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Avis sur Quest Hotel & Conference Center

3 out of 5
Quest Hotel & Conference Center
Archbishop Reyes Avenue, Cebu, Cebu

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 531 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 316 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 100 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1003." "

8,6/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rien à redire, au contraire
Rien à redire: buffet déjeuner copieux et varié, proche Ayala Mall pour commerces et restaurants, piscine agréable, et surtout un personnel très agréable et hyper serviable...
Séjour de 4 nuits en juin 2022
Réponse de Quest Management le 6 juil. 2022
Dear Guy, Thank you for your positive feedback. We are pleased to know that you were able to enjoy your stay with us. We are looking forward in seeing you again.

8/10 Bien

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en avril 2022
Réponse de Quest Management le 3 mai 2022
Dear Dominique, Thank you for your rating! We are looking forward on your next visit.

10/10 Excellent

Ralph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bon Hôtel qualité prix très bon service douche un peu trop petite sinon au top
Séjour de 1 nuit en octobre 2019
Réponse de Quest Cebu Management le 15 oct. 2019
Dear Ralph, Thank you for taking the time to review our property, your comments are very much valued. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We passed on your kind review to the team and everyone is happy to hear that you enjoyed your stay. Looking forward to see you back in your future travels and stay here in Quest Cebu. Sincerely yours, Quest Cebu Management

8/10 Bien

Jacob

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay in the junior suite. My room was great and excellent value for money. Hotel staff were very nice and accommodating. Always seemed to go out of their way to help. The Restraunt was fine. The hotel is apparently quite old. However, I can see the hotel has spent lots of money and effort on modernizing it that I wouldn't even know. A small criticism I do have is that water leaks out of the door when showering because the water doesn't drain quickly enough. The pool is small but ideal for sun bathing. Staff were attentive if you wanted to order food or drink. And pool toilets were always kept clean and tidy. So the reason why this hotel gets a 4 star rather than 5 from me is because the only place I could get good wifi was by the pool, even though my room was on the pool level. In my room, the wifi would work for a couple minutes max before ceasing to exist for the next 45 minutes, at least. This made wifi completely useless, and I had to pay extra charges to use my mobile internet abroad. I will be staying here again next year and hope this issue is resolved.
Séjour de 12 nuits en mai 2024

10/10 Excellent

Duane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 1 nuit en mai 2024
Réponse de Quest Hotel Management le 19 mai 2024
Dear Mr. Duane,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Eiji

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
モールが近くにあり、ショッピング&食事が充実。スタッフも親切で、対応が良かった。周辺も治安は、よく安く泊まれたので、このホテルを滞在長めすればよかった。
Séjour de 1 nuit en mai 2024
Réponse de Quest Hotel Management le 19 mai 2024
Dear Eji,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

8/10 Bien

SEONGHYEON

Séjour de 1 nuit en mai 2024
Réponse de Quest Hotel Management le 18 mai 2024
Dear Mr. Seonghyeon,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

takahiro

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
エレベーターが早くて良い
Séjour de 3 nuits en mai 2024
Réponse de Quest Hotel Management le 16 mai 2024
Dear Mr. Takahiro,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Rainer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice Hotel with a amazing Breakfast Buffet. Easy to ckeck in and check out. Room was good, a little smal for a deluxe room. And the windows dont have a good noice canceling. I was on the 15th floor and wake up at night because of dog barking and travel noices. But the Area is very good, a great korean BBQ within 50m. We had issues with airconditon. But the Maintenance handled it quick so good they can.
Séjour de 14 nuits en avril 2024
Réponse de Quest Hotel Management le 14 mai 2024
Dear Mr. Rainer,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

DONALD ALAN, Oklahoma City

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Highly recommended
Séjour de 1 nuit en mai 2024
Réponse de Quest Hotel Management le 14 mai 2024
Dear Mr. Donald,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

robert, new bern

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to center of town shopping restaurants
Séjour de 4 nuits en mai 2024
Réponse de Quest Hotel Management le 14 mai 2024
Dear Mr. Robert,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

8/10 Bien

Aicy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place and friendly
Séjour de 1 nuit en mai 2024
Réponse de Quest Hotel Management le 14 mai 2024
Dear Ms. Aicy,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

6/10 Satisfaisant

James

Location is good being close to the Ayala Centre. BUT What a difference a year makes. Stayed here one year ago and it is almost a different hotel. Previously staff attention was super from check in, at breakfast whatever the time, room service etc. This occasion I was placed on the 7th floor directly alongside the highway hence noisy and dusty. This whole floor appears as though it needs refreshing, including the pool area. Pool staff were good. Not once at breakfast was I shown to a table and finding one yourself you needed to request that it was prepared. The food now is no more than an average buffet. Although this may appear to be negative it is in comparison to a previous visit. Hopefully the situation will not change more for the worse.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
always enjoy my stay there
Séjour de 3 nuits en mai 2024
Réponse de Quest Hotel Management le 14 mai 2024
Dear Mr. Gary,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have been to this hotel, very conveniet access to the mall and bank is around the corner
Séjour de 1 nuit en mai 2024
Réponse de Quest Hotel Management le 7 mai 2024
Dear Ms. Julie,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

8/10 Bien

???

Voyage en famille
Les points forts : Propreté
朝食は種類も豊富で美味しかった。
Séjour de 2 nuits en mai 2024
Réponse de Quest Hotel Management le 7 mai 2024
Dear Riyo,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Francisco, Fremont

Voyage en couple
Les points forts : Personnel et service
Every time we’re here in cebu we always stayed in this hotel but this time i’m a lil bit disappointed due to air conditioning is dripping.. we called maintenance 2 days in a row to fix it . and also there’s cockroach in our room but they action very fast.. The staff are good and helpful..
Séjour de 3 nuits en mai 2024
Réponse de Quest Hotel Management le 8 mai 2024
Dear Mr. Francisco,Thank you very much for your feedback. I am very sorry to hear that you did not enjoy your stay this time around. For the airconditioning leaking we have called the attention of Maintenance department regarding this issue and rest assured that the ac had gone through maintenance and cleaning. As for the coackroach, our pest control team went to the room and treat it, we schedule every week of misting treating the floors and the room, and we hope to give you and other guests a better experience going forward.Best regards,

8/10 Bien

Todd, Houston

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice hotel and had a nice pool area. It had great air conditioning and the bed was comfortable. The only thing that irritated me was that they said the bar and restaurant closed at 10:00 p.m. but actually they take the last order at 9:30 p.m. We checked in late and ended up going to McDonald's for dinner.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Riza

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
3rd time staying.
Séjour de 2 nuits en mai 2024
Réponse de Quest Hotel Management le 14 mai 2024
Dear Ms. Riza,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Robert

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I always enjoy coming to the quest hotel. I stayed here three times in the last several months. The staff are very friendly and cooperative. The rooms are clean for facilities on average are good. I like the fact that they actually have good hot water in the shower. Plenty towels. The swimming pool is very good with the bar in the middle great place to spend several hours. My only complaint is the food in the dining room.
Séjour de 4 nuits en avril 2024
Réponse de Quest Hotel Management le 3 mai 2024
Dear Mr. Robert,Thank you very much for a great review of our hotel and for highlighting the cleanliness in our hotel. However, I am very sorry to hear about your food experience, we would appreciate it if you could provide us with further details of your experience during your stay. We hope this hasn't put you off a return stay and allows us the opportunity to turn your experience around.Best regards,

8/10 Bien

sharon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place near by Ayala Center
Séjour de 3 nuits en avril 2024
Réponse de Quest Hotel Management le 3 mai 2024
Dear Ms. Sharon,Thank you very much for highlighting our Location. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Aiza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will come back again.
Séjour de 1 nuit en avril 2024
Réponse de Quest Hotel Management le 1 mai 2024
Dear Ms. Aiza,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

6/10 Satisfaisant

Aiza

Séjour de 1 nuit en avril 2024
Réponse de Quest Hotel Management le 20 mai 2024
Dear Ms. Aiza, Thank you for your review. We would appreciate it if you could provide us with further details of your experience during your stay. We hope this hasn't put you off a return stay and allows us the opportunity to turn your experience around.Regards,

10/10 Excellent

Tim

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is very close to the shopping centre in Cebu City, Ayala. It is convenient, although there is rather a large road directly To Ross before getting to the shopping centre.
Séjour de 1 nuit en avril 2024
Réponse de Quest Hotel Management le 27 avr. 2024
Dear Mr. Tim,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

6/10 Satisfaisant

Arlene, Vacaville

.
Séjour de 4 nuits en avril 2024
Réponse de Quest Hotel Management le 27 avr. 2024
Dear Ms. Arlene, Thank you for your review. We, however, regret to know that you did not fully enjoy your stay based on the ratings you gave us. We would appreciate it if you could provide us with further details of your experience during your stay. Regards,

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Place was good.
Séjour de 10 nuits en avril 2024
Réponse de Quest Hotel Management le 23 avr. 2024
Dear Mr. Michael,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff and facilities are imaculate, food is excellent, just a great place to be.
Séjour de 5 nuits en avril 2024
Réponse de Quest Hotel Management le 23 avr. 2024
Dear Mr. Gary,Thank you very much for highlighting our hard working staff, our food. We are very happy that we got this right for you.We look forward to welcoming you back to Quest Cebu!Best Regards,

8/10 Bien

Legielyn

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 13 nuits en avril 2024
Réponse de Quest Hotel Management le 23 avr. 2024
Dear Legielyn,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

THOMAS

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Congested
Séjour de 3 nuits en avril 2024
Réponse de Quest Hotel Management le 23 avr. 2024
Dear Mr. Thomas, Thank you very much for a great review of our hotel. We would appreciate it if you could provide us with further details of your experience during your stay.We look forward to welcoming you back to Quest Cebu!Best Regards,

8/10 Bien

Dale

Les points forts : Propreté, personnel et service, équipements
I wasn't fond of a feature that seems to be non-existent in Philipine accommodations, namely the lack of amenities for the disabled. This was shown as I slipped in the shower in our first room. Fortunately there waer no serious injuries. After reporting the incident, I was immediately seen by the hotel nurse and we were transferred to another room with the safety features that were missing in the first room. The rest of our visit was much better even though the only English language entertainment on the TV was HBO, limiting our viewing enjoyment.
Séjour de 5 nuits en avril 2024

10/10 Excellent

Jennie Lyn

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front dest staff was really helpful. Specially when I arrived early. They did try to check me in as early as possible.
Séjour de 1 nuit en avril 2024
Réponse de Quest Hotel Management le 23 avr. 2024
Dear Ms. Jennie,Thank you very much for highlighting our hard working front office staff. We are very happy that we got this right for you.We look forward to welcoming you back to Quest Cebu!Best Regards,

6/10 Satisfaisant

santiago

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room is super clean but in the swimingpool the smell is not too good. Plus some customers used their underwear to have a swim. In the hotel they are very sctrict about not allowing me to go to the gym because I had sandals and not trainers to use the gym. However, they allowed some customers to swim using their underwear which it is absolutely disgusting.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ronald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property excellent staff service and easy walk to large mall with all you need. Bed very comfotable and bed spread outstanding. Liked if need very nice buffett all three meals.
Séjour de 2 nuits en avril 2024
Réponse de Quest Hotel Management le 14 avr. 2024
Dear Mr. Ronald,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic staff helped make for a great stay. We highly recommend this hotel for those wanting convenient access to Ayala Center.
Séjour de 15 nuits en mars 2024
Réponse de Quest Hotel Management le 13 avr. 2024
Dear Mr. Andrew,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Brian keith

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel very nice staff did see few roaches crawling around needs sprayed and you can’t walk outside without homeless trying to get money gets a little annoying
Séjour de 1 nuit en avril 2024
Réponse de Quest Hotel Management le 8 mai 2024
Dear Mr. Brian,Thank you very much for your time in sending us good feedback of your latest stay and for highlighting our hotel and our great staff. I am, however, very sorry to hear about the roaches you witnessed, thank you so much for letting us know. We have given your feedback to the Pest control department and had the room sanitized and treated immediately, we are working on fixing this concern going forward.It is feedback like yours that truly help us improve our hotel and services. We hope to have the chance to turn your experience into a purely positive one in the near future. We look forward to your return. Best Regards,

6/10 Satisfaisant

Richard

Voyage en groupe
Got in one of there yellow cabs. To go to airport. Running tight on time. It stunk so bad by time I arrive open the door and vomit. Screen your cabs a-ho
Séjour de 1 nuit en avril 2024
Réponse de Quest Hotel Management le 8 mai 2024
Dear Mr. Richard,Thank you very much for your feedback. I am very sorry to hear about your cab experience, however we are not in any way connected with any yellow cab or airport taxis, we have our screened white taxi company and drivers making sure for guests safety and convenience. Thank you and regards,

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing. They are the reason my stay was excellent.
Séjour de 6 nuits en mars 2024
Réponse de Quest Hotel Management le 10 avr. 2024
Dear Mr. Christopher,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Pearl

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Quest Hotel Management le 10 avr. 2024
Dear Ms. Pearl,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Barry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My favorite place to stay in the city
Séjour de 1 nuit en avril 2024
Réponse de Quest Hotel Management le 8 avr. 2024
Dear Mr. Barry,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

8/10 Bien

Maina

Séjour de 4 nuits en mars 2024
Réponse de Quest Hotel Management le 24 avr. 2024
Dear Ms. Maina,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

8/10 Bien

Glynes

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean and the were really good especially when we had breakfast the staff were there ready to help.
Séjour de 1 nuit en mars 2024
Réponse de Quest Hotel Management le 4 avr. 2024
Dear Glynes,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

8/10 Bien

John

Voyage en couple
Les points forts : Propreté et personnel et service
I love staying here, but hot water and lack of tv channels are still an issue
Séjour de 4 nuits en mars 2024
Réponse de Quest Hotel Management le 8 mai 2024
Dear Mr. John,Thank you very much for your feedback. I am very sorry to hear that you did not enjoy your stay this time around. For the hot water we have called the attention of Maintenance regarding this issue and rest assured that we have scheduled the repair. As for the TV channels we agree that these needs to be changed. We have are on the process of getting new cable provider and we hope to give you and other guests a better experience going forward.Best regards,

10/10 Excellent

Trevar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good
Séjour de 8 nuits en mars 2024
Réponse de Quest Management le 2 avr. 2024
Dear Trevar,Thank you very much for the great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Quest Hotel Management le 30 mars 2024
Dear Ms. Denise,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

8/10 Bien

M.

Les points forts : Équipements
It is pretty good. Location is preferable, have nice swimming pool.
Séjour de 4 nuits en mars 2024
Réponse de Quest Hotel Management le 27 mars 2024
Dear Valued Guest,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

10/10 Excellent

Vallery

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent breakfast buffet!
Séjour de 2 nuits en mars 2024
Réponse de Quest Hotel Management le 27 mars 2024
Dear Vallery,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

8/10 Bien

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very great customer service! The room was definitely a little dated and could have used a touch up, however everything was functional and rates were very reasonable. Will definitely stay again!
Séjour de 1 nuit en mars 2024
Réponse de Quest Hotel Management le 30 mars 2024
Dear MR. Steven,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,

6/10 Satisfaisant

Adam

Voyage en couple
Too dark, artwork and vibe. Sufficient to stay but needs lighter ambiance
Séjour de 2 nuits en mars 2024
Réponse de Quest Hotel Management le 8 mai 2024
Dear Mr. Adam,Thank you very much for your feedback. I am very sorry to hear that you did not enjoy your stay this time around. For the lighting issue, we have called the attention of our Maintenance department regarding this issue and rest assured that they have taken it as a lesson on being more sensitive to guest needs and preference and we are working on it. We hope to give you and other guests a better experience going forward.Best regards,

8/10 Bien

Eugene

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Layout of the room was okay, but not the best. Shower wasn't designed well and leaked into the bathroom. Overall clean.
Séjour de 1 nuit en mars 2024
Réponse de Quest Hotel Management le 8 mai 2024
Dear Ms. Eugene,Thank you very much for highlighting our hotel cleanliness. We are very happy that we got this right for you. However, I am very sorry to hear about your shower leaked into your bathroom, thank you so much for letting us know. We have given your feedback to the Maintenance department and we are working on fixing this concern going forward.It is feedback like yours that truly help us improve our hotel and services. We hope to have the opportunity to be of service to you once again in the near future. Best Regards,

10/10 Excellent

Noreen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courteous and very helpful staff. They deserve more than a minimum wage; they deserve a raise. Location is close to all amenities - mall, restaurants, church.. Restaurant has good selection of different cuisines at a reasonable price.
Séjour de 6 nuits en mars 2024
Réponse de Quest Hotel Management le 27 mars 2024
Dear Ms. Noreen,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,