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Avis sur Crown and Mitre Hotel

3 out of 5
Crown and Mitre Hotel
4 English Street, Carlisle, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 424 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 381 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 116 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 1004." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Jean-Francois

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour de 4 nuits en août 2022

10/10 Excellent

Ashley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although I only stayed here for one night I will definitely be back. It left quite an impression and is just the right side of posh and very reasonable in terms of price per night, with free access to the pool. We had a twin room on the front of the hotel's main building overlooking the main shopping drag in Carlisle, and although it was a Monday night we expected it to still be slightly noisy, however, we didn't hear a peep the entire night. It was perfectly quiet outside and in the hotel except for a few guests the following morning banging doors which is of no fault of the hotel itself. The internet was surprisingly quick for it being complimentary - a massive improvement on the internet at premier inn. My only real complaint was that the usb slot to charge items on the bedside table did not work, therefore, I had to plug the item in way across the room at a plug that worked. This didn't really matter at that time, however, I watch shows and read on my tablet in bed and if it had had a low battery and needed charging I would've been very annoyed that I wouldn't be able to charge it as I lay in bed. We enjoyed sitting in the lounge downstairs so much that we spent most of the following day there drinking pots of tea from the cafe after checking out and before heading home. Peaceful, clean and ideal location for anyone staying in Carlisle. If you don't mind foregoing modern furnishings then give this hotel a go. It will be my first choice whenever I stay in Carlisle.
Séjour de 1 nuit en mai 2024

8/10 Bien

Trevor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful building in the centre of town. Clean and comfortable but a little dated. Vehicle access was rather difficult due to the town’s roads.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Revamped room was very nice. Shower was excellent. All the staff were very friendly and helpful. Comfortable bed. Great location, walkable from the train station.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Ian

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We were the only diners the evening we stayed Hotel & facilities are good but did not like Carlisle town centre
Séjour de 1 nuit en mai 2024

10/10 Excellent

Claire

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a pleasure to stay at the Crown and Mitre,such a beautiful old hotel and very well placed for all the attractions.The staff were very helpful and welcoming
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Karen

Voyage en famille
Les points faibles : Équipements
We were looking forward to our stay at the George because of reviews and it's proximity to the Wall trail. Unfortunately, we were disappointed with the actual condition of the rooms and the staff were less than friendly. There is no elevator so make sure your bag is not too heavy to haul up a couple of.flights. we spent the first few minutes in our room mashing flying insects of the mosquito variety. The pool was recently opened and yet the mold on the tiles and algae on the roof hadn't been cleaned off yet. Also, breakfast may or may not be included in the rate.no one mentioned this on check in so we asked one of the staff when we saw the buffet. Food was bland. They had a large.party coming I so we were told we had to hurry and order our dinner before the group arrived. We were done well before anyone else showed up. All in all it's cheap and you get what you pay for.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Janette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Clive

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Interesting building well preserved
Séjour de 1 nuit en avril 2024

10/10 Excellent

Doug

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scenic hotel, but deteriorating neighborhood. Parking is somewhat inconvenient
Séjour de 1 nuit en avril 2024

8/10 Bien

j

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Faye

Voyage en famille, Voyage avec des animaux de compagnie
Does need some updating but appreciate it is a very old property Our room has been updated and was nice Parking on site a bonus Staff very helpful
Séjour de 1 nuit en avril 2024

8/10 Bien

Kristeen

Séjour de 2 nuits en avril 2024

8/10 Bien

Roddy

Les points forts : Propreté
Building and decor are a bit tired. Staff were great and welcoming. Bed was comfortable. Only real downside was very noisy plumbing, every time some flushed or ran a tap the pipes made quite a lot of noise for quite sometime. This was not really a huge problem until neighbouring rooms decided to have a shower etc at 6am
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Carole

Voyage avec des animaux de compagnie
Les points forts : Propreté
Property was very tired and some areas are in disrepair. Although there are lifts to each floor there are rooms at half floor level which still involves negotiating 2 sets of stairs. Assistance with bags started at reception and ended at reception this still leaves you to negotiate a very bumpy ramp or stairs to get to the car park in my case this took 3 trips backwards and forwards. It took 6 phone calls with different members of staff with me eventually having to take my phone down to show the staff my bank account before they believed I had made a second successful attempt at payment as first was declined requesting I inserted my card. During the first call I was told my card had been declined and was asked if I wished the bill to be put on my room, I explained what had happened and the was "do you wish this amount added to your room bill as your card was declined." Not great for customer relations. The person who made the mistake was very apologetic but this was too little too late. I will certainly not return.
Séjour de 1 nuit en avril 2024

8/10 Bien

John

Voyage en groupe
Les points forts : Personnel et service et équipements
Very Good Location.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Colleen

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The public foyer and dining are beautiful, however we were directed out the back of the hotel, across the carport and into a back building of very tired and rundown rooms. The carpet was so frayed it was a safety issue waiting to happen, the lifts don’t work and the rooms’ walls are paper thin. The hotel pool was tired and uninviting with a complicated electric key and sign in process. As was the breakfast process. We will not be returning to this hotel.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room/bathroom although traditional in decor had everything you could need. Good breakfast warm plates Unfortunately carpark was full so had to pay at one next door
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Kirsty

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We were in the annexe! Had to go outside the Hotel to get to your room! It was very outdated & the lifts didn’t work! We weren’t told where to go, just told we had to go outside into the car park to get to our room! No lifts working!
Séjour de 1 nuit en avril 2024

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

2/10 Horrible

Glen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Joanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this hotel clean rooms and so warm on a cold night after the races. Staff friendly and helpful booked a return visit..
Séjour de 1 nuit en mars 2024

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The hotel has much history and its grandeur can still be seen. The room was clean, although the furniture and decor were dated, it added to the character. The staff were very good and overall we enjoyed our stay.
Séjour de 1 nuit en mars 2024

8/10 Bien

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff are excellent and couldn't have done more to help. Professional but light hearted.
Séjour de 1 nuit en mars 2024

8/10 Bien

Debra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was lovely room in a good hotel centrally located.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and staff were brilliant
Séjour de 1 nuit en mars 2024

8/10 Bien

Hannah mary

Voyage en famille
Staff very friendly. Helped me in with my luggage,I didn’t want a room in the annexe even though the hotel was very busy they got me a room in the hotel which was lovely .my daughter and I had a lovely weekend and we will be returning in the summer. Regards Mrs mcnicholas
Séjour de 2 nuits en mars 2024

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This feels like a hotel from an age when things were smart and glamorous and this hotel retains that with great service, spotless rooms and is incredibly convenient. I was here on business and booked an extra night and will bring my wife back to enjoy the hotel and the surrounding area as soon as I can.
Séjour de 1 nuit en février 2024

2/10 Horrible

Anthony

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We were given the wrong tyoe room and no hot water. We have requested a refund ftom you plrade as this was a disgraceful hitel example...
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Gerard

Séjour de 2 nuits en mars 2024

8/10 Bien

Thomas

Séjour de 1 nuit en février 2024

10/10 Excellent

MISS W I

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend break for two.
Was a pleasant stay. Staff friendly. Breakfast lovely. Very close to amenities .
Séjour de 1 nuit en février 2024

10/10 Excellent

Jason

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Rich

Séjour de 1 nuit en février 2024

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to find right in the city centre
Séjour de 1 nuit en février 2024

10/10 Excellent

Andrea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great central hotel with parking included. Reasonably priced
Séjour de 1 nuit en février 2024

10/10 Excellent

margaret

Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Ross

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
You get what you pay for
The main problem i found was the Parking not enough for the size of Hotel . Manger was ok i had to park my car on the road and get up early
Séjour de 1 nuit en février 2024

10/10 Excellent

Chao Jin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

8/10 Bien

Patricia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely Hotel
Séjour de 1 nuit en janvier 2024

8/10 Bien

J

Les points forts : Propreté, personnel et service, confort de la chambre
Nice weekend.
Stay was fine but had to move room due to door banging from early morning due to staff moving about. Once in new room stay was much better. Dont stay in rooms 203, 204 or 205 unless want wakenef at 0600 ...
Séjour de 3 nuits en février 2024

10/10 Excellent

Geoffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location, enjoyed my swim
Séjour de 1 nuit en janvier 2024

8/10 Bien

J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Great hotel rubbish wifi
Séjour de 1 nuit en janvier 2024

8/10 Bien

Mrs Wendy A

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Robin

Les points forts : Équipements
Lovely hotel
Séjour de 1 nuit en janvier 2024

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Alistair

Séjour de 1 nuit en janvier 2024

10/10 Excellent

LEIGH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely …..
Lovely Edwardian hotel ……lovely and warm on the coldest night of the year Everyone was exceptionally friends and efficient Highly recommend
Séjour de 1 nuit en janvier 2024

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024