6 restaurants, spécialités Cuisine internationale

Avis sur The St. Regis Goa Resort

5 out of 5
The St. Regis Goa Resort
Mobor Cavelossim, Cavelossim, Goa

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 424 avis sur 525." "
Note des voyageurs de 8 (Bien), d’après 78 avis sur 525." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 525." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 525." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 525." "

9,8/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel magnifique. Tout est mis en œuvre pour que nous passions un moment de détente et de bien-être.
Séjour de 1 nuit en mars 2020
Réponse de Shridhar Nair, General Manager le 16 mars 2020
Dear Guest, We are delighted to know that you had a pleasant and enjoyable stay with us. Thank you for taking the time to review our hotel and we look forward to the opportunity of welcoming you back to The Leela Goa. Best regards,

10/10 Excellent

Sven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Einfach nur spitze
Alles war perfekt, wir kommen Wieder
Séjour de 6 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely fabulous. The site is gorgeous, the room was very good and the staff very helpful (we arrived very early on the morning and we got a room in the next hour!!!). It is a perfect place for having a good quiet holidays. Highly recommended.
Séjour de 1 nuit en juin 2019
Réponse de Shridhar Nair le 12 juin 2019
Dear Guest, Thank you for choosing to stay at The Leela Goa and we are delighted to know that you had a memorable stay with us. We are very happy that our services and facilities were to your satisfaction and look forward to the opportunity of welcoming you back to The Leela Goa. With best regards, Shridhar Nair General Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était absolument parfait ! Nous recommandons vivement the Leela Goa.
Séjour de 3 nuits en mai 2019
Réponse de Shridhar Nair le 13 mai 2019
Dear Guest, We are very happy to know that you had a memorable and enjoyable stay with us. Thank you for taking the time to review our hotel and we look forward to the opportunity of welcoming you back to The Leela Goa. Best regards, Shridhar Nair General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Noemie, Genève

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxueuse parenthèse
Splendide séjour. Meilleur des trois hôtels 5 étoiles faits à Goa (5j chacun). Ce qui a diminué la note: 1)il a fallu s'énerver le 2ème jour car service de restauration extrêmement lent avec personne antipathique. Après ca, tout a roulé parfaitement (jour et nuit). 2) chambres pour l'Inde ("premier room") mais quand même suffisante pour couple avec bébé. 3) absolument tout est très cher. 4) un peu isolé. 5) courts de tennis dans un etat discutable, mais praticables. Voilà. Ceci étant dit, hotel splendidissime, cadre somptueux, plage magnifique, chef du restaurant indien fabuleux, wifi bon globalement, excellences hookas, yoga et méditation très agréables. Nous y reviendrons.

8/10 Bien

Rieffel, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
belle plage
Excellent pour un séjour balnéaire, un peu loin des centres d' intérêt culturels.

8/10 Bien

Renji

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

bipin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
fantastic hospitality - extremely friendly and helpful staff everywhere whether it was front office, in Miri or housekeeping. Large property over 50 acres with a beautiful lagoon, clean uncrowded beach and lots of activities for kids and adults. used the laundry service also which was exceptional.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Priya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What can I say about St Regis Goa?! We stayed here to celebrate my Husband’s birthday in style and we were not disappointed. Everything was to perfection, from the minute we entered the gates of the hotel to the taxi that dropped us off to the airport, we loved each and every minute of our time. We were respected, doted upon, well looked after in all aspects of our stay and the service was always with a bright beaming smile. Our Butler was exceptional and so was the entire spa and service team. Nothing seem to be too much for them and there were elements of surprises planned for us which were not asked for but very much appreciated. We truly had the time of our lives at our first St Regis property, and we couldn’t be happier to one day return and see some friendly faces. We truly appreciate and admire the time and effort that went into looking after us and ensuring that we had the best time!
Séjour de 2 nuits en mai 2024

8/10 Bien

GURJIT

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros: The Manor restaurant with special shout out to Naresh, Joytiprakash, Gautam and Sumit. They made our stay special. All the staff are very courteous and friendly. Negs: Even after we had asked prior to booking, to ensure no disruption to our stay, there was work and filming for their website which meant loss of 2 days of the Manor pool and private beach. Miri restaurant remodel has meant loss of all character and style. Food was poor and feel is now of a local coffee shop. Real shame as was full of character and style when it was under the Leela banner. Butler was a waste, saw at start and then by chance on the last day.
Séjour de 7 nuits en avril 2024

10/10 Excellent

Krithi, Silver Spring

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptional staff and outstanding service
Séjour de 4 nuits en avril 2024

8/10 Bien

Mahesh

Séjour de 2 nuits en avril 2024

8/10 Bien

Gurdeep

Séjour de 4 nuits en janvier 2024

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing food and views
Séjour de 2 nuits en janvier 2024
Réponse de Satish Kumar, General Manager le 22 janv. 2024
Dear Guest,Thank-you for taking the time to leave us this lovely review. We are delighted to know that you had a memorable time.We hope to welcome you back soon again.Warm Regards,Satish KumarGeneral Manager

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was simply amazing. Wonderful staff, place and a New Year’s Eve party with is outstanding
Séjour de 3 nuits en décembre 2023
Réponse de Satish Kumar, General Manager le 22 janv. 2024
Dear Ian,Thank-you for taking the time to leave us this lovely review. We are delighted to know that you had a memorable time.We hope to welcome you back soon again.Warm Regards,Satish KumarGeneral Manager

10/10 Excellent

Anshika

Séjour de 3 nuits en décembre 2023
Réponse de Satish Kumar, General Manager le 22 janv. 2024
Dear Anshika,Thank you for choosing to stay with us at The St. Regis Goa Resort. We hope to welcome you back soon for another memorable experience.Warm Regards,Satish KumarGeneral Manager

2/10 Horrible

Avinash

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This property ruined our honeymoon. My wife and I both got food poisoning from the hotel food, which killed an entire 48 hours. Tennis courts are in disrepair, no available pros, no new balls or rackets, no tennis ball machine. Half the resort is undergoing maintenance. It is impossible to leave the hotel in a safe manner, unless you pay for the BMW service (which we were willing to do- was unavailable most of the time). The third party car service that the hotel offers as an alternative is unprofessional, unsafe, and unsanitary. Because of renovations, the entire salon was moved to a single room, with an unprofessional an un-attentive staff member running it. It was abundantly clear that the massage therapists at the spa are not trained in any way - experienced the single worst massage of my life here. There were two staff members that made the experience worse due to their flagrant unprofessionalism: 1) Kanika - a “junior manager” of the property. Three days before we left we brought up the safety concerns with the transportation. She apologized and told us she would have a resolution for us the following day. Not only was there no resolution, she didn’t even reach out with an update. 2) Arushi - the property manager who thought a $250 discount (on a $5K USD trip) would make up for the disappointments. She tried nickel- and diming us on our way out, and had the gall to ask us to return to the property. Expedia allows 1500 char, but there were many more problems.
Séjour de 4 nuits en décembre 2023
Réponse de Satish Kumar, General Manager le 27 déc. 2023
Dear Avinash,Thank-you for taking the time to leave us this review. It seems that your entire stay experience was not as per the expectations and we apologize for that. Yes, the resort was under months-long renovation, with a view to enhance guest experience in the long term. It hasn’t been easy for the teams too, as they have continued to brave the odds while they take care of guests. We are happy to let you know that the renovations are now complete and we have a gorgeous new pool, guestrooms, refurbished event spaces and 2 new restaurants. We were sorry to learn about the experience with transport, and as you rightly mentioned, this is part of our third-party services, We have noted your points regarding the Spa experience, though, and have addressed this directly with the teams. We would like to welcome you back for a much more elevated experience the next time. With our new spaces and engaged teams, we hope we will be able to offer an authentic St. Regis experience. Warm Regards,Satish KumarGeneral Manager

10/10 Excellent

Tejal, Oakland

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay, beautiful property. The staff were always very helpful and attentive. I wish there were more dining options, but the property is under renovation, so I’m sure there will be improvements soon.
Séjour de 3 nuits en novembre 2023
Réponse de Satish Kumar General Manager le 22 déc. 2023
Dear Tejal,Thank-you for taking the time to leave us this review. We are delighted to share with you that our renovations are now concluding and we are unveiling two brand new outlets for you to try on your next visit. Miri is our All Day Dining and Oliveto, opening in mid-January will serve the most delicious Italian cuisine. Look forward to welcoming you back. Warm Regards,Satish KumarGeneral Manager

8/10 Bien

Kiran

Still being renovated staff very good and friendly but limited dining till renovation completed had to eat outside most times breakfast excellent.
Séjour de 5 nuits en octobre 2023
Réponse de Satish Kumar, General Manager le 8 déc. 2023
Dear Kiran,Thank-you for the note about our teams….they have enjoyed taking care of you. We are happy to note you enjoyed our breakfast spread. We do hope to welcome you back for a much more enhanced stay experience in the near future. Our new All day dining restaurant Miri is ready to open soon with buffet lunch and dinner, along with outstanding Sunday Brunches. Warm Regards,Satish KumarGeneral Manager

10/10 Excellent

Shamli

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The overall service was exceptional. The resort felt like a getaway with curated services for our needs. The seaside grill and spa services were fabulous. We had lunch 3 times at the same restaurant and two days of spa services. The breakfast set-up was wonderful. This resort felt like a vacation.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Swatee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Peaceful, natural, amazing staff and facility. The butler service is great!
Séjour de 3 nuits en septembre 2023
Réponse de Satish Kumar le 30 sept. 2023
Dear Swatee,Thank you for taking the time to leave us this lovely review. We are so glad that you enjoyed your time with us and our hosts were able to enhance your holiday experience with their warm service. Our butler service is one that we, as a St. Regis brand take pride in. It is intuitive and attentive and is always appreciated by guests. We can’t wait to welcome you back and hope you are Goa bound soon againWarm Regards,Satish KumarGeneral Manager

10/10 Excellent

RAJESH

Séjour de 1 nuit en août 2023
Réponse de Satish Kumar le 1 sept. 2023
Dear Rajesh, We greatly appreciate your positive rating and are delighted to know that you had an enjoyable stay with us. We now look forward to welcoming you back. With kind regards,Satish Kumar

10/10 Excellent

sambhu

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect
Séjour de 3 nuits en août 2023
Réponse de Satish Kumar le 22 août 2023
Dear Guest,Thank you for taking the time to review our resort and we are glad to hear you had a wonderful stay experience. We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Best regards,Satish KumarGeneral Manager

10/10 Excellent

Breena

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff, service, food, and property are all amazing. What a great experience this place was. Yes, this is quite south in Goa, but you will not want to or need to ever leave the resort!
Séjour de 4 nuits en juillet 2023
Réponse de Satish Kumar General Manager le 19 juil. 2023
Dear Breena,Thank you for this glowing review.We are so glad that you enjoyed your time with us and decided to have a family vacation here in pristine South Goa.We can’t wait to welcome you back and hope you will visit us soon again. Warm Regards,Satish KumarGeneral Manager

10/10 Excellent

Edward

Séjour de 3 nuits en avril 2023
Réponse de Satish Kumar General Manager le 17 avr. 2023
Dear Sandipan,Thank you for taking the time to review our resort and giving us a perfect 10/10 rating. We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Warm Regards,Satish KumarGeneral Manager

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, équipements
The property is in a great position. The rooms need modernising and updating. We had a lagoon suite that was tired. We understand that there is a programme to update.
Séjour de 8 nuits en mars 2023
Réponse de Satish Kumar General Manager le 7 avr. 2023
Dear Roger,Thank you for leaving us this helpful review. Our resort is going through a phased renovation shortly with an aim to enhance the guest experience. We are grateful for the three decades of legacy and heritage that our hotel comes with, but we also understand that there is a need for a few retouches in order for it to reflect the essence of our brand. As an esteemed St. Regis guest, you have every right to expect it. Looking forward to welcoming you back soon again for a much more revitalized look and feel towards the end of this year. Warm Regards, Satish Kumar General Manager

10/10 Excellent

Ishap

Séjour de 2 nuits en mars 2023
Réponse de Satish Kumar le 3 avr. 2023
Dear Guest,Thank you for taking the time to review our resort. We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Best regards,Satish KumarGeneral Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Satish Kumar le 29 mars 2023
Dear Guest, Thank you for your excellent review of The St. Regis Goa Resort and we are delighted to know that you had a comfortable and enjoyable stay with us. Thank you once again and we now look forward to welcoming you back.Kind regards, Satish Kumar General Manager

10/10 Excellent

anubhav

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property with so any activities for kids. Plus a super clean beach.
Séjour de 3 nuits en mars 2023
Réponse de Satish Kumar General Manager le 9 mars 2023
Dear Mr. Anubhav,Thank you for choosing to stay with us at The St. Regis Goa Resort.My team and I are delighted with the exquisite review that you have taken the time to write. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are glad to hear that you and your family enjoyed the activities and experiences of our St. Regis Family Traditions which are tailored to younger guests and their families.We are proud of having guests such as yourself who are ambassadors of the resort and shower us with so much appreciation.We would be pleased to serve you again should you visit Goa again.Sincerely, Satish Kumar General Manager

10/10 Excellent

Philip M

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely Incredible Experience
We had such an incredible experience! We couldn’t believe how nice and accommodating the staff was. They went so above and beyond with everything!
Séjour de 4 nuits en février 2023
Réponse de Satish Kumar General Manager le 27 févr. 2023
Dear Mr. Philip M, Thank you for choosing to stay with us at The St. Regis Goa Resort.My team and I are delighted with the exquisite review that you have taken the time to write. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Our hosts are definitely our biggest assets, and I am delighted to see your appreciation for them. It is always a source of encouragement for the team when a guest recognizes them and their efforts. I am glad that you got to experience so many aspects of the resorts and got to experience our signature rituals firsthand.We are proud of having guests such as yourself who are ambassadors of the resort and shower us with so much appreciation.It would be our pleasure to serve you again should you visit Goa again.Sincerely, Satish KumarGeneral Manager

8/10 Bien

Vignesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful beach resort in South Goa with a golf course, immaculately maintained gardens and access to one of the cleanest and most serene beach in Goa. Courteous and attentive staff who take every effort to make guests feel special was impressive. Italian and Pan Asian food in their signature restaurants was exceptional. The North-Indian fare has much to improve considering they are based out of India! Beware of loud and brash weddings in the resort that take away the calmness of a stroll by the beach or the untouched serenity of a sunset which are the soul of a South Goan Beach. To best enjoy this gem of a St. Regis resort in India, it is best to check first with the front desk about scheduled weddings and avoid those days.
Séjour de 3 nuits en février 2023
Réponse de The St. Regis Goa Resort le 20 févr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.We apologize for the inconvenience caused to you during your stay and we have shared the feedback with our leadership team.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Angad

Séjour de 2 nuits en février 2023
Réponse de Satish Kumar, General Manager le 23 févr. 2023
Dear Guest,Thank you for taking the time to review our resort.We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Best regards,Satish KumarGeneral Manager

10/10 Excellent

Ajay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2023
Réponse de Satish Kumar General Manager le 6 mars 2023
Dear Mr. Ajay, Thank you for taking the time to review our resort. We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Sincerely, Satish Kumar General Manager

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Taking into account the accommodation, the service, the location and the setting, this is the best hotel I have stayed in. The grounds are immaculate and beautifully planted. The beach is gorgeous and the pool is lovely. Eating and drinking at the resort is expensive but there are many restaurants nearby that are more reasonable.
Séjour de 7 nuits en janvier 2023
Réponse de The St. Regis Goa Resort le 20 févr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Binu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely stunning experience. A must visit
Séjour de 4 nuits en décembre 2022
Réponse de Satish Kumar le 30 déc. 2022
Dear Mr. Binu, Thank you for your excellent review of The St. Regis Goa Resort and we are delighted to know that you had a comfortable and enjoyable stay with us. Thank you once again and we now look forward to welcoming you back.Kind regards, Satish Kumar General Manager

2/10 Horrible

Mohammed

Séjour de 3 nuits en juillet 2022

10/10 Excellent

swati

Séjour de 2 nuits en mai 2022
Réponse de Satish Kumar, General Manager le 18 août 2022
Dear Swati, Thank you for the top score review! It brings us so much joy to know that you had an enjoyable stay and that our services and facilities met your expectations. Thank you once again and we cannot wait to welcome you back. Kind regards, Satish Kumar General Manager

10/10 Excellent

Dev

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, friendly staff
Séjour de 6 nuits en avril 2022
Réponse de Satish Kumar, General Manager le 19 avr. 2022
Dear Dev, Thank you so much for your perfect score review! It is an absolute pleasure to see what a great experience you had with us and we cannot wait to welcome you back. Kind regards, Satish Kumar General Manager

10/10 Excellent

Radha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family holiday in Goa
It was a wonderful stay at the Leela! Comfortable and relaxing!
Séjour de 3 nuits en avril 2022
Réponse de Satish Kumar, General Manager le 11 avr. 2022
Dear Radha, Thank you so much for your perfect score review! It is an absolute pleasure to see what a great experience you had with us and we cannot wait to welcome you back. Kind regards, Satish Kumar General Manager

10/10 Excellent

Riyaz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Stay, Never experienced such house keeping. Dining area staff attitude and hospitality was really outstanding, I dont remeber the names exept of Bikram and Shagun, but everyone in the dining area were very nice and welcoming, they did not have any word except of "YES" and "SURELY" Vincent at the valley parking was also very nice and co operative. All the staff was very nice, humble and co operative and ready to assist round the clock
Séjour de 4 nuits en mars 2022
Réponse de Satish Kumar, General Manager le 22 mars 2022
Dear Riyaz, Thank you for taking the time to review The Leela Goa and for your lavish praises. We are delighted to read that your experience at our resort was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you and we look forward to welcoming you back for many more wonderful stays. Kind regards, Satish Kumar General Manager

8/10 Bien

ANUSHREE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2022
Réponse de Satish Kumar, General Manager le 26 févr. 2022
Dear Anushree, Thank you for your positive rating of The Leela Goa and we are happy to know that you had a comfortable stay with us. We now look forward to welcoming you back. Kind regards, Satish Kumar General Manager

10/10 Excellent

Vinit

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best in South Goa
It was a amazing stay and best for those who dont wish to hop places and just relax. Every aspect of the hotel is top class and value for money.
Séjour de 1 nuit en février 2022
Réponse de Satish Kumar, General Manager le 26 févr. 2022
Dear Vinit, Thank you for the brilliant endorsement of your stay with us and I am elated to receive your glowing review of our hotel’s facilities and service. We now look forward to welcoming you back for another perfect stay. Kind regards, Satish Kumar General Manager

10/10 Excellent

Ruturaj

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022
Réponse de Satish Kumar, General Manager le 7 févr. 2022
Dear Mr. Ruturaj, Thank you for your positive review of The Leela Goa and we are delighted to know that you had a comfortable and enjoyable stay with us. We now look forward to welcoming you back. With kind regards, Satish Kumar General Manager

10/10 Excellent

Devesh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2021

2/10 Horrible

sambhu

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very poor service and staff.. worse experience.. would not recommend to anyone… you order them food, keep on waiting in your room and leave the hotel without having food as hotel does not care to serve you and leave the hotel like this. You should go there if you wish to make your vacation worse. And don’t plan to enjoy your special day here as the services and staff will make your day worse. They will not give you free upgrade even after being an Expedia gold member instead they will ask you extra cost for upgrade… they just need money don’t care about your feelings and emotions with which you have come to spend your days in their property and paid huge dollars for this trip. Guys rather opt for Oberoi property as they are really accommodating for upgrades just on request and they will do everything to make your special day memorable…
Séjour de 3 nuits en décembre 2021
Réponse de Satish Kumar, General Manager le 27 déc. 2021
Dear Mr. Sambhu, Thank you for taking the time to share your feedback and for having stayed at The Leela Goa. I am certainly disappointed to read that your experience at our resort did not meet your expectations. Your comments have already been taken up with my team for necessary corrective measures and will also be addressed in our staff training sessions. With regard to the upgrade, please allow us to explain that the eligible room category for upgrade as per Expedia entitlement was not available. The Club is not part of the upgrade program and hence we offered you this category at a nominal surcharge. Thank you once again for your understanding and we do hope that you will give us another opportunity to provide you with a more positive impression. Yours sincerely, Satish Kumar General Manager

2/10 Horrible

sambhu

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very poor service.. leela has become more like a marriage place and not a fit if you plan to relax on your vacation and have some peaceful moments with your loved ones. Again above that, the staff will make your vacation worse with their poor services. No upgrade given even after being an Expedia gold member, straight away denial. They want you to pay for the upgrade even if I am eligible to get it at no cost. I have stayed at Oberoi properties many a times. They make your day special as soon as they get to know the occasion. Oberoi even gives you free upgrade just on request. In Leela Goa we had Super delayed deliveries, staff forgetting your requests, restaurant fully packed with marriage guests, orders coming in a hour or even later, worse housekeeping not at all a 5 star level. They don’t care if you have come to celebrate your special day here, they don’t care at all. Never expected such a pathetic service and experience from Leela property. Would never like to visit here again.
Séjour de 1 nuit en décembre 2021
Réponse de Satish Kumar, General Manager le 27 déc. 2021
Dear Mr. Sambhu, Thank you for taking the time to share your feedback and for having stayed at The Leela Goa. I am certainly disappointed to read that your experience at our resort did not meet your expectations. Your comments have already been taken up with my team for necessary corrective measures and will also be addressed in our staff training sessions. With regard to the upgrade, please allow us to explain that the eligible room category for upgrade as per Expedia entitlement was not available. The Club is not part of the upgrade program and hence we offered you this category at a nominal surcharge. Thank you once again for your understanding and we do hope that you will give us another opportunity to provide you with a more positive impression. Yours sincerely, Satish Kumar General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Confort de la chambre
Séjour de 5 nuits en novembre 2021
Réponse de Satish Kumar, General Manager le 9 déc. 2021
Dear Guest, We are happy to know that you overall had a comfortable stay with us. Thank you for taking the time to review our hotel and we look forward to the opportunity of welcoming you back to The Leela Goa. Kind regards,

8/10 Bien

Saurabh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall very nice stay
Séjour de 2 nuits en novembre 2021
Réponse de Satish Kumar, General Manager le 9 déc. 2021
Dear Mr. Saurabh, Thank you for your positive review of The Leela Goa and we are delighted to know that you had a comfortable and enjoyable stay with us. We now look forward to welcoming you back. Kind regards,

10/10 Excellent

keunjeong

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice place
I had a lot of fun at leela with beautiful gardens, clean and good waves on the beach, delicious food and kind staff who solve everything.
Séjour de 3 nuits en novembre 2021
Réponse de Satish Kumar, General Manager le 13 nov. 2021
Dear Mr. Jeong, Thank you for the brilliant endorsement of your stay with us and I am elated to receive your glowing review of our hotel’s facilities and service. We now look forward to welcoming you back for another perfect stay. Kind regards,