Piscine extérieure, cabanons gratuits, chaises longues

Avis sur InterContinental Cartagena De Indias, an IHG Hotel

4 out of 5
InterContinental Cartagena De Indias, an IHG Hotel
Bocagrande Carrera 1 No. 5-01, Cartagena, Bolivar

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 689 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 185 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 53 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 1001." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Nathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Keilin Sanchez le 3 avr. 2024
Estimado NathanLe agradecemos por tomarse el tiempo de calificar su experiencia en nuestro hotel, es un placer para nosotros haber cumplido con sus expectativas e inspirar momentos increíbles.Cordialmente,Keilin Sanchez

10/10 Excellent

javier arturo sosa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El personal del hotel es excelente nos gustó mucho el servicio volveremos ,todo impecable gracias
Séjour de 7 nuits en janvier 2024
Réponse de Andrea Ayola le 12 févr. 2024
Estimado Javier Arturo, Gracias por tomarse el tiempo de calificar nuestro servicio, su opinión nos impulsa a seguir entregando un excelente servicio, esperamos poder atenderla pronto

10/10 Excellent

CHRISTIANE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
parfait à correspondu à mon attente
Séjour de 2 nuits en janvier 2024
Réponse de Andrea Ayola le 25 janv. 2024
dear Christiane, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, confort, good service, good stuff members:Erika,Juan,Ricardo and others.space, good view, good food.
Séjour de 6 nuits en mai 2023
Réponse de Andrea Ayola le 6 juin 2023
Dear Hassan, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Stephane

Séjour de 6 nuits en juin 2022
Réponse de Andrea Ayola le 5 juil. 2022
Dear Stephane,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Décevant pour le prix, améliorations requises
Oui on voit la vue sur l'océan quand on a ce type de chambre. Par contre une grande tour d'habitation à gauche bloque la vue complète sur la péninsule. La chambre n'était pas propre. Toiles et araignées, fils de poussières, saletés sur les murs et taches sur le tapis. Odeur d'humidité. Le room service était vraiment mauvais. Plusieurs éléments pas disponibles. Commande arrive incomplète et après 1 heure d'attente. Attendu un autre 30 minutes pour le reste de la commande. On parle d'un simple déjeuner. Aucun dédommagement n'a été offert. Le Hyatt est mieux et moins cher.
Séjour de 1 nuit en janvier 2022
Réponse de Andrea Ayola le 19 janv. 2022
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,

4/10 Médiocre

Walid

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Bien placé sur bocagrande et belle piscine. Personnel horrible. Défilé d’escorte le soir. Les bouteilles d’eau dans la chambre sont payante une honte et facture des frais supplémentaires. A fuir pour le prix.
Séjour de 12 nuits en août 2021
Réponse de Andrea Ayola le 31 août 2021
Dear Walid, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points faibles : Personnel et service
Service à revoir
Le service n’était pas de la qualité d’un hôtel intercontinental, j’ai du me plaindre plusieurs fois.
Séjour de 10 nuits en août 2021
Réponse de Andrea Ayola le 28 août 2021
Dear Lesly, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,

4/10 Médiocre

Thierry, Paris

Les points faibles : Propreté
Propreté negligee = nettoyage des sols et autres non faits 5 jours d affilée, shampoing distribué mais pas de gel douche ! E répondent pas au téléphone a la réception quand on les appelle... Bref un rapport qualité prix inacceptable
Séjour de 13 nuits en décembre 2020
Réponse de Tatiana Florez le 22 janv. 2021
Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental CARTAGENA DE INDIAS. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Fernanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this hotel! D
Séjour de 7 nuits en mai 2024
Réponse de Marbelis Sandoval le 28 mai 2024
Dear FernandaThank you for taking the time to rate your experience at our hotel. We are glad you had an excellent stay and look forward to welcoming you back next time to continue to inspire the incredible. Sincerely, Marbelis SandovalGuest Relations Coordinator.

10/10 Excellent

Llaney Garcia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First time in Cartagena Colombia - we enjoyed our family trip to the fullest. Big shout out to Victor our transportation person. Special thanks to Fabian & Cristian the bartenders at the pool area. We will definitely stay here again. Everyone was very polite and helpful.
Séjour de 7 nuits en mai 2024
Réponse de Marbelis Sandoval le 28 mai 2024
Dear Llaney.On behalf of the entire team of the InterContinental Cartagena de Indias Hotel, we would like to sincerely thank you for sharing your experience with us. Your comments are very valuable to us and we appreciate very much that you took the time to post it. We will be sure to share them with the entire team, especially to Victor, Fabian and Cristian who highlighted your stay positively.We look forward to welcoming you and your family at a future opportunity to continue to inspire the incredible.Sincerely,Marbelis SandovalGuest Relations Coordinator

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Marbelis Sandoval le 26 mai 2024
Dear Ms. JenniferThank you for taking the time to rate your experience at our hotel. We are glad you had an excellent stay and look forward to welcoming you back next time to continue to inspire the incredible. Sincerely,Marbelis SandovalGuest Relations

10/10 Excellent

Kishan

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Everything was 5 stars
Séjour de 3 nuits en mai 2024
Réponse de Keilin Sanchez (Guest Relation Coordinator) le 23 mai 2024
Dear KishanThank you for taking your time to share with us your experience at our property. We hope you come back soon!!Best regards,Keilin SanchezGuest Relation Coordinator

10/10 Excellent

CHARLES

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
However The WiFi is very poor extremely bad for business. I was planning on coming back for business and staying 5 days in October 2024 but I think I will stay somewhere else next
Séjour de 2 nuits en mai 2024
Réponse de Keilin Sanchez (Guest Relation Coordinator) le 23 mai 2024
Dear Mr. CharlesWe are pleased to know that you enjoyed the hotel facilities, we regret what happened with the access to our internet, we would have loved that you had told us during your stay to provide personalized assistance with our system staff. However, if there is anything we can do for you, please do not hesitate to contact us.Best regards,Keilin SanchezGuest Relation Coordinator

10/10 Excellent

Shanell

Voyage en groupe
This property was the best choice. The location was perfect for me. The location although outside the walled city where a lot of excitement happens. However i rather stay in a great area and travel daily to the party area and back to peace. It was directly across from the beach which was also a highlight for me. The staff was superb. Kailein at the front desk and also the in the concierge DANIELLA were very helpful with our hotel stay and recommendations for excursions and she was also at the front desk and they both really assisted us. Definitely going back and staying there on my trip back there.
Séjour de 4 nuits en mai 2024
Réponse de Keilin Sanchez (Guest Relation Coordinator) le 23 mai 2024
Dear Mrs ShanellThank you so much for your recent stay at InterContinental Cartagena hotel and for taking the time to tell us about your experience. We are pleased to hear you enjoyed your stay with us and that you received a good service offered by our staff who provided you the best recommendations, especially Daniella and Keilin. We use feedback as yours to continuously delivering the best in class service. Thank you again for your comment and we hope that you will give us the opportunity to serve you again to provide you the warmest attention,Sincerely,Keilin SanchezGuest Relation Coordinator

6/10 Satisfaisant

Bryan

Les points forts : Personnel et service
Séjour de 6 nuits en avril 2024
Réponse de Keilin Sanchez (Guest Relation Coordinator) le 20 mai 2024
Estimado Sr. BryanLe agradecemos por tomarse el tiempo de claificar el servicio ofrecido por el hotel. Lamentamos que no hayamos cumplido con sus expectativas, nos gutaría tener más información al respecto y así poder mejorar nuestro servicio, de esta forma, poder hacerlo sentir en casa en su proxima estadía.Cordialmente,Keilin SanchezGuest Relation Coordinator

8/10 Bien

Alicia

Les points forts : Propreté
The area surrounding the hotel could be better
Séjour de 3 nuits en mai 2024
Réponse de Marbelis Sandoval le 18 mai 2024
Dear Ms. Alicia,Thank you for taking the time to provide your feedback about your experience at InterContinental Cartagena Hotel.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me directly at 6056424250 or marbelis.sandoval@ihg.com.Sincerely,Marbelis SandovalGuest relations coordinator

10/10 Excellent

mariana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo muy hermoso y cómodo
Séjour de 2 nuits en mai 2024
Réponse de Marbelis Sandoval le 14 mai 2024
Dear Ms. MarianaThank you for taking the time to rate us, your comments are very important to us.We are pleased to know that you had an unforgettable stay and we hope to have you in a next opportunity to provide you with the warmest service. At InterContinental cartagena hotel we inspire the incredible.Sincerely,Marbelis SandovalGuest Relations

10/10 Excellent

Chris

Séjour de 5 nuits en mai 2024

10/10 Excellent

Arturo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just need to replace top water shower, the rest was excellent
Séjour de 4 nuits en mai 2024
Réponse de Marbelis Sandoval le 8 mai 2024
Dear Arturo. Thank you for taking the time to tell us about your experience at InterContinental CARTAGENA DE INDIAS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Marbelis Sandoval.Guest Relations Coordinator.

10/10 Excellent

Andrea, Coral Gables

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
El hotel es excepcional. Tiene un gran servicio vista panorámica del mar y de la ciudad que permite descansar y estar a la vez conectado. Un gran spa. Aunque no tiene playa, la piscina está muy bien diseñada para sentirse cómodo.
Séjour de 1 nuit en mai 2024
Réponse de Marbelis Sandoval le 8 mai 2024
Estimada Sra. Andrea,Gracias por tomarse el tiempo para calificarnos, sus comentarios son muy importantes para nosotros, nos llena de alegría que haya disfrutado al máximo de nuestras facilidades como lo son el spa y la piscina. Esperamos recibirla en una próxima oportunidad para continuar brindándole ese servicio excepcional que nos caracteriza. Cordialmente,Marbelis SandovalGuest Relations

10/10 Excellent

Ahmad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convient
Séjour de 5 nuits en mai 2024
Réponse de Marbelis Sandoval le 8 mai 2024
Dear Ahmad, Thank you for taking the time to rate us, your comments are very important to us.We are pleased to know that you had an unforgettable stay, we hope to welcome you back in the future.Sincerely,Marbelis SandovalGuest Relations

2/10 Horrible

carol natalia

Séjour de 2 nuits en mars 2024
Réponse de Keilin Sanchez (Guest Relation Coordinator) le 23 mai 2024
Estimada Sra. CarolLe agradecemos por tomarse el tiempo de calificar su experiencia en nuestra propiedad, lamentamos no haber cumplido con sus expectativas, si podemos hacer algo por usted no dude en contactarnos.Cordialmente,Keilin SanchezGuest Relation Coordinator

10/10 Excellent

Helen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice nice nice hotel. Nice view, everything was super clean. Loved the pool , the bar everything.
Séjour de 3 nuits en avril 2024
Réponse de Keilin Sanchez le 2 mai 2024
Dear HelenThank you for choosing us, this is always going to be your house in Cartagena.Best regards,Keilin SanchezGuest Relation Coordinator

8/10 Bien

Omar

Séjour de 5 nuits en avril 2024
Réponse de Marbelis Sandoval le 18 mai 2024
Dear Mr. Al Braiki.We thank you for choosing the InterContinental Cartagena hotel for your visit to this magical city.Thank you for taking the time to rate your experience at our hotel, we look forward to welcoming you back next time to continue to inspire the incredible.Sincerely,Marbelis SandovalGuest Relations Coordinator

10/10 Excellent

Nara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff is amazing and very welcoming! Hotel is clean and cozy! We loved the pool and views!
Séjour de 3 nuits en avril 2024
Réponse de Keilin Sanchez le 28 avr. 2024
Dear NaraThank you for rating our hotel , we are pleased to know that our team members inspired you a incredible stay. Thank you for choosing us!!Best regards,Keilin SanchezGuest Relation Coordinator

10/10 Excellent

Ayika, Mesquite

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a nice stay. No complaints!
Séjour de 4 nuits en avril 2024
Réponse de Keilin Sanchez le 28 avr. 2024
Dear AyikaWe are pleased to know that our service met your expectation, thank you for choosing us and we hope you come back soon!!Best regards,Keilin SanchezGuest Relation Coordinator

10/10 Excellent

Luz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La playa, demasiado acoso, por parte de vendedores y masajistas...sabemos que las personas tienen que trabajar pero ya fué demasiado....lo siento por mi comentario
Séjour de 7 nuits en avril 2024
Réponse de Keilin Sanchez le 28 avr. 2024
Estimada Sra LuzLe agradecemos por tomarse el tiempo de calificar su experiencia en nuestro hotel. Para nosotros su opinión es muy importante, aunque por ser entidad privada no tenemos incidencia en áreas públicas y protegidas como las playas de la ciudad de Cartagena, le agradecemos por compartir su experiencia.Cordialmente,Keilin SanchezGuest Relation Coordinator

10/10 Excellent

Ricardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing to say bad about this property. Great customer service, food and amenities. Everyone on staff are well trained and polite. Give my props to the management team for keeping this hotel in great shape and hiring top talent. The lounge is worth every penny as it had great varieties and different snacks everyday in happy hour. I will give this hotel 5 stars.
Séjour de 6 nuits en avril 2024
Réponse de Marbelis Sandoval le 25 avr. 2024
Dear Ricardo. Thank you for your glowing review! We're delighted to hear that you had such a fantastic experience at our property. It's wonderful to know that you appreciated our top-notch customer service, delicious food options, and well-maintained amenities.We'll be sure to pass along your compliments to our management team and staff members for their dedication to providing exceptional service.Sincerely,Marbelis SandovalGuest Relations Coordinator

10/10 Excellent

michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that the beach was right in front and some local bars are great. I didn't like some of the dirty windows and glass, really hard to take a good photo of the amazing view.
Séjour de 5 nuits en avril 2024
Réponse de Marbelis Sandoval le 25 avr. 2024
Thank you for your feedback! We're glad to hear that you enjoyed the convenience of having the beach right in front of the hotel and that you found the local bars to be great.We apologize for any inconvenience caused by the dirty windows and glass obstructing your view and making it difficult to capture photos. Please rest assured that we take cleanliness seriously, and we will address this issue promptly to ensure that all our guests can fully enjoy the stunning views our location has to offer.Your feedback is invaluable to us as we continuously strive to improve our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Sincerely, Marbelis SandovalGuest Relations

10/10 Excellent

Fred Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Room and Ocean View... Pleasant and helpful staff.
Séjour de 4 nuits en avril 2024
Réponse de Keilin Sanchez le 19 avr. 2024
Dear Mr. MartinWe are pleased to know that our service met your expectation. Thank you for choosing us and we hope you come back soon.Best regards,Keilin SanchezGuest Relation Coordinator

8/10 Bien

jose

Séjour de 3 nuits en février 2024
Réponse de Marbelis Sandoval le 14 mai 2024
Dear Mr. Quiñones,Thank you for taking the time to rate us, your comments are very important to us.We are pleased to know that you had an unforgettable stay and we hope to have you in a next opportunity to provide you with the warmest service. At InterContinental cartagena hotel we inspire the incredible.Sincerely,Marbelis Sandoval Guest Relations

6/10 Satisfaisant

Ryan Dean

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
The property is a little out dated and could use some tlc. Overall, it was a good start. Cleanliness: the shower had a lot of mildew and soap scum, especially the floor. Showered in flip flops. The windows were very dirty so it made it kind of hard to truly enjoy the ocean view. Overall: Toilet seat was a replacement and the not the correct size. The safe was very tough to work and none of the instructions were applicable. The sheets were just laid over the comforter and the mattress so they rolled up and down at night time. Refrigerator stopped working on day 2. The pool had a section under construction but you could still enjoy the pool. It had a lot of tiles missing and you can tell it hadn’t really been updated or maintained in a while. The location was great, but the vendors on the beach can be a bit over bearing. It was tough to enjoy the beach without being bothered. It would be nice if the hotel had its own beach chairs, etc. If you could enjoy the beach without being constantly haggled, this location would be perfect. If you intend to spend some time in the more historic area, we would recommend to stay in a boutique hotel and/or at one of the islands.
Séjour de 3 nuits en avril 2024
Réponse de Keilin Sanchez le 19 avr. 2024
Dear Mr. Ryan Thank you for taking the time to tell us about your experience at InterContinental CARTAGENA DE INDIAS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regards,Keilin SanchezGuest Relation Coordinator

8/10 Bien

marvin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall property was great. I celebrated my birthday and was pleasantly surprised returning to a cake with a written card to celebrate my special day. It was thoughtful and very much appreciated. Lots of pros I like about the property. Staff overall was amazing. Just wish they weren’t rationing the wash cloths. After repeated request it would still be rationed. Just didn’t make sense. But did not make it ruined my stay. Overall a 8/10
Séjour de 3 nuits en mars 2024
Réponse de Keilin Sanchez le 18 avr. 2024
Dear Mr MarvinWe are pleased to know that you enjoy your stay with us. We work every day to inspire the incredible to our guest, and of course your birthday is not the exception. Take in account the the opportunities to improvements that you mentions are valuable to us, and let us to offer a better service in your next stay.Best regards,Keilin SanchezGuest Relation Coordinator

10/10 Excellent

Wendy Cristal Andrade

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es bueno
Séjour de 5 nuits en avril 2024
Réponse de Keilin Sanchez le 16 avr. 2024
Estimada Sra. WendyNos complace saber que el servicio ofrecido cumplió con sus expectativas y disfrutó de su estadía con nosotros. Le agardacemos por elegirnos y esperamos que regrese pronto.Cordilamente,Keilin SanchezGuest Relation Coordiantor

10/10 Excellent

Kyla

Séjour de 2 nuits en avril 2024
Réponse de Marbelis Sandoval le 5 mai 2024
Dear Ms. KylaThank you very much for taking the time to leave us such an excellent rating! We are very happy to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and receiving your great rating motivates us even more. We look forward to welcoming you back very soon!Sincerely,Marbelis SandovalGuest Relation Coordinator.

10/10 Excellent

Gordana, Santa Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was so glad we chose this hotel. Location was great, walked across the street to access a beach. Hotel is modern and well appointed . Spa services are great. Food is excellent. Most of all people are helpful and very friendly. If we come again, we will stay here.
Séjour de 5 nuits en avril 2024
Réponse de Keilin Sanchez le 11 avr. 2024
Dear GordanaWe are pleased to know that the service provide by the hotel met your expectations, thank you for choosing us and we hope you come back soon.Best regards,Keilin SanchezGuest Relation Coordinator

8/10 Bien

Janelli

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
El baño no muy limpio.
Séjour de 3 nuits en mars 2024
Réponse de Keilin Sanchez le 11 avr. 2024
Estimada Sra. JanelliLe agradecemos por habernos elegido, nos complace saber que el servicio ofrecido cumplió con sus expectativas especialmente la limpieza. Esperamos que regrese pronto.Cordialmente,Keilin SanchezGuest Relation Coordinator

8/10 Bien

heriberto garcia

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Servicio lento sobretodo en lapisina Bonito hotel en general,las habitaciones grandes y cómodas,muy buena calidad de comida. Buen servicio en general Gimnasio falta de mantenimiento
Séjour de 2 nuits en avril 2024
Réponse de Marbelis Sandoval le 8 avr. 2024
Estimado Sr. Garcia.Gracias por tomarse el tiempo para contarnos sobre su experiencia en InterContinental CARTAGENA DE INDIAS. Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.CordialmenteMarbelis SandovalGuest Relations

10/10 Excellent

Raheemot

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome
Séjour de 5 nuits en février 2024
Réponse de Keilin Sanchez (Guest Relation Coordinator) le 7 avr. 2024
Dear Mr. RaheemotThank you for taking your time to rate our hotel service. We hope you come back soon.Best regards,Keilin SanchezGuest Relation Coordinator

10/10 Excellent

Tatiana

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and facilities. Loved everything about this hotel. Will definitely come back!
Séjour de 6 nuits en mars 2024
Réponse de Marbelis Sandoval le 5 avr. 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and appreciated our location and facilities. We look forward to welcoming you back on your next visit!Sincerely,Marbelis SandovalGuest Relations

10/10 Excellent

Ana Luisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente ubicación
Séjour de 3 nuits en mars 2024
Réponse de Marbelis Sandoval le 5 avr. 2024
Estimada Sra. Ana Luisa Gracias por tomarse el tiempo para calificarnos, sus comentarios son muy importantes para nosotros.Nos complace saber que tuvo usted una estadía inolvidable, esperamos tenerla en una próxima oportunidad.Cordialmente,Marbelis SandovalGuest Relations

10/10 Excellent

Angelica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent!
Séjour de 4 nuits en mars 2024
Réponse de Marbelis Sandoval le 4 avr. 2024
Thank you so much for your recent stay at InterContinental Cartagena hotel and for taking the time to tell us about your experience. We are pleased to hear you enjoyed your stay with us. We look forward to welcome you back soon.Sincerely,Marbelis SandovalGuest Relatios

10/10 Excellent

Sunil

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel stay was good. All the staff were welcoming. Only few staff spoke English, mainly at the lobby but otherwise the place was clean, well maintained, courteous, had good restaurant and had easy transportation. I would recommend this place for sure!
Séjour de 6 nuits en mars 2024
Réponse de Keilin Sanchez le 3 avr. 2024
Dear SunilIt is a pleasure for us to know that our staff provide you a high quality service and inspire you the incredible. We are looking forward to your return.Best regards,Keilim SanchezGuest Relation Coorindator

8/10 Bien

Sereivuth

Séjour de 3 nuits en mars 2024
Réponse de Guest Relations Coordinator le 23 avr. 2024
Dear Mr. EangThank you for taking the time to rate us, your comments are very important to us. We are pleased to know that your stay was wonderful, we hope to have you soon in this your home, the InterContinental Hotel.Cordially yours,Marbelis SandovalGuest Relations Coordinator

8/10 Bien

oerjan

Séjour de 7 nuits en mars 2024
Réponse de Marbelis Sandoval le 23 avr. 2024
Dear Mr. JohannessenThank you for taking the time to rate us, your comments are very important to us. We are pleased to know that your stay was wonderful, we hope to have you soon in this your home, the InterContinental Hotel.Cordially yours,Marbelis SandovalGuest Relations Coordinator

10/10 Excellent

carol natalia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Keilin Sanchez le 3 avr. 2024
Estimada Sra. NataliaLe agradecemos por tomarse el tiempo de calificar su experiencia en nuestro hotel, es un placer para nosotros haber cumplido con sus expectativas e inspirar momentos increíbles.Cordialmente,Keilin Sanchez

10/10 Excellent

Yusuan

Séjour de 4 nuits en mars 2024
Réponse de Keilin Sanchez le 19 avr. 2024
Dear YusuanThank you for rating your experience in our hotel, we hope you come back soon!!Best rgards,Keilin SanchezGuest Relation Coordinator

10/10 Excellent

Rudolph, Denver

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was well cared for, maintained and service was impeccable. Needs more dining options
Séjour de 5 nuits en mars 2024
Réponse de Keilin Sanchez le 31 mars 2024
Dearl RudolphWe are pleased to know that you enjoy your stay in our property. Your comments are very valuable to us, thank you for choosing us.Best regards,Keilin SanchezGuest Relation Coordinator

10/10 Excellent

Silvia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property don’t has a private beach .
Séjour de 4 nuits en mars 2024
Réponse de Andrea Ayola le 27 mars 2024
Dear Silvia, Thank you for taking the time to rate our service, we apologize for the inconveniences you faced during your stay, as that is not up to our normal standards, We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,