Dear Raluca,I am sorry to hear your stay was just okay. Please do share you experience with me so that I can understand where we fell short and need to improve.Kind regards,Joanne DuffinGeneral Manager

Dear Ms. Stephanie Effa,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced due to the cleanliness of the bathroom. Our housekeeping team is dedicated to maintaining a high standard of cleanliness, and we are disappointed that we fell short during your stay.We will address this issue with our housekeeping staff and ensure that our cleaning procedures are thoroughly followed to prevent such occurrences in the future.Once again, we apologize for any inconvenience you've encountered and appreciate your feedback as it helps us improve our servicesSafe and happy travels Jude Adamson

Merci pour votre évaluation délicieuse. Je suis ravi que vous ayez apprécié votre séjour chez nous et les repas à l'hôtel. Nous espérons vous revoir bientôt à l'hôtel.

Dear Kogi,It is such a pleasure to read such positive comments and feedback about your recent visit to Premier Hotel Cape Town. Thank you so much for sharing and we hope to see you again soon.Kind regardsJoanne DuffinGeneral Manager

Dear Avian,Thank you for our feedback. I sincerely apologise that you did not get the room which you had booked but am glad to hear that the team were able to resolve this for you. I am glad you enjoyed the location with it's ease of access and that your meals were enjoyable. We greatly appreciate your feedback.Kind regards,Joanne DuffinGeneral Manager

Dear JoaoThank you for the positive rating and comments. We appreciate your feedback and are thrilled to hear you had a great stay.Kind regardsJoanne DuffinGeneral Manager

Dear Zekhethelo,Thank you for the 5 out of 5. So glad to hear you had an excellent stay. We appreciate your feedback.Kind regards,Joanne DuffinGeneral Manager

Dear Mathias,Thank you for your feedback. Happy to hear you had a good stay with us.Kind regardsJoanne DuffinGeneral Manager

Dear TamiaThank you for your rating. Wonderful to hear you had an excellent stay.Kind regardsJoanne DuffinGeneral Manager

Dear Carlos,I am sad to see that your stay did not meet your expectations. We would appreciate more detailed feedback to know where we dropped the ball.Kind regardsJoanne

Dear Carlos,Thank you for your feedback. I have looked into your reservation on our reservations portal and the room type booked through Expedia was a Standard Room, not a sea-facing room. This is also how the reservation filtered through to us at the hotel and was the room you were allocated. I am sorry if there was an impression this should have been a sea-facing and I will have the team double check all the descriptions to mitigate any discrepancies.I am sad to hear that the staff were not more friendly or helpful as this is an integral part of our guest experience.I do hope that you will return to Premier Hotel Cape Town and upon your return find a warmer welcome.Kind regards,Joanne DuffinGeneral Manager

Thank you for your feedback on your recent stay with us. We value our guest's opinions and endeavor to improve i the areas where we can.Kind regards,Joanne DuffinGeneral Manager

Dear Leigh,So glad to hear you had a good stay with us. Thank you for your feedback.Kind regards,Joanne DuffinGeneral Manager

Dear Susana,Thank you for letting us know you had a great stay. We hope to welcome you back again soon.Kind regards,Joanne

Dear Nicol,I am so sad to hear you had a terrible stay. Please would you kindly elaborate so that I may understand where we went wrong in order to rectify this going forward.Kind regards,Joanne Duffin,General Manager

Dear Line Marie,Thank you for your feedback and comments after your recent stay with us. I sincerely apologise if you room had no Airconditioning, I will be sure to look into this as all room are equipped with air conditioners.I am glad to hear you enjoyed the location and found the staff to be friendly and welcoming.Kind regards,Joanne

Dear Stefan,Thank you for the rating received after your recent stay with us. We appreciate your feedback.Kind regards,Joanne Duffin

Dear Mr Smith,Thank you for noting your concerns and for giving feedback on your experience at Premier Hotel Cape Town. I would like to confirm that as discussed in the feedback given to you, a thorough investigation did take place and in no way are we trying to cover anything up. The staff members concerned with entering the room to refresh the towels as requested all underwent polygraph tests and came back with negative results. The hotel provides a safe in the room for our guests to store their valuables which was not used. We did everything in our power to ensure that a thorough investigation was completed and feedback given through. I am sorry if this investigation did not meet your expectations.With regards to the cleanliness of your room, please be assured that this has been addressed and I sincerely apologise that this was not to standard upon your arrival.As always, we appreciate your feedback and will endeavor to do better.Kind regards,Joanne DuffinGeneral Manager

Good morning,I am sorry to hear that your experience with us at Premier Hotel Cape Town failed to meet your expectations. We appreciate your feedback and will endeavor to improve on our product and service delivery.Kind regards,Joanne DuffinGeneral Manager

Dear John,Thank you for your rating of your recent stay with us. It would seem that we missed the mark and you didn't have a great stay but an Okay stay. Should you wish to elaborate please feel free to contact me on joanne.d@premierhotels.co.za, this way we can address the shortfalls and improve our service to you our guest.Warm regards,Joanne DuffinGeneral Manager

Dear Naomi,Thank you for taking the time to tell us about your stay with us this past December. Please accept my sincerest apologies for the issues experienced in your room. Rest assured these have and are being addressed too ensure the guest experience is at its best.We look forward to welcoming you back in the future.Warm regards,Joanne DuffinGeneral Manager

Dear Kyle Le BronThank you so much for leaving us this spectacular review, your feedback is something that we value and appreciate greatly. We're truly pleased to hear that your stay with us exceeded all of your highest expectations. We hope that during your next trip to Cape Town, Premier Hotel Cape Town will be your preferred accommodation of choice.Warm regards Jude Adamson and the Premier Hotel Cape Town Team

Dear Kevin BrownThank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the inconvenience you experienced during your time here. Your observations are crucial to our commitment to improving our services.We are deeply sorry for the spots on the carpet and the discomfort you faced with the toilet space. We understand how crucial a comfortable environment is for our guests and will address these issues immediately to ensure a more pleasant experience for future visitors.Regarding the pest issue you encountered, we truly regret this occurrence. Our team took swift action by offering you an alternative room, and we appreciate your understanding during this transition. Rest assured, we have engaged our pest control measures to prevent any reoccurrence.We are also sorry for the oversight in providing fresh towels during your room cleaning and for the shortage of toiletries. We have taken steps to reinforce our housekeeping procedures and ensure adequate supplies are available in all rooms.However, we are delighted to hear that our staff made a positive impact on your stay. We pride ourselves on delivering exceptional service, and your kind words motivate us to continue providing top-notch hospitality.We value your feedback and hope to have the opportunity to welcome you back, providing the comfortable and enjoyable stay we aspire to offer all our guests.Warm regards,Jude Adamson

Dear Shakera DeansWe wanted to take a moment to express our sincere gratitude for choosing Premier Hotel Cape Town for your recent stay. Your patronage is greatly appreciated, We trust that you had a comfortable and enjoyable stay with us, and we look forward to the opportunity of welcoming you back in the future. Should you ever require anything or have any feedback to share, please don't hesitate to reach out.Thank you for choosing Premier Hotel Cape Town, and we hope to have the pleasure of serving you again soon.Warm regards,Jude Adamson

Dear Ms. Cindy TerwilligerThank you for taking a moment to share your experience at Premier Hotel Cape Town We are so pleased to hear you found our staff to be extremely friendly and helpful. We look forward to welcoming you back again soonYours in hospitality Jude Adamson and Premier Hotel Team

Dear Batz FamilyThank you for sharing your feedback regarding your recent stay at our Premier Hotel Cape Town. We appreciate your kind remarks, and we apologize for any inconvenience you experienced during your visit.To ensure the comfort of our guests during load shedding, our hotels have made significant investments in backup power solutions such as generators and inverters. We are proud to share that 99 of our sea and mountain-facing rooms are equipped with a generator, and an additional 32 rooms in our east wing building also have backup power capabilities. This allows us to maintain a reliable power supply during load shedding, minimizing inconveniences for our guests.While our east wing may be affected by load shedding, resulting in limited services such as lifts, we have implemented contingency plans to ensure that our guests can still access all the facilities. Emergency lighting is available in common areas, rooms, and the lobby, enabling our guests to navigate the premises safely. Our staff members are trained to assist guests during power outages, providing guidance and support as needed. We apologize if we fell short in communicating these measures effectively during your stay.In situations where availability allows, we often extend free upgrades to guests affected by power outages. We apologize if this option was not offered to you during your stay. We appreciate your understanding and will continue to work on improving our response to such situations.Thank you once again for your valuable feedback. We strive to provide a seamless and enjoyable experience for our guests, and your comments help us in our ongoing efforts. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Best regards,Jude Adamson

Dear Thinus Van Der Merwe,Your review is a delight to read! Thank you for taking the time to share your experience with us. We take pride in the level of service that we provide to our guests and are thrilled to hear that we exceeded your highest expectations.Please do consider another trip to Premier Hotel Cape Town, we would love to indulge you once again in our warm Hospitality. ;)Warm regards Jude AdamsonGeneral managerPremier Hotel Cape Town

Dear Valued Guest,Your review is a delight to read! Thank you for taking the time to share your experience with us. We take pride in the level of service that we provide to our guests and are thrilled to hear that we exceeded your highest expectations.Please do consider another trip to Premier Hotel Cape Town, we would love to indulge you once again in our warm Hospitality. ;)Warm regards Jude Adamson and the Premier Hotel Cape Town Team

Dear Ms GrootThank you for taking the time to provide feedback about your recent stay at Premier Hotel Cape Town. We sincerely appreciate your continued patronage over the years and greatly value your opinion. Please accept our apologies for any inconvenience you experienced during your stay.We deeply regret that you found the room to be run down. Maintaining a consistently high standard of cleanliness and comfort is of utmost importance to us, and we sincerely apologize for falling short of your expectations in this regard. To address this issue, we have implemented comprehensive maintenance projects and programs during our current low seasons. These initiatives are aimed at improving the overall condition of our rooms and ensuring that they meet the expectations of our valued guests.Your kind words about our former manager, Nandi, are truly appreciated. While Nandi is no longer with us, we want to assure you that our current management team is wholeheartedly committed to providing exceptional service and creating memorable stays for our guests. We recognize the significance of personalized guest experiences, and we continuously strive to improve our services based on valuable feedback such as yours.Your loyalty as our guest is highly valued, and we sincerely hope that you will grant us another opportunity to serve you better in the future. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to our front desk. We eagerly look forward to welcoming you back and providing you with a significantly improved and enjoyable stay.Thank you once again for your feedback and for choosing to stay with us. We appreciate your support and the trust you have placed in us.Warm regards,Jude AdamsonGeneral manager

Your review is a delight to read! Thank you for taking the time to share your experience with us. We take pride in the level of service that we provide to our guests and are thrilled to hear that we exceeded your highest expectations.Please do consider another trip to Premier Hotel Cape Town, we would love to indulge you once again in our warm Hospitality. ;)Warm regards Jude Adamson and the Premier Hotel Cape Town Team

Dear Ms. Adrienne BisemeyerYour review is a delight to read! Thank you for taking the time to share your experience with us. We take pride in the level of service that we provide to our guests and are thrilled to hear that we exceeded your highest expectations.Please do consider another trip to South Africa, we would love to indulge you once again in our warm South African Hospitality. ;)Jude Adamson and Premier Hotel Cape Town

Dear Mr and Mrs ParksThank you for choosing to stay with us for an extended period of time. We appreciate and are thrilled to hear that our staff exceeded your expectations during your stay.At Premier Hotel Cape Town, we strive to provide exceptional service and are delighted that our team made your stay comfortable and enjoyable. We will be sure to pass along your kind words to our staff members, who will be thrilled to hear that their hard work and dedication made such a positive impact on your stay.Travel safely back to the United States Yours in hospitality Jude Adamson and Premier Hotel Cape Town

Dear Victoria DavignonYour review is a delight to read! Thank you for taking the time to share your experience with us. We take pride in the level of service that we provide to our guests and are thrilled to hear that we exceeded your highest expectations.Please do consider another trip to South Africa, we would love to indulge you once again in our warm South African Hospitality. ;)Jude Adamson and Premier Hotel Cape Town

Dear Roshnee Jaga,Thank you for taking the time to leave a review. We are delighted that you were able to visit us at Premier Hotel Cape Town. Our team is dedicated to providing the best possible product and service, and we regret that your visit was brief. We hope you will have the opportunity to return soon. Safe travels back home.Yours sincerely,Jude AdamsonPremier Hotel Cape Town

Dear Sandra RandallWe take great pride in providing comfortable and welcoming accommodations for all of our guests, and we are glad to see to hear that you found our hotel's location to be convenient. We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you for choosing to stay with us!Jude Adamson and Premier Hotel Cape Town Team

Dear Shuk Yi YimThank you for taking the time to share your experience with us.Please do consider another trip to South Africa, we would love to indulge you once again in our warm South African Hospitality. ;)Jude Adamson and Premier Hotel Cape Town Team.

Dear Liezel Visser.Thank you for choosing to stay with us at Premier Hotel Cape Town, We hope you had a pleasant and comfortable stay with us. We strive to provide our guests with the best experience possible, and your feedback is essential to help us achieve this goal.We would greatly appreciate it if you could take a few moments to share your thoughts and feedback about your recent stay with us. Your feedback will help us identify areas where we can improve and continue to provide exceptional service to all our guests.Thank you for your time, and we look forward to hearing from you soon.Best regards,Jude AdamsonJude.a @ premierhotels.co.za

Dear Ms Manley.Thank you for your feedback! It's great to hear that every staff member you encountered during your stay was amazing and kind. Having friendly and accommodating staff can really make a difference in the overall experience for guests. I'm also glad to hear that you enjoyed the room and found the beds comfortable, as well as that the breakfasts and dinner were delicious. Finally, it's great to know that the complementary shuttle van to the V&A was convenient for you. Thank you for taking the time to share your positive experience, and I hope you have many more wonderful stays in the future.Yours in HospitalityJude Adamson and Premier Hotel Cape Town

Dear Ms Potgieter,Thank you for taking the time to share your experience with us. We take pride in the level of service that we provide to our guests and are thrilled to hear that we exceeded your highest expectations.Please do consider another trip to South Africa, we would love to indulge you once again in our warm South African Hospitality. ;)Jude Adamson and Premier Hotel Cape Town Team.

Dear Ms Hemmes.Thank you for taking the time to write such an amazing review. Your recommendation is highly appreciated by the TEAM, Jeffrey is a valuable asset for us at Premier, This is most rewarding when our GUEST are left with fond and memorable experiences.Yours in Hospitality Jude Adamson and Premier Hotel Cape Town

Dear Ms Jeary.Thank you for your feedback! It sounds like you had a wonderful stay with a beautiful sea view and the relaxing sound of the surf. I'm glad to hear that the staff were the standout feature of your stay, as their friendliness and helpfulness can make all the difference in creating a welcoming atmosphere. It's great to know that the staff's laughter and smiles of welcome made you feel appreciated and valued as a guest. we will be sure to pass on your positive comments to the Premier Hotel team. Thank you for taking the time to leave your review, and I hope you have many more enjoyable stays in the future.Yours in hospitality.Jude Adamson and Premier Hotel Cape Town team

Dear Ms Goldberg.Thank you for sharing your feedback about your recent experience. I'm sorry to hear that you had a negative experience during check-in and that the reception was unhelpful and rude. That's certainly not the kind of service we aim to provide, and I apologize for any inconvenience or frustration that may have caused you.It's disappointing to hear that there was only one small soap for two people and none in the shower. We understand the importance of providing guests with the amenities they need to have a comfortable stay and we will take this feedback into consideration as we continue to improve our services.We glad to hear that other employees were very nice, and we hope that they were able to help make your stay more enjoyable. We value all guest feedback and appreciate you taking the time to share your thoughts with us. Thank you for choosing to stay with us, and we hope that we have the opportunity to provide you with a better experience in the future.Jude Adamson and Premier Hotel Cape Town

Dear Tracy Marshall.Thank you for taking the time to share your experience with us. We take pride in the level of service that we provide to our guests and are thrilled to hear that we exceeded your highest expectations.Please do consider another trip to South Africa, we would love to indulge you once again in our warm South African Hospitality. ;)Jude Adamson and Premier Hotel Cape Town team.

Dear Mr. Burstein.We are currently amid global economic instability and hope we all hope for a positive outlook to change the things that we all want, we understand that load shedding has impacted your much-deserved holiday and this has negatively affected all of us, however, we apologize if our staff did not meet your expectations and there should be no excuse for us staff to be abrupt and disinterested, this will be investigated at the highest level. Yours in hospitality Jude Adamson and Premier Hotel team

Greetings from Premier Hotel Cape TownThank you for your stay with us and for sharing your experience with usWe are so glad you found our hotel to be clean and in the perfect location, our location is definitely one of the things we are very proud of. We are so lucky to have a property nestled in the heart of a beautiful Mother cityWith regard to your comments about food and services, we have brought this to our culinary team for improvement. We hope that you will reconsider in order to note their remarkable improvements, Yours in hospitality, Jude Adamson and Premier Team.

Dear Mr.Tucker.Thank you for taking a moment to share your experience at Premier Hotel Cape Town We are so pleased to hear you found our staff to be extremely friendly and helpful. Thank you for your valuable feedback. Please do consider another trip to South Africa, we would love to indulge you once again in our warm South African Hospitality. ;)Yours in hospitality Jude Adamson and Premier Hotel Team

Dear Marilyn Heidenfelder.Thank you for taking the time to share your feedback regarding your recent stay at our Premier Hotel Cape Town. We appreciate your comments, as it helps us to continually improve the quality of our services and facilities.I am sorry to hear that the Executive Suite King bed Seaview did not meet your expectations. It is regrettable that the room size and storage space did not accommodate your needs. Please accept our sincerest apologies for any inconvenience this may have caused you.I am, however, glad to hear that the staff was friendly and helpful. We take pride in providing exceptional customer service and making our guests feel welcomed and comfortable during their stay. Your positive comments regarding our staff will be shared with them as it serves as a motivation for them to continue to strive for excellence in service delivery.Please know that we take your comments very seriously, and we will work to improve the quality of our rooms and services to ensure that our guests' expectations are met and exceeded.We appreciate your feedback, and we hope that we will have the opportunity to welcome you back to our hotel in the future.Thank you for choosing our hotel, and we look forward to the possibility of serving you again.Best regardsJude Adamson

Dear Christel Van LoonWe are delighted to hear you enjoyed the hospitality provided by our kind staff and that they go the extra mile, we are indeed proud of our team! thank you for giving our buffet a recommendation, our team will be super proud when receiving this review We hope you will return for another visit Yours in hospitality Jude Adamson and Premier Hotel Cape Town