de Cana le 9 févr. 2019
Dear Valued Guest,
Thank you for your feedback and for the very good rating.
We regret to know that your experience was not to your expectation due to the room size. Please accept our sincere apologies if physically we cannot anymore undo the room design to fit to your expectation.
Rest assured that we will continually look for better ways to ensure that our guests stay will always be comfortable and pleasant.
Thank you for choosing Red Planet Cebu and we look forward to have the pleasure of serving you again soon.
Sincerely yours,
Maria Linda B. Asumo
Front Office Supervisor
10/10 Excellent
nasreddine
11 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel propre et bien placé près du centre
nasreddine
Réponse de grace le 13 avr. 2018
Dear nasreddine,
Thank you for your feedback and for the perfect rating. It is a pleasure to know that it was a perfect stay.
Thank you for choosing Red Planet and we look forward to more visits in the future.
Truly yours,
Grace Salut
Hotel Manager
8/10 Bien
jean
16 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
jean
Séjour de 1 nuit en mars 2018
Réponse de grace le 23 mars 2018
Dear Ms. Jean,
Thank you for the 4 rating and for choosing Red Planet. We really appreciate your taking the time to rate your stay.
We look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
8/10 Bien
adrien
19 janv. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location between Ayala mall and Mango street
adrien
Réponse de General Manager le 25 janv. 2017
Dear Adrien,
Thank you very much for taking the time to let us know of your feedback. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
Again, thank you for your patronage. We look forward to serve you again at Red Planet Hotel soon.
Truly yours,
Grace Salut
Hotel Manager
10/10 Excellent
Nicolas, Paris
30 juin 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value
Nicolas
Réponse de Grace le 6 juil. 2016
Dear Nicolas,
We would like to THANK YOU for choosing to stay with us! We greatly appreciate your 5 star rating.
We look forward to another visit soon.
Truly yours,
Grace Salut
Hotel Manager
10/10 Excellent
Matthieu, Paris
24 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un excellent choix à Cebu
Matthieu
8/10 Bien
Voyageur vérifié
28 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
8/10 Bien
Frédéric, Paris
15 oct. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emplacement parfait, prix un peu excessif
Frédéric
2/10 Horrible
DOP
9 févr. 2013
Les points faibles : Personnel et service et confort de la chambre
Pas cher mais peu confortable !
DOP
10/10 Excellent
Randolph, Dublin
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Randolph
Séjour de 2 nuits en mai 2024
Réponse de Djana le 26 mai 2024
Dear Randolph,Thank you for your feedback and for choosing Red Planet. It was our pleasure to serve you and we look forward to serving you again soon.Kind regards,DjanaDuty Manager
4/10 Médiocre
ervin
21 mai 2024
ervin
Séjour de 3 nuits en mai 2024
Réponse de Djana le 22 mai 2024
Hi ervin,Thank you for your feedback. Unfortunately, room size can no longer be changed though, we thank you for choosing to stay with us. We hope to welcome you back hopefully soon with a better service.Regards,DjanaDuty Manager
8/10 Bien
Rodel
20 mai 2024
Les points forts : Propreté
Rodel
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Brian keith
Voyage en groupe
2 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Brian keith
Séjour de 4 nuits en avril 2024
Réponse de Nerizza le 2 mai 2024
Hello Brian Keith,Thank you for staying at Red Planet Hotels and for giving us a review. Please accept our apologies if you found chips on the floor when you checked in. We will look into this matter seriously. We look forward to you next visit soon and give us a chance to amend our shortfall.Sincerely yours,NerizzaDuty Manager
6/10 Satisfaisant
Christian
30 avr. 2024
Christian
Séjour de 3 nuits en avril 2024
Réponse de Nerizza le 1 mai 2024
Hello Christian,Thank you for sharing your rating and for choosing Red Planet Hotels. We are delighted that your stay with us was okay and that we have met most of your expectations. We look forward to your next visit soon.Truly yours,NerizzaDuty Manager
10/10 Excellent
ZORAN
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ZORAN
Séjour de 2 nuits en mars 2024
Réponse de Nerizza le 1 avr. 2024
Hello Zoran,Thank you for sharing your review and for choosing Red Planet Hotels. We are thankful that you enjoyed your stay with us and that we have met most of your expectations in terms of cleanliness of our rooms and the service of our staff. We look forward to seeing you again in the near future.Truly yours,NerizzaDuty Manager
8/10 Bien
RICK
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
RICK
Séjour de 1 nuit en mars 2024
Réponse de Nerizza le 28 mars 2024
Hello Rick,Thank you for sharing your rating and for choosing Red Planet Hotels. We are glad that you enjoyed your stay with us. We hope to see you again in the near future.Truly yours,NerizzaDuty Manager
8/10 Bien
Sarah
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 5 nuits en mars 2024
Réponse de Nerizza le 20 mars 2024
Hello Sarah,Thank you for sharing your review and for choosing Red Planet Hotels. We are glad to know that your stay with us was convenient and that we serve the purpose of your trip. We look forward to your next visit soon. Truly yours,NerizzaDuty Manager
4/10 Médiocre
MYLA, Leumeah
10 mars 2024
MYLA
Séjour de 2 nuits en mars 2024
Réponse de Nerizza le 31 mars 2024
Hello Myla,Thank you for sharing your rating and for choosing Red Planet Hotels. We regret to know if the hotel's basic concept did not meet your expectations. We value reviews like this as this helps us in continuously looking for ways to improve our service. We hope to welcome you back again in the near future.Truly yours,NerizzaDuty Manager
6/10 Satisfaisant
mark
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
mark
Séjour de 4 nuits en février 2024
Réponse de Nerizza le 25 févr. 2024
Hello Mark,Thank you for sharing your review and for choosing Red Planet Hotels. We are glad that you enjoyed your stay with us, and we have met your standards in terms of cleanliness, value for money and service of our staff. We look forward to your next visit soon.Truly yours,NerizzaDuty Manager
6/10 Satisfaisant
KEON WOO
Voyage d’affaires
11 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
숙박후기
KEON WOO
Séjour de 5 nuits en janvier 2024
Réponse de Nerizza le 13 févr. 2024
Hello Keon Woo,Thank you for sharing your feedback and for choosing Red Planet Hotels. We are glad that our strategic location and value for money met the standards of your expectations. Our apologies that there were ants in your room and musty smell can be sniffed. This has been looked into so corrective measures will be done. We look forward to seeing you again back soon.Sincerely yours,NerizzaDuty Manager
8/10 Bien
Melvin
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melvin
Séjour de 1 nuit en février 2024
Réponse de Djana le 12 févr. 2024
Dear Melvin,Thank you for your feedback and for choosing our facility for your stay. We are glad to hear that you appreciated our ideal location, cleanliness, and comfortable amenities, including the warm shower.We understand how important it is to have enough space to feel comfortable during your stay. We appreciate your understanding that our rooms are designed to serve a specific purpose, despite this issue.Your rating of seven out of 10 is valuable to us and we take it as constructive feedback. We are always striving to improve our accommodations to better suit the needs of our guests. We hope you will consider staying with us again in the future. Regards,DjanaDuty Manager
8/10 Bien
Edward
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edward
Séjour de 15 nuits en janvier 2024
Réponse de Djana le 13 févr. 2024
Hi Edward,Thank you for your high rating. Would love to welcome you back soon.Regards,DjanaDuty Manager
8/10 Bien
Cherry
7 févr. 2024
Les points forts : Propreté et personnel et service
Cherry
Séjour de 2 nuits en février 2024
Réponse de Nerizza le 9 févr. 2024
Hello Cherry,Thank you for sharing your review and for choosing Red Planet Hotels. We are delighted to hear that you enjoyed your stay with us highlighting the convenience of our location and service of our staff. We look forward to your next visit soon.Truly yours,NerizzaDuty Manager
10/10 Excellent
Jonathan Michael
Voyage en groupe
3 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jonathan Michael
Séjour de 4 nuits en janvier 2024
Réponse de Djana le 4 févr. 2024
Dear Jonathan Michael,We thank you so much for the perfect rating you have given. We do hope that we can welcome you back soon.Truly yours,DjanaDuty Manager
8/10 Bien
michael
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
michael
Séjour de 1 nuit en janvier 2024
Réponse de Nerizza le 1 févr. 2024
Hello Michael,Thank you for sharing your review and for choosing Red Planet Hotels. We are delighted that you had a good stay with us and that we have met most of your expectations. We look forward to your next visit soon.Truly yours,NerizzaDuty Manager
6/10 Satisfaisant
Laurentiu
28 janv. 2024
Les points forts : Propreté et personnel et service
Laurentiu
Séjour de 1 nuit en janvier 2024
Réponse de Djana le 28 janv. 2024
Dear Laurentiu,Thank you for choosing to stay with us.We look forward to welcoming you again.Regards,DjanaDuty Manager
10/10 Excellent
Arthur
15 janv. 2024
Les points forts : Propreté et personnel et service
Arthur
Séjour de 3 nuits en janvier 2024
Réponse de Nerizza le 16 janv. 2024
Hello Arthur,Thank you for your rating and for choosing Red Planet Hotels. We are glad that you enjoyed your stay with us especially the service of our staff. We look forward to your next visit soon.Truly yours,NerizzaDuty Manager
6/10 Satisfaisant
michael
14 janv. 2024
michael
Séjour de 1 nuit en janvier 2024
Réponse de Nerizza le 16 janv. 2024
Hello Michael,Thank you for taking the time in rating us and for choosing Red Planet Hotels. We value feedback like this at it helps us in continuously looking for ways to serve our guest the best possible way. We look forward to your next visit soon.Truly yours,NerizzaDuty Manager
4/10 Médiocre
Youngkwang
8 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Youngkwang
Séjour de 1 nuit en décembre 2023
Réponse de Djana le 12 janv. 2024
Dear Youngkwang,Thank you for taking the time to provide feedback on your experience. We sincerely apologize for any inconvenience caused by the cleanliness issue you encountered.Rest assured; we have shared your feedback with our team to ensure that necessary improvements are made to avoid such instances in the future. We sincerely appreciate your feedback, as it allows us to continually improve and provide a better experience for our guests. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention.Sincerely yours,DjanaDuty Manager
6/10 Satisfaisant
VENUS
27 déc. 2023
VENUS
Séjour de 1 nuit en décembre 2023
Réponse de Nerizza le 1 févr. 2024
Hello Venus,Thank you for sharing your rating and for choosing Red Planet Hotels. We are glad that you enjoyed your stay with us. We look forward to your next visit soon.Truly yours,NerizzaDuty Manager
10/10 Excellent
Jerry
Voyage en famille
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room
Jerry
Séjour de 1 nuit en décembre 2023
Réponse de Nerizza le 16 déc. 2023
Hello Jerry,Thank you for your perfect rating and for choosing Red Planet Hotel. We are delighted that you had enjoyed the hotel's basic concept. We hope to see you again in your next visit.Truly yours,NerizzaFront Office Supervisor
6/10 Satisfaisant
GRAHAM
13 déc. 2023
GRAHAM
Séjour de 1 nuit en décembre 2023
Réponse de Nerizza le 16 déc. 2023
Hello Graham,Thank you for your rating and for choosing Red Planet Hotel. We appreciate you taking the time in rating us and somehow enjoyed your stay with us. We look forward to your next visit.Truly yours,NerizzaFront Office Supervisor
10/10 Excellent
Wendall
11 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wendall
Séjour de 5 nuits en décembre 2023
Réponse de Nerizza le 16 déc. 2023
Hello Wendall,Thank you for your perfect rating and for choosing Red Planet Hotel. We are thrilled that you enjoyed your stay with us. We look forward to your next visit soon.Truly yours,NerizzaFront Office Supervisor
6/10 Satisfaisant
Gord
26 nov. 2023
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Gord
Séjour de 2 nuits en novembre 2023
2/10 Horrible
Elsa
Voyage en couple
21 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Elsa
Séjour de 1 nuit en octobre 2023
Réponse de Djana le 23 oct. 2023
Dear Elsa,Thank you for informing us about your dissatisfaction during your recent stay. The experience you described causes us deep concern as it does not represent the quality of service we strive at our hotel. Please accept our apologies. Your comment has been shared with our team to ensure that this kind of impression and experience should not happen again.We would like to assure you that this is not the kind of experience we strive to provide our guests and that corrective actions are to be implemented the soonest.Thank you once again for taking the time to write to us.Sincerely,DjanaFront Office Supervisor
6/10 Satisfaisant
santiago
5 oct. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
santiago
Séjour de 1 nuit en octobre 2023
Réponse de Nerizza le 7 oct. 2023
Hello Santiago,Thank you for your feedback and for choosing Red Planet Hotel. We regret to know that you had an issue with our air-conditioning during your stay with us. Rest assured that this is being addressed and looked into. We hope to see serve you again in the future.Sincerely yours,NerizzaFront Office Supervisor-OIC
8/10 Bien
Wendall
1 oct. 2023
Wendall
Séjour de 3 nuits en septembre 2023
Réponse de Djana le 22 oct. 2023
Hello Wendall,Thank you for your rating and for choosing to stay at Red Planet Hotel. We are truly happy that you enjoyed your stay with us. We hope to see you again sometime soon.Truly yours,NerizzaFront Office Supervisor
6/10 Satisfaisant
Chiaki
28 sept. 2023
Chiaki
Séjour de 1 nuit en septembre 2023
Réponse de Nerizza le 18 oct. 2023
Hello Chiaki,Thank you for your rating and for choosing Red Planet Hotel. We are delighted that your stay with us was good, and we have met your expectations. We look forward to your next visit soon.Truly yours,NerizzaFront Office Supervisor
8/10 Bien
Knut
24 sept. 2023
Knut
Séjour de 7 nuits en septembre 2023
Réponse de Djana le 26 sept. 2023
Dear Knut,Thank you for choosing to stay with us and we look forward to seeing you back again soon!Stay safe!DjanaFront Office Supervisor
4/10 Médiocre
Robert
Voyage en couple
15 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 14 nuits en septembre 2023
Réponse de Djana le 20 sept. 2023
Hi Robert,Thank you for your feedback. It is regrettable to know that the hotel's basic concept does not provide the needs that suit your standards and turned your stay into a bad experience. We take your feedback seriously and will use it to improve our services. Our rooms are designed to provide budget-friendly accommodation, but we apologize for any inconvenienced caused. Thanks again for your feedback.Sincerely yours,DjanaFront Office Supervisor
10/10 Excellent
Paul
Voyage en couple
14 sept. 2023
Les points forts : Propreté et personnel et service
Paul
Séjour de 3 nuits en septembre 2023
Réponse de Nerizza le 16 sept. 2023
Hello Paul,Thank you for your review and for choosing Red Planet Hotel. We are delighted that you enjoyed your stay and we have met your expectations in terms of cleanliness, location and value for money. We look forward to your next visit soon.Truly yours,NerizzaFront Office Supervisor-OIC
10/10 Excellent
MIKIO
6 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MIKIO
Séjour de 2 nuits en septembre 2023
Réponse de Djana le 9 sept. 2023
Hi MIKIO,Thank you for choosing to stay with us and we look forward to seeing you back again soon!Stay safe!DjanaFront Office Supervisor
8/10 Bien
Richard
28 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 3 nuits en août 2023
Réponse de Nerizza le 31 août 2023
Hello Richard,Thank you for your review and for choosing Red Planet Hotel. We are glad that you have enjoyed your stay and we have met most of your expectations. We truly appreciate you recognizing our efforts to give the best possible experience to our valued guests. We look forward to your next stay with us.Truly yours,NerizzaFront Office Supervisor-OIC
10/10 Excellent
june
27 août 2023
june
Séjour de 1 nuit en août 2023
Réponse de Nerizza le 31 août 2023
Hello June.Thank you for your perfect rating and for choosing to stay at Red Planet Hotel. We are delighted that you have enjoyed your stay and we have met your expectations while staying with us. We look forward to your next visit soon.Truly yours,NerizzaFront Office Supervisor-OIC
8/10 Bien
Jerry
Voyage en famille
25 août 2023
Les points forts : Équipements
Jerry
Séjour de 24 nuits en août 2023
Réponse de Nerizza le 27 août 2023
Hello Jerry,Thank you for your feedback and for choosing Red Planet Hotel. We are delighted that you enjoyed your stay with us meeting most of your expectations in terms of value for money, location and service of our staff. We look forward to your next visit soon.Truly yours,NerizzaFront Office Supervisor-OIC
10/10 Excellent
Jayne
Voyage en groupe, Voyage en couple
19 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jayne
Séjour de 1 nuit en août 2023
Réponse de Nerizza le 20 août 2023
Hello Jayne,Thank you for your review and for choosing Red Planet Hotel. We are delighted that you had a pleasant stay with us, and we have met your expectations in terms of location and value for money. We look forward to your next visit soon as our valued guest.Truly yours,NerizzaFront Office Supervisor-OIC
8/10 Bien
Rimo
Voyage en famille
12 août 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Rimo
Séjour de 3 nuits en août 2023
Réponse de Djana le 13 août 2023
Hi Rimo,Thank you for choosing to stay with us and we look forward to seeing you back again soon!Stay safe!DjanaFront Office Supervisor
2/10 Horrible
Juancho
11 août 2023
Juancho
Séjour de 2 nuits en août 2023
Réponse de Djana le 20 sept. 2023
Dear Juancho,Thank you for taking the time to leave us your rating however, we are concerned to get the 1 star rating. It would be much appreciated if details can be provided what made your stay poor. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. We hope to hear from you soon.
8/10 Bien
Donato, Rosamond
2 août 2023
Les points forts : Propreté, personnel et service, équipements
Donato
Séjour de 1 nuit en juillet 2023
Réponse de Djana le 12 août 2023
Hi Donato,Thank you for staying with us and for sharing your feedback, which will certainly help us to improve further.Truly yours,DjanaFront Office Supervisor