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Avis sur Quality Inn & Suites Caseyville - St. Louis

2.5 out of 5
Quality Inn & Suites Caseyville - St. Louis
2180 Patricia Dr, Caseyville, IL

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 71 avis sur 413." "
Note des voyageurs de 8 (Bien), d’après 95 avis sur 413." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 413." "
Note des voyageurs de 4 (Médiocre), d’après 71 avis sur 413." "
Note des voyageurs de 2 (Horrible), d’après 89 avis sur 413." "

6,0/10

Propreté

6,6/10

Personnel et service

5,8/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

8/10 Bien

Vera

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is very quite, rooms are of good size.. Staff are very friendly, the breakfast is mainly carbs,one fruit, yogurt … it was okay. The negative thing I noticed in our room is that it needs more cleaning… carpets sure needs to be shampooed & furniture needs wiping … But overall it was okay
Séjour de 1 nuit en mai 2024

2/10 Horrible

Kayla

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fire alarm went off at 7am. Everything was dirty. Bathtub didnt work
Séjour de 1 nuit en mai 2024

8/10 Bien

Jaime

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was good, no complains
Séjour de 1 nuit en avril 2024

2/10 Horrible

Amy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Dp le 30 avr. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was pretty quiet. One night kids were running around but didn’t last too long.
Séjour de 3 nuits en février 2024
Réponse de Dp le 30 avr. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. As a Choice Privileges member you are truly valued. Your feedback about s important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Dimple PatelGeneral Manager

4/10 Médiocre

Arren

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
The staff was not helpful at all. In the morning the breakfast was COMPLETELY out of food and cups, so I stood at the counter as the person on staff was talking on his personal cell phone in the back. I was there for the eclipse, so Monday morning I told the kids we couldn't swim, as it was open and unlocked. That evening my kids wanted to go for a swim and the lights were shut off and the doors locked. I called down the the staff and was told, "The pool is only open on Fridays and Saturdays". Talk about crushed. The ONLY reason I booked this one was because of the pool. Other issues. I was in a suite, the couch had a different cable service than the main bedroom. Only one channel (ABC) worked in the room. The phone didn't function in the room either, so if I called the front desk it had to be from my cell phone. The only saving grace was the bed was decently comfortable, which I guess is all you can expect. Except the rates were MUCH higher for the eclipse than they are any other Monday.
Séjour de 2 nuits en avril 2024
Réponse de Dp le 30 avr. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Due to the eclipse, there was technical issues going on with the Television channels, the team was already working on it. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager

6/10 Satisfaisant

Michelle

Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Dp le 30 avr. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager

2/10 Horrible

Christina, Kansas City

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was roaches inside our room couldn’t sleep kids running around all night on top of us
Séjour de 2 nuits en mars 2024
Réponse de Dp le 30 avr. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do the pest control every month, and inspect our rooms before assign to the guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager

10/10 Excellent

Norvella

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
enjoyed the stay
Séjour de 2 nuits en mars 2024
Réponse de DP le 31 mars 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Satisfaisant

Tiffany

Séjour de 1 nuit en mars 2024
Réponse de Dp le 30 avr. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. As a Choice Privileges member you are truly valued. Your feedback about s important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Dimple PatelGeneral Manager

8/10 Bien

Willear

Séjour de 1 nuit en mars 2024
Réponse de Dp le 30 avr. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. As a Choice Privileges member you are truly valued. Your feedback about s important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Dimple PatelGeneral Manager

4/10 Médiocre

Gregory J

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The bed was comfortable. Both the sink and tub sink drained extremely slowly. The bathtub facets were loose and moved at least 2 inches. The breakfast had almost nothing. When we asked about getting some yoghurt, she only brought out 4 which were gone in 20 seconds.
Séjour de 1 nuit en mars 2024
Réponse de DP le 31 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

Dorothy A., Darling

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Holy experience was horrible. Everything in our room was dirty. Nasty couldn’t take a bath because the bedroom was dirty. Half of the light fixtures. Didn’t work in the room like the froze today. Heat was not working the more we turned it up the cold you got. Took money off my debit card for unnecessary stuff didn’t on the agreement as priced on Expedia recommend.
Séjour de 1 nuit en mars 2024
Réponse de DP le 31 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Satisfaisant

A S M Touhidul

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de DP le 12 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Ata

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Truthful
Comfortable
Séjour de 2 nuits en février 2024
Réponse de DP le 23 févr. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

Tikina, Douglasville

Séjour de 2 nuits en février 2024
Réponse de DP le 31 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Médiocre

Sandy

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Our room was dusty. The guy checking in was rude as I walked in I had to tell him that I was checking in. The door didn’t lock with the dead bolt.
Séjour de 1 nuit en février 2024
Réponse de Dp le 23 févr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Susan

Séjour de 1 nuit en janvier 2024
Réponse de Dp le 23 févr. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Médiocre

Chance

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unprofessional facility in st.louis
My name is Chance Roberts we recently got a room from January 19 to the 21st and when I went to complain about the roaches the reception guy was asleep in the couch in the lobby and when I woke him up he had an attitude and when I showed him pictures he said “what do you want me to do about it” then proceeded to say if I brought a plate of breakfast to my room I’d be charged the 100 fee. They also walked in our room when I had the do not disturb sign on the door. The men downstairs at the desk didn’t do anything to help with roaches and talked to me like I was a nobody
Séjour de 2 nuits en janvier 2024
Réponse de DP le 29 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

Jadin

Voyage en famille avec de jeunes enfants
It was half clean… the bed and floor were clean , but had hair throughout the bathroom, the tub had quite a bit of build up, and it appeared as if the bottom of the toilet hadn’t been cleaned in a while. Also… as soon as we turned the lights out to go to sleep, roaches started crawling out..
Séjour de 1 nuit en janvier 2024
Réponse de DP le 29 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

Catrina

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fridge didnt work. Lightswitch shocked you . Light switch covers missing.
Séjour de 1 nuit en janvier 2024
Réponse de DP le 29 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Satisfaisant

Kyle

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de DP le 29 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

Emily

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst 1st family vacation stay
The room was smaller then what was in the pictures, the rating on hotels.com is way off compared to google. Pets are not allowed though it says they allow on their website and hotels.com. The quality of the beds were terrible, some had large brown stains, the pullout bed from couch had no sheets and one of the beds we had was broken so it sunken in on one side. We found a large roach in our room and they did nothing for it. Also had to fight teeth and nails to use the pool and was told by the hotel staff to do the f*ck we want after telling them we are giving them a bad review for how they treated us. Staff was not friendly. We have their behaviour on video! The elevator was heavily outdated and some of the buttons were not operational. The carpet in hallways were dirty and tears and holes throughout in some areas. Also found the wrapped condom in the night stand drawer. Tv was outdated, seemed more like a computer monitor. The toilet in our suit was lower than an apartment size, and the sink was outside of the bathroom along with the light for the bathroom. We will NEVER RECCOMEND OR STAY in this brand of hotel again.
Séjour de 3 nuits en janvier 2024
Réponse de DP le 29 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de DP le 23 févr. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Médiocre

Randall

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I found a bed bug on the shower curtain plus you look at the ceiling in the bathroom the paint wad peeling off and the floor was dirty in the bathroom.
Séjour de 1 nuit en janvier 2024
Réponse de DP le 29 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible housekeeping; uncomfortable
Stay away from here at all costs if possible. There are better hotels that are not that much more.The bed had a very deep impression in it and had disgusting stains all over the mattress.There was trash left behind the nightstand that had probably been there for a very long time.The coffee pot had a used coffee pod that had mold growing all over it.The toilet did not flush properly and had brown marks on the sides.The complimentary toiletries were half empty.The housekeeping here is terrible.It is like all they do is come through and replace the towels.I am not even sure if they replace the bedsheets.The internet is terrible too.This place costs way too much for the poor service(really, lackof) that they provide.There was a guest telling the manager that there were a lot of roaches in the hotel.Instead of paying for a proper treatment, they resort to using glue traps behind the TV.I will never stay here again and will advise everyone else to not stay here today.
Séjour de 5 nuits en décembre 2023
Réponse de DP le 29 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Satisfaisant

Oscar

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
No había agua caliente y no me dieron una mejor tarifa por tal situacion
Séjour de 1 nuit en janvier 2024
Réponse de DP le 29 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Satisfaisant

Sarah

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de DP le 29 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Satisfaisant

DeAsia

Les points forts : Personnel et service et équipements
Réponse de Dp le 23 févr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

LaTasha

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This place has Roches pretty but dirty very dirty an
Séjour de 2 nuits en décembre 2023
Réponse de DP le 29 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Money

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lot of people say it’s a bad hotel but honestly the breakfast was good the bed felt amazing. Obviously not your 5 star hotel but definitely worth the budget we had
Séjour de 1 nuit en décembre 2023
Réponse de DP le 29 janv. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

Samantha

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
...
Séjour de 2 nuits en novembre 2023
Réponse de DP le 5 déc. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Satisfaisant

Eric

Séjour de 1 nuit en novembre 2023
Réponse de DP le 29 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Bien

Jesse

Les points forts : Personnel et service et équipements
Personnel was friendly and informative. It was ordinary and without frills, nice.
Séjour de 2 nuits en novembre 2023
Réponse de Dp le 2 déc. 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Satisfaisant

Monica

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I, didn't like the fact they told me my reservation, was cancelled when they wasn't. I, didn't like the fact they put me and my kids, out and only agreed to give me some money back. I'LL, NEVER FO BACK THERE AGAIN AND I, FEEL LIKE SOME OF THE WORKERS WAS RECIST
Séjour de 3 nuits en novembre 2023
Réponse de Dp le 2 déc. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Satisfaisant

Brian

Voyage en couple
Les points faibles : Équipements
Bathroom needs updated, breakfast was not like advertised on the website. Refrigerator didn’t work, small tv with poor selection & was lines flashing across the screen when trying to watch it. Understand that it is cheap stay but definitely needs to be updated and be truthful about what they offer. Was clean & quite .
Séjour de 1 nuit en novembre 2023
Réponse de DP le 22 nov. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Satisfaisant

RaSheda

Voyage d’affaires
Séjour de 1 nuit en novembre 2023
Réponse de DP le 22 nov. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Michael Ray

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Waffles are too die for
Very comfy slept all thru the night. Which is rare for me. Woke up to the best waffles ever
Séjour de 1 nuit en novembre 2023
Réponse de DP le 15 nov. 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst stay ever
No one was at the desk. I had to wait 15 mins to see some. They charged my card twice because there machine didnt work correctly. The bathroom was roach infested. the rest of the room had many roach traps. One light didn't work. Cigarette burns on bed sheets. No lights in the pool area i swam in the dark. Next morning i woke up with bug bites throughout my body. No breakfast or coffee was made during the time they listed. These were the amenities that were listed when I choose this hotel. Name of the hotel is called quality hotel. Guess it stands for no quality or poor quality. Never again though
Séjour de 1 nuit en octobre 2023
Réponse de DP le 15 nov. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Emilio

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de DP le 22 oct. 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Médiocre

Darius

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the price, this isn't a horrible deal. There is a feeling that the bare minimum is being met across the board. My TV did not work, the breakfast was deficient in quality and I had a pair of airpods stolen out of my room by what I assume was staff. A 5-star hotel can have a staff member causing trouble, so I don't blame the hotel. The real issue is the lackluster response.
Séjour de 2 nuits en octobre 2023
Réponse de DP le 22 oct. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Satisfaisant

Jesse

Les points forts : Personnel et service
Les points faibles : Propreté
Fine for the price.
This was my first room upon checkin. I was able to change rooms however and the new one was fine.
Séjour de 1 nuit en octobre 2023
Réponse de dp le 22 oct. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Bien

Dallas

Les points forts : Personnel et service
Séjour de 1 nuit en août 2023
Réponse de Dp le 15 nov. 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

Drason

Les points faibles : Infrastructures et conditions de l’hébergement
Worse Than a Third World Hotel
When we checked in there was a sign stating that the elevator was out. When asked if we could have a first floor room we were told no. The stairs we had to take smelled like a Mexican restaurant and were filthy. They also required an additional $100 deposit. I don’t know what they did with it because it wasn’t spent fixing the broken things in the room. When we went inside our room the only two things that worked were the toilet that flushed and the bed was horizontal. There were lights that didn’t work or were burnt out, the fridge was not cold, the tub had stains all over it, the chairs were broken, and the water tasted nasty and had a smell. The blankets on the bed had stains as did the floor. It was red. I am not sure if it was make up or blood. We were so tired that we went to bed almost immediately. I did call about an extra blanket. I was told that he was checking in someone and that he would check. After about a half hour I called and got no answer, so I made do with what we had. That was fine as the air conditioner/heater didn’t work either. Even the fan would not stay on. Bottom line, I have stayed in third world hotels that I would rate above this hotel.
Séjour de 1 nuit en octobre 2023
Réponse de DP le 22 oct. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Satisfaisant

Carla, Joplin

Séjour de 1 nuit en septembre 2023
Réponse de DP le 31 oct. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The man that checked us in was very nice and polite but the condition of the room was not the greatest. It’s very outdated needs work the room smelled like old dirty carpet. The refrigerator was not working so we couldn’t use it. We saw a bug what it looked like to be a cockroach crawling on a door. The elevator was out of order so you have to use the stairs. You can tell the house keepers try their best in keeping it clean but they can only do so much.
Séjour de 2 nuits en septembre 2023
Réponse de DP le 3 oct. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

Eric

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When I checked in the front desk they gave me two different rooms that had not been cleaned. The 3rd room they gave me didn’t have towels or bathing soap. TERRIBLE EXPERIENCE!
Séjour de 1 nuit en septembre 2023
Réponse de DP le 22 oct. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

Robin

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elevator was broken and stair wells were dirty. The pull out bed was disgusting and we all crammed into 2 beds. It is definitely a cheap hotel
Séjour de 1 nuit en septembre 2023
Réponse de Dp le 3 oct. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Bien

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nice place
Séjour de 1 nuit en septembre 2023
Réponse de Dp le 3 oct. 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wouldn't recommend
The hotel bathroom was not really clean. The toilet you had to hold the handle to flush. The third floor ice machine didn't work. The front desk clerk was friendly
Séjour de 1 nuit en août 2023
Réponse de DP le 3 oct. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.