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Avis sur Crown Hotel

4 out of 5
Crown Hotel
Wetheral, Carlisle, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 392 avis sur 727." "
Note des voyageurs de 8 (Bien), d’après 205 avis sur 727." "
Note des voyageurs de 6 (Satisfaisant), d’après 81 avis sur 727." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 727." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 727." "

8,8/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well organised
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Lisa

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No lift!! Long hallways to our room. Cobwebs on the ceiling above the bed. Uncomfortable bed. Hot! (At least we found a fan)
Séjour de 1 nuit en mai 2024

10/10 Excellent

Christine

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Beautiful location.
Séjour de 1 nuit en mai 2024

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We thoroughly enjoyed our stay.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Scott

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de The Crown Hotel Wetheral le 14 avr. 2024
Hi Scott, Thank you for taking the time to leave us your feedback. We hope you have a lovely weekend. Kind Regards, The Crown Team

10/10 Excellent

Prachi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The receptionist Maisie (I hope I got the spelling right) is lovely and super helpful. All the catering staff are also great. Love the location near the viaduct. The gym and fitness centre is also great!
Séjour de 3 nuits en mars 2024
Réponse de The Crown Hotel Wetheral le 7 avr. 2024
Thank you for your lovely comments about Maisie, we have already passed those on to her and the rest of the team. We hope to welcome you back again soon. Kind Regards, The Crown Team

10/10 Excellent

JM

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super hotel. Delicious food. Two different places to eat with different menus. Decor is modern and recently done. Place is immaculate. All staff are outstanding - special shout out to Maisy in the restaurant - so attentive and endlessly energetic!
Séjour de 1 nuit en mars 2024
Réponse de The Crown Hotel Wetheral le 7 avr. 2024
Hi JM, Thank you for your wonderful comments regarding your stay. We have passed your compliments on to Maisie. We look forward to welcoming you back again in the future. Kind Regards, The Crown Team

8/10 Bien

Johnno

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our second stay here and we returned because we were very impressed last time. The check-in process was very smooth and efficient. Staff were polite, professional and helpful. The room, reception, bar and leisure club were very clean and bright. Food was tasty and well presented. The only thing that was a little disappointing was the free WiFi. It would hardly connect and once it was connected it was very slow. Improve that and it would be a 5-star review.
Séjour de 1 nuit en mars 2024
Réponse de The Crown Team le 9 mars 2024
Hi Johnno, Thank you for leaving us your feedback and wonderful comments about our staff and the facilities. We will be looking into ways we can better improve the WiFi reception around the hotel. We hope you have a wonderful day. The Crown Team

10/10 Excellent

NICHOLAS

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel in a nice village
Séjour de 1 nuit en mars 2024
Réponse de The Crown Team le 9 mars 2024
Hi Nicholas, Thank you for taking the time to leave us your wonderful feedback. Kind Regards, The Crown Team

10/10 Excellent

Luke

Séjour de 1 nuit en février 2024
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Luke, Thank you for taking the time to leave us such a wonderful review. We look forward to welcoming you back again in the future. Kind Regards, The Crown Team

10/10 Excellent

Maurice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2024
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Maurice, Thank you for taking the time to leave us your valuable feedback. We hope to see you again soon. Kind Regards, The Crown Team

10/10 Excellent

Emma

Séjour de 1 nuit en février 2024
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Emma, Thank you for leaving us such a wonderful rating, it is greatly appreciated. Best wishes, The Crown Team

10/10 Excellent

julia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Loved our stay at the hotel definitely be back
Séjour de 1 nuit en février 2024
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Julia, Thank you for leaving us such wonderful feedback. We look forward to welcoming you back in the future. Kind Regards, The Crown Team

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Patricia, Thank you for taking the time to leave us your valuable feedback. We look forward to welcoming you back again. Kind Regards, The Crown Team

4/10 Médiocre

David

Séjour de 1 nuit en février 2024
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi David, Thank you for taking the time to provide us with your honest feedback. Kind Regards, The Crown Team

6/10 Satisfaisant

Leigh

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The overall hotel was lovely. We had a room above the kitchen, which was very noisy late into the night. And this morning we were woken up at 5.30am with the noise from the washing machines ans tumble dryer. The staff were very pleasant but unorganised
Séjour de 1 nuit en février 2024
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Leigh, Thank you for taking the time to leave us your valuable and honest feedback. We are sorry to hear about the noise disturbance. We have taken this feedback seriously and spoken to our staff regarding this to ensure it does not happen again. We are pleased to know that you found our staff pleasant. Kind Regards, The Crown Team

10/10 Excellent

Helen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were amazing nothing is too much trouble , the food is not cheap but it’s incredible quality and the facilities are fantastic
Séjour de 1 nuit en février 2024
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Helen, Thank you for your lovely comments on our staff, we will be sure to pass this on to them. We look forward to seeing you again in the future. Best wishes, The Crown Team

6/10 Satisfaisant

Steven

Voyage d’affaires
Mr Potts
Nice breakfast but yoghurts not cold, shower pressure questionable but over all not bad, note parking van be tight.
Séjour de 1 nuit en janvier 2024
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Mr Potts, Thank you for taking the time to leave your honest feedback as it is valuable to us. Kind Regards, The Crown Team

6/10 Satisfaisant

DR M R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great overall
My only issue here was the next door dog barking and making noises early morning barking ruined my sleep and i couldnt go back to sleep before check out. So made the next day very difficult. lovely overall
Séjour de 1 nuit en décembre 2023
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Dr M R., Thank you for taking the time to leave us with your honest feedback. We do apologize for the barking dog which affected your sleep. As we are a pet-friendly hotel, we do understand that these things can occur. We would hope to welcome you back again in the future, we would be more than happy to put you in one of our cottage rooms, which would be away from pets. Kind Regards, The Crown Team

6/10 Satisfaisant

Donna

Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Donna, Thank you for leaving us your feedback. We hope to see you again in the future. The Crown Team

10/10 Excellent

Greg

Séjour de 1 nuit en décembre 2023
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Thank you Gregg. Kind regards, The Crown Team

8/10 Bien

Norma

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quick overnight stay
It was nice to stay in the older part of the hotel , rooms were warm and clean . Disappointed that there was no note paper to write as the heating system woke me during the night and I had the urge to write ! Staff were enthusiastic and helpful
Séjour de 1 nuit en décembre 2023
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Norma, Thank you for taking the time to provide us with your honest feedback. Because of this, we will look into providing notepads for the future. Kind Regards, The Crown Team

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Thank You for your wonderful review Anthony, We look forward to seeing you again in the future. Kind regards, The Crown Team

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great Escape.
We come here when we can and just love the place. The young lad on reception was really helpful when all the trains were cancelled, going the extra mile getting us a cab.
Séjour de 1 nuit en décembre 2023
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Alan, Thank you for your lovely comments regarding our reception team. We are thrilled to hear he could help you out. Have a wonderful day. The Crown Team

10/10 Excellent

laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely cleaning hotel, room was lovely and bed very comfy
Séjour de 2 nuits en décembre 2023
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Laura, Thank you for your lovely comments. Best wishes, The Crown Team

8/10 Bien

Charles

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de The Crown Hotel Wetheral le 9 mars 2024
Thanks Charles, Best wishes, The Crown Team

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Thank you Robert! Look forward to seeing you again soon. Best wishes, The Crown Team

6/10 Satisfaisant

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight Xmas shopping trip
Séjour de 1 nuit en décembre 2023
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Thank you for your feedback, Phillip. Have a lovely day. The Crown Team

10/10 Excellent

Michelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had another great stay
Séjour de 1 nuit en novembre 2023
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Thank You, Michelle. We look forward to welcoming you back again soon. Kind Regards, The Crown Team

10/10 Excellent

Joanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our suite was beautiful the staff were very friendly and accommodating food was amazing
Séjour de 2 nuits en novembre 2023
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Joanne, We are thrilled to read your comments regarding our staff here. We look forward to seeing you again soon. Kind Regards, The Crown Team

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel very good location only a few minutes off the M6. Nice leisure facilities is a very nice bonus.
Séjour de 1 nuit en novembre 2023
Réponse de The Crown Hotel Wetheral le 25 févr. 2024
Hi Simon, We are thrilled to see you took full advantage of our leisure facilities. We look forward to seeing you again soon. Kind Regards, The Crown Team

10/10 Excellent

Alan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sympathetic staff when I had a problem with my car. Could do with two breakfast options!
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing food, great room lots of light and brilliant views. Very clean and comfortable. Only 2 small problems to make perfect are shower water pressure is hilariously low and TV has bad signal but not such a problem really.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Elaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely location
Very comfortable room, excellent breakfast and spa facilities. Friendly and helpful staff
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Graham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel in small village, room was very warm, but ceiling fan and also fan provided if required. Both had an excellent sleep, breakfast was tremendous with very wide variety of choice. Will return here.
Séjour de 2 nuits en novembre 2023

8/10 Bien

julia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good food in bar, but also 15 mins walk into next village and at Fantails.
Séjour de 3 nuits en novembre 2023

6/10 Satisfaisant

Paul

Les points forts : Propreté et infrastructures et conditions de l’hébergement
We had an issue when checking in. We were told we did not have breakfast included but this was in writing on our reservation. They did eventually supply breakfast.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Hazel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stopover to Scotland
We stayed here as a stopover on our way to Scotland. It was 5 mins off M6 yet a lovely quiet place to stay. Restaurant food good. Breakfast lovely and great choice. Room was clean, warm and had everything needed.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Weekend away
Weekend stay. A few problems with room,but all resolved by the reception staff. 2 single beds pushed together instead of a double.shower instead of bath as requested Clean and comfortable. Staff great. Swimming pool area wonderful. Overall a great hotel with hard working staff.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel with great facilities in a quiet and beautiful rural village.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Chris

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Lovely hotel and staff, food was good. Let down by extremely poor housekeeping and the noise within the bedroom at night. Some kind of air handling unit ductwork runs near to the room, so loud it literally makes the mirror on the wall vibrate at night and had to wedge it off the wall with tissues to keep it quiet so we could try to sleep. As for the housekeeping they need to get new staff, the corridor leading to the room has cobwebs everywhere and these have been there a while judging by the thickness and state of them. The bedroom was like a nursery for spiders and I literally lost count of the ones I had to remove so my partner would eventually settle, again cobwebs all over the ceilings and beams within the room.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Rhian

Séjour de 1 nuit en octobre 2023

10/10 Excellent

John

Voyage en groupe
Les points forts : Équipements
Lovely, clean, comfortable well decorated room, TV even had Netflix, huge walk in shower in a large on suite bathroom. Amazingly comfortable bed. Excellent meals in the bar, good choice menu and generous portions. Fairly well stocked bar. Very enjoyable breakfast in the conservatory. All staff were courteous, friendly and professional and well above average. The rail station is nearby the hotel and there is a local bus service. Lovely little village only around 6 miles from Carlisle city centre.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Hugo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were extremely friendly and helpful.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good overall, food fantastic
Spacious room with balcony, overlooking lovely gardens. Spacious, clean and warm with great sized bathroom. Toiletries provided and access to gym/pool. Food was amazing, and plenty of it. Highly recommend. Only slight minor for me on a personal note is that the mattresses were memory foam I think - hard as a rock, no give, one night was all I would be able to manage.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023

10/10 Excellent

John

Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Neil

Awful Food
The food was awful It all looked well presented. The fish had an awful taste and didn’t smell healthy Breakfast first morning was table service which we were told it would be. Second morning was buffet. Which was cold. Was told they could HEAT IT UP !! No thanks My husband took the offer of a fresh made breakfast. This was also some items cold so suggested it wasn’t fresh. Won’t be back !!
Séjour de 2 nuits en octobre 2023