Bar (sur place)
Vérifier la disponibilité

Avis sur Coldra Court Hotel by Celtic Manor

3.5 out of 5
Coldra Court Hotel by Celtic Manor
Chepstow Road, Langstone, Newport, Wales

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 424 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 337 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 130 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 73 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1000." "

8,6/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Fabrice

Séjour de 1 nuit en mai 2020
Réponse de Sian le 9 juin 2020
Fabrice, Thank you for your review! Kindest regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel. Piscine et jaccuzzi très bien.
En famille, l'enregistrement a été un peu long. Les chambres sont très belles. Le Buffet du petit déjeuner est très bien avec de nombreux choix et dans un cadre agréable. Nous avons profité de la piscine et du jacuzzi (eau à la bonne température)
Séjour de 1 nuit en juillet 2017
Réponse de Felicity le 25 août 2017
Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay and look forward to welcoming you back in the future. Best wishes Felicity

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Eloise

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en avril 2024

8/10 Bien

Stephen Brendan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and professional staff
Séjour de 1 nuit en avril 2024
Réponse de FR le 16 avr. 2024
Thank you Stephen, we hope to welcome you back very soon,

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic stop over for a concert at ICC Wales. Hotel was such amazing value and quality that I would return again just to stay there for a night even if not going to the ICC!
Séjour de 1 nuit en avril 2024
Réponse de FR le 8 avr. 2024
Thank you Jessica, we hope to welcome you back very soon.Best wishesFelicity

8/10 Bien

Ernestas

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Add £10 for parking!!
Séjour de 1 nuit en avril 2024
Réponse de FR le 8 avr. 2024
Thank you for your review and rating.

6/10 Satisfaisant

Gary

Les points forts : Infrastructures et conditions de l’hébergement
A really average hotel - cheap room prices are offset with expensive (and average) food & drinks. A long walk from the carpark to the reception in the rain and a very nice room that hadn't been cleaned properly (biscuit crumbs still on the chairs). The broken toilet seat took too long to repair and overcharged for the poor breakfast the next day. The staff are pleasant enough. But the shortcomings in the hotel design, layout and food are not enough to tempt me back
Séjour de 1 nuit en avril 2024
Réponse de FR le 8 avr. 2024
Dear GaryThank you for the review. I am so sorry that you have been left disappointed as that's never our intention. I will share all of your feedback with our Head of Operations so that it can be investigated further.I very much hope that we can welcome you back to The Celtic Collection for a much improved experience.Best wishesFelicity

10/10 Excellent

Tudor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent venue. Thoroughly enjoyed our stay
Séjour de 1 nuit en mars 2024
Réponse de FR le 27 mars 2024
Thank you Tudor, please come back and stay soon.

2/10 Horrible

Kevin

I ordered room service and after an hour it still hadn’t arrived so I called only for the woman on the other end of the phone refer to me as man, I had to re-order my food which took 15 minutes but arrived warm at best.
Séjour de 1 nuit en mars 2024
Réponse de FR le 18 mars 2024
Dear KevinThanks for posting a review, I am so sorry to read of the issue that you experienced, this isn't our normal standard of service and I have asked our Food and Beverage manager to investigate this further to find out what happened on this occasion.My sincere apologies again and I hope that we can welcome you back in the future for an improved experience.Best wishesFelicity

6/10 Satisfaisant

janet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Hotel room was adequate but looked tired, needs a refresh. Bathroom was small and difficult to get into, door opened onto the bath. In staying at the hotel I do not expect to pay to park my car over night (£10) per night, this added charge needs to be clearer when booking.
Séjour de 2 nuits en mars 2024
Réponse de FR le 18 mars 2024
Dear JanetThanks so much for taking the time to post a review, I will share all of your feedback with our senior team.I very much hope that we can welcome you back in the future.Best wishesFelicity

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lovely.hotel.staff, amazing will.stay again
Séjour de 2 nuits en mars 2024
Réponse de FR le 18 mars 2024
Thank you Julie. we hope to welcome you back very soon!

6/10 Satisfaisant

Adam

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Cosy and convenient place to stay in the area with a good range of options in terms of room sizes for families. But sadly does have a habit of overlooking little touches and features when busy.
Séjour de 1 nuit en mars 2024
Réponse de FR le 18 mars 2024
Dear AdamThanks so much for the feedback, I am sorry to read your comments, please be assured that they will be shared with our Operational Team. I hope that we can welcome you back very soon.Best wishes

10/10 Excellent

simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de FR le 18 mars 2024
Thanks for the review and rating!

6/10 Satisfaisant

Stephanie

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Property was beautiful. Staff were really rude and for the price they should be a lot more pleasant and polite.
Séjour de 2 nuits en février 2024
Réponse de FR le 1 mars 2024
Thank you for your feedback, I am so sorry to read your comments about the team as we normally receive such positive feedback, I will share your review with our management team.We hope to welcome you back for an improved experience.Best wishes

4/10 Médiocre

Andrew

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Not disabled friendly
I asked for a ground floor room due to disabilities was told there wasnt 1 available and had to use upstairs room, Guy behind me asked and was swapped having to pay additional fee a service i wasnt even offered. Disabled parked all taken by work vans
Séjour de 1 nuit en février 2024
Réponse de FR le 1 mars 2024
Dear AndrewI am so very sorry to read your review, we certainly did not get it right for you on this occasion and I will be sharing all of your comments with our Operational team so that we can look into this further.My sincere apologies and I hope that we can welcome you back in the future for an improved experience.Best wishesFelicity

10/10 Excellent

Callum

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Amazing
Séjour de 2 nuits en février 2024
Réponse de FR le 1 mars 2024
Thanks so much for the review, please come back and visit soon!

4/10 Médiocre

Helen

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Poor
No where on the hotel site does it say there is additional costs for Parking. The lamps in the room did not work, there was a big hole in the bathroom door, the extractor fan would not switch off so it was going all night making it really noisy. The mattress was lumpy. I had to return my food to the bar as the order was wrong, TWICE! and I wasn't offered a discount on the cost. I have had to chase up the invoice for parking 3 times. Overall VERY VERY disappointed and I will be going back to stay at Premier Inn/Travelodge from now on!
Séjour de 2 nuits en février 2024
Réponse de FR le 1 mars 2024
Dear HelenThanks for the review, I am so very sorry that you left disappointed, we detail the 10 car parking charge on our Expedia page to try and ensure all guests are aware prior to making a reservation. My apologies also for the disappointments with your room and issue at the bar, I will be discussing this with our Operations Manager so that we can see what went wrong on this occasion.My sincere apologies again and I hope that we can welcome you back for an improved experience.

6/10 Satisfaisant

Jasmin

Séjour de 1 nuit en février 2024

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de FR le 19 févr. 2024
Thanks for the 5/5 review!

10/10 Excellent

Kathryn

Séjour de 2 nuits en février 2024

10/10 Excellent

Sarah

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel
Lovely comfortable hotel and amazing staff!
Séjour de 1 nuit en février 2024
Réponse de FR le 19 févr. 2024
Thank you Sarah, we hope that you can come back and visit soon!Best wishes

8/10 Bien

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice hotel with excellent staff. I booked and paid for the hotel via Expedia but on check-in a further £50 was requested as a holding deposit. Was not advised this would be a requirement and have never been asked for something like that before in any other hotel. Besides that little surprise the hotel is nice, clean and the staff are brilliant.
Séjour de 1 nuit en février 2024
Réponse de FR le 19 févr. 2024
Dear ChristopherThank you for taking the time to post a review. I am sorry that you were unaware of the 50.00 pre authorisation. we do our best to detail it on all websites so that guests are aware prior to making a reservation. It is a policy that most large hotels have as it allows guests to charge incidentals to their room account.Thank you again and I hope that we can welcome you back in the future.Best wishesFelicity

8/10 Bien

JOANNA

Séjour de 2 nuits en février 2024

8/10 Bien

D

Voyage d’affaires
Les points forts : Personnel et service
Overall a good stay
Initial impressions of the hotel are great. Hotel reception had great decor. Receptionists knowledgeable and friendly. Bar and restaurant looked great. Route to rooms though had a damp smell. Windows on ground floor rooms had curtains but no blinds or voiles with a path going right past the window.
Séjour de 2 nuits en février 2024
Réponse de FR le 14 févr. 2024
Dear DThanks for the review. It was great to read your comments about our front desk team. I am sorry that you found an odour in a corridor I have asked our Housekeeping Manager to look into this further.Thank again and we hope to welcome you back in the future.Best wishes

10/10 Excellent

Gerry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de fr le 14 févr. 2024
Thanks for the rating!

8/10 Bien

Lesley-ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de fr le 14 févr. 2024
Thanks for the rating!

10/10 Excellent

Richie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de fr le 14 févr. 2024
Thanks for the rating!

6/10 Satisfaisant

Dorcas

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Matt

Séjour de 1 nuit en janvier 2024
Réponse de FR le 14 févr. 2024
Thanks for the rating!

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de fr le 14 févr. 2024
Thanks for the rating!

10/10 Excellent

LUKE

Séjour de 2 nuits en janvier 2024
Réponse de FR le 14 févr. 2024
Thanks for the rating!

10/10 Excellent

paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Séjour de 1 nuit en janvier 2024
Réponse de FR le 24 janv. 2024
Thanks for the review and rating Paul! Please come back soon.

10/10 Excellent

Sarah

Séjour de 1 nuit en janvier 2024
Réponse de FR le 15 janv. 2024
Thanks for the 10 out of 10 review!

10/10 Excellent

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Excellent hotel with very friendly, accommodating and efficient staff. The breakfasts are really good with so much choice. The room was spacious and clean
Séjour de 3 nuits en décembre 2023
Réponse de FR le 15 janv. 2024
Thanks so much Deborah! We hope to welcome you back very soon.

8/10 Bien

F

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Birthday visit
Very Good
Séjour de 1 nuit en janvier 2024
Réponse de FR le 15 janv. 2024
Thank you for the review and rating!

8/10 Bien

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and comfortable.
Hotel nice and comfortable. Stayed before in 2019 and has changed a lot. Breakfast was basic and some cold and dried up. The swimming was nice and not too busy
Séjour de 1 nuit en décembre 2023
Réponse de FR le 15 janv. 2024
Thanks fort he feedback Sharon, I am so sorry about the issue with breakfast, I hope that you spoke with a team member whilst you were with us so that we could resolve this for you, I will pass this onto our Breakfast team.Please come back and stay again soon!

6/10 Satisfaisant

Sioned

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de fr le 14 févr. 2024
Thanks for the rating

8/10 Bien

Alison

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely overnight stay.
Just a 1 night stay between Christmas & New Year. The staff were all friendly and helpful. Had a lovely meal in the restaurant. We were a little disappointed that the pool was closed on the morning of our departure. However, it was necessary for H & S reasons. The hotel went over and above to apologise by providing breakfast free of charge. The pool was also back up and running just before we departed as promised by the hotel. Check in and out was easy. We haven’t visited Celtic Collection hotels for a while as we had felt service and value for money had gone downhill. However, staff at Coldra Court more than made up for it. Hopefully be back soon.
Séjour de 1 nuit en décembre 2023
Réponse de Dessy le 4 janv. 2024
Thank you for your recent stay and lovely feedback Alison. You kind words about the team and the property in general mean so much to us . We loved having you in Coldra and please accept once again our apologies for the pool being closed because of H&S reasons .I hope you do not leave it too late until your next stay with us . Warm Regards,

6/10 Satisfaisant

John

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Smita

Voyage en famille
Les points faibles : Personnel et service
Average Stay
Very average. Customer service was poor as anything you needed you had to get from the front desk. No water in the room. Pretty basic
Séjour de 2 nuits en décembre 2023
Réponse de Dessy le 4 janv. 2024
Thank you for your recent stay and for taking the time to provide us with your feedback Smita . I am so sorry you felt our customer service was poor as it is something we pride ourselves in .It looks like we fell short of meeting your expectations and I hope we get the chance to welcome you back in future to make up for it.Regards,

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was located for our needs, the staff went above and beyond to help
Séjour de 2 nuits en décembre 2023
Réponse de Dessy le 4 janv. 2024
Thank you for your recent stay and lovely feedback about the team and the location of the property Denise . We hope we get the chance to welcome you back in the near future . Warm Regards,

6/10 Satisfaisant

Mandy

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Shaun

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
You can’t go wrong
Always a great place to stay, staff are so friendly and always helpful. Great location to use as a hub, easy access to shops and restaurants and minutes away from M4 if you need to commute further west or east.
Séjour de 1 nuit en décembre 2023
Réponse de FR le 18 déc. 2023
Thank you ShaunYour review and rating means such a lot to us, we hope that you can come back and stay very soon.Best wishesFelicity

2/10 Horrible

Norma

Séjour de 3 nuits en décembre 2023
Réponse de Dessy le 4 janv. 2024
Thank you for taking the time to provide us with your feedback after the stay with us at Coldra Court Hotel .

10/10 Excellent

Philip

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
As always a lovely stay my only issues was the pool was too cold for my 20 month old daughter after 30 minutes she was shivering it's usually warm but this time it was 29 ok for me but not for her
Séjour de 1 nuit en décembre 2023
Réponse de FR le 18 déc. 2023
Dear PhilipThank you for the review, I am so sorry for the issue with the pool temperature, I can confirm that we had an issue and our maintenance team worked hard to fix it as quickly as possible, I am sorry that it impacted your enjoyment, I hope that we can welcome you back in the future.Best wishesFelicity

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Shannune

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Tracie

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Shaun

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023