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Avis sur Erinvale Estate Hotel And Spa

5 out of 5
Erinvale Estate Hotel And Spa
1 Erinvale Avenue, Somerset West, Cape Town, Western Cape

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 65 avis sur 101." "
Note des voyageurs de 8 (Bien), d’après 26 avis sur 101." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 101." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 101." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 101." "

9,4/10

Propreté

9,0/10

Personnel et service

10/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Peter A

Voyage en couple
Brilliant all round but especially the warmth and friendliness of the staff
Séjour de 4 nuits en mars 2024
Réponse de Yolanda le 30 mars 2024
Dear Peter AThank you for your lovely review shared.I am glad that you enjoyed the friendliness of our staff and trust that you will visit us again soon.We look forward to welcoming you back.Yours sincerelyYolanda Filmalter

10/10 Excellent

Hendrikus

Séjour de 3 nuits en janvier 2024
Réponse de Yolanda le 29 janv. 2024
Dear HendrikusThank you for sharing your lovely rating of your recent stay with us. We hope that you will visit us again soon.Yours sincerelyYolanda Filmalter

10/10 Excellent

Maren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel short drive to the airport
Séjour de 1 nuit en janvier 2024
Réponse de Yolanda le 29 janv. 2024
Dear MerenWe trust that you have returned home safely from your travels and want to thank you for your lovely comment and taking the time to rate your stay with us.We hope that you will have the opportunity to visit us again in the future.Yours sincerelyYolanda Filmalter

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great hotel for a few days relaxation over Christmas.
Séjour de 3 nuits en décembre 2023
Réponse de Yolanda le 29 janv. 2024
Dear MartinThank you for sharing your wonderful rating of your stay with us during the festive season.We are delighted that you had such a relaxing stay and hope that you could reset your senses to the start of the new year.We look forward to hopefully welcome you back in the future.Yours sincerely Yolanda Filmalter

10/10 Excellent

Jean-Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Yolanda le 29 janv. 2024
Dear Jean-PierreThank you for sharing your lovely rating of your stay with us. We hope that you will have the opportunity to visit us again in the future.Yours sincerelyYolanda Filmalter

8/10 Bien

Peter

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Dr. Kamila

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wir kommen gerne wieder!
Von den ersten Minuten an ein toller Service und eine wunderschöne Anlage, es stimmte einfach alles!
Séjour de 4 nuits en novembre 2023
Réponse de Yolanda le 24 nov. 2023
Dear Dr. KamilaThank you for your lovely comments received.We are glad that you could enjoy and relax in the beauty of Erinvale Hotel.Yours sincerelyYolanda Filmalter

10/10 Excellent

Henry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gut gelegen für Ausflüge. Super Hotel.
Séjour de 9 nuits en octobre 2023
Réponse de Yolanda le 24 nov. 2023
Dear HenryThank you for taking the time to review your recent stay with us and sharing your lovely comments.We hope that you will visit us again in the future.Yours sincerely Yolanda Filmalter

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023

10/10 Excellent

PATRICIA

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This property said "excellent," from my arrival, where I was greeted by a friendly staff and assisted with my luggage - to checkout, which was handled with efficiency, professionalism and friendliness. The staff was exceptional - the room cleaners, restaurant staff, front desk, security and grounds people. Everyone offered assistance, suggestions on where to visit, and staff even created a special drink for me when I had a raspy throat. The environment was peaceful, each area of retreat offering a different experience. If you're looking for a space to wind down, to treat yourself (the nearby spa), to think, to walk - then this is the place.
Séjour de 7 nuits en avril 2023
Réponse de Yolanda le 30 mai 2023
Dear PatriciaThank you so much for your lovely comments.We are delighted that you had such a wonderful experience and enjoyed your stay.We look forward to welcome you back at Erinvale Hotel in the future.Yours sincerelyYolanda Filmalter

10/10 Excellent

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome stay, friendly staff
Was at the hotel for 4 nights for business. Great service. Great food. Nice places to gather for business discussions. Lovely grounds that are kept 100% prime. Graded my room to the first floor with outdoor sitting area- worth the extra! Staff was super friendly and helpful all day.
Séjour de 3 nuits en avril 2023
Réponse de Yolanda le 30 mai 2023
Dear MatthewThank you for your lovely comments and taking the time to review your recent stay with us.We hope that you will have the opportunity to visit us again in the future.Yours sincerelyYolanda Filmalter

10/10 Excellent

Natasha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brilliant
Séjour de 1 nuit en janvier 2023
Réponse de Yolanda le 31 janv. 2023
Dear NatashaThank you for your lovely feedback.We trust that you will have the opportunity to visit us again in the future.Yours sincerely Yolanda

10/10 Excellent

Truls

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2022

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en octobre 2022

8/10 Bien

Mari

Séjour de 1 nuit en juillet 2022

10/10 Excellent

Henk

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heerlijke landelijke omgeving met uitstekend personeel.
Séjour de 3 nuits en mai 2022
Réponse de Solitaire le 15 juin 2022
Dear Mr Henk Thank you very much indeed for your wonderful review of Erinvale Estate Hotel and Spa, after your recent stay with us. We are delighted to hear that you have had a most memorable stay at our hotel, and that the staff and service you received from them has met and exceeded your expectations. We do pride ourselves on our wonderful staff, who are always willing to go over and beyond to ensure that every guest is catered for and cared for to the highest of standards. Thank you again for your visit and your comments, and we all look forward to welcoming you back very soon. Kind Regards Solitaire Samuels Front Office Manager

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was wonderful.
Séjour de 1 nuit en avril 2022
Réponse de Solitaire le 26 avr. 2022
Dear Mr. Troy Thank you for excellent review after your recent stay with us. We take pride in taking care of our guests and are delighted that you expectations were highly met. Thank you for choosing to stay with us and we look forward to welcome you back in the future. Kind Regards Solitaire Samuels Front Office Manager

10/10 Excellent

Renay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property with amazingly well maintained gardens. Friendly staff - even when they are very, very busy!
Séjour de 5 nuits en mars 2022
Réponse de Solitaire le 29 mars 2022
Dear Renay Thank you very much for your kind review after your recent stay with us. We take pride in taking care of our Guests and are delighted that your expectations were highly met. Thank you for choosing to stay with us and we look forward to welcome you back in the future. Kind Regards Solitaire Samuels Front Office Manager

10/10 Excellent

Alan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel but poor wifi for standard of hotel. Also swimming pool lacked access handrails making it difficult for some residents to use.
Séjour de 6 nuits en mars 2022
Réponse de Yolanda le 21 mars 2022
Good day Alan Thank you for taking the time to review your recent stay with us and the positive comments. I am glad to inform you that we are in the process of upgrading our wi-fi system as to offer a better and faster service to our guests. Your comments of the handrails in the swimming pool are valid and we will definitely give attention to this aspect in the future. Once again thank you for staying with us and we hope that you will have the opportunity to experience our Beautiful Hotel again in the future. Yours Sincerely Yolanda Filmalter

10/10 Excellent

Ludovic

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022

10/10 Excellent

CHERIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2021

10/10 Excellent

Chantal

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2021

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en mars 2020

10/10 Excellent

Alfons, Münster

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr herzliches Personal die einem jeden Wunsch erfüllen möchten
Séjour de 3 nuits en février 2020
Réponse de Solitaire le 6 mars 2020
Dear Mr Alfons Thank you very much indeed for your most positive feedback after your recent stay with us. We are delighted to hear that you have had a most enjoyable and we trust memorable stay with us here at Erinvale Estate Hotel. It was our pleasure to host you, and we look forward to welcoming you back in the very near future. Kind Regards Solitaire Samuels Front Office Manager

10/10 Excellent

Alan, Frimley UK

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very nice and well maintained hotel and spa in a nice setting.
Séjour de 2 nuits en février 2020
Réponse de Solitaire le 16 févr. 2020
Dear Alan, Many sincere thanks for your kind review after your recent stay with us. We are delighted to hear that you have had a most enjoyable and we trust memorable stay with us here at Erinvale Estate Hotel. It was our pleasure to host you, and we look forward to welcoming you back in the very near future. Kind regards Solitaire Samuels Front Office Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderfully friendly staff, amazing location of hotel at the foot of a mountain, the most beautiful gardens, lovely spa and excellent eating options on the Terrace. We thoroughly enjoyed every minute we spent here and look forward to a return visit in the future.
Séjour de 3 nuits en janvier 2020
Réponse de Solitaire le 31 janv. 2020
Dear expedia user, Many sincere thanks for your kind review. We are very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Solitaire Samuels Front Office Manager

6/10 Satisfaisant

Jacobus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Disappointing
Beautiful place, with a great breakfast and very good service, but shower did not work. The water pressure on the shower was a trickle feed plus you could not adjust the trickle between hot and cold water. It was either boiling hot or ice cold. The technical staff only starts at 7:30 in the morning, which is well after I have left the hotel. Despite reporting the problem I never received any feedback why the shower was not working. It is my perception that the hotel was aware of the problem before I reported the shower not working.
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Nuo-Hua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was an amazing stay. I loved my experience at the Spa...such tranquil atmosphere! The hotel staff was very friendly.
Séjour de 1 nuit en juillet 2019
Réponse de Solitaire le 5 août 2019
Dear Nuo-Hua, Many sincere thanks for your kind review. We are very happy to hear that our services made such a positive impression and that you had a memorable experience at the Spa. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Solitaire Samuels Front Office Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Murky pools
Lovely find, swimming pools a bit murky though. Some staff very friendly and helpful, some a bit aloof. Would however definitely stay again and make it one of my regular hotels when in the area.
Séjour de 1 nuit en mars 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sehr freundlicher Empfang. Freundliches Personal. Gute Küche. Alles in Allem sehr Empfehlungsbrief und gutes Preis- Leistungsverhältnis.
Séjour de 2 nuits en décembre 2018

10/10 Excellent

jun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
周辺環境が素晴らしい
中庭に面したお部屋は明るく、景観もとても素晴らしいです。 また朝食のレストランも緑に囲まれた素敵なロケーションです。
Séjour de 2 nuits en décembre 2018

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very polite ppp, the accommodations were large and airy and generally we were satisfied with everything
Séjour de 14 nuits en décembre 2018
Réponse de Clinton Stewart le 25 déc. 2018
Dear Guest Thank you for review on Expedia.com and for staying at our hotel. We are extremely delighted to hear that you enjoyed your stay at our hotel and that we exceeded your expectations of our service and standard. We hope to see you in the near future for your next stay. Kind Regards Clinton Stewart Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely relaxing hotel David and clinton outstanding
Séjour de 2 nuits en novembre 2018
Réponse de Clinton Stewart le 25 déc. 2018
Dear Guest Thank you for your review on Expedia.com of our Hotel. We are pleased and delighted to hear that your enjoyed your stay at our Hotel. We will relay your message of thanks to Clinton and David from our Front Desk team for their outstanding assistance during your stay. Thank you for staying with us and we hope to see you in the near future. Kind Regards Clinton Stewart Front Office Manager

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value and comfortable stay
The hotel has recently been refurbished. The location is convenient to get to the Winelands and very good restaurants the area has to offer and has all the necessary amenities on hand. The rooms are clean and fresh and bathrooms a decent size with bath and shower. The breakfast is fantastic and the hotel has a very relaxed feel about it. We enjoyed the hotel and this is already our 3rd stay and recommend the hotel. The service can be slow at times but if your on holiday that should not be a problem. We will be returning.
Séjour de 2 nuits en novembre 2018
Réponse de Alison le 5 déc. 2018
Dear Brian, Thank you very much indeed for your most positive feedback after your recent stay with us. We are delighted to hear that you have had a most enjoyable and we trust memorable stay with us here at Erinvale Estate Hotel. We apologize that slow service was experienced at times. We will attend to this, thank you very much for advising us. It was our pleasure to host you, and we look forward to welcoming you back in the very near future. Best regards Erinvale Estate Hotel Management

10/10 Excellent

SD, UK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely hotel in a beautiful location. Good room, ground floor garden room - very clean and comfortable. Small bar is sometimes noisy but other lounge areas are available. Good restaurants.
Séjour de 6 nuits en octobre 2018

8/10 Bien

Lin, Hertford, England,UK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely friendly hotel.
Staff were very friendly and helpful, especially with regard to the Handy Mobile Phone they provide for the use of guests - As we were visiting relatives we only ate a couple of the evening meals at the hotel, but they were excellent. The only downside for us (we are in our early 70s) was the lack of a second armchair in the room.
Séjour de 14 nuits en septembre 2018

10/10 Excellent

WALTER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Erinvale comes highly recommended
This was my 3rd stay at Erinvale Hotel and Spa. I can highly recommend Erinvale for visitors to the area. Stunning setting and very friendly staff.
Réponse de Clinton Stewart le 19 avr. 2018
Dear Brian Thank you for your message on Expedia.com We appreciate your comment about of staff and setting. We are driven to provide excellent service and creating an environment for all our guests to feel at home while staying at our Hotel. We appreciate your review on Expedia and hope to have you back at the Hotel for use to exceed your stay once again. Yours Sincerely Clinton Stewart Erinvale Estate Hotel & Spa Marketing Coordinator and Public Relations Officer

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel but administration let them down.
Nice place but they got my booking wrong and sent me to the Lord Charles for the night, the rate was however not reduced so I lost all the way.

10/10 Excellent

Håkan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Skön oas, nära vingårdar
Séjour de 1 nuit en janvier 2018

8/10 Bien

Johanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

geoffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
erinvale looks much better but much more expensive
usual excellent service-refurbishment now completed and gardens look great sadly for us confusion over Suite booked has left us with sour taste having paid top price for a much lesser room than suite booked prices up 30+% to pay for it
Séjour de 10 nuits en janvier 2018

10/10 Excellent

Ian , Chicago

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Classy authentic historical Cape Dutch haven
Tranquil, classy and authentic Cape Dutch experience with all the richness of ageless complexity and earthiness unique to the African Cape. A fantastic enriching experience.
Séjour de 1 nuit en décembre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The most professional reception
We had a problem with the rental car,they contacted the rental company, when the help was late they contacted the garage again,when technician was not able to solve the problem ,they continue the follow up. We could enjoy a splendid dinner at Vergelegen and when we came back all was fixed. Although different people in the reception were involved ,the information flow was perfect. Absolute great and professional service,so uncommon now a days
Séjour de 2 nuits en décembre 2017

10/10 Excellent

Rolf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
schön renoviertes hotel gutes preis leistungsverhältnis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ein kleines Paradies
Wenn man nach einem Ausflugstag zurückkommt hat man das Gefühl, eine Oase der Ruhe erreicht zu haben. Das Personal ist ausnahmslos sehr freundlich, hilfsbereit und immer gut gelaunt.Man fühlt sich als Gast herzlich willkommen. Die Zimmer sind luxuriös ausgestattet.Im Badezimmer gibt es leider nur eine feste Regenschauerdusche, keine Handbrause, allerdings zuätzlich auch eine Badewanne.Das Frühstücksbüffet und die Restaurants sind ausgezeichnet.
Séjour de 7 nuits en novembre 2017
Réponse de Marketing le 16 nov. 2017
Good afternoon, Thank you for such an outstanding response. We at Erinvale Estate Hotel and Spa take pride in knowing we provided a wonderful experience for our guests, and we appreciate when our guests take the time to let us know what a wonderful time they had. We hope to see you again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2017
Good morning, Thank you for such a wonderful review on our hotel, we at the Erinvale Estate Hotel and Spa appreciate guests who take the time to let us know their thoughts and opinions and we thank you for your effort. We hope to see you back with us again soon!

10/10 Excellent

Shirley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing!
Séjour de 1 nuit en octobre 2017
Thank you so much Shirley for such outstanding feedback, we at Erinvale Estate Hotel and Spa very much appreciate when guests let us know they had a wonderful stay with us. We hope to see you soon!

10/10 Excellent

Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Home from home
Peaceful, beautiful and well managed. One of the most beautiful parts of the western cape. Professional and well trained staff/management.
Séjour de 2 nuits en juin 2017
Good morning Louis, Thank you so much for your glowing feedback, we at Erinvale Estate Hotel and Spa genuinely appreciate when customers take the time to let us know what we're doing right. We hope to see you back with us again soon!

10/10 Excellent

geoffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
another successful vacation
such friendly staff who really make you feel comfortable--attentiveness of management- and relaxing location--refurbishment to date looks good---getting pricey!