Dear Maurice,We would like to thank you for reviewing your experience.It's disheartening to learn that the behaviour of others negatively impacted your stay. We strive to maintain a serene environment and are addressing the concerns you’ve raised. Regarding the room and parking fee, we aim to provide value through our amenities such as complimentary wifi, a fitness room, and a rainfall shower in each room. We regret to hear that these aspects did not meet your expectations this time.We are also sorry to hear about the oversight with the free drinks offer. This is certainly not the standard we aim to uphold. Our intention is always to provide clear and beneficial promotions to enhance our guest's experience.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Dorota Price, General Manager

Dear Judith,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Dorota Price, General Manager

Dear Ivor,Thank you for taking the time to share your review.We are delighted to learn that you found the cleanliness of our rooms to be impeccable and our hotel's condition to be within your expectations. These are facets of our service we take immense pride in and continually strive to maintain.Our parking policy has been updated to ensure the maintenance and security of our parking facilities. We understand that changes in policy may come as a surprise and we apologize for any inconvenience this may have caused. Additionally, our intention is always to offer added value to our guests' experience while also respecting their preferences and privacy; rest assured that we have noted your comments regarding your complimentary drink experience. On the subject of the room key system, we apologize for any inconvenience you faced. The system is designed for energy conservation and guest safety, although we understand it may have caused a moment of discomfort during your partner's brief absence. As for the bedding, we offer duvets that many guests find comfortable, but we acknowledge that personal preferences vary, and we will take your feedback into consideration.We hope to provide you with a more enjoyable stay in the future.Kind regards,Dorota Price, General Manager

Dear Nicola,Thank you for sharing this lovely review.It's wonderful to hear that the interior of Mercure Cardiff North was to your liking and that you found your room clean and modern. Our team strives to maintain high standards of cleanliness and guest comfort, so your comments are very encouraging.We are also thrilled that you enjoyed the breakfast and found it to be good value with a great choice. Providing a delightful dining experience is something we take great pride in.It's heartening to know that our staff made a positive impression with their friendliness. We believe that our team's hospitality is crucial to a memorable guest experience.We look forward to welcoming you back to Mercure Cardiff North in the future.Kind regards,Dorota Price, General Manager

Dear David,Thank you for such a positive review of your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back in the future.Kind regards,Dorota Price, General Manager

Dear Guest,Thank you for taking the time to review your experience at our hotel.We are delighted to hear that you found the beds comfortable and your room clean and well-appointed. Furthermore, our team is committed to providing a high standard of service, so it is rewarding to know that this was reflected in your experience.We regret any confusion regarding the parking charge. Please be assured that we aim to be transparent with our amenities and fees, and we are currently reviewing our information to ensure clarity for all our guests. Mercure Cardiff North strives to offer exceptional value, and we believe our secure on-site parking, with its nominal fee, contributes to the convenience of our guests' stays.Nevertheless, your satisfaction with our convenient location is much appreciated, and we agree that our proximity to Cardiff's major business parks and cultural landmarks makes for an ideal base when visiting the area.The entire team certainly hope we can see you again in the future. Kind regards,Dorota Price, General Manager

Dear Tony,Thanks for taking the time to share your views about your visit to our hotel.We regret to hear that the parking charge upon arrival was not anticipated. We strive to ensure all fees are communicated clearly and will review our pre-arrival information to enhance guest awareness.We are glad you chose Mercure Cardiff North for your stay and thank you for your candid remarks, which are integral to our continuous improvement.It would be a pleasure to welcome you back on another occasion. Kind regards,Dorota Price, General Manager

Dear Clare, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our rooms immaculate and the overall condition of Mercure Cardiff North to be up to your satisfaction. It is our priority to provide a comfortable and well-appointed environment for our guests.We regret to hear about your dissatisfaction with the parking fee. Please understand that our parking charge is in place to ensure that our facilities are maintained to a high standard for our guests. We strive to provide clear information about any additional costs and we are currently reviewing our policies to enhance our guests' experience.We also take note of your thoughts on our service. Our team is committed to delivering exceptional service and we will continue to strive for improvement in this area. Your comments regarding the room amenities are much appreciated and we're glad you enjoyed the conveniences provided in your room.We hope to welcome you back. Best wishes,Atanas Mladenov, Front Office Manager

Dear Paul,Thank you for such a great review.It brings us immense joy to know that our dedication to maintaining impeccable cleanliness and providing top-notch amenities has resonated so well with you. Our team takes great pride in the condition of Mercure Cardiff North and is thrilled to receive such high praise for their efforts. Your acknowledgment of the exceptional service you received is truly motivating for us all.Thank you once again for choosing our hotel for your stays in recent weeks. We are delighted to have been your chosen accommodation and look forward to continuing to exceed your expectations.We look forward to a return visit from you in the future.Best wishes,Atanas Mladenov, Front Office Manager

Dear Antony,Thank you for taking the time to review your stay.We are delighted to hear that the culinary offerings at our RGB Restaurant greatly pleased you and that the comfort of our beds contributed positively to your stay.However, we regret to learn about your dissatisfaction with the room lighting and the cleanliness of the tea tray and cups. Please rest assured that this is not reflective of our usual standards, and we will review our housekeeping protocols to ensure such oversights are not repeated. Our aim at Mercure Cardiff North is to provide a clean and welcoming environment for all our guests.We also take pride in the modern décor of our hotel and are glad that the interior exceeded your expectations upon arrival. It is our hope that the conveniences and amenities we offer, such as the comfortable beds and quality dining, will encourage you to consider us for your future lodging needs.We look forward to welcoming you back.Best regards,Dorota Price, General Manager

Dear Paul,Thank you for sharing your review.We are delighted to hear that you found our hotel very clean and appreciated the spaciousness of our lobby and lounge. It is gratifying to learn that our staff's service met your expectations, contributing to a positive experience at Mercure Cardiff North.However, we regret to hear of your concerns regarding the parking fee and the variety of our food menu. We aim to provide a competitive parking rate and will certainly review your comments in our ongoing efforts to enhance guest experiences. As for the dining options, our RGB Restaurant takes pride in its varied menu, but we understand the importance of rotating our offerings to ensure our guests have an enjoyable culinary experience during extended stays. Your insights are invaluable to us.We hope to be able to welcome you again in the future.Best regards,Dorota Price, General Manager

Dear Damian,Thank you for sharing your review.We are thrilled to hear that you found our staff friendly and efficient, and that our facilities catered well to your furry companion. It's also gratifying to know that the location and the ease of parking added to the convenience of your stay, despite the small extra cost.Your appreciation for our breakfast buffet and the cleanliness of your room is much valued, and we are delighted that these aspects contributed positively to your stay. We also take pride in the condition of our hotel and the level of service we offer, so your kind remarks are especially rewarding.It's wonderful to know that our room amenities met your expectations and provided comfort during your time with us.We all hope that we will have the chance to welcome you back on another occasion. Kindest regards,Atanas MladenovFront Office Manager

Dear Sir,Thank you for taking the time to share your review.We are truly sorry to hear that your stay did not meet your expectations, particularly regarding the noise levels. We aim to provide a restful environment for our guests, and we regret any disturbances that you encountered. While we understand that the quality of breakfast is a matter of personal taste, we are committed to offering a varied menu to suit a range of preferences. We apologise if our selection did not align with your expectations on this occasion, and will consider your feedback as we continue to improve our guest experience.Nevertheless, it's reassuring to know that you found our staff to be helpful, as our team is dedicated to providing the best service possible.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Dorota Price, General Manager

Dear Matthew,Thank you for taking the time to share your review.It's disheartening to learn that the location of our hotel was not as you anticipated. Our quiet residential area is indeed a short distance from the vibrant Docklands, and we strive to ensure all guests are aware of our location when booking. We also sincerely apologize for any unwelcoming interaction encountered at reception. Courtesy is a cornerstone of our service philosophy, and it's concerning to hear of your partner's experience. We’ll be sure to investigate your concerns internally.We also understand your disappointment regarding the room size and lack of a refrigerator in the classic room. Our Privilege rooms offer additional amenities, including a mini refrigerator, which may better suit your preferences for a future stay. Furthermore, your comments on the dining experience and the side order error have been noted; we usually pride ourselves on our culinary offerings and regret that it fell short. The feedback on drink prices will also be taken into consideration, as we aim to provide value in all aspects of our service.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Dorota Price, General Manager

Dear Guest,Thank you for taking the time to provide valuable feedback on your recent stay with us.It is heartening to hear your appreciation for the cleanliness and maintenance of our hotel, as well as the spaciousness of our lounge area. We regret to hear your remarks concerning the gents toilet, and we will certainly look into this matter to ensure that our high standards of hygiene are upheld throughout all facilities. Likewise, we take your comments regarding our bar service seriously and will reflect on how we can enhance our customer service training. Your commendation for our reception staff is greatly valued, and we are pleased that their service contributed positively to your experience at Mercure Cardiff North.We hope we will have the opportunity to see you again in the future. Best regards,Dorota Price, General Manager

Dear Sandra,Thank you very much for your feedback.We're delighted to hear that you found our room cleanliness, hotel condition, service, and amenities to be exceptional. It's wonderful to know that our efforts to provide top-notch accommodations and service are appreciated by our guests. However, we're truly sorry to hear about the disturbance caused by a barking dog. While we are a pet-friendly hotel, we strive to ensure that all our guests have a restful experience and we regret any inconvenience this may have caused you.We hope to welcome you back. Best wishes,Dorota Price, General Manager

Dear Matt,Please accept our thanks for taking the time to review your visit.We're thrilled to hear that the modern and well-maintained interior of our establishment met your expectations. Our team is also pleased that you found the room's cleanliness and overall hotel condition to be impeccable. Regarding the fitness centre, we appreciate your feedback and would like to note that while we do offer a selection of equipment for our guests' wellness needs, we understand that fitness enthusiasts might miss the presence of free weights. Please rest assured that we are constantly looking at ways to enhance our guest amenities.We hope to have the occasion to welcome you back in the near future.Kind regards,Dorota Price, General Manager

Dear Shubha,Thank you for sharing this review.We are pleased that we were able to meet your expectations.It would be a pleasure to have you return on a future occasion.Best wishes,Dorota Price, General Manager

Dear Floyd,Thank you for sharing your review.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager.We hope you will come and stay with us again. Best wishes,Dorota Price, General Manager

Dear Derek,Thank you for taking the time to share your opinion with us regarding your stay.We're glad to hear that you chose to stay with us again. As we continuously strive to provide excellent service, we regret to hear that the parking fee did not meet your expectations. We introduced a parking fee to ensure that our facilities can be adequately maintained and secure for all our guests. Rest assured, we are committed to offering value through our amenities and services.We hope to welcome you back on future occasions.Best wishes,Dorota Price, General Manager

Dear Ben,Thank you for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again. Best wishes,Atanas MladenovFront Office Manager

Dear Alison,Thank you for reviewing your recent stay with us.We're delighted to hear that you enjoyed our breakfast selection, offering a wide variety of choices to start the day right.We’re sorry to hear that the room did not meet your expectations. Our aim is to provide comfortable and well-equipped rooms, and we regret that we did not fully meet this goal during your stay.We hope to welcome you back.Best wishes,Dorota Price, General Manager

Dear Tony, Thank you very much for this kind review of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Atanas Mladenov, Front Office Manager

Dear Stephen,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope that you will stay with us again many more times in the future. Best wishes,Atanas Mladenov, Front Office Manager

Dear Alicia,Thank you for sharing your review.We're delighted to hear that you found the bed in your room to be comfortable, a testament to our commitment to guest comfort as highlighted by our range of room options. It's also gratifying to know that our hotel restaurant met your expectations with its pleasant cuisine at reasonable prices. We strive to offer enjoyable dining experiences, so your positive feedback is greatly appreciated.We look forward to welcoming you back on a future occasion.Best regards,Dorota Price, General Manager

Dear Christopher,Thank you for commenting on your stay.We're thrilled to hear that our location was convenient for your needs and that you found our property to be well-maintained. It's wonderful that the breakfast offerings were to your liking, and we're glad the fish and chips delivered through our room service met your expectations. Regarding the parking charge, while we understand that any additional cost can be a concern, we strive to maintain competitive rates and provide the best services. Our secure parking facility is a valuable amenity for many of our guests.We hope to be able to welcome you back in the future. Kindest regards,Dorota Price, General Manager

Dear Demi,Thank you for sharing your opinion after your recent stay.We're thrilled to hear that our staff's politeness and the exceptional cleanliness of your room contributed positively to your stay. It's wonderful to know that the little details, like the care taken with your teddy bear, did not go unnoticed. Our team prides itself on providing a comfortable and welcoming atmosphere for all our guests.We look forward to welcoming you back. Best regards,Dorota Price, General Manager

Dear Lisa,Thanks for taking the time to review your stay at our hotel.We are truly sorry to hear about the cleanliness issues you've encountered during your stay. Please rest assured that maintaining a high standard of cleanliness is of utmost importance to us, and we take comments such as yours very seriously. We appreciate your observations and will be addressing these matters internally to ensure that they are not indicative of our usual standards.We hope to welcome you back in the future. Best wishes,Dorota Price, General Manager

Dear Abdul,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Atanas Mladenov, Front Office Manager

Dear Scott,Thank you for taking the time to share your opinion with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Dorota Price, General Manager

Dear Guest,Thank you for the time taken to review your stay.We're glad to hear that you found our hotel clean and that you considered our breakfast offerings to be satisfactory. It’s wonderful that the cleanliness of our rooms and the quality of our breakfast buffet align with our commitment to providing a comfortable and enjoyable stay.We regret to hear that there were aspects of your stay that did not meet your expectations. While our hotel has undergone recent renovations to enhance the guest experience, it seems we may have fallen short in ensuring your complete comfort regarding noise isolation and room temperature. Please rest assured that our air conditioning units are designed for individual comfort, and we are here to assist with any in-room amenity concerns, like the wall heater or air con unit, to ensure a pleasant room climate during your stay.We hope to welcome you back on another stay.Best wishes,Dorota Price, General Manager

Dear Iuliana, Thank you for your wonderful review, we are delighted that you had a great stay with us, and look forward to welcoming you back. With kindest regards,Atanas MladenovFront Office Manager

Dear Guest,Thanks for taking the time to share your experience with us.We're delighted to hear that you found our beds comfortable and enjoyed the food and service. Our team strives to provide a welcoming atmosphere and it's gratifying to know that we've succeeded in these areas. We regret to hear that our gym did not meet your expectations. While we are proud of the facilities we offer, however, we do realise that there is always room for improvement and we will certainly look into your comments regarding the damp odour. We're pleased to note that you found our parking to be reasonably priced, as we aim to provide convenience to our guests at a fair cost.We are hoping to welcome you back in the future. All the best,Dorota Price, General Manager

Dear Mariana, Thank you for your wonderful review, we are delighted that you had a great stay with us, and look forward to welcoming you back. Kindest regards,Atanas MladenovFront Office Manager

Dear Claire,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Atanas MladenovFront Office Manager

Dear Pasqual, Thank you for your wonderful review, we are delighted that you had a great stay with us, and look forward to welcoming you back. Kindest regards,Atanas MladenovFront Office Manager

Dear Tara,Thank you for sharing your review.We're pleased to hear that you found your room to be clean and spacious, reflecting our commitment to providing comfortable accommodations. It's also wonderful to know that our staff made a positive impact with their friendly and helpful service. We take pride in maintaining our hotel to a high standard, and we're glad that this resonated with you during your stay.It would be a pleasure to welcome you again. Best regards,Dorota Price, General Manager

Dear Martin,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We look forward to the chance to host you again for a more satisfying experience,Kind regards,Dorota Price, General Manager

Dear Gwynedd,Thank you for taking the time to review your stay.We're delighted to hear that you appreciated the cleanliness of your room and the overall condition of our hotel. It's also great to know that our services met your expectations and that the amenities provided in your room contributed to a pleasant stay. Our team strives to maintain high standards in every aspect of our guest experience, from the modern and colorful decor to the array of facilities such as the rainfall showers and satellite TV for on-demand movies in each room.We look forward to the pleasure of seeing you again in the future. Kind regards,Dorota Price, General Manager

Dear Trudie,Thank you for taking the time to share this review of your stay.We're delighted to hear you found your room to be clean and spacious. Our team takes pride in maintaining our high standards of cleanliness and comfort. Regarding the parking fee, we understand your concerns. As of the 1st of January, we have introduced a parking charge to better manage our facilities and continue to provide the best service possible. We assure you that this decision was made after careful consideration and is in line with enhancing our guest experience.We look forward to welcoming you again. Best wishes,Dorota Price, General Manager

Dear Andy,Thank you very much for this kind review of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to having the opportunity to welcome you back in the future. Best wishes,Dorota Price, General Manager

Dear Tony,Thank you for this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on future occasions. Best wishes,Dorota Price, General Manager

Dear Vincent,Thank you for taking the time to review your recent stay.We're delighted to hear you found our check-in process efficient and our interiors to your liking. It's also great to know that the comfort and modernity of our rooms met your expectations. Our team takes great pride in maintaining a welcoming atmosphere and providing amenities that contribute to a pleasant stay.We have noted your comment regarding the bathroom and would like to assure you that we are committed to the highest standards of maintenance and guest satisfaction. Our team is attentive to all feedback and continually strives to enhance our facilities.Your recommendation is much appreciated, and it serves as a wonderful endorsement for future guests considering a stay with us.We look forward to a return visit from you in the future.Best wishes,Dorota Price, General Manager

Dear Peter,Thank you for your review.We work very hard to provide a memorable experience for our guests, and we are delighted you enjoyed your experience with us.All of the team look forward to seeing you again in the future.Kind regards,Dorota Price, General Manager

Dear Kathryn,Thank you very much for your feedback.We're thrilled to hear you found the bed and pillows super comfortable, and that the plush carpet added to the coziness of your room. It's also great to know the shower design was to your liking, setting us apart from other hotels.We apologize for any inconvenience caused by the air conditioning unit in your room and regret that it disturbed your peace. Regarding the bathroom door stop, we appreciate you bringing this to our attention and will look into its placement to prevent future discomfort for our guests. We also note your mention of parking charges; this tariff was introduced this year to ensure the extra maintenance and security for our guests' vehicles.Your feedback on the service during check-in is valuable, and we strive to maintain a smooth and efficient process even during busy periods.We hope to see you again in the future. Best wishes,Dorota Price, General Manager