Chambre Premium, 2 grands lits, balcon, vue piscine | Vue de la chambre
Vérifier la disponibilité

Avis sur Carlsbad By The Sea Hotel

3 out of 5
Carlsbad By The Sea Hotel
850 Palomar Airport Road, Carlsbad, CA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 514 avis sur 1385." "
Note des voyageurs de 8 (Bien), d’après 348 avis sur 1385." "
Note des voyageurs de 6 (Satisfaisant), d’après 251 avis sur 1385." "
Note des voyageurs de 4 (Médiocre), d’après 157 avis sur 1385." "
Note des voyageurs de 2 (Horrible), d’après 115 avis sur 1385." "

7,6/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Philippe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel endroit, transport aux environs inclus (4 km), près de Legoland.
Séjour de 3 nuits en août 2022
Réponse de Tesh le 8 sept. 2022
Good ay, Thank you for the response really appreciate the feedback and we are glad that you had a wonderful time at the hotel and we hope to see you again in the near future.

10/10 Excellent

Kathleen, Los Angeles

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property with easy freeway access. Showing across the street and plenty of parking. No freeway noise.
Séjour de 2 nuits en mai 2024

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We love it here
Séjour de 3 nuits en mai 2024
Réponse de Justine le 24 mai 2024
Thank you so much for your great feedback, William! We are so happy to hear you love our hotel and we cant wait to welcome you back in the future.

10/10 Excellent

Kaelin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the second time I’ve stayed at this property for my business trip. I enjoy the restaurant around the property and the amenities the hotel provides. The hotel staff is friendly and answered all my questions staying at this property. I especially like the ease and access of parking since I need to bring a large truck or trailer for my trips.
Séjour de 2 nuits en mai 2024
Réponse de Justine le 25 mai 2024
Thank you so much for your loyalty and for taking the time to share your positive experience, Kaelin! We're delighted to hear that you enjoyed your stay and found our amenities, restaurant options, and parking facilities to your satisfaction. Providing a comfortable and convenient experience for our guests, especially those with specific needs like parking large vehicles, is always a priority for us. Your kind words about our friendly staff are truly appreciated, and we look forward to welcoming you back for your future business trips!

6/10 Satisfaisant

Salvador

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The stomping above
Séjour de 2 nuits en mai 2024
Réponse de Justine le 25 mai 2024
We apologize for the disturbance caused by noise from neighboring guests, Salvador. Our goal is to provide a peaceful and comfortable environment for all our guests, and it's unfortunate that we fell short of this during your stay. Your comfort is important to us, and we appreciate you bringing this matter to our attention. If you choose to stay with us again, please don't hesitate to reach out if there's anything we can do to enhance your experience.

10/10 Excellent

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the facility and the area. Wish we could have stayed longer.
Séjour de 1 nuit en mars 2024
Réponse de Esequiel le 21 mai 2024
Thank you for taking the time to leave us such a wonderful review. We as a team are delighted that you enjoyed our services. Our dedicated staff will be pleased to learn of your high praise. We also look forward to serving you again in the future here at Carlsbad by the Sea Hotel. Thank you, once again, for your kind words.

10/10 Excellent

Necias

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very satisfied.
Séjour de 4 nuits en mai 2024
Réponse de Esequiel le 21 mai 2024
Thank you for taking the time to leave us such a wonderful review. We as a team are delighted that you enjoyed our services. Our dedicated staff will be pleased to learn of your high praise. We also look forward to serving you again in the future here at Carlsbad by the Sea Hotel. Thank you, once again, for your kind words.

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Food all around the hotel which was amazing! Room was comfortable. Motel quality inside room. My only complaints are that there was mold in the bathroom and smell of toxic cleaners was overwhelming when we first came into the room. Thank goodness for the sliding patio door though to air it out. I’m sensitive to those 2 things. Overall good experience for 1 night.
Séjour de 1 nuit en mai 2024
Réponse de Esequiel le 21 mai 2024
Thank you for taking the time to leave us a review. We look forward to hosting your next stay here at Carlsbad by the Sea Hotel.

10/10 Excellent

Franklin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s close to downtown
Séjour de 1 nuit en mai 2024
Réponse de Esequiel le 21 mai 2024
We are delighted to hear that you enjoyed your stay with us here at Carlsbad by the Sea Hotel. Thank you for your feedback.

6/10 Satisfaisant

Cecilia

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
The location was great; the hotel was walking distance to shopping and food. They also provide transportation to Legoland.The Flower Fields are also located across the street. The area and property itself is really nice. Just a few issues with the room. The bathroom was a bit deteriorated with the faucets, toilet, and sink in bad condition. There was a roach shell in the bathroom. The room and beds were updated. No fridge though and our TV was missing a cable. Th maintenance guy came quickly to fix it. Undecided if I would stay here again.
Réponse de Esequiel le 21 mai 2024
On behalf of my entire team, we're extremely sorry to hear that your stay was inadequate. We hope to have the opportunity to make a more positive, lasting impression in the near future.

6/10 Satisfaisant

TERESA

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
We didn't like that we had the upstairs room when we had two toddlers and a large luggage to haul. There was no elevator. Our bed seem to need to be removed placed, it feels hallow. Other than that, its a good location and clean (even though its older).
Séjour de 1 nuit en mai 2024
Réponse de Justine le 20 mai 2024
Thank you for sharing your experience with us, Teresa. We apologize for any inconvenience caused by the lack of an elevator and the placement of your room. We understand the challenges of traveling with toddlers and luggage, and we regret that we were unable to accommodate your needs more effectively on this occasion. Your feedback regarding the bed will be addressed promptly to ensure the comfort of our guests in the future. We're glad to hear that you found our location convenient and our facilities clean. Should you choose to stay with us again, please don't hesitate to reach out in advance, and we'll do our best to arrange a more suitable room for your family.

6/10 Satisfaisant

Jeff

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Justine le 20 mai 2024
Thank you for your feedback, Jeff. We hope you enjoyed your stay with us.

8/10 Bien

Tatum

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wasn’t bad
Séjour de 3 nuits en mai 2024
Réponse de Justine le 19 mai 2024
Thank you for rating our hotel, Tatum! We appreciate you for staying with us and we hope to welcome you back again soon.

10/10 Excellent

Teo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were clean staff was friendly walking distance from Legoland
Séjour de 2 nuits en mai 2024
Réponse de Esequiel le 15 mai 2024
Thank you for taking the time to leave us a review. We look forward to hosting your next stay here at Carlsbad by the Sea Hotel.

6/10 Satisfaisant

Maria

Les points forts : Propreté et personnel et service
The property is fine. The rooms are outdated.
Séjour de 1 nuit en mai 2024
Réponse de Esequiel le 17 mai 2024
Your insight is integral to our ability to continue to improve our service. Thank you for your feedback.

8/10 Bien

MARI

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Its convenient for everything and comfortable. Dislike the Amenity Fees $12.00 USD, we didn't use it and I'm surprise upon check in.
Séjour de 1 nuit en mai 2024
Réponse de Justine le 14 mai 2024
Thank you for your feedback.

8/10 Bien

Kaelin

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed here on a business trip and enjoyed my stay. The staff was friendly, pleasant, and accommodating. I also enjoyed the hotel amenities, shopping, and restaurants around the resort. I will try to rebook this establishment again.
Séjour de 2 nuits en mai 2024
Réponse de Justine le 14 mai 2024
Our staff will be greatly appreciative if your kinds words. We very much look forward to hosting your next stay in Carlsbad.

8/10 Bien

Annette

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Have stayed here about three times. Friendly staff, easy check-in, safe area, and central location. No frills but clean and great location. Right across the street from the outlets and the flower fields. A lot of choices around for eating, from fast food to seafood. We enjoy the Windmill food court which is on the same property.... You can get some drinks and everything we've tried has been pretty good, a little pricey but nice atmosphere and good quality food. Quick drive to the ocean.
Séjour de 1 nuit en mai 2024
Réponse de Justine le 11 mai 2024
Thank you so much for your loyalty and for taking the time to share your experience with us, Annette! We appreciate your kind words about our friendly staff, convenient location, and clean facilities. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

8/10 Bien

Jozef

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean place and across the street from outlet stores
Séjour de 2 nuits en mai 2024
Réponse de Justine le 11 mai 2024
Thank you so much for your review, Jozef! We are glad to hear that our facilities were clean and our location was convenient to the outlet stores. We appreciate your feedback and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just stayed for a night on business and loved the quick check in and service of the staff. Super quiet with lots of good food options and conveniently located.
Séjour de 1 nuit en mai 2024
Réponse de Justine le 11 mai 2024
Thank you so much for your positive feedback, Chris! We appreciate you for choosing us as your hotel of choice and we look forward to seeing you again soon.

8/10 Bien

Danyela, Redding

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
We loved the location of this hotel to see the Flower Fields in Carlsbad. We had a very nice time at the pool which is heated. The front desk staff were very nice. Everything was great except the bathroom of our room had fecal splatters on the wall that we had to clean up.
Séjour de 2 nuits en avril 2024
Réponse de Justine le 11 mai 2024
Thank you for sharing your feedback with us, and we're thrilled to hear that you enjoyed the location of our hotel and had a pleasant time at the pool. However, we're deeply sorry to hear about the cleanliness issue you encountered in your room's bathroom. This is certainly not the experience we aim to provide, and we apologize for any discomfort or inconvenience it caused during your stay.Please know that we take cleanliness and hygiene very seriously, and we will address this matter with our housekeeping team to ensure that it doesn't happen again in the future. We apologize once again and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Bien

Deanna

Les points forts : Propreté
We would stay there again. Had a great time!!!!
Séjour de 2 nuits en avril 2024
Réponse de Justine le 7 mai 2024
Thank you so much for your great feedback and comments, Deanna! We appreciate you for being our guest and we look forward to seeing you again.

4/10 Médiocre

Todd

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was walking distance to the flower fields. What i didn’t like was the uncomfortable beds, half the television channels had no volume, and my door was pushed open early in the morning. I’m assuming that was housekeeping, even though I had the do not disturb tag on the door.
Séjour de 1 nuit en avril 2024
Réponse de Justine le 11 mai 2024
Thank you for sharing your feedback with us. We're glad to hear that our location was convenient for your visit to the flower fields. However, we're truly sorry to hear about the issues you experienced during your stay. Please accept our sincerest apologies for the uncomfortable beds and the inconvenience with the television channels. Additionally, we deeply regret the disturbance caused by the housekeeping incident despite the DND sign on your door. We appreciate your valuable feedback as it helps us improve our services. If there's anything else we can do to make it right, please don't hesitate to reach out to us directly.

6/10 Satisfaisant

Todd

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The place is really beat up and run down, looks like they are planning a renovation as we speak but for now I would not stay there again unless thing where fixed up. as well they offer a wedding service which makes for some noise when the reception is over and the guest head for there rooms.
Séjour de 4 nuits en avril 2024
Réponse de Justine le 11 mai 2024
Thank you for taking the time to share your experience with us, Todd. We appreciate your feedback and apologize for any inconvenience caused by the current condition of our property. We are actively working on renovations to enhance our guestrooms and improve the overall experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

6/10 Satisfaisant

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Justine le 1 mai 2024
Thank you for your honest feedback, Lisa. We hope you enjoyed your stay with us.

8/10 Bien

Jacqueline

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
I liked the location of the property. However, the Jacuzzi and the pool were a bit dirty/moldy and there were no towels in the pool area. 8.5/10 for me.
Séjour de 1 nuit en avril 2024
Réponse de Justine le 29 avr. 2024
Thank you for your feedback, Jacqueline! We're glad to hear that you enjoyed the location of our property. We apologize for any inconvenience caused by the cleanliness of the Jacuzzi and pool area, as well as the absence of towels. Your comments have been noted, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for an even better stay.

8/10 Bien

Erika D.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Justine le 28 avr. 2024
Thank you for your response, Erika! We appreciate you for staying with us.

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property very clean and easy assist
Séjour de 1 nuit en avril 2024
Réponse de Justine le 28 avr. 2024
Thank you so much for your rating and feedback, Kevin. We are so grateful to hear that you enjoyed your stay with us.

10/10 Excellent

Crystal

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay and good value.
Séjour de 1 nuit en avril 2024
Réponse de Justine le 28 avr. 2024
Thank you so much for your awesome rating and comment, Crystal! We are glad to hear we exceeded your expectations. We hope we get the chance to see you again soon!

10/10 Excellent

Selene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice, quiet and clean
Séjour de 1 nuit en avril 2024
Réponse de Justine le 28 avr. 2024
Thank you so much for your perfect score and comment, Selene. We are happy to hear you enjoyed your stay with us.

8/10 Bien

Haimei

Séjour de 1 nuit en avril 2024
Réponse de Justine le 14 mai 2024
Thank you for your time. We hope you welcome you back in the future!

4/10 Médiocre

Debra

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The staff was super nice and I hate to leave a bad review BUT the conditions within my room were less than satisfactory. Our thermostat was broken so it was freezing upon arrival and difficult to navigate. Our toilet would run non stop. The room had a smell. There was a lot of hair in our tub upon arrival. There were cobwebs in the bathroom, a lot of dust in the vents and our shower was clogged - I had to pull out a HUGE wad of hair from the drain with a plastic fork. It was disgusting. The alarm clock didn’t work and the outlets are not convenient. The lock on our door was hanging by a thread and you could hear the body traffic outside. I did not report any of this because I can deal but it was not a good experience.
Séjour de 2 nuits en avril 2024
Réponse de Esequiel le 24 avr. 2024
Thank you for your candid feedback. We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality of standards for our customers. It will be our goal to address these issues to prevent any future occurrences. We hope you will give us an opportunity to better serve you in the future.

6/10 Satisfaisant

Lori

Les points faibles : Propreté
Property was run down. Room was relatively clean, but needed a good thorough cleaning of the floors and rusting bathroom fixtures.
Séjour de 1 nuit en avril 2024
Réponse de Esequiel le 24 avr. 2024
We appreciate you staying with us and sharing your experience. Thank you for your time.

10/10 Excellent

Sabrina

Séjour de 1 nuit en avril 2024
Réponse de Justine le 11 mai 2024
Thank you so much for your perfect score, Sabrina! We truly appreciate your feedback.

6/10 Satisfaisant

Jeff

Voyage en famille
Love the pool and the food court!
Séjour de 1 nuit en mars 2024
Réponse de Justine le 21 avr. 2024
Thank you for your response, Jeff! We are glad to hear you enjoyed our pool and the Windmill Food Hall. We hope we can provide you with a better experience to earn a perfect score next time. Thanks for staying with us!

8/10 Bien

Sandra

Les points forts : Infrastructures et conditions de l’hébergement
The property is located across from the Carlsbad outlet shopping. Nice lunch spots, Rubys Diner, Starbucks and Jersey Mikes. There is a food court attached to the property with several options and a full bar with outdoor seating! Transportation to LEGOLAND is available. The rooms are updated and clean.
Séjour de 1 nuit en avril 2024
Réponse de Justine le 20 avr. 2024
Thank you so much for your wonderful feedback, Sandra! We are so happy you found our location convenient and close to eateries and enjoyed using our Legoland shuttle. We really hope we get the chance to see you again if your travels return to Carlsbad.

4/10 Médiocre

Ann

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very dirty and dated
Séjour de 2 nuits en avril 2024
Réponse de Justine le 16 avr. 2024
We're truly sorry to hear about your dissatisfaction with the cleanliness and condition of our facilities, Ann. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide you with a better experience in the future.

10/10 Excellent

Daniel

Voyage en famille avec de jeunes enfants, Voyage en famille
Great location, restaurants close by, LEGOLAND 5 minutes away, Carlsbad outlets right across streets.
Séjour de 3 nuits en avril 2024
Réponse de Justine le 13 avr. 2024
Thank you so much for your great feedback, Daniel! We are so appreciative that you decided to stay with us and we are so glad you enjoyed our convenient location to Legoland and the outlet mall. We truly hope you return in the future.

8/10 Bien

Reginald

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Property is a bit outdated but looks like they are in the process of renovating
Séjour de 2 nuits en avril 2024
Réponse de Justine le 12 avr. 2024
Thank you for your honest review, Reginald! We are excited to share that we are in the process of renovating our buildings in order to provide more modern and comfortable guestrooms. We hope next time you stay with us, you will be able to enjoy the updates we have made to our property. Thank you again for your feedback!

10/10 Excellent

Anita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was beautiful. The room was quiet. Couldn't hear freeway traffic, which the I-5 was behind the property. The room was clean. Would definitely stay there again.
Séjour de 2 nuits en avril 2024
Réponse de Justine le 12 avr. 2024
Thank you so much for your positive feedback and rating, Anita! We are so happy to hear you enjoyed your guestroom, the property and location. We look forward to seeing you again next time your travels return to Carlsbad.

6/10 Satisfaisant

Ciria

Séjour de 1 nuit en avril 2024
Réponse de Justine le 28 avr. 2024
Thank you for your rating, Ciria!

4/10 Médiocre

Aracely

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not clean. Floors were dirty. Hair in the tub, water would barely drain. There was a smell to the room and had to sleep with the sliding door open just to let it vent out. Old and dingy, not worth the price. Would not stay there again nor would I recommend to anyone...oh and WiFi doesn't work.
Séjour de 1 nuit en avril 2024
Réponse de Justine le 7 avr. 2024
I'm sorry to hear about your experience during your stay with us, Aracely. Please accept our sincerest apologies for the cleanliness issues you encountered, as well as the inconvenience with the drainage, odor, and wifi. This does not reflect the standard of service we aim to provide to our guests.We take feedback seriously and have addressed these concerns with our housekeeping and maintenance teams to ensure that such issues are promptly rectified. Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

carlos

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Justine le 6 avr. 2024
Thank you so much for your perfect score, Carlos! We are so happy to hear you enjoyed your stay with us and we cant wait to welcome you back in the future.

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like that they do not allow smoking on properties. We had someone smoke below us and twice they told him. Thankfully. We have a family member with asthma and they stopped him
Séjour de 2 nuits en avril 2024
Réponse de Justine le 5 avr. 2024
Thank you for your positive feedback regarding our no-smoking policy, Larry. We understand the importance of maintaining a healthy environment for all our guests and we're glad to hear that our team promptly addressed the situation to prevent further issues. We are happy to know this did not entirely affect your positive experience and we hope we get the chance to see you again in the future.

10/10 Excellent

KELLY, Sacramento

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We only stayed here 1 night but the staff was really friendly when we checked in and we checked in late after check in time. We were by the pool but it was quiet and our room was clean and cozy.
Séjour de 1 nuit en mars 2024
Réponse de Justine le 5 avr. 2024
Thank you so much for your awesome rating, Kelly! We are so glad to hear that our staff was accommodating and your guestroom was clean and cozy for you. We strive to provide excellent service and a clean environment for guests like yourself and we appreciate you for providing us great feedback.

10/10 Excellent

Ankit

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and free shuttle to legoland!
Séjour de 3 nuits en mars 2024
Réponse de Justine le 5 avr. 2024
Thank you so much for your great rating and comment, Ankit! We are happy to know that our Legoland shuttle was convenient for you and your family. We hope you choose us again next time your travels return to Carlsbad.

4/10 Médiocre

Edna

Séjour de 2 nuits en mars 2024
Réponse de Justine le 22 avr. 2024
Thank you for your honest feedback, Edna. We appreciate your review.

8/10 Bien

laura

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great location m, love that they provide shuttle to lego land. Rooms does have an odd smell wjen you first walk in but once you air room out its fine. So many walkable areas. Would recommend!
Séjour de 3 nuits en mars 2024
Réponse de Justine le 5 avr. 2024
Thank you for sharing your experience and mentioning the convenience of our location and shuttle to Legoland. We appreciate your feedback regarding the initial smell in your guestroom and we apologize for any inconvenience caused. However, we're delighted to hear that you enjoyed exploring the walkable areas nearby and would recommend us. We look forward to welcoming you back in the future!

8/10 Bien

Karlo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to attractions and services
Séjour de 1 nuit en mars 2024
Réponse de Justine le 5 avr. 2024
Thank you for your feedback, Karlo! We are glad to know that our convenient location to attractions and services was a plus and we are happy to hear that you enjoyed your stay.

6/10 Satisfaisant

Fernando

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
The bed mattress was really firm, almost too hard for my back. Didn't really sleep comfortable.
Séjour de 1 nuit en mars 2024
Réponse de Justine le 7 avr. 2024
Thank you for sharing your feedback with us, Fernando. We apologize for any discomfort you experienced due to the firmness of the mattress during your stay. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our accommodations and comfortability for our guests'. We hope to have the opportunity to better serve you in the future.