Avis
8,4
Très bien
8,2/10
Propreté
8,4/10
Personnel et service
8,4/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
1 avr. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en mars 2022
Réponse de SSIR le 29 avr. 2022
Greetings Stephanie,
We appreciate the thoughtful review and we hope to welcome you back to Paradise one day soon.
Kind regards,
South Seas Island Resort
8/10 Bien
Voyageur vérifié
Voyage en couple
15 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2019
Réponse de Guest Services le 16 févr. 2019
Dear Guest,
It was a treat to have you here, and we’re so glad that you enjoyed a refreshing drink at our beach bar! We want all of our visitors to enjoy relaxation, so we provide towel, lounger, and umbrella service at South Beach and Sunset Beach. Please let us know if you need anything on your next visit and we’ll take good care of you!
Cheers,
South Seas Island Resort
8/10 Bien
Petronille
10 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Petronille
Séjour de 3 nuits en février 2018
Réponse de Guest Services le 13 févr. 2018
Dear Petronille,
It was a pleasure to host your latest island getaway and to see your positive feedback. We’re delighted that you were able to relax and unwind with us here on Captiva Island, and we hope you’ll be back to see us again soon.
All the best,
South Seas Island Resort
10/10 Excellent
Callie
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Callie
Séjour de 3 nuits en mai 2024
10/10 Excellent
Charles Randall
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles Randall
Séjour de 5 nuits en mai 2024
2/10 Horrible
patricia
Voyage en famille
29 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
patricia
Séjour de 2 nuits en avril 2024
Réponse de SS le 30 avr. 2024
Dear Patricia, We were joyed to welcome you to topical Captiva, and we thank you for selecting us to serve as your beachside abode. As your comments note, we are still developing a new South Seas experience with new amenities being introduced to guests with each passing month. We apologize if something was missing that you would have enjoyed and we look forward to earning your endless accolades should you join us again. Until then.Warm regards, South Seas
10/10 Excellent
MaryBeth
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MaryBeth
Séjour de 5 nuits en mars 2024
Réponse de SS le 24 avr. 2024
Dear MaryBeth,We love to find the word “perfect” within our reviews and we thank you for spoiling us with your rave remarks. It has been a joy to welcome you back and we hope the future months provide us the chance to do so again. Until then.Warm regards,South Seas
2/10 Horrible
megha
10 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
megha
Séjour de 3 nuits en avril 2024
Réponse de SS le 23 avr. 2024
Dear Megha, Greetings from your many friends in Captiva and thank you for sharing your review. As we find your scores, we fear that your visit fell short of expectation and we apologize if that was the case. We hope you found our team happy to assist in resolving any concerns and we look forward to ensuring your next visit is wonderfully enjoyed. Kind regards,South Seas
6/10 Satisfaisant
joe
Voyage en famille
10 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
joe
Séjour de 4 nuits en avril 2024
Réponse de SS le 11 avr. 2024
Greetings Joe, We thank you for returning to Captiva and for sharing your review. As your comments note, our team is working to develop a reimagined South Seas and we apologize if the details of our efforts were not known prior to your arrival. We take great effort to provide full transparency in the amenities that are available and the months ahead will see new experiences unveiled. Your feedback regarding missed housekeeping service has been received and we extend our sincere apologies for this inconsistency. Our housekeeping service remains unchanged, and this appears to be an isolated moment. We again thank you for bringing this to our attention so that we can ensure the appropriate coaching and training takes place. On behalf of all of us, the pleasure was fully ours and we look forward to earning your greater approval upon your return.Warm regards, South Seas
10/10 Excellent
Leland
7 avr. 2024
Leland
Séjour de 2 nuits en avril 2024
Réponse de SS le 29 avr. 2024
Dear Leland,Greetings from your many friends overlooking the Captiva beaches and thank you for sharing your review. We are thrilled to find that your visit was well enjoyed, and we thank you for taking the time to pass along your perfect scores. Hosting you again would be a great for us all and we trust you are looking forward to your return just as much as we are. Until next time.Warm regards,South Seas
8/10 Bien
Marc Thomas
4 avr. 2024
Marc Thomas
Séjour de 4 nuits en mars 2024
Réponse de SS le 26 avr. 2024
Dear Marc,Your many South Seas friends extend a warm hello, and we thank you for spending some time with us in tropical Captiva. It was a pleasure to serve as your host and we hope ours is a resort you will visit time and again for many years to come.All the best,South Seas
10/10 Excellent
Kumaran
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kumaran
Séjour de 3 nuits en mars 2024
Réponse de SS le 24 avr. 2024
Dear Kumaran,Greetings from Captiva and thank you for sharing your review. It was a joy to welcome you to our tropical paradise and we trust our two miles of beaches were enjoyed by all.On behalf of your many South Seas friends, the pleasure was fully ours and we encourage you to hurry back just as soon as you can.All the best,South Seas
8/10 Bien
Christiane
1 avr. 2024
Les points forts : Propreté
Christiane
Séjour de 3 nuits en mars 2024
Réponse de SS le 8 avr. 2024
Dear Christiane,Our team extends a warm “hello” and we thank you for choosing to relax and recharge with us, on the stunning shores of Captiva. We trust our two miles of beaches were thoroughly enjoyed and we encourage you to hurry back just as soon as you can.Warm regards,South Seas
8/10 Bien
Angel
31 mars 2024
Les points forts : Propreté
Angel
Séjour de 3 nuits en mars 2024
Réponse de SS le 2 avr. 2024
Dear Angel,Greetings from Captiva and your many South Seas friends. It was a joy to welcome you and yours for the holiday weekend and we are thrilled to read that endless memories were created for both you and our younger guests. As you discovered, we take great joy in providing creative programming and the months ahead promise additional activities for the entire family to enjoy.We thank you again for sharing your review and we share in your sentiment regarding a return South Seas retreat. Until next time.Kind regards,South Seas
10/10 Excellent
Christopher
Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 4 nuits en mars 2024
Réponse de SS le 1 avr. 2024
Dear Christopher, Greetings to you and yours! Reading that you’ll be joining us again is the greatest of compliments and we look forward to the same. It was a delight to serve as your tropical retreat and we hope your visit leaves you with endless memories that can long be treasured by all. Warm regards,South Seas
8/10 Bien
Anne
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anne
Séjour de 4 nuits en mars 2024
Réponse de SS le 1 avr. 2024
Dear Anne, It was a pleasure to serve as your Captiva retreat and we thank you for taking the time to pass along your review. We apologize if any outside noises seeped into your suite, and we look forward to you further enjoying the resort as we continue to introduce new and reimagined spaces. Until next time. Kind regards, South Seas
10/10 Excellent
Kyle
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kyle
Séjour de 4 nuits en mars 2024
Réponse de SS le 1 avr. 2024
Thank you, Kyle. Your review was a treat for our team to find and we trust you are looking forward to your Captiva return just as much as we are. All the best, South Seas
10/10 Excellent
Cheri
Voyage en famille avec de jeunes enfants, Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheri
Réponse de SS le 28 mars 2024
Dear Cheri, We so enjoy hearing about experiences such as yours and we thank you for holding a special place in your heart for Captiva Island and South Seas Resort. It was a joy to serve as your host and we appreciate your thoughtful review. Until next time. Warm regards, South Seas
10/10 Excellent
RYAN, OVERLAND PARK
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RYAN
Séjour de 7 nuits en mars 2024
Réponse de SS le 26 mars 2024
Thank you, Ryan. It was a pleasure to welcome you and yours and we are thrilled to learn that the visit was so perfectly enjoyed. Your endorsement means the world to us, and we hope you can envision more days on our beaches one day soon. Warm regards, South Seas
4/10 Médiocre
Ashlee
20 mars 2024
Ashlee
Séjour de 3 nuits en mars 2024
Réponse de SS le 11 avr. 2024
Dear Ashlee,It was a pleasure to welcome you to our resort and we thank you for taking a moment to pass along your review. We apologize if any aspect of your visit fell short of expectation, and we hope you found our team happy to assist with any concerns. On behalf of all of us, it would be a pleasure to welcome you again and we look forward to earning your accolades upon your return.All the best,South Seas
6/10 Satisfaisant
steve, maplewood
Voyage en famille
20 mars 2024
steve
Séjour de 5 nuits en mars 2024
Réponse de SS le 23 mars 2024
Dear Steve,It was a pleasure to welcome you both and we appreciate you taking the time to pass along your review. While we trust your overall visit was well enjoyed, we do wish to apologize again for any delays in having your towels delivered. We hope your wife is feeling well and we encourage you visit again just as soon as you can.Warm regards,South Seas
8/10 Bien
Forrest
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Forrest
Séjour de 2 nuits en mars 2024
Réponse de SS le 19 mars 2024
Dear Forrest, We thank you for joining us and for sharing your review. Your understanding is appreciated as we continue to work towards a new South Seas experience, and we are pleased to know that your visit was well enjoyed. Welcoming you again would be a treat for us all and we trust you are looking forward to the same. Warm regards, South Seas
4/10 Médiocre
Annika
Voyage en famille avec de jeunes enfants
14 mars 2024
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Annika
Séjour de 2 nuits en mars 2024
Réponse de SS le 16 mars 2024
Dear Annika, We thank you for your years of loyalty and it was a pleasure to welcome you and yours back for another Captiva visit. While we are thrilled to learn Captiva is your home-away-from-home and that it felt wonderful to once again be embracing island life, we are sorry to learn that we fell short in providing the exceptional experiences for which we have long been known. Your feedback regarding your villa and the communication with our team has been heard and we thank you for bringing this to our attention. We will be looking into each of these details further and ensuring corrective action is taken briskly so that others are not left to feel the same. We again extend our sincerest apologies, and we trust a second chance will one day be provided as we would like nothing more than to win your heart with an experience that will long be treasured. Warm regards,South Seas
2/10 Horrible
Boris
Voyage d’affaires, Voyage en couple
5 mars 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Boris
Séjour de 6 nuits en février 2024
Réponse de SS le 6 mars 2024
Dear Boris, It was a pleasure to serve as your host and we thank you for spending some time with us. While we hope our two miles of beaches and 300 tropical acres provided outdoor entertainment for all, we do apologize if the restoration efforts on those buildings that have not yet been rebuilt caused any concern. We know not everyone will want to play a part in our rebirth and we’ve taken great effort to be transparent in the efforts taking place throughout all of Captiva. We apologize if this was not known prior to your arrival, and we look forward to you visiting again after these efforts are complete. Warm regards,South Seas
2/10 Horrible
Robert
Voyage en famille avec de jeunes enfants, Voyage en famille
26 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en février 2024
Réponse de SS le 5 mars 2024
Dear Robert,We appreciate your review and we are sorry to learn that your visit was not better enjoyed. We pride ourselves on creating treasured moments, even during our reimagining process and we regret to learn of the impressions left. We hope you had a chance to speak with a member of our leadership team during your visit as the comfort and well-being of every guest is our top priority.We once again extend our apologies and when we hope the years ahead provide you the chance to join us again as we would like nothing more than to restore your confidence in all that we have to offer.Warm regards,South Seas
6/10 Satisfaisant
Shikha, fort myers
Voyage en famille
24 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shikha
Séjour de 2 nuits en février 2024
Réponse de SS le 5 mars 2024
Dear Shikha, Greetings from Captiva and thank you for sharing your review. As you likely know, many of our villas have been newly appointed following the hurricane while other areas of the resort are still being reimagined. We regret if you experienced any shortfalls and we look forward to better impressing the next time we serve as your host. Kind regards, South Seas
4/10 Médiocre
Robert
23 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en février 2024
Réponse de SS le 5 mars 2024
Dear Robert, Greetings from your many friends in Captiva. It was a pleasure to serve as your beachside host though in finding your scores, we fear aspects of your visit may have fallen short of expectation. We apologize if that was the case and we will strive to earn your accolades the next time we see you. Warm regards, South Seas
8/10 Bien
gary
23 févr. 2024
Les points forts : Propreté
gary
Séjour de 4 nuits en février 2024
Réponse de SS le 5 mars 2024
Greetings Gary, It was a pleasure to welcome you to paradise and we thank you for taking a moment to pass along your scores. Seeing you again would be a treat for us all and we invite you to hurry back just as soon as you can. All the best, South Seas
8/10 Bien
Jason
20 févr. 2024
Les points forts : Propreté et personnel et service
Jason
Séjour de 3 nuits en février 2024
Réponse de SS le 5 mars 2024
Dear Jason,Greetings from Captiva and thank you for taking a moment to pass along your review. It was a pleasure to serve as your tropical host and we hope the experience soon has you inspired to plan your return. Until then.All the best,South Seas
4/10 Médiocre
Voyageur vérifié
17 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Save your money
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de SS le 5 mars 2024
Dear Guest, It was a pleasure to serve as your home-base while visiting the island though we are sorry to learn that the revitalization efforts were at all a surprise. We have made a great effort to communicate these details to our guests during the reservation and pre-arrival communications and we again regret if these details were not known. As your comments note, we still have bits of the resort to reintroduce to guests and our team is working diligently on creating these new spaces. We apologize if the efforts started earlier than what they should have, a detail we will take up with our project lead. We thank you once more and we look forward to better impressing upon your return. Warm regards,South Seas
8/10 Bien
Mark
16 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Mark
Séjour de 4 nuits en février 2024
Réponse de SS le 5 mars 2024
Dear Mark, Learning that you are already planning your return visit for later this fall leaves us delighted and we are thrilled to have provided a new introduction to Captiva for you and yours. We will be sure to share your accolades with Terry though in reading your review, we understand your visit had moments of inconsistency and we apologize for those isolated moments. We are already predicting that your fall visit will be exceptional from start to finish and we encourage you to let us know if we can ever add to your level of comfort. Until then. All the best,South Seas
2/10 Horrible
Kristin
8 févr. 2024
Kristin
Séjour de 4 nuits en février 2024
Réponse de SS le 21 mars 2024
Dear Kristin, We thank you for joining us in Captiva. It was a pleasure to serve as your host though in finding your scores, we fear that aspects of your visit may have fallen short in providing exceptional moments. We apologize if that was the case, and we hope to one day welcome you again as we would like nothing more than the chance to win your heart with the perfect sunsets, warm hospitality, and treasured moments we are known to create. Warm regards, South Seas
8/10 Bien
RAYMOND, LOUISVILLE
Voyage en famille
25 mars 2023
Les points forts : Propreté et personnel et service
RAYMOND
10/10 Excellent
PAUL
4 mars 2023
PAUL
10/10 Excellent
Ashley
Voyage en famille avec de jeunes enfants
31 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
10/10 Excellent
Nicole, Lakemoor
13 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 4 nuits en septembre 2022
4/10 Médiocre
kenneth
30 sept. 2022
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
kenneth
Séjour de 2 nuits en septembre 2022
10/10 Excellent
Voyageur vérifié
Voyage en famille
26 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved, and would come back!
Voyageur vérifié
Séjour de 3 nuits en septembre 2022
Réponse de SouthSeasIslandResort le 7 oct. 2022
Greetings,The feeling is mutual as we so loved serving as your host. Our colleagues will be over the moon when we share your kind words, and we look forward to spoiling you and yours again one day soon.Kind regards,South Seas Island Resort
10/10 Excellent
Daisy
Voyage en couple
26 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daisy
Séjour de 3 nuits en septembre 2022
Réponse de SouthSeasIslandResort le 7 oct. 2022
Dear Daisy,As you discovered, there is always a new discovery in Captiva and at our resort and we are thrilled to find that the various vistas so captivated your attention. We thank you for taking the time to share your stellar review along with your recommendation. It would be a delight to one day host you again and we will be counting the days until your return.Kind regards,South Seas Island Resort
8/10 Bien
Kay
Voyage en couple
26 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kay
Séjour de 4 nuits en septembre 2022
Réponse de SouthSeasIslandResort le 7 oct. 2022
Dear Kay,We are thrilled to learn that our South Seas colleagues treated you so well and we appreciate you passing along those accolades. As you likely heard while visiting the resort, most of our accommodations are individually owned and with that comes some variety in décor. With that in mind, many of our owners are doing upgrades this fall and we look forward to you enjoying a reimaged space the next time we see you.All the best,South Seas Island Resort
10/10 Excellent
Jacob Gregory, Frankfort
26 sept. 2022
Jacob Gregory
Séjour de 7 nuits en septembre 2022
8/10 Bien
Rita
Voyage en couple
21 sept. 2022
Les points forts : Propreté, personnel et service, équipements
Rita
Séjour de 4 nuits en septembre 2022
Réponse de SS le 23 sept. 2022
Dear Rita,We love here in Captiva all year round, though the season changes in September and we always enjoy the variety as we turn the page from summer. We are thrilled to learn that the relaxing atmosphere served as the perfect backdrop for a restful beachfront retreat and our dolphins certainly appreciate the compliments. On behalf of your many South Seas friends, the pleasure was fully ours and we trust ours is a resort you will find the chance to visit frequently in the years ahead. Until next time.Warm regards,South Seas Island Resort
10/10 Excellent
hillary
Voyage en famille
20 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hillary
Séjour de 2 nuits en septembre 2022
Réponse de SS le 23 sept. 2022
Greetings Hillary, The fall months are a perfect time to settle in for a relaxing Captiva retreat and we are thrilled to find that you so enjoyed your visit. More sunsets await, and we invite you to hurry back just as soon as you can. Warm regards, South Seas Island Resort
6/10 Satisfaisant
Jim
20 sept. 2022
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
0 service and issues
Jim
Séjour de 2 nuits en septembre 2022
Réponse de SS le 23 sept. 2022
Dear Jim, Let us begin by once again extending our congratulations on twenty-five years of marriage and our best wishes to you and your wife. We take great joy in hosting anniversary retreats, and we thank you both for settling in with us. While we trust our beaches and sunsets were fully enjoyed, we are sorry to learn that we did not better impress. As your comments suggest, we have not been immune to colleagues being out of work for health reasons and the recruitment challenges, and it sounds like we were understaffed on the day of your arrival. We extend our sincerest of apologies for any delays and we hope you take comfort that we have many proactive efforts in place to ensure we are fully staffed. Our culinary colleagues were sorry to learn of your feedback and regret learning that your meals were not better enjoyed. We hope your server offered to have the team prepare another meal and if that was overlooked, we once again apologize. We appreciate your added feedback, and we understand there were missed opportunities. We hope second chances are something you embody as we would like nothing more than another go at spoiling you both with a treasured Captiva retreat. We remain eager to one day welcome you again and until then, we wish you both endless years of health, happiness, and love. All the best, South Seas Island Resort
10/10 Excellent
Wendy
Voyage en famille
19 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wendy
Séjour de 5 nuits en septembre 2022
Réponse de SS le 20 sept. 2022
Dear Wendy, We wish we could take full credit for the dolphins, but we are thrilled that you found much to enjoy even beyond that morning greeting. We appreciate you taking the time to share your marvelous review and as many of our guests do, we hope South Seas visits become an annual tradition for you and yours. Until next time. Warm regards, South Seas Island Resort
10/10 Excellent
michelle
Voyage en couple
19 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michelle
Séjour de 4 nuits en septembre 2022
Réponse de SS le 20 sept. 2022
Dear Michelle,On behalf of Wyatt and all of us at the resort, the pleasure was ours and we are thrilled to learn that you so enjoyed your relaxing retreat. Captiva serves as the perfect destination to recharge, and we trust this was fully accomplished for you and yours. From our family to you and yours, the pleasure was ours and we invite you to hurry back just as soon as you can.All the best,South Seas Island Resort
10/10 Excellent
Amanda Ann
Voyage en couple
18 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda Ann
Séjour de 4 nuits en septembre 2022
Réponse de SS le 20 sept. 2022
Dear Amanda, Learning that you look forward to joining us again leaves us overjoyed and we look forward to welcoming you time and again. Until then, we appreciate your stellar review, and we trust endless photos of the dolphins at play and our stunning evening sunsets will serve as inspiration to plan your Captiva return. Until next time. Warm regards,South Seas Island Resort
10/10 Excellent
William
17 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was perfect
William
Séjour de 3 nuits en septembre 2022
Réponse de SS le 20 sept. 2022
Dear William,Perfect is a word that makes us blush though we are so glad to have provided you with a treasured South Seas experience. We thank you for taking the time to share your review and we look forward to you visiting time and again for many years to come.Warm regards,South Seas Island Resort
10/10 Excellent
Voyageur vérifié
17 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en septembre 2022
Réponse de SS le 20 sept. 2022
Greetings,We appreciate the perfect marks and we look forward to spoiling you with another tropical Captiva retreat, hopefully, one day soon.All the best,South Seas Island Resort
8/10 Bien
Jeffrey
Voyage en famille
12 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice view
Jeffrey
Séjour de 2 nuits en septembre 2022
Réponse de SS le 14 sept. 2022
Dear Jeffrey, Greetings from Captiva and thank you for sharing your review. We trust endless photos of the sunsets, dolphins and tropical grounds were captured to share with friends and family at home and we hope endless hours were enjoyed on our two miles of beaches. We appreciate your added feedback and regret any service inconsistencies. We hope you can accept our sincerest of apologies and have confidence in knowing that the balance of your interactions truly reflects the first-class service we strive to provide. On behalf of all of us in Captiva, the pleasure was fully ours and we invite you to join us for shelling on the beach, tennis or golf, or perhaps an afternoon of kayaking, just as soon as you can. All the best, South Seas Island Resort