Literie hypoallergénique, coffres-forts dans les chambres, bureau
Vérifier la disponibilité

Avis sur The Royal Hotel Cardiff

3.5 out of 5
The Royal Hotel Cardiff
88 St Mary Street, Cardiff, Wales

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 465 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 392 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 1003." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté
Séjour de 1 nuit en mars 2020
Réponse de Jon le 20 mars 2020
Thanks for taking the time to review your stay. Feel free to share any direct comments that effected your scoring. Take care

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Chambre correcte et propre mais couloir et partie commune pas des plus accueillants
Séjour de 1 nuit en avril 2019

8/10 Bien

Lou, Paris

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tres bon rapport qualité prix. Hôtel très bien situé. Soufflerie un peu bruyante mais on peut la couper. Excellent petit déjeuner mais pas inclus dans la prestation expédia.
Séjour de 2 nuits en octobre 2018

10/10 Excellent

MHAMED

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet & Pleasant Stay
Séjour de 2 nuits en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Confort de la chambre
Pas cher mais sans qualité
Un hôtel, c'est d'abord un lit pour bien dormir. Ici, le matelas à ressorts était juste une torture pour bien dormir. Il faut également donner un numéro de carte "pour les dégâts éventuels qu'on causerait" or donner un numéro de carte de banque, cela ne se pratique que s'il y a un minibar ou des services similaires. Le petit déjeuner est cheap et industriel, bien qu'il y ait beaucoup de choix, l'english breakfast est assez mal préparé (oeufs trop cuits, tomates pas cuites) et le café est le plus épouvantable jamais bu!
Séjour de 4 nuits en septembre 2018

10/10 Excellent

Estelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2018

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
À recommander sans modération!
Notre chambre était superbe et très confortable, et le personnel aimable et attentif. Cet hôtel est excellemment situé dans l'une des artères principales de Cardiff, à proximité de tous les principes sites à visiter dans la ville et il n'est pas nécessaire d'aller très loin pour trouver son bonheur aussi bien pour le shopping que pour la restauration. Nous garderons un excellent souvenir de notre séjour dans une ville et dans un hôtel tous les deux très accueillants.
Séjour de 1 nuit en mai 2017

8/10 Bien

Siwen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked this place, it’s a convenient place, and the building is quite, staff are very nice, feel welcoming as well. Only thing is the wood floor inside does not feel really clean, I guess it’s the age. But the bedding had strong smell, smells like it did not dry up properly
Séjour de 1 nuit en mai 2024
Réponse de Catherine le 27 mai 2024
Good evening Siwen, Thank you for your amazing review, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

8/10 Bien

elisabeth

Les points forts : Propreté et personnel et service
Convenient location, access was challenging...too many stairs! Breakfast was limited.
Séjour de 2 nuits en mai 2024
Réponse de Thomas le 19 mai 2024
Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

6/10 Satisfaisant

Kirsty

Voyage en couple
Les points forts : Propreté et personnel et service
Location amazing. Right in the centre of town. Lots of stairs, be prepaid if you are on the 6th 7th floor! Definitely in need of new beds. And you need to be 6/7ft to see out of the windows. If your below that, stand on the bed. Then you might see the sky. Disappointed!
Séjour de 2 nuits en mai 2024
Réponse de Thomas le 17 mai 2024
Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

8/10 Bien

Bryn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were Brilliant, Room great size and cleaned well. Bathroom amenities could have been better
Séjour de 2 nuits en mai 2024
Réponse de Thomas le 15 mai 2024
Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

8/10 Bien

Eleanor

Voyage en couple
Les points forts : Personnel et service et équipements
Good hotel to stay at if you want to be in the city centre and near to the Principality Stadium.
Séjour de 1 nuit en mai 2024
Réponse de Thomas le 15 mai 2024
Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

8/10 Bien

Jean

Les points forts : Équipements
Centre of Cardiff
Séjour de 1 nuit en mai 2024
Réponse de Thomas le 15 mai 2024
Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

8/10 Bien

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property central Modern hotel inside Housekeeping late one day Did not risk parking in NCP car park
Séjour de 3 nuits en mai 2024
Réponse de Thomas le 15 mai 2024
Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

10/10 Excellent

deborah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
quiet, clean hotel, well staffed
Séjour de 1 nuit en mai 2024
Réponse de Catherine le 6 mai 2024
Good evening Deborah, Thank you for your amazing 5/5 review, we appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Thomas le 6 mai 2024
Good evening, Thank you for your wonderful feedback we appreciate it. Kind Regards, The Royal Hotel Team

6/10 Satisfaisant

Rob

Voyage en groupe
The only fault I had was struggling to get up 47 steps on stairs to get to the second floor for reception . Not that long had a spine operation and found it a real struggle . I never seen any info on booking this hotel before hand otherwise I wouldn’t have booked this hotel . Other than that room was really clean and staff and location was great .
Séjour de 2 nuits en avril 2024
Réponse de Catherine le 14 avr. 2024
Good evening Rob, Thank you for your feedback regarding your recent stay with us, please see our information regarding both entrances to the hotel displayed on the Expedia booking page: "The Hotel has entrances on both Westgate Street, CF10 1TL and St Mary Street - CF10 1DW (Pedestrianized). Guests with heavy luggage or guests with mobility issues are recommended to use the Westgate Street entrance, CF10 1TL, which is step free." Kind Regards,

10/10 Excellent

Chris

Séjour de 1 nuit en avril 2024
Réponse de Thomas le 6 mai 2024
Good evening, Thank you for your wonderful feedback we appreciate it. Kind Regards, The Royal Hotel Team

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
With In easy walking distance of the city centre
Séjour de 2 nuits en mars 2024
Réponse de Catherine le 6 avr. 2024
Good evening, Thank you for your wonderful feedback we appreciate it, we look forward to welcoming you back.Kind Regards,

8/10 Bien

David

Séjour de 1 nuit en mars 2024
Réponse de TW le 24 avr. 2024
Thank you for your review and score following your recent stay with us. With best wishes The Royal Hotel Team

10/10 Excellent

Melanie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A lovely overnight stay, hotel was excellent, beautifully clean and the staff were particularly pleasant and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Catherine le 6 avr. 2024
Good evening, Thank you for your wonderful feedback we appreciate it, we will pass your comments onto the staff and relevant departments.Kind Regards,

10/10 Excellent

Gregory, Golden

Séjour de 1 nuit en mars 2024
Réponse de Catherine le 14 avr. 2024
Good evening Gregory, Thank you so much for your dazzling 5/5 review, we greatly appreciate it and look forward to welcoming you back in the future. Kind Regards

6/10 Satisfaisant

Jennifer

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
While the location and staff are wonderful, we were left disappointed in our room. This room would be a nightmare for any elderly people and is a nightmare for women. There are no plugs in the bathroom so you can’t do anything using the mirror. The blowdryer is attached to the wall in the closet so you essentially have to bend into the closet to dry your hair. We found one plug to use for all of our needs and it was no where near the side tables. The shower has no shelves or place to put shampoo or anything and for older people can be dangerous bending down to get things off the floor. The bedroom floor was covered in glitter as well. Overall our stay was pleasant, the staff were very knowledgeable and friendly, it was clean for the most part, but it’s not user friendly women and maybe not the safest for elderly people.
Réponse de Bayleigh le 13 mars 2024
Good afternoon, We are disappointed to hear about your issues with the room during your stay. Unfortunately, in the UK there are limitation on where sockets can be placed in bathrooms and to adhere to these would negate the convenience of having a socket in the bathroom. We also have rooms that have baths available on request for people who struggle to use showers.We are sorry your bedroom floor didn't live up to our usual standard of cleanliness and will pass on your comment to the housekeeping team.We are glad you enjoyed the rest of your stay and the staff were pleasant and we hope to welcome you back soon.Kind regards,The Royal Hotel Cardiff

8/10 Bien

Simon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great central location
Séjour de 1 nuit en mars 2024
Réponse de Catherine le 3 mars 2024
Good evening, Thank you for your 4/5 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Tracy

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel was in a fab location for our needs the gentleman on reception were very friendly and rooms were warm comfortable and clean ,
Séjour de 1 nuit en janvier 2024
Réponse de Bayleigh le 3 févr. 2024
Good morning and thank you very much for taking the time to share your lovely comments about your stay with us. We will pass on your kind message to the relevant staff and we look forward to welcoming you again.Kind RegardsThe Royal Hotel Reception Team

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly & comfortable
Lovely overnight stay for work. Friendly staff, comfortable and felt safe for someone travelling alone. Would be great to have a bit more choice re: tea/coffee for decaff/herbal
Séjour de 1 nuit en décembre 2023
Réponse de Bayleigh le 3 févr. 2024
Good morning and thank you so much for taking the time to share your positive review about your stay with us. We will pass on your comments to the staff and we look forward to welcoming you again.Kind RegardsThe Royal Hotel Reception Team

6/10 Satisfaisant

Jennifer

Close to the Cardiff Castle and train station. Wifi not the best and would drop out when using. Easy walk to dining options and shops.
Séjour de 2 nuits en décembre 2023
Réponse de Bayleigh le 3 févr. 2024
Thank you for taking the time to review your recent stay with us, we appreciate the feedback and hope to welcome you back soonKind Wishes,The Royal Hotel Reception Team

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would always stay a the Royal Hotel, because the Staff are very friendly and helpful ,plus the hotel is in the right place highly recommended
Séjour de 5 nuits en janvier 2024
Réponse de Eva le 22 janv. 2024
Thank you for your lovely feedback and review following your recent stay with us.We look forward to welcoming you back to the hotel.With best wishes

4/10 Médiocre

Benjamin

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
When arriving to our room we noticed stains on our bed we looked past this however in the morning when having a shower the water was very cold. Decided to have a cup of tea and the milk looked off , had lumps in it. No one asked us on reception how our stay was . I left a note in the room and also the cups with the milk in so they could see. We stayed here on 13/1/24
Séjour de 1 nuit en janvier 2024
Réponse de Eva le 19 janv. 2024
Dear BenjaminThank you for taking your time to raise your disappointment following your recent stay with us. Your valuable feedback is appreciated, as this will help us to further improve our standards.I was sorry to read that there were stains on your bed. This is not to our usual high standard of cleanliness that we pride ourselves in. Your comments have been passed on to our housekeeping team to ensure that this can be dealt with appropriately to avoid repeat occurrence.I was surprised to read your comment about the milk. The individual UHT milk portions that we provide on the tea trays have a Best Before date of the 24th March 2024.It is therefore expected for the milk to be without lumps. Unfortunately, it is not feasible for the staff to open each milk portion to check its freshness as this would render the milk portions useless. Had you brought this to our attention at the time, the staff at Reception would have been more than happy to provide you with fresh milk.Following your comment about the shower running cold water, the shower unit has since been tested, as running cold water is usually an indicator that part of the shower valve has failed. I am sorry that you feel our customer service on check out was not to your expectations, and whilst it is our standard to ask our guests how their stay was, our staff also rely on our guests to provide any feedback, good or bad, as this will then be dealt with the same day.Thank you again for bringing the above shortfalls to our attention. With best wishesEva ( Duty Manager )

10/10 Excellent

Helen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Another great stay at the royal hotel, breakfast was good and the staff very friendly. Will definitely stay again!
Séjour de 1 nuit en janvier 2024
Réponse de Bayleigh le 17 janv. 2024
Thank you very much for your kind review, we greatly appreciate you taking the time to share your comments. We are glad you enjoyed your stay and look forward to welcoming you back again soon.Kind regards,he Royal Hotel Reception Team

10/10 Excellent

Mihaela

Séjour de 1 nuit en décembre 2023
Réponse de Bayleigh le 17 janv. 2024
Thank you for your glowing review of your stay with us. We appreciate you taking the time to share your thoughts and look forward to welcoming you again soon.Kind Regards,The Royal Hotel Reception Team

8/10 Bien

Peter

Séjour de 1 nuit en décembre 2023
Réponse de Bayleigh le 28 déc. 2023
Good Afternoon,Thank you for your review, we greatly appreciate you taking the time to share your thoughts on your stay with us. We look forward to welcoming you again soon.Kind Regards,The Royal Hotel Reception Team

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very very strict about the 15.00 check in, I arrived at 14.40 but had to wait until 15.00, this isn't a complaint but I found it odd as the same staff were there are 14.40 as at 15.00 and nothing changed
Séjour de 1 nuit en décembre 2023
Réponse de Thomas le 19 déc. 2023
Thank you for taking the time to review your stay with us. In relation to the strict check in time; we have it in place for housekeeping more so than reception. We've been very busy over the last few weeks and house keeping need the check in time fixed to make sure the rooms are up to standard, I apologise if it caused any inconvenience. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

8/10 Bien

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en décembre 2023
Réponse de Thomas le 19 déc. 2023
Thank you for taking the time to review your stay with us. We appreciate your fantastic feedback.We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Warm and welcoming!!!
Thankyou for making us feel welcome and an upgraded treat aswell. Hotel is in the centre of Cardiff which was so convenient to the shops and castle which we visited.
Séjour de 1 nuit en décembre 2023
Réponse de Catherine le 17 déc. 2023
Good afternoon Sharon, Thank you so much for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Sally

Fantastic location
Séjour de 1 nuit en décembre 2023
Réponse de Catherine le 17 déc. 2023
Good afternoon Sally,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to enjoy the city
Séjour de 1 nuit en décembre 2023
Réponse de Bayleigh le 22 déc. 2023
Good Morning Julie,Thank you very much for your kind review, we greatly appreciate any feedback. We hope to welcome you again soon.Best wishes,The Royal Hotel Reception Team

8/10 Bien

David

Séjour de 2 nuits en décembre 2023
Réponse de Catherine le 17 déc. 2023
Good afternoon David,Thank you for your great 8/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Catherine le 17 déc. 2023
Good afternoon Stephen,Thank you for your dazzling 5/5 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Séjour de 1 nuit en décembre 2023
Réponse de Catherine le 17 déc. 2023
Good afternoon David,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Sheila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent pre Christmas stay
Stayed here for the 3rd time & it didnt disappoint again. Lovely room. Friendly staff & service
Séjour de 2 nuits en décembre 2023
Réponse de Bayleigh le 12 déc. 2023
Good evening Sheila,Thank you very much for your wonderful review. We look forward to welcoming you again soon.Kind regards,the Royal Hotel Reception Team

2/10 Horrible

m

Séjour de 1 nuit en décembre 2023
Réponse de Catherine le 17 déc. 2023
Good afternoon m,Thank you for your feedback, please feel free to reach out to our team at the hotel regards to your recent stay with us, we will be glad to hear your feedback. Kind Regards,

4/10 Médiocre

Stephen P

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Weekend stay in Royal Hotel, Cardiff
Spring mattress of bed had seen better days.Towels and soaps replaced despite weekend stay and further use. Air conditioning very noisy and room stifling hot when turned off. Hotel plagued by extreme noise outside, including street karaoke going on until late, after 11 pm
Séjour de 2 nuits en décembre 2023
Réponse de Catherine le 17 déc. 2023
Good afternoon Stephen P,Thank you for providing us with your valuable feedback. We truly appreciate your input and will ensure that your comments are shared with the appropriate departments for the purpose of making necessary improvements.Kind Regards,

8/10 Bien

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Catherine le 17 déc. 2023
Good afternoon Melanie,Thank you for your 8/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Jackie

Séjour de 1 nuit en décembre 2023
Réponse de Catherine le 17 déc. 2023
Good afternoon Jackie,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Excellent

Robbie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Catherine le 17 déc. 2023
Good afternoon Robbie,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

8/10 Bien

Andy

Voyage en couple
Overall happy with the hotel but there is a slight smell as you walk into the hotel and the bathroom in the rooms,think you might have a problem with your drains.
Séjour de 1 nuit en décembre 2023
Réponse de Catherine le 5 déc. 2023
Good evening Andy, Thank you for your feedback, we greatly appreciate it. We will handover your feedback to the relevant departments.Kind Regards,

10/10 Excellent

Colin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The noise from the street was very loud until around 5am with drunken revellers and we were on the 7th floor
Séjour de 2 nuits en décembre 2023
Réponse de Thomas le 5 déc. 2023
Thank you for taking the time to review your stay with us. We appreciate your feedback and will pass on any relevant messages to the correct staff and/or departments. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team